Journal of Service Theory and Practice: Volume 31 Issue 5

Co-creating dementia care: manoeuvring fractured reflexivity in service design

Ane Bast, Maria Taivalsaari Røhnebæk, Marit Engen

This study aims to theorise and empirically investigate how vulnerable users suffering from cognitive impairments can be involved in service design.

Gamification in tourism and hospitality research in the era of digital platforms: a systematic literature review

Maria Giovina Pasca, Maria Francesca Renzi, Laura Di Pietro, Roberta Guglielmetti Mugion

The present study aims to synthesize and conceptualize, through a systematic literature review (SLR), the current state of gamification knowledge in the tourism and hospitality…

Do self-monitors experience less emotional exhaustion? Testing the role of supervisor-rated performance and perceived competitive climate

Samina Quratulain, Aqsa Ejaz, Abdul Karim Khan

The purpose of this research is to examine frontline employees' self-monitoring personality as an antecedent of their emotional exhaustion and how supervisor-rated performance…

The Tao of consumption: private self in a collective culture

Clyde A. Warden, Stephen Chi-Tsun Huang, Wan-Hsuan Yen, Judy F. Chen

Collectivism in service research is so bound with Asian cultures as to risk being overly deterministic. Contesting this stereotype, this paper surfaces the individualistic…

Service co-creation on social media: varieties and measures among nonprofit organizations

Fatuma Namisango, Kyeong Kang, Junaid Rehman

Little is known about the variations in service co-creation on social media, despite the resource integrating capabilities and co-creator roles afforded by these platforms. The…

Bridging employee curiosity and service creativity: a new lens

Kuen-Hung Tsai, Li-li Zheng

This study develops a framework to examine how, why and when different traits of employee curiosity affect service creativity by considering the roles of knowledge sharing and…