Business Process Management Journal: Volume 19 Issue 6

The importance of value and context for mobile CRM services in banking

Preety Awasthi, Purnima S. Sangle

The aim of the paper is to identify interactions existing among the identified factors and understanding how they impact adoption intention so that better CRM strategies for…

Business process portfolio selection in re-engineering projects

Anna Darmani, Payam Hanafizadeh

In today's societies, work environment and customers' expectations change on a daily manner. Consequently, it is crucial for companies to find a way for adapting themselves to new…

A layered approach for actor modelling in business processes

Christine Natschläger, Verena Geist

A major problem of business process modelling languages that primarily express the flow of activities is the limited support for actor modelling provided by rigid swimlane…

Modelling, simulation and analysis of control mechanism of a dynamic supply chain system considering supply-price trade-off, using control theory

Anup Kumar, Kampan Mukherjee, Narendra Kumar

– The objective of this work is to develop a model that can be used for simulation of different parameters including price, subjected to different control strategies.

Performance measurement and management frameworks: Research trends of the last two decades

Neetu Yadav, , Mahim Sagar

The purpose of this paper is to provide an integrated framework of performance management area showcasing research trends in performance measurement and management frameworks…