Journal of Service Theory and Practice: Volume 25 Issue 2

The role of balanced centricity in the Spanish creative industries adopting a crowd-funding organisational model

María José Quero, Rafael Ventura

The purpose of this paper is to analyse the structures of the relationships between actors in the creative industries sector using crowd-funding, and how co-creation is the basis…

Organizational learning in an innovation network: Enhancing the agency of public service organizations

Katri Kallio, Inka Lappalainen

The purpose of this paper is to examine how collaborative service development in a public-private citizen innovation network can be approached as an organizational learning…

Buyer-seller interaction in facility services: Emerging paradoxes in the outsourcing approach of Italian municipalities

Simone Guercini, Silvia Ranfagni

The purpose of this paper is to focus its attention on the analysis of buyer-seller interactions in facility services. In particular it proposes to investigate the interactions…

Transcendence for business logics in value networks for sustainable service business

Bo Enquist, Samuel Petros Sebhatu, Mikael Johnson

The purpose of this paper is to provide a deeper understanding of transcendence as business logic and to advance value co-creation and value network thinking. The authors are…

Being social for social: a co-creation perspective

Marco Tregua, Tiziana Russo-Spena, Claudia Casbarra

The purpose of this paper is to analyse value co-creation in the context of ethical consumption by extending the focus to customers and their relational contexts. The paper…

Prosumer motivations in service experiences

Jennifer Chandler, Steven Chen

The purpose of this paper is to, first, make explicit the theoretical link between prosumers and co-creation as articulated in the service-dominant logic framework. The authors…

The 2013 Naples Forum on Service and its efforts to advance service theory and practice

Francesco Polese, Cristina Mele, Evert Gummesson