Journal of Facilities Management: Volume 8 Issue 3

Suitability of life cycle cost analysis (LCCA) as asset management tools for institutional buildings

Anurag Shankar Kshirsagar, Mohamed A. El‐Gafy, Tariq Sami Abdelhamid

The purpose of this paper is to evaluate the accuracy of life cycle cost analysis (LCCA) for institutional (higher education) buildings as a predictor of actual realised facility…

Identifying the critical success factors for target cost contracts in the construction industry

Daniel W.M. Chan, Albert P.C. Chan, Patrick T.I. Lam, James M.W. Wong

The paper aims to present a succinct review of guaranteed maximum price (GMP) and target cost contracting (TCC) concepts and features in general, and to identify the critical…

Assessing post occupancy evaluation in higher education facilities

Mike Riley, Noora Kokkarinen, Michael Pitt

The purpose of this paper is to summarise the main post occupancy evaluation (POE) techniques currently available and illustrate which method would be the most appropriate as a…

Facilities management help desks

Daryl May

The purpose of this paper is to provide an exploratory look at facilities and estates management help desks in four different case study organisations.

Understanding the service provider perspective towards better service quality in local authorities

Wan Zahari Wan Yusoff, Maziah Ismail, Azlan Shah Ali

The paper aims to provide better understanding of internal customer perspectives, i.e. the employees of local authorities (LAs) as a service provider in Malaysia. The research…

An introduction to the balanced scorecard

Michael Pitt