Business Process Management Journal: Volume 29 Issue 2

Does TMT internationalization promote corporate digital transformation? A study based on the cognitive process mechanism

Yujiao Chen, Rui Li, Tiebo Song

Corporate digital transformation (DT) and top management team (TMT) internationalization seem to be concomitant phenomena in recent years, the former is a major change and a…

Links between components of business continuity management: an implementation perspective

Assadej Vanichchinchai

This research aims to examine the influences of preceding implementation phases on succeeding phases of business continuity management (BCM) comprising leadership, strategy…

Assessing business process orientation using multi-criteria decision-making

Renan Alves Viegas, Ana Paula Cabral Seixas Costa

Over the years, several business process management maturity models (BPM-MMs) have been proposed. Despite great advances, some issues concerning the effectiveness of their…

When do we share knowledge? A mixed-methods study of helping behaviors and HR management practices

Tiago Gonçalves, Carla Curado, Natalia Martsenyuk

The purpose of this work is to investigate the relationship between human resources management practices (HRMP) and altruistic helping behaviors (HB) with knowledge sharing…

Big data analytics capabilities and supply chain performance: testing a moderated mediation model using partial least squares approach

Ayman Wael AL-Khatib, T. Ramayah

In this study, the authors investigate the effect of big data analytics capability (BDAC) on supply chain performance (SCP) to assess the mediating effect of supply chain…

Individuals' attitudes about organizational change: relationship between BPM and resistance to change

Nataly Inêz Fernandes dos Santos, Renan Felinto de Farias Aires

The aim of this article is to investigate individuals' attitudes about organizational change, considering implementation of business process management (BPM) and resistance to…

Relationships between leadership and culture, human resources and process improvement in lean healthcare

Assadej Vanichchinchai

This research aims to examine the relationships among leadership and culture, human resources and process improvement in lean hospitals from the socio-technical perspective.

The link between transformational leadership and the EFQM model elements

Juan José Tarí, Silvia Portela Maquieira, José F. Molina-Azorín

This work examines the relationship between transformational leadership and enablers and results of the European Foundation for Quality Management (EFQM) model 2013 and the…

A cognitive BPM theory for knowledge-intensive processes

João Carlos de Almeida Rodrigues Gonçalves, Fernanda Araujo Baião, Flavia Maria Santoro, Giancarlo Guizzardi

A literature review was conducted in order to establish a detailed definition of a knowledge-intensive process (KiP). Moreover, relevant theories from humanities – especially the…

Open innovation, enterprise value and the mediating effect of ESG

XiangYu Luan, XiaoHong Wang

This paper aims to investigate the impact of open innovation (OI) in Chinese enterprises on enterprise value (EV). At the same time, this research explores the effects of OI in…

Factors affecting organisations' supply chain agility and competitive capability

Rashed Thani Aldhaheri, Syed Zamberi Ahmad

This study examines the factors affecting organisations' agility and competitive capability in public and private sectors. Drawn from the literature on supply chain agility (SC…

Information technology investment and digital transformation: the roles of digital transformation strategy and top management

Xin Zhang, Yao Yu Xu, Liang Ma

In the context of the digital economy, information technology (IT) investment has become a necessary way for enterprises to transform digitally. However, why and how IT investment…

The impact of big data analytics capability on green supply chain integration: an organizational information processing theory perspective

Haiqing Shi, Taiwen Feng, Zhanguo Zhu

Despite big data analytics capability (BDAC) has received extensive attention, how and under what conditions BDAC influences green supply chain integration (GSCI) remains unclear…

How to build responsive service processes in German banks: the role of process documentation and the myth of automation

Laura Johanna Oberle

This multi-method paper investigates the impact factors of process responsiveness, operationalized as process duration, in the bread-and-butter business of German banks, i.e. the…