Table of contents
Transcendent service management
Richard Thomas Watson, Leyland F. PittThis vision article alerts service managers to the potential of cognitive computing to reframe their value propositions. Humans are bounded in three ways: perception, rationality…
Customer fairness perceptions in augmented reality-based online services
Sonja Christ-Brendemühl, Mario SchaarschmidtAn increasing number of retailers is trying to stimulate customers by embedding augmented reality (AR) features such as video try-on into the online shopping experience. As such…
Content versus community focus in live streaming services: how to drive engagement in synchronous social media
Johann N. Giertz, Welf H. Weiger, Maria Törhönen, Juho HamariSocial live-streaming services are an emerging form of social media that is gaining in popularity among researchers and practitioners. By facilitating real-time interactions…
Patterns of business model innovation for advancing IoT platforms
Lino Markfort, Alexander Arzt, Philipp Kögler, Sven Jung, Heiko Gebauer, Sebastian Haugk, Christian Leyh, Felix WortmannThe emergence of Internet of Things (IoT) platforms in product companies opens up new data-driven business opportunities. This paper looks at the emergence of these IoT platforms…
Digital service innovation: a paradigm shift in technological innovation
Marco Opazo-Basáez, Ferran Vendrell-Herrero, Oscar F. BustinzaExisting innovation frameworks suggest that manufacturing firms have traditionally developed a complementary model of technological innovations comprising process and product…
Unfolding the simple heuristics of smart solution development
Tuomas Huikkola, Marko Kohtamäki, Rodrigo Rabetino, Hannu Makkonen, Philipp HoltkampThe present study intends to foster understanding of how a traditional manufacturer can utilize the “simple rules” approach of managerial heuristics to facilitate its smart…
Digital servitization strategies for SME internationalization: the interplay between digital service maturity and ecosystem involvement
Milad Kolagar, Wiebke Reim, Vinit Parida, David SjödinThe purpose of this study is to understand how digital servitization enables the process of internationalization for industrial SMEs.
ISSN:
1757-5818Renamed from:
International Journal of Service Industry ManagementOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Jay Kandampully