Business Process Management Journal: Volume 11 Issue 2

A framework to review performance measurement systems

Manoochehr Najmi, John Rigas, Ip‐Shing Fan

This paper aims to describe a structured review framework for managing business performance. The framework entails the review of business performance, including the strategic…

Developing a cultural perspective on ERP

Kees Boersma, Sytze Kingma

To develop an analytical framework through which the organizational cultural dimension of enterprise resource planning (ERP) implementations can be analyzed.

Effective strategic action planning: a process and tool

Kim Hua Tan, Ken Platts

This paper aims to describe an interactive action planning software tool (TAPS) for manufacturing objective deployment, and to report the results of its application in five…

Impediments to successful ERP implementation process

Yongbeom Kim, Zoonky Lee, Sanjay Gosain

As the number of organizations that have implemented enterprise resourceplanning (ERP) systems unsuccessfully increase, it is necessary to establish the impediments in ERP…

Realising enhanced value due to business network redesign through extended ERP systems: Case study of HLLNet

M.P. Jaiswal, Anjali Kaushik

To examine and measure the effectiveness of enterprise systems at business network level. The paper presents the best practice case highlighting how business network systems (BNS…

Business process re‐engineering pays after enterprise resource planning

Ian Martin, Yen Cheung

The purpose of the paper is to demonstrate that significant improvements through business process re‐engineering can still be achieved after the implementation of enterprise…

An integrated method to evaluate business process alternatives

Sang M. Lee, David L. Olson, Silvana Trimi, Kris M. Rosacker

Globalization and digitalization have led to the need for a different view of international business. Computer technology, especially in the form of enterprise systems, presents…