Business Process Management Journal: Volume 11 Issue 4

Developing customer process orientation: the case of Pharma Corp.

Rainer Alt, Thomas Puschmann

The pharmaceutical industry is in the midst of a fundamental transformation. For example, institutional regulations that have been in place for decades are being removed and…

A roadmap for the elicitation of business rules in information systems projects

Panos Kardasis, Peri Loucopoulos

In this paper we present a roadmap for the elicitation of business rules based on different stakeholders' perspectives, in order to facilitate the processes of structuring…

Supply chain discontent

Togar M. Simatupang, Ramaswami Sridharan

This study was conducted to examine supply chain discontent in an integrative way.

Business process management: establishing and maintaining project alignment

Simon Box, Ken Platts

The aim of the research was to develop a model for establishing and maintaining alignment of purpose in business change initiatives.

Local government organisation on its journey to becoming a learning organisation

Bishnu Sharma

This study aims to make an assessment of the status of various management practices/cultural attributes in local government and investigates their relationship with organisational…

Internet technology to achieve supply chain performance

Seth Jonsson, Claes Gunnarsson

The purpose of the paper is to explore how the internet introduces opportunities for customer value and effectiveness when developing integrative logistics operations between…

ERP and the changing role of IT in engineering consultancy firms

Hans Voordijk, Robert Stegwee, Rogier Helmus

In recent years, large engineering consultancy firms in the Netherlands have implemented enterprise resource planning (ERP) systems. The purpose of this study is to shed light on…

On the role of experiment in BPM research

IIia Bider