Performance Measurement and Metrics: Volume 13 Issue 3
Strapline:
The international journal of library assessment, value and impactTable of contents
Quality evaluation of health libraries in England: a new framework
Marta de la Mano, Janet HarrisonThe purpose of this paper is to give the details of the development of the health libraries standards in England during the last decade; to identify and analyse the main features…
The use of LibQUAL+ by European research libraries
Henk VoorbijOne of the aims of the LIBER strategic plan 2009‐2012 was to stimulate the use of LibQUAL+ by European research libraries. The purpose of this study is to investigate how far this…
Understanding perceived service quality and satisfaction: A study of Dhaka University Library, Bangladesh
Muhammad Jaber Hossain, Anwarul IslamThe study measures perceived service quality (PSQ) associated with user satisfaction of Dhaka University Library (DUL). To identify the service quality users’ needs and…
Performance measurement methods at academic libraries in Oman
Khalfan Zahran Al Hijji, Andrew M. CoxThe purpose of this paper is to investigate measurement methods that are in use in various aspects of academic libraries in Oman.
Web‐tutorials in context: affordances and usability perspectives
Haakon Lund, Niels Ole PorsThe purpose of the research is to investigate Norwegian web‐tutorials in contexts consisting of organizational issues and different forms of usability in relation to students’…
ISSN:
1467-8047Online date, start – end:
2000Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Frankie Wilson
- Holt Zaugg