Strategic Outsourcing: An International Journal: Volume 4 Issue 3

Understanding transition performance during offshore IT outsourcing

Erik Beulen, Vinay Tiwari, Eric van Heck

Within an IT outsourcing relationship, transition represents a critical and complex phase that starts immediately after contract signing. Transition involves handing over…

Use of shift work in globally distributed software development: Sri Lankan IT professionals' perspective

Vathsala Wickramasinghe, Chandana De Silva

The purpose of this paper is to explore information technology (IT) professionals' perception towards shift‐based work pattern used by globally distributed software development…

An exploratory study on job and demographic attributes affecting employee satisfaction in the Indian BPO industry

Santoshi Sengupta

The business process outsourcing (BPO) industry in India has always been characterized by ungodly hours, monotonous job, low perceived value, dispirited efficiency resulting to…

The service machine as a service operation framework

Paul Lillrank, Minni Särkkä

Understanding and depicting service operations is important, as the contractual agreements have become more complex, particularly in offshore outsourcing. The purpose of this…

Factors influencing the outsourcing decisions: a study of the banking sector in India

Ravi Kumar Jain, Ramachandran Natarajan

This paper is an empirical study of outsourcing practices in the banking sector in India. The purpose of the paper is to investigate the impact of factors which influence the…