Journal of Hospitality and Tourism Technology: Volume 11 Issue 1

The structural topic model for online review analysis: Comparison between green and non-green restaurants

Eunhye (Olivia) Park, Bongsug (Kevin) Chae, Junehee Kwon

The purpose of this study was to explore influences of review-related information on topical proportions and the pattern of word appearances in each topic (topical content) using…

Benefits and pitfalls of using tweets to assess destination sentiment

Susanne Becken, Ali Reza Alaei, Ying Wang

Destination monitoring is crucial to understand performance and identify key points of differentiation. Visitor satisfaction is an essential driver of destination performance…

Hotel profitability: a multilayer neural network approach

Rubén Lado-Sestayo, Milagros Vivel-Búa

The purpose of this paper is to design an algorithm to predict hotel profitability by means of deep learning techniques.

Hotels at fingertips: informational cues in consumer conversion from search, click-through, to book

Karen L. Xie, Young Jin Lee

When shopping for hotels online, consumers usually follow a sequential process of search, click-through and book. How to maximize consumer conversion on the path to purchase and…

Flickr data for analysing tourists’ spatial behaviour and movement patterns: A comparison of clustering techniques

Wolfram Höpken, Marcel Müller, Matthias Fuchs, Maria Lexhagen

The purpose of this study is to analyse the suitability of photo-sharing platforms, such as Flickr, to extract relevant knowledge on tourists’ spatial movement and point of…

Technostress in the hospitality workplace: is it an illness requiring accommodation?

John Farrish, Chase Edwards

This paper aims to examine technostress and asks whether it is an illness requiring accommodation under the terms of the Americans with Disabilities Act. It further explores the…

The path to the Hotel of Things: Internet of Things and Big Data converging in hospitality

Sanjay Nadkarni, Florian Kriechbaumer, Marcus Rothenberger, Natasa Christodoulidou

The purpose of this study is to explore the use of Internet of Things (IoT) in hospitality and examine its relationship with Big Data. Drawing upon theoretical and practical…

The impact of social media activities on brand image and emotional attachment: A case in the travel context

Albert A. Barreda, Khaldoon Nusair, Youcheng Wang, Fevzi Okumus, Anil Bilgihan

The study aims to develop a theoretical model that portrays the antecedents of emotional attachment in the travel context by combining branding, marketing and information systems…

Exploring influential factors affecting guest satisfaction: Big data and business analytics in consumer-generated reviews

Minwoo Lee, Yanjun (Maggie) Cai, Agnes DeFranco, Jongseo Lee

Electronic word of mouth in the form of user-generated content (UGC) in social media plays an important role in influencing customer decision-making and enhancing service…

Enhancing small and medium enterprises performance through innovation in Indonesia: A framework for creative industries supporting tourism

Ratni Prima Lita, Ranny Fitriana Faisal, Meuthia Meuthia

This study aims to identify the effect of entrepreneurial orientation and organizational culture on organizational innovation and organizational performance among small- and…