The TQM Journal: Volume 33 Issue 5

Publisher’s note

Quality and innovation as drivers for manufacturing competitiveness of automotive parts suppliers

Luz María Valdez-de la Rosa, Luis Alberto Villarreal-Villarreal, Gustavo Alarcón-Martínez

The purpose of this paper is to identify the causal relationship between the independent variables such as process quality and product innovation in regard to the dependent…

Design of experiments in the service industry: results from a global survey and directions for further research

Jiju Antony, Elisabeth Viles, Alexandre Fonseca Torres, Marcelo Machado Fernandes, Elizabeth A. Cudney

The purpose of this study is to critically evaluate the current status of Design of experiments (DoE) in the service industry or non-manufacturing processes in the manufacturing…

Critical factors for total quality management implementation in the Brazilian construction industry

Lívia da Silveira Pereira Reinaldo, Julio Vieira Neto, Rodrigo Goyannes Gusmão Caiado, Osvaldo Luiz Gonçalves Quelhas

This paper aims to identify the critical success factors (CSFs) that affect the implementation of total quality management (TQM) and to investigate, from the perspective of…

Assessment model of lean effect (AMLE)

Samah Elrhanimi, Laila EL Abbadi

The purpose of this paper is to present the “Assessment Model of Lean Effect” (AMLE), a theoretical model that measures Lean manufacturing implementation effect over the global…

The outcomes of providing lean training to strategic suppliers: a Swedish case study

Ewout Reitsma, Peter Manfredsson, Per Hilletofth, Roy Andersson

The aim of this study is to investigate the outcomes of a leading Swedish truck maker (referred to as “TruckCo” for confidentiality reasons) providing lean training to its…