The TQM Journal: Volume 27 Issue 1

Prioritizing quality problems in SMEs: a methodology

Humberto Nuno Teixeira, Isabel Lopes, Sérgio Sousa

The purpose of this paper is to propose a new methodology to be used by small and medium enterprises to characterize their performance in quality, highlighting weaknesses and…

Green and competitive: empirical evidence from ISO 9001 certified Brazilian companies

Charbel Jose Chiappetta Jabbour, Thiago Pignatti de Freitas, Davi Fouad Soubihia, Angappa Gunasekaran, Ana Beatriz Lopes de Sousa Jabbour

There are many arguments in the literature on environmental management stating that companies that have a significant environmental performance tend to be more competitive…

Understanding complex relationship among JIT, lean behaviour, TQM and their antecedents using interpretive structural modelling and fuzzy MICMAC analysis

Rameshwar Dubey, Tripti Singh

The purpose of this paper is to understand possible linkage between variables that constitute a lean manufacturing enterprise. In the study the authors have tried to decode the…

Receiving a national quality award three times: Recognition of excellence in quality and performance

Paulo A. Cauchick Miguel

In recent decades, a framework for management performance has proven to be an important management practice for achieving organisational performance excellence. In this sense, the…

The impact of service tradability on the choice of entry mode: The case of computer-related service firms

Reza Etemad-Sajadi

The purpose of this paper is to identify the factors influencing the choice of entry mode of computer-related (CR) service firms which are in a process of internationalization…

Examining the implementation of ISO 9001 in Indonesian construction companies

Debby Willar, Vaughan Coffey, Bambang Trigunarsyah

The purpose of this paper is to examine the implementation of quality management systems (QMSs) of Grade 7 (G-7) Indonesian construction companies. This includes the initial…

The links between just-in-time practices and alignment of benchmarking performance measures

Mohammad Z. Meybodi

The purpose of this paper is to examine if there are links between just-in-time (JIT) practices and consistency of benchmarking performance measures at various levels of…

Assessment of supplier quality performance of computer manufacturing industry by using ANP and DEMATEL

Hsiu Yuan Hu, Shao-I Chiu, Tieh-Min Yen, Ching-Chan Cheng

The purpose of this paper is to establish an integrated model of Analytic Network Process (ANP) and Decision-Making Trial and Evaluation Laboratory (DEMATEL), to assist…

Framework of decision in data modeling for quality improvement

Ângelo Márcio Oliveira Sant'Anna

The purpose of this paper is to propose a framework of decision making to aid practitioners in modeling and optimization experimental data for improvement quality of industrial…

The effects of ISO 9001 certification on the performance of Greek companies: A multidimensional statistical analysis

Vasileios Ismyrlis, Odysseas Moschidis

The purpose of this paper is to examine the benefits of ISO 9001 certification and the association between them, the level of implementation of the critical success factors (CSFs…