The TQM Journal: Volume 24 Issue 3

The Directed Evolution methodology: A collection of tools, software and methods for creating systemic change

H. James Harrington, Frank Voehl, Boris Zlotin, Alla Zusman

The purpose of this paper is to investigate the nature of the Directed Evolution methodology, illustrate its usefulness in creating systemic change, and how it can be implemented…

Government quality control with excellence model: a case study on AQSIQ, China

Yu Yang, Hanhui Hu, Xiao Qian

The purpose of this paper is to report a pilot project on quality control in China's government department (AQSIQ), based on an extended EFQM excellence model.

Six Sigma and leadership: some observations and agenda for future research

Subashini Suresh, Jiju Antony, Maneesh Kumar, Alex Douglas

Leadership has for a long time been a topic that attracts the attention of both academics and practitioners. In spite of the extensive literature on leadership and very little…

Rural small firm service quality: an exploratory study

David Moyes

Rural entrepreneurship research traditionally focuses on the farmer or rural communities. Little work has been done to examine the ways in which small rural firms operating in and…

Application of FMEA to an automotive leaf spring manufacturing organization

Sekar Vinodh, D. Santhosh

The purpose of this article is to report the application of failure mode and effect analysis (FMEA) to an automotive leaf spring manufacturing organization.

Observation: a Lean tool for improving the effectiveness of Lean Six Sigma

V. Arumugam, Jiju Antony, Alex Douglas

The purpose of this paper is to propose a robust “observation” procedure drawn from the social science research literature for adoption in a Lean Six Sigma project setting. A case…