Journal of Service Theory and Practice: Volume 31 Issue 2

Learning from Pandemics Past and Present for Service Theory and Practice

Laszlo Sajtos, Liliana Bove, Eileen Bridges, Jonas Holmqvist

The impact of coronavirus on business: developing service research agenda for a post-coronavirus world

Cristina Mele, Tiziana Russo-Spena, Valtteri Kaartemo

The coronavirus (COVID-19) has had a tremendous impact on companies worldwide. However, researchers have no clear idea of the key issues requiring their attention. This paper aims…

Pandemic's effect on the relationship between lean implementation and service performance

Guilherme Tortorella, Gopalakrishnan Narayanamurthy, Moacir Godinho Filho, Alberto Portioli Staudacher, Alejandro Francisco Mac Cawley

This paper aims at examining the impact that COVID-19 pandemic and its related work implications have on the relationship between lean implementation and service performance.

Coronavirus crisis and health care: learning from a service ecosystem perspective

Roderick J. Brodie, Kumar Rakesh Ranjan, Martie-louise Verreynne, Yawei Jiang, Josephine Previte

The COVID-19 pandemic has created a crisis for healthcare systems worldwide. There have been significant challenges to managing public and private health care and related services…

Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion

Jörg Finsterwalder, Sertan Kabadayi, Raymond P. Fisk, Silke Boenigk

The overarching goal of this paper is to increase awareness among researchers and practitioners that refugees are disproportionally impacted by COVID-19, which increases their…