Table of contents - Special Issue: 9th Canadian Quality Congress
Guest Editors: Madhav N. Sinha
Using design thinking to support value-based leadership for sustainable quality development
Kristen Snyder, Pernilla Ingelsson, Ingela BäckströmThe purpose of this paper is to present findings from a study of value-based leadership in which design thinking was used as a participatory, iterative process to examine and…
Linking strategic management accounting and quality management systems
Leonardo Sedevich-FonsQuality management is gradually becoming an area of interest among management accounting practitioners and scholars because of its significant effects on performance and…
Excellence models as complex management systems: An examination of the Shingo operational excellence model
Rick EdgemanWhen appropriately implemented, excellence models such as the Shingo operational excellence model (SOEM), Baldrige performance excellence model and EFQM business excellence model…
Quality assessment methods for index of community sustainability
Maria Odette Lobato-Calleros, Karla Fabila, Pamela Shaw, Brian RobertsThe purpose of this paper is to design and test a user satisfaction model to evaluate the contribution of biodiesel production and consumption to the sustainability of a…
Organizational citizenship behavior in relation to employees’ intention to stay in Indian organizations
Meera ShankerThe purpose of this paper is to find out dimensions of organizational citizenship behavior (OCB) in Indian setting and to further examine the role of OCB that impacts employees’…
Developing an integrated quality network for lean operations systems
Ashish ThomasMost successful companies have adopted some type of improvement methodology to achieve optimum performance, high quality, lower costs and productivity. Some of the structured…
Sustainable improvement in education
Jan M. MyszewskiEducation is a natural process of improvement. Education’s specific features and challenges include a large number of students, with different psychophysical characteristics…
Picking low hanging fruit? Synergies between strategic quality management and corporate social responsibility
Talal Mohammad Alsaif, Barbara M. Savage, Deborah M. ReedThe purpose of this paper is to explore and identify the areas in common between strategic quality management (SQM) and corporate social responsibility (CSR) from the literature…
ISSN:
1463-7154Renamed from:
Business Process Re-engineering & Management JournalOnline date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Majed Al-Mashari