International Journal of Law and Management: Volume 60 Issue 4

Customers’ perception of service quality of banking sectors in Bangladesh

Md. Abdur Rouf, Mostafa Kamal, Mohammed Masum Iqbal

The main purpose of the study is to find out the customer perception of service quality of banking sectors in Bangladesh and measure their relations with regard to the customer…

Corporate image no longer leads to customer satisfaction and loyalty: a Malaysian perspective

Krishna Moorthy, Loh Chun T’ing, Seow Ai Na, Chew Tze Ching, Lee Yuin Loong, Lim Sze Xian, Teoh Wei Ling

This paper aims to study the factors that influence customer loyalty toward the internet service providers in Malaysia. The five factors used are corporate image, perceived…

Moderating effect of organizational citizenship behavior on the effect of organizational commitment, transformational leadership and work motivation on employee performance

Marcy Rita, Otto Randa Payangan, Yohanes Rante, Ruben Tuhumena, Anita Erari

This study aims to examine the relationship between transformational leadership, organizational commitment, motivation, organizational citizenship behavior (OCB) and employee…

The effect of human capital on regional financial conditions through cultural capital of employees

Nirwana Nirwana

This paper aims to discuss about whether human capital and cultural capital affect the financial condition of a region and whether cultural capital has a mediating effect…

The effect of managerial and institutional ownership on corporate social responsibility disclosure

Nurleni Nurleni, Agus Bandang, Darmawati , Amiruddin

This study aims to analyze the effect of ownership structure that consists of managerial ownership and institutional ownership of the extensive of corporate social responsibility…

The effect of social capital and knowledge sharing to the small medium enterprise’s performance and sustainability strategies

Astuti Meflinda, Mahyarni Mahyarni, Henni Indrayani, Hesty Wulandari

The development of small- and medium-sized enterprises (SMEs) in Indonesia is one of the national economic development priorities. SMEs have given benefits for society, especially…

The effect of auditor quality to professional skepticsm and its relationship to audit quality

Andi Kusumawati, Syamsuddin Syamsuddin

The purpose of this paper is to investigate the relationships between auditor quality to professional skepticism and between auditor quality and professional skepticism to audit…

Credit risk and banking stability: a comparative study between Islamic and conventional banks

Afifa Ferhi

This paper aims to evaluate the credit risk of Islamic and conventional banks and its relationship with the capital in 14 countries of the Middle East and North Africa region. To…

Whistleblowing in Kuwait and UK against corruption and misconduct

Faisal Al-Haidar

This paper aims to explore the nature and the scope of whistleblowing in Kuwait and in the UK. Whistleblowing is when a person, usually an employee, in a government agency or…

Sustainability reporting practices in US and UK: an empirical comparison

Aparna Bhatia, Siya Tuli

This paper aims to investigate and compare the sustainability reporting practices of companies in the two most successful Western economies, the USA and the UK, as per Global…