The TQM Journal: Volume 26 Issue 6

Synergising total productive maintenance elements with ISO 9001:2008 standard based quality management system

N.M. Sivaram, S.R. Devadasan, R. Murugesh, S. Karthi, C.G. Sreenivasa

– The purpose of this paper is to conceptualize the integration of total productive maintenance (TPM) and ISO 9001 certification by contributing a model named as TPM 9001:2008.

Design of an integrated management system (IMS) in a government-run medical evaluation organisation

Rafael Manzanera, Josefina Jardí, Xavier Gomila, Joan Ramón Pastor, Dolores Ibáñez, Glòria Gálvez, Constança Albertí, Albert Navarro, Joaquín Uris, Alicia Pomares, Lluïsa López, Cristina Zuazu, Primitiva Sabaté, Immaculada Aguado, Lidia Domingo, Carolina Infante, Josep Gomis, Aurora Jover, Jordi Iglesias, Antoni Mestres

The authors present the application of the López-Fresno approach in designing an integrated management system (IMS) for an aviation company to the development of an IMS in a…

The Delphi hierarchy process-based study of quality engineering in Malaysia and Indonesia automotive companies

Nilda Tri Putri, Sha’ri Mohd. Yusof, Dradjad Irianto

The purpose of this paper is to empirically evaluate the critical factors for successful quality engineering (QE) implementation in automotive-related companies in Malaysia and…

A comparison of quality satisfaction between transactional and relational customers in e-commerce

Yung-Shen Yen

The purpose of this paper is to examine quality satisfaction between transactional and relational customers in e-commerce, and it also explores the moderating effect of perceived…

Introducing a new continuous improvement framework for increased organisational return on investment

Colm Heavey, Ann Ledwith, Eamonn Murphy

– The purpose of this paper is to develop and validate a new framework for continuous improvement.

Strategies for business excellence under an economic crisis

Evangelos P. Afthonidis, George D. Tsiotras

The purpose of this paper is to reveal the appropriate course of actions of any executive toward attaining business excellence, under the limitations and particular conditions…

Developing a model for process improvement using multiple regression technique : A case example

Ashok Sarkar, Arup Ranjan Mukhopadhyay, Sadhan Kumar Ghosh

Practitioners often face challenges in model development when establishing a relationship between the input and output variables and their optimization and control. The purpose of…

Designing for the satisfaction of high-level needs: Introducing the Ideation Need Mapping (INM) methodology

Petter Stenmark, Johan Lilja

The purpose of this paper is to introduce a methodology that can support the process of understanding and designing for the satisfaction of high-level needs in practice. The…

Theory C: the near future of quality management

Everard van Kemenade

– The purpose of this paper is to develop an idea on the next step in quality management, based on the experiences of the last 100 years.

Are you seeing the big picture in selecting your improvement projects?

J. Richard Horne

The purpose of this paper is to propose the adaptation of Michael Porter's Value Chain as part of a total value and performance-based framework to help identify and prioritize…