Table of contents
Knowledge management measures: an empirical investigation of Indian cement industry
Manish Dave, Kanhaiya Singh, Arya Kumar, Sachin KumarThe purpose of this paper is to develop knowledge management constructs comprising of KM processes and KM practices through marketing and sales to derive competitive advantage…
Enablers of clinician involvement inclination, care delivery agility and clinical productivity: An empirical investigation
Samyadip Chakraborty, Santanu MandalHealthcare services have enormous potential for growth in the country. However, the drivers of clinical productivity are yet to be explored. The purpose of this paper is to…
Business incubator training management model to increase graduate competency
I Made Sudana, Delta Apriyani, Eko Supraptono, Arasinah KamisThe purpose of this paper is to produce a business incubator training model for students to form graduates in order to have competence in the field of entrepreneurship in an…
An empirical examination of the effects of the attributes of supply chain openness on organizational performance
Syed Awais Ahmad Tipu, Kamel Fantazy, Vinod KumarThe purpose of this paper is to empirically examine how different supply chain attributes as determinants of the openness of supply chain affect organizational performance (OP).
An empirical study on productivity analysis of Indian leather industry
Sandeep Kumar Gupta, Shivam Gupta, Pavitra DhamijaIt is essential to track the development of resource and pollution intensive industries such as textile, leather, pharmaceutical, etc., under burgeoning pressure of environmental…
A data visualization tool to benchmark government tendering process: Insights from two public enterprises
Amit Agrahari, Samir K. SrivastavaGovernment e-Procurement systems are generating tender-level process event data which are not being analyzed much. The purpose of this paper is to present a data visualization…
Improving customer satisfaction of a healthcare facility: reading the customers’ needs
Marvin E. GonzalezCustomer satisfaction refers to the extent to which customers are happy and satisfied with the products and services provided by a business. The purpose of this paper is twofold…
Measuring of job satisfaction: the use of quality of work life factors
Pavitra Dhamija, Shivam Gupta, Surajit BagBanking industry forms a part of financial services that has emerged itself as the most important source for India’s economic growth. Job satisfaction of employees is one of the…
The key factors of total quality management in the service sector: a cross-cultural study
Nancy Bouranta, Evangelos Psomas, Manuel F. Suárez-Barraza, Carmen JacaLiterature refers to the key factors of total quality management (TQM) based on studies carried out in individual countries. However, few studies focus on studying the TQM factors…
Identification and evaluation of determinants of competitiveness in the Indian auto-component industry
Hemantkumar Tambade, Rohit Kr Singh, Sachin ModgilThe purpose of this paper is to identify dimensions of competitiveness, factors affecting the competitiveness and building the framework of competitiveness for the Indian…
Modeling the factors affecting the quality of life in diabetic patients in India using total interpretive structural modeling
Puneeta Ajmera, Vineet JainDiabetes mellitus has become a major world health problem that has unenviable impacts on health of the people including quality of life (QOL) also and in which person’s physical…
Role of organizational image in employee engagement and performance
Swati Dhir, Archana ShuklaThe purpose of this paper is to investigate the role of organizational image in engaging employees and improving their performance. The study has explored the role of employee’s…
To investigate the determinants of cloud computing adoption in the manufacturing micro, small and medium enterprises: A DEMATEL-based approach
Rakesh D. Raut, Bhaskar B. Gardas, Balkrishna E. Narkhede, Vaibhav S. NarwaneThe purpose of this paper is to identify the critical factors influencing the cloud computing adoption (CCA) in the manufacturing micro, small and medium enterprises (MSMEs) by…
Employee optimism in India: validation of the POSO-E
Teena Bharti, Santosh RangnekarThe purpose of this paper was to validate the short version of personal optimism and self-efficacy optimism scale developed by Gavrilov-Jerkovic et al. (2014) on a sample of 398…
Green information system integration for environmental performance in organizations: An extension of belief–action–outcome framework and natural resource-based view theory
Bokolo Anthony JrThe purpose of this paper is to develop an eccentric model to examine the factors that influence environmental performance in organizations based on belief–action–outcome…
The adoption of soft skills in supply chain and understanding their current role in supply chain management skills agenda: A UK perspective
Ozlem Bak, Christine Jordan, James MidgleyWith supply chains expanding in scope and scale globally, the academic literature underlined the increasing role and importance of soft skills. Traditionally, the supply chain…
Revisiting green packaging from a cost perspective: The remanufacturing vs new manufacturing process
Gaganpreet Singh, Neeraj PandeyThe purpose of this paper is to explore green packaging from the process dimension. Specifically, it focuses on understanding the behavior of costs associated with installing…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran