Table of contents
The effect of deepfake video advertisements on the hotel booking intention of tourists
Brijesh Sivathanu, Rajasshrie PillaiThis study aims to investigate the effect of deepfake video advertisements on hotel booking intention by applying the media richness theory (MRT) and information manipulation…
The impact of halal tourism on Muslim diaspora intention to recommend: an application of the theory of planned behaviour
Iddrisu Mohammed, Mahmoud Abdulai Mahmoud, Alexander Preko, Robert Hinson, Joseph G. YeboahThis paper sought to examine the factors that influence intention to recommend, focussing on the extension of the theory of planned behaviour in halal tourism, with additional…
Meaning in life and the quest for authenticity in touristic experiences among Turkish tourists
Burhan Cinar, Derya Toksoz, A. Celil CakiciDiscussions of authenticity in touristic experiences indicate that it is a significant area in the search for meaning. This study aims to demonstrate that the quest for…
Ghost production: applying the Servuction model to establish a typology and propose a research agenda for on-demand restaurant food delivery
Mark Ashton, Aarni Tuomi, Peter BackmanThe rapid growth in volume and value of on-demand restaurant food delivery, accelerated by the COVID-19 pandemic, is causing a paradigm shift in the food service sector. However…
Determining food attributes for measuring and evaluating a gastronomic destination's appeal to visitors
Nimit Soonsan, Panuwat Phakdee-auksorn, Pornchai SuksirisoponThe research aims to determine local food attributes for measuring and evaluating that appeal tourists to the gastronomic city of Phuket, Thailand.
Sustainable recovery for people and the planet through spirituality-induced connectedness in the hospitality and tourism industry
Hamed Rezapouraghdam, Osman M. Karatepe, Constanta EneaThis paper aims to propose a conceptual model which can be used in tourism and hospitality organizations to nurture human behavior change in favor of people and the planet's…
Value co-creation and destination brand equity: understanding the role of social commerce information sharing
Long Hong Pham, Erisher Woyo, Trang Huong Pham, Dao Thi Xuan TruongWidespread technology adoption in tourism enables tourists to be active content creators, thus, influencing destination brands through co-creation. This study examines value…
Do transformational leadership and work engagement matter for job performance in luxury hotels? Exploring the role of leaders' managerial skills
Junaid Aftab, Huma Sarwar, Alina Kiran, Nabila Abid, Suraya Binti AhmadThe paper aimed to explore the underlying work engagement role in transformational leadership and employees' job performance relationships. Moreover, this study also looked at the…
An examination of value co-creation drivers in Ghana's hotel setting: a micro-level approach
Dora Yeboah, Masud Ibrahim, Kingsley AgyapongThis study aims to investigate the drivers that motivate employees and guests' hotel service participation to understand how that can influence the implementation of Value…
Wellness tourism scholarship: a research agenda
Eray Polat, Mehmet Ali KoseogluThe study aims to explore the intellectual structure of wellness tourism (WT) research by performing a two-phase methodological approach.
Relational leadership and employee creativity: the role of knowledge-sharing behaviour and leader–follower dyadic tenure
Abraham Ansong, Ethel Esi Ennin, Moses Ahomka YeboahThe study investigated the effects of relational leadership on hotel employees' creativity, using knowledge-sharing behaviour and leader–follower dyadic tenure as intervening…
Airbnb phenomenon: a review of literature and future research directions
Garima Negi, Smita TripathiThe paper intends to review academic research on peer to peer (P2P) accommodation sharing, notably Airbnb, for 2010–2022 and to identify the knowledge gaps for future research…
Factors influencing resistance to hospitality information system change
Jungsun (Sunny) Kim, Andrew Hardin, Samuel LeeWhen organizations implement a new information system (IS), they often experience users' resistance behaviors. This study explored the effects of IS self-efficacy, perceived ease…
A bibliometric analysis of work engagement in the hospitality and tourism industry
Yao Han, Ying Yang, Rosmah MohamedFor the past two decades, researchers have been exploring knowledge of work engagement in the hospitality and tourism industry (HTI). This study aims to provide a comprehensive…
Motivations, attitudes and intentions towards luxury dining in airplane themed restaurants: moderating roles of desire to fly, desire for luxury and FOMO
Kong Cheen Lau, Sean Lee, Ian PhauThe purpose of this study is to investigate the motivations, attitudes and intentions towards luxury dining in airplane themed restaurants (ATRs). The moderating roles of desire…
The impact of utilitarian, social and hedonic values on hotel booking mobile app engagement and loyalty: a comparison of generational cohorts
Saeed Vayghan, Dennis Baloglu, Seyhmus BalogluThe primary purpose of this study was to examine the underlying consumer values that drive hotel booking mobile app users to engage more with the app and use the app continuously…
Examining proactive pro-environmental behaviour through green inclusive leadership and green human resource management: an empirical investigation among Malaysian hotel employees
Ataul Karim Patwary, Mohd Fadil Mohd Yusof, Derweanna Bah Simpong, Siti Fatimah Ab Ghaffar, Muhammad Khalilur RahmanDespite the significant economic contributions of the tourism and hospitality industry, it is also considered an emerging concern for its negative impact on the environment. This…
Comparing older and younger adults' valuation of friendly destination attributes: a mixed-method empirical study
Chang-Hua Yen, Sheng-Hshiung Tsaur, Chin-Ying HoThe friendliness of a destination is a key factor influencing tourists' destination selection. However, few studies have explored the construct of friendly tourism destinations…
Progress on green technology research in hotels: a literature review
Aysegul Gunduz Songur, Gozde Turktarhan, Cihan CobanogluThe aim of this research, which is based on a literature review and bibliometric analysis, is to reveal the development of green technologies in hotels, based on the articles…
Human resource risk challenges in the hotel industry
Engin AriThis study aims to identify and classify potential hospitality industry human resource (HR) risks in the luxury hotel context.
COVID-19-based threat vs coping appraisal: effect of psychological risk on customer engagement and behavioral intentions
Raouf Ahmad Rather, Shakir Hussain Parrey, Rafia Gulzar, Shakeel ul RehmanDrawing upon protection motivation theory and service-dominant-logic, the authors develop a model, which examines the influence of perceived psychological risk and social media…
Systematic review of mobile travel apps and their smart features and challenges
Phoebe Yueng-Hee Sia, Siti Salina Saidin, Yulita Hanum P. IskandarMobile travel apps (MTA) smart features were identified based on recent travel application (app) trends and a literature review of MTA smart features. Subsequently, the MTA…
Asymmetric volatility spillover between hospitality sub-sectors during COVID-19: evidence from the USA
Mutaju Isaack Marobhe, Jonathan Mukiza Peter KanshebaThis article examines dynamic volatility spillovers between stock index returns of four main hospitality sub-sectors in US during the coronavirus disease 2019 (COVID-19) pandemic…
A decade of medical tourism research: looking back to moving forward
Ediansyah, Mts Arief, Mohammad Hamsal, Sri Bramantoro AbdinagoroThis article aims to know the direction of current research based on the previous research in the last ten years (2012–2021).
Investigating the influences of employer branding attributes on turnover intentions of hospitality workforce in the COVID-19 in Vietnam
Ananta Kar, Thao Nguyen Thi PhuongThis study aims to develop a comprehensive understanding about employer branding dimensions as well as the dimension's possible links with turnover intentions through the lens of…
How dissimilarity attributes at restaurants trigger negative emotions and associated behavioral intentions: the role of attribute performance
Most. Sharmin Sultana, Xiongying Niu, Md Shamim HossainConsumers' perceptions of different aspects pertaining to servicescape and social servicescape at restaurants have received little consideration in the hospitality literature. To…
Cognitive-affective-motivation factors influencing international visitors' destination satisfaction and loyalty
Promise Omo-Obas, Thomas Anning-DorsonThis paper seeks to understand the interrelationships between destination attractiveness, satisfaction, attachment and visitors' loyalty and to determine the potential moderating…
Antecedents influence choosing tourism destination post-COVID-19: young people case
Minh Le, Dat Phung, Mai Quynh Vu, Phung Diep, Yen Tran, Chi NguyenThis study aims to extend the theory of planned behavior (TPB) model with additional factors such as perceived risk, knowledge of COVID-19, social media reviews, destination image…
Financial sensitivity analysis of small lodging establishments during COVID-19
Murat Kizildag, Jeffrey Thomas Weinland, Ilhan DemirerThe main stance of this paper is to draw an authentic and rigorous outlook in terms of the financial and operational performance of small lodging establishments (SLEs) and put…
Problem-solving abilities of managers: inflated self-efficacy beliefs
Erdogan Koc, Senay Yurur, Mehtap OzsahinThis study compared the results of self-report and ability-based tests of problem-solving abilities of 144 hospitality managers working at hotels and restaurants through an online…
Influence of social media marketing efforts, e-reputation and destination image on intention to visit among tourists: application of S-O-R model
Ruturaj Baber, Prerana BaberThis paper aims to explore the influence of e-reputation, destination image and social media marketing efforts (SMME) on the intention to visit among tourists. The relationships…
Revealing the factors of re-patronage intention: true behavioral insights in hotel customers
Sarah Badar (Imran), Ajmal WaheedThe rapid shift in the emerging pedagogies of customer behavior has changed the business preferences in the hotel sector. This study prioritizes the hotel's main task to develop…
Assessing the link between market orientation and hotel performance: the mediating role of value-based marketing innovation
Tria Mei Dian Sari, Farida IndrianiThis study examines how market orientation (MO) affects hotel performance through the value-based marketing innovation intermediate function.
The role of customer orientation in creating customer value in fast-food restaurants
Mohamed Youssef Ibrahim HelalScholars and professionals are interested in studying customer value in fast-food restaurants. Previous research on the customer value of fast-food restaurants mainly measured the…
Tourists' intention to visit a destination where child labor is employed: an application of the theory of planned behavior (TPB)
Çağıl Hale Özel, Eda ÇobanThis study aims to explain the effect of tourists' attitudes towards child labor, subjective norms and perceived behavioral control (PBC) on their intention to visit a destination…
Consideration of risk in the implementation of probabilistic prognostications of hotel revenues and expenses
John O'Neill, Barry Bloom, Khoa TangThe purpose of this paper is to be the first empirical article to provide necessary standard deviation inputs for adoption in probabilistic prognostications of hotel revenues and…
When will consumers splurge on travel? Effective add-on selling strategies
Esther L. Kim, Sarah TanfordCross-selling becomes critical for business success as pent-up travel demand drives travelers to spend more on vacations. The primary purpose of this research is to identify if an…
Evaluating visitor–therapist relationship in Indian spa and wellness resorts
Dibya Nandan Mishra, Rajeev Kumar PandaThis research examines the role of a therapist’s attributes, namely, expertise, sociability, likability and mind-set similarity, in building trust, satisfaction and commitment…
Customer experience management in capsule hotels: a content analysis of guest online review
Victor Oluwafemi Olorunsola, Mehmet Bahri Saydam, Taiwo Temitope Lasisi, Kayode Kolawole EluwoleCapsule hotels are a revolutionary Japanese concept of lodging that dates back over four decades. On the other hand, capsule hotels are a relatively new concept for most travelers…
Intellectual capital before and during COVID-19 in the hotel industry: the moderating role of tangible assets
Jasmina Ognjanovic, Vladimir Dzenopoljac, Stefano CavagnettoThe study aims to assess the relative impact of intellectual capital (IC) as opposed to tangible assets on profitability and employee performance in hotels in Serbia before and…
Restaurants under COVID-19 knife
Homayoun Pasha Safavi, Mona Bouzari, Taraneh ForoutanDrawing upon conservation of resources (COR) theory and social exchange theory (SET), this study aims to empirically test a conceptual model in which social loafing (SLof) acts as…
Investigating the stakeholder influence on environmentally sustainable practices of Thai restaurant chains in Bangkok
Sruangporn Satchapappichit, Angkana Leerattananugulsiri, Watcharaporn Kayom, Khajornjit Thanasarn, Tanasorn GirumThis study investigates the relationship between stakeholders and implementing environmentally sustainable practices (ESPs) by Thai restaurant chains.
Dealing with hotel customer stealing practices: a managerial perspective
Tahir Sufi, Bindu Ranga, Indu RangaThe incidents of hotel theft constitute a significant cause of concern for the hotel industry. Such incidents result in substantial financial implications, inventory management…
Multidimensional scale development and validation: university service quality (UNIQUAL)
Raksmey Sann, Pei-Chun Lai, Shu-Yi Liaw, Chi-Ting ChenThis study aims to develop an assessment scale for university service quality (university SQ) and examine University Service Quality assessment model (UNIQUAL) of higher education…
The effect of face on consumer responses to socially responsible hospitality brands: the role of consumption setting
Patrick PoonThis study examines the effect of face on consumer responses to socially responsible hospitality brands and the influence of the consumption setting. Based on the literature on…
Components of tourists' palace cuisine dining experiences: the case of ottoman-concept restaurants
Mert Öğretmenoğlu, Kartal Doğukan Çıkı, Büşra Kesici, Orhan AkovaIn the field of tourism, numerous studies have been conducted on tourists' food experiences. However, more studies are needed to comprehend tourists' dining experience in unique…
What drives senior tourists to travel to islands? The case of the Azores
Rafael Robina-Ramirez, José Carlos da Silva Mendes, Osvaldo Dias Lopes Silva, Maria Teresa Pires de MedeirosAccording to the theory of push and pull factors, the current work aims to present two objectives: (1) to detect what attributes drive senior tourists to travel to the Azores…
Satisfaction or delight? A cross-cultural study of loyalty formation linked to two restaurant types
María Eugenia Rodríguez-López, Juan Miguel Alcántara-Pilar, Salvador Del Barrio-GarcíaThe aim of this study is to analyse the moderating roles of restaurant type and client long-term orientation (LTO) on the loyalty building process. In addition, this analysis…
ISSN:
2514-9792Online date, start – end:
2018Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus