Table of contents - Special Issue: High Tech and High Touch: The Future of Human Service: SERVSIG 2020
Guest Editors: Dominique A. Greer, Amanda Beatson
“Going on a sensory adventure, a touchy subject?”: investigating haptic technology and consumer adventure orientation
Rory Francis Mulcahy, Aimee RiedelThe purpose of this paper is twofold. First, it seeks to extend service and retailers understanding of how the inclusion of haptics can gamify digital service experiences. Second…
Personal goals in consumers' adoption of mHealth services
Lisa Schuster, Joy ParkinsonmHealth services are effective and cost efficient, yet wide-scale adoption of these services by consumers has yet to be achieved, constraining their public health benefit. Further…
A smart tech lever to augment caregivers' touch and foster vulnerable patient engagement and well-being
Cristina Mele, Marialuisa Marzullo, Irene Di Bernardo, Tiziana Russo-Spena, Roberta Massi, Alessandra La Salandra, Stefania CialabriniSome population groups face precarious health, reflecting their vulnerability, in terms of lack of agency or control. Smart technologies promise to transform people's lives from…
Blended human-technology service realities in healthcare
Sarah Dodds, Rebekah Russell–Bennett, Tom Chen, Anna-Sophie Oertzen, Luis Salvador-Carulla, Yu-Chen HungThe healthcare sector is experiencing a major paradigm shift toward a people-centered approach. The key issue with transitioning to a people-centered approach is a lack of…
ISSN:
2055-6225Renamed from:
Managing Service Quality: An International JournalOnline date, start – end:
2015Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr. Chatura Ranaweera
- Dr. Marianna Sigala