Table of contents
Quality management in Australian service industries
Nicholas Beaumont, Amrik SohalReports the results of a survey of quality management practices (QMP) in Australian service companies. Although service industries are much more important contributors to GNP and…
1755
The competitive analysis model : A new approach to strategic development for small businesses
Patrick McNamee, Kathleen Greenan, Brendan McFerranThe economic contribution that small firms make is being increasingly recognised. Consequently robust strategic benchmarks for small firms must be extremely valuable not just for…
3152
A study of successful quality improvement programs in the transportation industry
Joel D. WisnerThis article presents the findings of a comprehensive, exploratory survey concerning transportation quality improvement programs. Various quality improvement program dimensions…
2699
Competitive benchmarking in the air cargo industry: Part I
Ingrid Lobo, Mohamed ZairiThis is the first of a series of three papers discussing a major benchmarking initiative in the air cargo freight industry sector. The project itself focused on nine major…
7398
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran