Journal of Hospitality and Tourism Technology: Volume 8 Issue 3

Examining millennials’ online gambling behavior: a comparison of generational differences

Eunju Suh, Matt Alhaery, Brett Abarbanel, Andrew McKenna

This study aims to examine Millennials and generational differences in online gambling activity by comparing online gambling behavior across four different generations: Silent…

Factors affecting customers’ intention to use of location-based services (LBS) in the lodging industry

Jungsun (Sunny) Kim, Sungsik Yoon, Dina Marie V. Zemke

The purpose of this study is to investigate the determinants of customers’ intentions to use location-based services (LBS) offered by a hotel. The study examined whether hotel…

The influence of incidental affect and mood-changing price on online booking intention

ChihChien Chen, Karen Xie, Shuo Wang

This paper aims to examine the joint influence of incidental affect and mood-changing prices on consumers’ hotel booking intention in an online purchase context.

E-complaint tracking and online problem-solving strategies in hospitality management: Plumbing the depths of reviews and responses on TripAdvisor

Ilker Sahin, Mustafa Gulmez, Olgun Kitapci

This research aims to scrutinize the negative reviews regarding the 5-star chain hotels and the e-responses on TripAdvisor, to categorize the complaints declared in the review…

The impact of employee’s perception of implementing green supply chain management on hotel’s economic and operational performance

Ra’ed Masa’deh, Omar Alananzeh, Noof Algiatheen, Rawan Ryati, Reem Albayyari, Ali Tarhini

This study aims to quantify the associations among employees’ perception of implementing green supply chain management (i.e. through seven variables, namely, internal…

Value perception of world heritage sites and tourism sustainability matters through content analysis of online communications: The case of Victoria Falls world heritage site

Maria Garbelli, Asta Adukaite, Lorenzo Cantoni

The debate on tourism sustainability and its contribution to local development has been very active, especially in connection with world heritage sites (WHSs). The analysis…

Measuring customer social participation in online travel communities: Scale development and validation

Shampy Kamboj, Zillur Rahman

The purpose of this paper is to develop and validate a scale to measure customer social participation in brand communities, specifically e-travel companies’ communities.

Role of brand story on narrative engagement, brand attitude, and behavioral intention

Seonjeong Ally Lee, Miyoung Jeong

This study aims to investigate antecedents and outcomes of customers’ narrative engagement on hotels’ social networking sites (SNSs). Four different types of brand story were…