Journal of Hospitality and Tourism Technology: Volume 4 Issue 3
Strapline:
A Framework for InnovationTable of contents
Information technology diffusion in Malaysia's foodservice industry
Ahmad Fareed Ismail, Steffen Frank Zorn, Huey Chern Boo, Sambasivan Murali, Jamie MurphyThe purpose of this paper is to investigate how three organizational factors – affiliation, sufficient capital and company age – related to 323 Malaysian foodservice companies'…
From e‐tourism to f‐tourism: emerging issues from negative tourists' online reviews
Eleonora Pantano, Loredana Di PietroThe aim of this paper is to advance their knowledge on the extent to which tourists use social networks for both achieving information on possible destinations and for expressing…
Assessing the influence of customer relationship management (CRM) dimensions on organization performance: An emperical study in the hotel industry
Abdul alem Mohammad, Basri bin Rashid, Shaharuddin bin TahirThe purpose of this paper is to investigate the relationship between CRM dimensions (i.e. customer orientation, CRM organization, knowledge management, and technology based CRM…
Digital personalities: an examination of the online identity of travel and tourism web sites
Kelly Virginia Phelan, Juline E. Mills, Alecia C. Douglas, James Brian AdayThe purpose of this paper is to identify whether travel and tourism related web sites derive a certain personality type.
An analysis of user‐generated content for hotel experiences
Albert Barreda, Anil BilgihanThe broad goal of the study is to determine how travelers communicate in the cyberspace in relation to their positive and negative experiences they had when staying in a…
ISSN:
1757-9880Online date, start – end:
2010Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Cihan Cobanoglu