Business Process Management Journal: Volume 14 Issue 3

Lean, six sigma and lean sigma: fads or real process improvement methods?

Dag Näslund

The purpose of this paper is to explore if six sigma and lean are new methods, or if they are repackaged versions of previously popular methods – total quality management (TQM…

A quantitative model to predict the Egyptian ERP implementation success index

Sondoss El Sawah, Assem Abd El Fattah Tharwat, Mohamed Hassan Rasmy

The purpose of this paper is to develop a quantitative model which helps enterprise resource planning (ERP) implementers in Egypt to predict their implementation success as a…

Supporting the creation of business re‐engineering ideas

E.O. de Brock, A. Boonstra

The purpose of this paper is to offer systematic support for the creation of business re‐engineering ideas to exploit new communication channels (such as internet, mobile phone…

Where good ERP implementations go bad: a case for continuity

Lee E. Allen

The purpose of this paper is to identify and examine the concerns of administrative and clerical employees towards a web‐based business system and associated training which were…

Creating flex‐lean‐agile value chain by outsourcing: An ISM‐based interventional roadmap

Ilyas R. Mohammed, Ravi Shankar, D.K. Banwet

The purpose of this paper is to study the characteristics of flexible, agile and lean supply chains and establish, by factor analysis, that outsourcing can be a key intervention…

An overall view of knowledge management challenges for global business

Veli Denizhan Kalkan

The purpose of this paper is to offer an overall view of knowledge management challenges for global business via discussing the challenges and proposing theoretical and managerial…

Design for supply chain collaboration

Togar M. Simatupang, Ramaswami Sridharan

The purpose of this paper is to clarify the architecture of supply chain collaboration and to propose a design for supply chain collaboration (DfC), which enables participating…

Business process modelling for a central securities depository

Omar Romero‐Hernández, Miguel de Lascurain Morhan, David Muñoz Negrón, Sergio Romero Hernández, David G. Muñoz Medina, Arturo A. Palacios Brun, Manuel A. Oneto Suberbie, Jose E. Detta Silveira

The purpose of this paper is to illustrate a business process modelling approach based on: the incorporation of the best practices in the industry; higher reliability standards…

Work system design to improve the economic performance of the firm

James R. Maxwell

The purpose of this paper is to look at job design, motivation and teamwork. As the market gets more competitive, companies must change their plan of attack on almost a daily…