Business Process Management Journal: Volume 8 Issue 3

The efficiency of accounting service provision

Peter Barrar, Douglas Wood, Julian Jones, Marco Vedovato

The paper uses a procedure called data envelopment analysis (DEA) to compare internal against external (outsource) efficiency in the delivery of finance function activities. The…

Ubiquitous organization: organizational design for e‐CRM

Radoslav P. Kotorov

In 1998 J.P. Morgan’s analysts forecast that the market for e‐CRM (customer relationship management) solutions would grow rapidly. Since then more than 700 e‐CRM firms have…

A framework for best practices in electronic commerce awareness creation

Anastasia Papazafeiropoulou, Athanasia Pouloudi, Georgios Doukidis

The rapid growth of electronic commerce technologies and practices has created a tremendous need for awareness creation for organisations such as small and medium‐sized…

B2B‐enhanced supply chain process: toward building virtual enterprises

Mike Serve, Dave C. Yen, Jyun‐Cheng Wang, Binshan Lin

Successful supply chain management requires a change from managing individual functions to integrating activities into the key supply chain process. The advantages far outweigh…

Unleashing the integration potential of ERP systems: The role of process‐based performance measurement systems

Sergio Beretta

Despite the large investments recently made in ERP systems, many companies are beginning to admit that the real impact of ERPs on management styles and practices is actually well…

The development of e‐commerce in Singapore: The impact of government initiatives

Busli Chan, Suliman Al‐Hawamdeh

With the advent of Internet technology and its rapid growth during the last few years, electronic commerce has become an increasing reality. While e‐commerce still constitutes a…

The knowledge of coordination for supply chain integration

Togar M. Simatupang, Alan C. Wright, Ramaswami Sridharan

Increasing competition due to market globalisation, product diversity and technological breakthroughs stimulates independent firms to collaborate in a supply chain that allows…

Electronic business networking

Majed Al-Mashari