The TQM Journal: Volume 31 Issue 2

Hoshin Kanri and A3: a proposal for integrating variability into the policy deployment process

Guilherme Tortorella, Paulo A. Cauchick-Miguel, Paolo Gaiardelli

The purpose of this paper is to propose a methodology to support the Hoshin Kanri (HK) process taking into account the variance of senior managers’ perspective regarding the…

Interlinking Lean and sustainability: how ready are leaders?

Anna Mårtensson, Kristen Snyder, Pernilla Ingelsson

The purpose of this paper is to explore the evidence of interlinkages between Lean and sustainability among organisational leaders in the early stages of Lean implementation.

Twenty-first century Total Quality Management: the Emergence Paradigm

Everard van Kemenade, Teun W. Hardjono

The purpose of this paper is to present the framework of a fourth paradigm since the existing three paradigms in quality management are not sufficient anymore to understand what…

Improving Decision-Making Grid based on interdependence among failures with a case study in the steel industry

Arash Shahin, Ashraf Labib, Soroosh Emami, Mahdi Karbasian

Decision-Making Grid (DMG) is used for determining maintenance tactics and is associated with the reliability and risk management of assets. In this grid, decision making is…

Approach to integrating management systems: Path to excellence application for the automotive sector using SYSML language

Ikram Ahidar, Driss Sarsri, Naoufal Sefiani

The purpose of this paper is to develop an integrated management system that addresses the shortcoming revealed in the previous approaches of the IMS in literature.

An evaluation into the limitations and emerging trends of Six Sigma: an empirical study

Jiju Antony, Michael Sony, Mary Dempsey, Attracta Brennan, Thomas Farrington, Elizabeth A. Cudney

The purpose of this paper is to evaluate the limitations and emerging trends of Six Sigma through an empirical study. Six Sigma is one of the most powerful business process…

Customer satisfaction and ISO 9001 improvement requirements in the supply chain

Branislav Tomic, Vesna K. Spasojevic Brkic

The purpose of this paper is to investigate the influence of ISO 9001 quality improvement requirements in ISO 9001:2008, i.e. the corrective and preventive actions and internal…

Investigating the role of EFQM enablers in innovation performance

Dimitrios Kafetzopoulos, Katerina Gotzamani

The purpose of this paper is to develop a conceptual framework to investigate how the European Foundation for Quality Management (EFQM) excellence model enablers influence the…

Prioritizing customer requirements in a product-service system (PSS) context

Nicolas Haber, Mario Fargnoli

Product-service systems (PSSs)’s popularity has expanded significantly throughout recent years. The purpose of this paper is to integrate products and services to achieve…

School bullying as a quality issue in educational institutions: Some evidence from pupils with migrant background in Italy

Rosalba Manna, Samuele Calzone, Paola Adinolfi, Rocco Palumbo

School quality relies on the educational institutions’ ability to establish an environment which enhances the pupils’ social and emotional well-being. School bullying negatively…