Management Research: Volume 15 Issue 2

Editorial

Martin Larraza-Kintana

Capability transformation through acquisitions: The interplay between interest alignment and knowledge leveraging mechanisms

Anna Goussevskaia, Carlos Arruda, Samir Lótfi

Firms across many industries use acquisitions as a vehicle for renewing their capabilities. Many such acquisitions fail to achieve their goals, mainly because of the trade-offs…

Strategic alliances of shopping centers in Brazil: network perspective

Renata Maria de Almeida Bastos Gomes, Fabio de Oliveira Paula, T. Diana L. van Aduard de Macedo-Soares

The shopping center (SC) industry in emerging countries has grown fast over the past decade; however, recently, it is showing signs of slowing down. Nevertheless, some…

Frontline employee empowerment and perceived customer satisfaction

Teresa Proenca, Ana Torres, Ana Sofia Sampaio

The purpose of this paper is to examine the influence of structural empowerment, psychological empowerment and intrinsic motivation on perceived customer satisfaction in contact…

Antecedents of customer aggressive behavior against healthcare employees

Amit Gur, Shay S. Tzafrir, Christopher D. Zatzick, Simon L. Dolan, Roderick Iverson

The purpose of the research was to develop a tool for measuring antecedents of customer aggressive behavior (CAB) in healthcare service settings, by identifying its roots in…

Getting buy-in: financial stakeholders’ commitment to strategic transformation

Mark R. Mallon

Strategic transformations are likely necessary for all organizations at some point in their existence, but the role of external stakeholders in committing resources to support…