Table of contents
Coordination and transformation in business processes: towards an integrated view
Göran Goldkuhl, Mikael LindThe purpose of this paper is to contrast two views, a transformative and a coordinative view, on business process management (BPM) in order to propose an integrated view.
Business process improvement: empirical assessment and extensions
Samia M. Siha, Germaine H. SaadThe purpose of this paper is to survey and analyze current process improvement (PI) approaches, their empirical results reported in the literature, and develop accordingly a…
Process‐based management: A structured approach to provide the best answers to the ISO 9001 requirements
Gionata CarmignaniThe purpose of this paper is to provide a structured method to apply process management approach following ISO 9001:2000 requirements, clause 4.1.
E‐business strategy in Western Europe: offshore BPO model perspective
Gyeung‐Min KimThe purpose of this paper is first, to investigate the effective governance structure in early stage of offshore business process outsourcing (BPO), especially in the case where…
Managing outsourcing process: applying six sigma
Rakesh Agarwal, Nonika BajajThe decision to manage an outsourced project is easy but to provide client satisfaction is a difficult process. Outsourcing has been broadly accepted due to the extensive and…
Business process modelling, simulation and reengineering: call centres
Razvi Doomun, Nevin Vunka JungumThe purpose of this paper is to develop a flexible framework through which business processes can be modelled, simulated and reengineered in a cost‐effective way.
Multi‐level information system security in outsourcing domain
M. Razvi DoomunInformation security is an integral part of all outsourcing activities and it is important for both the outsourcing company and the vendor to reach agreement as regards what type…
IS outsourcing – a strategic perspective
Ravi FoogooaThe purpose of this paper is to study the different facets of the strategic perspective of information systems (IS) outsourcing, compare strategic IS outsourcing with traditional…
ISSN:
1463-7154Renamed from:
Business Process Re-engineering & Management JournalOnline date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Majed Al-Mashari