Table of contents
Subjective experience or objective process: Understanding the gap between values and practice for involving patients in designing patient-centred care
Laura Lord, Nicola GalePatient-centred care and patient involvement are increasingly central concepts in health policy in the UK and elsewhere. However, there is little consensus regarding their…
Evaluation of aviation-based safety team training in a hospital in The Netherlands
Dirk F. de Korne, Jeroen D.H. van Wijngaarden, Cathy van Dyck, U. Francis Hiddema, Niek S. KlazingaThe purpose of this paper is to evaluate the implementation of a broad-scale team resource management (TRM) program on safety culture in a Dutch eye hospital, detailing the…
Communication and psychological safety in veterans health administration work environments
Nancy J. Yanchus, Ryan Derickson, Scott C. Moore, Daniele Bologna, Katerine Osatuke– The purpose of this paper is to explore employee perceptions of communication in psychologically safe and unsafe clinical care environments.
Competing patient and professional agendas in service development
David Wainwright, Charlotte Boichat, Lance M. McCrackenThe purpose of this paper is to engage stakeholders in the development of a community based chronic pain-management service and identify their different agendas for service design…
Understanding patients’ behavioral intentions: Evidence from Iran’s private hospitals industry
Ehsan Zarei, Mohammad Arab, Seyed Mahmoud Ghazi Tabatabaei, Arash Rashidian, Abbas Rahimi forushani, Roghayeh KhabiriIn the ever-increasing competitive market of private hospital industry, creating a strong relationship with the customers that shapes patients’ loyalty has been considered a key…
Context and the leadership experiences and perceptions of professionals: A review of the nursing profession
Therese Jefferson, Des Klass, Linley Lord, Margaret Nowak, Gail ThomasLeadership studies which focus on categorising leadership styles have been critiqued for failure to consider the lived experience of leadership. The purpose of this paper is to…
Improving hospital care: are learning organizations the answer?
Sophie SoklaridisHospital leaders are being challenged to become more consumer-oriented, more interprofessional in their approach to care and more focused on outcome measures and continuous…
