Journal of Hospitality and Tourism Technology: Volume 14 Issue 2

The role of badges to spur frequent travelers to write online reviews

Sérgio Moro, Stefania Stellacci

Online travel reviews platforms have become innovative information systems due to the incorporation of sophisticated gamification elements such as visually appealing badges. This…

Understanding Vietnamese consumers’ perception and word-of-mouth intentions towards Airbnb

Thuc Thi Mai Doan Do, Luis Nobre Pereira

This paper aims to provide a comprehensive understanding of Vietnamese consumers’ perceived value and to explore the relationships between its constructs, satisfaction and…

Aspect-based sentiment analysis on online customer reviews: a case study of technology-supported hotels

İbrahim Akın Özen, Eda Özgül Katlav

The purpose of this study is to determine the satisfaction of the guests who stay at hotels offering technology-supported products and services related to the services and…

An empirical study on customers’ gambling intention in AI-supported casinos

IpKin Anthony Wong, Keng Fong Chau, Heng U. Chan

This study aims to synthesize a research model based on artificial intelligence (AI) applications in the casino setting. The model incorporates the technology acceptance model…

Sources of price elasticity of demand variability among Spanish resort hotels: a managerial insight

Aldric Vives, Marta Jacob

The purpose of this paper is to use demand behavior estimation to find the sources of price variability among resort hotels at different Spanish destinations.

Timing and congruence effects of corporate social responsibility practices on social media crises in the tourism industry

Tai Ming Wut, Jing (Bill) Xu, Shun-Mun Helen Wong

Corporate reputation is one of the key intangible assets of a company and is commonly influenced by negative posts on social media, such as customer complaints. Up to date, no…

The impact of the COVID-19 pandemic on travel cryptocurrency and stock market performances: an event-study approach

Hwang Kim

This paper aims to evaluate the impact of the COVID-19 pandemic on the performance of travel cryptocurrency and stock markets over a long period during the pandemic.

Functionality and usability features of ubiquitous mobile technologies: the acceptance of interactive travel apps

Mark Anthony Camilleri, Ciro Troise, Metin Kozak

Customers are increasingly using mobile applications (apps) to compare prices of travel and hospitality services and to purchase their itineraries, tours and stays. This study…

Investigating customers’ responses to artificial intelligence chatbots in online travel agencies: the moderating role of product familiarity

Yao Zhu, Rongteng (Renata) Zhang, Yongguang Zou, Dan Jin

This paper aims to examine how consumers’ perceptions of artificial intelligence (AI) chatbots influence individuals’ cognitive and emotional states and their subsequent…

The eWOM adoption model in the hospitality industry: the moderating effect of the vlogger’s review

Hoang Tran Phuoc Mai Le, Sann Ryu

Vloggers (video bloggers) have emerged as a new phenomenon in social media marketing, especially in the hotel industry, where user-generated reviews can strongly influence…

The influential role of hotel-generated content on social media

Mónica Veloso, Monica Gomez-Suarez

This study aims to determine how hotel-generated content (HGC) on official social media accounts influences booking intention by considering the mediating role of three key…

Analysing online customer experience in hotel sector using dynamic topic modelling and net promoter score

Van-Ho Nguyen, Thanh Ho

This study aims to analyse online customer experience in the hospitality industry through dynamic topic modelling (DTM) and net promoter score (NPS). A novel model that was used…

Impacts of tourists’ trust, perception and acceptance of health quick response technology on responsible pandemic travel behaviours

Shasha Liu, Danni Zheng

This paper aims to establish and empirically test a theoretical framework to explain the impacts of health quick response (QR) technology trust and acceptance on responsible…

Travellers’ online sharing across different platforms: what and why?

Reza Ashari Nasution, Nila Armelia Windasari, Lidia Mayangsari, Devi Arnita

There is a limited understanding of experience revelation in tourism. This study aims to fill the gap by investigating the influence of review platforms’ characteristics, i.e…