Business Process Management Journal: Volume 19 Issue 1

Developing a comprehensive methodology for BPR projects by employing IT tools

Nazanin Eftekhari, Peyman Akhavan

The purpose of this paper is to present a comprehensive IT tools based methodology (CITM) for BPR projects in order to facilitate implementing BPR project by considering relevant…

Pursuing quality and environmental performance: Initiatives and supporting processes

Marie‐Josée Roy, Olivier Boiral, Pascal Paillé

The aim of this study is to focus on manufacturing small to medium‐sized enterprises (SMEs) that are simultaneously pursuing quality and environmental objectives. Specifically…

Need for sustainable global business model in software outsourcing: The Indian perspective

Daisy Mathur Jain, Reema Khurana

The purpose of this paper is to study sustainability of the global business model of software outsourcing with perspective of Indian vendors.

Handoff processes, information quality and patient safety: A trans‐disciplinary literature review

Janis L. Gogan, Ryan J. Baxter, Scott R. Boss, Alina M. Chircu

Key findings from recent and relevant studies on patient safety and clinical handoffs are summarized and analyzed. After briefly reviewing process management and accounting…

Valuation of manual and automated process redesign from a business perspective

Felix Krause, Marc‐Andre Bewernik, Gilbert Fridgen

The continuous redesign of processes is crucial for companies in times of tough competition and fast‐changing surrounding conditions. Since the manual redesign of processes is a…

Business value of RFID‐enabled healthcare transformation projects

Abhijith Anand, Samuel Fosso Wamba

This paper aims to assess the business value realised from radio frequency identification (RFID)‐enabled healthcare transformation projects as compared with other industries. The…

Average waiting time of customers in a new queue system with different classes

Youseef Alotaibi, Fei Liu

It is very complicated to keep the business processes under control since the business processes change rapidly and thus flexibility is an important attribute which businesses…

A methodology for effective implementation of lean strategies and its performance evaluation in manufacturing organizations

Azharul Karim, Kazi Arif‐Uz‐Zaman

The purpose of this paper is to develop an effective methodology for implementing lean manufacturing strategies and a leanness evaluation metric using continuous performance…