Journal of Health Organization and Management: Volume 36 Issue 3

Intraorganization conflicts of interest in hospitals adapting to a changing ecosystem

Lior Naamati-Schneider

Health systems function in an ecosystem that is turbulent and competitive because of demographic, economic, political, technological and lifestyle changes and sociopolitical…

Considering the role of context when implementing government policies in hospitals: introduction of a prospective payment system for psychiatry

Nicolas Schippel, Kira Isabel Hower, Susanne Zank, Holger Pfaff, Christian Rietz

The context in which an innovation is implemented is an important and often neglected mediator of change. A prospective payment system (PPS) for psychiatric and psychosomatic…

Patient engagement in system redesign teams: a process of social identity

Mariam Krikorian Atkinson, James C. Benneyan, Russell S. Phillips, Gordon D. Schiff, Lindsay S. Hunt, Sara J. Singer

Studies demonstrate how patient roles in system redesign teams reflect a continuum of involvement and influence. This research shows the process by which patients move through…

The whistleblower stages model in British National Health Service Inquiries

Martin Powell

This article applies the whistleblowing stages model to whistleblowing journeys as seen in British National Health Service (NHS) Inquiries.

Conceptual foundations of organizational structure: re-structuring of women's health services

Peter Nugus, Joanne Travaglia, Maureen MacGinley, Deborah Colliver, Maud Mazaniello-Chezol, Fernanda Claudio, Lerona Dana Lewis

Researchers often debate health service structure. Understanding of the practical implications of this debate is often limited by researchers' neglect to integrate participants'…

Clinical guidelines and clinical autonomy: exploring the missing link

Maria Andri

This paper aims at understanding how clinical guidelines' use in the labour process relates to clinical autonomy, that is, the self-control medical professionals exercise over…

The influence of soft and hard TQM on quality performance and patient satisfaction in health care: investigating direct and indirect effects

Rasha Zuhair Alkhaldi, Ayman Bahjat Abdallah

The present study conceptualizes total quality management (TQM) in terms of soft and hard aspects and examines their effects on quality performance and patient satisfaction. The…

Leading with love: learning and shared accountability

Peter Pronovost, Todd M. Zeiger, Randy Jernejcic, V. George Topalsky

To describe peer learning and shared accountability and their use within our management system to improve the rate of patient annual wellness visits completed by primary care…