International Journal of Bank Marketing
Issue(s) available: 270 – From Volume: 1 Issue: 1, to Volume: 42 Issue: 2
Strapline:
For the financial services sectorVolume 42
-
Issue 1 2024 The Dark side of FinTech: Unintended Consequences and Ethical Consideration of FinTech Adoption
Volume 41
Volume 40
Volume 39
Volume 38
Volume 37
Volume 36
Volume 35
Volume 34
Volume 33
Volume 32
Volume 31
Volume 30
Volume 29
Volume 28
Volume 27
Volume 26
Volume 25
Volume 24
Volume 23
Volume 22
Volume 20
Volume 19
Volume 18
Volume 17
Volume 16
Volume 15
Volume 14
Volume 13
Volume 12
Volume 11
Volume 10
Understanding switching intentions between traditional banks and Internet-only banks among Generation X and Generation Z
Junsung Park, Joon Woo Yoo, Youngju Cho, Heejun ParkThis study aims to understand the reasons for individuals switching from traditional banks to Internet-only banks and examine how switching intentions differ between Generation X…
How informal financial service institutes facilitate the financial inclusion of low-income, unbanked consumers
Sohail Kamran, Outi UusitaloThe present study aimed to provide an understanding of the roles of community-based financial service organizations (i.e. rotating savings and credit associations [ROSCAs] as…
Assessing the evolution of banking reputation literature: a bibliometric analysis
Rosella Carè, Rabia Fatima, Nathalie LèvyThe concept of banking reputation has gained significant attention due to its relevance in the banking industry. A strong reputation has become crucial for a bank’s success, as it…
Impact of security on wallet adoption: multiple and serial mediating roles of trust and attitude and gender as a moderator
Himanshu Joshi, Deepak ChawlaThe study investigates the influence of perceived security (PS) on behavioral intention (BI) via the trust attitude process and explores the moderating effects of gender. PS in…
Financial knowledge and responsible credit card behavior: exploring mediators and moderators
Fuzhong Chen, Guohai Jiang, Mengyi GuUnder the background of low consumer financial knowledge and accumulated credit card liabilities, this study investigates the relationship between financial knowledge and…
An institutional perspective on the shifts in banking and capitalist ideology: sustainability, social and environmental insights
Mohamed Saeudy, Khaled HussaineyThis paper investigates the development of moralised business ideologies (MBIs) amongst sustainable banks as they navigate social and environmental business prospects.
Empowering women agriculture entrepreneurs: banks' role in achieving sustainable development goals
Tomisin Adefare, Ogechi Adeola, Emmanuel Mogaji, Nguyen Phong Nguyen, Stephen Alaba MogajiThis research aims to explore the role of banks in supporting women agriculture entrepreneurs (WAEs) to contribute towards achieving the Sustainable Development Goals (SDGs). It…
Promoting fintech: driving developing country consumers’ mobile wallet use through gamification and trust
Saleem ur Rahman, Bang Nguyen-Viet, Yen Thi Hoang Nguyen, Sohail KamranM-wallets have emerged as one of the most important financial innovations of the 21st century, enabling users to carry digital cash by securely storing payment methods on their…
Crypto-wallets revolution! Key factors driving behavioral intention to adopt the Coinbase Wallet using mixed PLS-SEM/fsQCA methodology in the Spanish environment
Eloy Gil-Cordero, Pablo Ledesma-Chaves, Rocío Arteaga Sánchez, Ari Melo MarianoThe aim of this study is to examine the behavioral intention (BI) to adopt the Coinbase Wallet by Spanish users.
Customer loyalty to Islamic mobile banking: evaluating the roles of justice theory, religiosity, satisfaction and trust
Muhammad Muflih, Muhamad Zen, Radia Purbayati, Kristianingsih Kristianingsih, Hennidah Karnawati, Bambang Iswanto, Endang Hatma JuniwatiThis study evaluates the integrative role of justice theory, religiosity, satisfaction and trust in influencing customer loyalty to Islamic mobile banking.
Emotions, perceived risk and intentions to adopt emerging e-banking technology amongst educated young consumers
Masoome AbikariThe purpose of this paper is to examine the association between consumers’ emotions towards emerging e-banking technology, perceived risk and subsequent intention to adopt…
Helping consumers weather the storm: the impact of consumer-targeted resiliency programs on firm value
Navid Bahmani, Atefeh YazdanparastWith the goal of helping consumers bounce back from the financial challenges they faced as a result of the COVID-19 pandemic, many firms developed and announced consumer-targeted…
Enhancing online visibility through strategic alliances: the case of bank-FinTech relationships
Stefano Cosma, Daniela PennettaThis work aims to explore the effects of (equity and non-equity) strategic alliances between banks and FinTechs on FinTechs' online visibility.
Using an extended post-acceptance framework to examine consumer adoption of fintech
Jia Qi, Swarn Chatterjee, Sheri Worthy, Keith Herndon, Bartosz WojdynskiEmerging literature on fintech has shown that consumers have been slow to adopt fintech-based products and services. However, limited literature is available regarding the factors…
The impact of institutional pressures on corporate social responsibility and green marketing adoption: an empirical approach in Vietnam banking industry
Anh-Tuan Huynh, Adriana Knápková, Tat-Dat Bui, Tran-Thai-Ha NguyenInstitutional pressure and corporate social responsibility (CSR) are gaining increasing recognition in scholarly works; however, there is an apparent and unsettled relationship…
Psychosocial linkages of consumers' income security, financial well-being and social loneliness
Brent Smith, Sereikhuoch EngExtant research suggests that consumers value the pursuit, attainment and retention of income security and financial well-being (FWB). The authors aim to expand the relevant…
The buffering role of collective mindfulness in customer incivility and service sabotage: a multilevel study of Indian banks
Niharika Gaan, Yuhyung ShinThis study explores the moderated mediation effect, wherein collective mindfulness attenuates the hypothesised relationship between customer incivility, service sabotage and…
How explicit consumer credit information affects intent to purchase on credit: an experiment
Kristjan Pulk, Leonore RiitsaluConsumer culture is promoting immediate gratification, and the rise of digital financial services is increasing the risk of indebtedness while debt reduces well-being and affects…
Customer loyalty in the banking sector: a meta-analytic study
Rafaela Nascimento Buhler, Fernando De Oliveira Santini, Wagner Junior Ladeira, Tareq Rasul, Marcelo Gattermann Perin, Satish KumarThis study aims to synthesize and integrate findings from diverse research on the antecedents and moderators of customer loyalty in the banking sector. Through a comprehensive…
How click-like and online trust matter across generations of bank customers
Lobel Trong Thuy TranThis article aims to explore the impact of interpersonal relationship stimuli and click-like on purchase intention across different generations of bank customers, with a focus on…
Influence of human capital and social capital on MSME access to finance: assessing the mediating role of financial literacy
Siti Nor Suriana Hj Talip, Shaista WasiuzzamanThe authors investigate the role of financial literacy in influencing the relationship between human capital and social capital, with access to finance of micro, small and medium…
Mobile banking service quality and continuance intention: mediating role of satisfaction: a two-stage structural equation modeling-artificial neural network approach
Laxman Pokhrel, Anup K.C.The purpose of this paper is to investigate the mediating role of satisfaction (SAT) in relation to mobile banking service quality (MB-SQ) and continuance intention (CI) among…
“One size doesn't fit all”. Bank switching decisions and customer vulnerability in Europe
Marcos Fernández-Gutiérrez, John AshtonThis paper examines the relationships between bank switching and both customer vulnerability and consumer-oriented policies (financial education and disclosure practices).
A meta-analysis of satisfaction in mobile banking: a contextual examination
Poonam Kumar, Sumedha Chauhan, Satish Kumar, Prashant GuptaIn mobile banking (m-banking), understanding the factors contributing to customer satisfaction is crucial for bank managers to design effective strategies for enhancing the uptake…
Financial inclusion, financial capability and financial fragility during COVID-19 pandemic
Kyoung Tae Kim, Jing Jian Xiao, Nilton PortoFinancial inclusion can be proxied by banking status. The purpose of this study is to investigate the potential effects of financial capability on the financial fragility of US…
Gender-related effects of financial knowledge and confidence on preferences for ethical intermediaries and sustainable investments
David Aristei, Manuela GalloThis study analyses the role of individuals' objective financial knowledge in shaping preferences for ethical intermediaries and sustainable investments in Italy. Another goal of…
How do irresponsibility attributions affect organisational reputation? Evidence from the banking industry
Grzegorz Zasuwa, Grzegorz WesołowskiThis study examines how potentially irresponsible banking operations affect organisational reputation. A moderated mediation model is applied to explain how major aspects of…
Financial capability and financial anxiety: comparison before and during the COVID-19 pandemic
Jing Jian Xiao, Kexin MengThis paper aims to examine and compare the associations between financial capability and financial anxiety (FA) before and during the coronavirus disease 2019 (COVID-19) pandemic…
Microfinance institutions managers' motivation towards environment protection through green microfinance: the case of the developing country of Cabo Verde
Zenaida Neves Leite, Elisabete Sampaio SáThe paper explores the beliefs and perceptions of microfinance institution (MFI) managers about environmental threats and the role that green microfinance can play in mitigating…
What is the connection between Fintechs’ video marketing and their vulnerable customers’ brand engagement during crises?
Damianos P. Sakas, Nikolaos T. Giannakopoulos, Marina C. Terzi, Ioannis Dimitrios G. Kamperos, Nikos KanellosThe paper’s main goal is to examine the relationship between the video marketing of financial technologies (Fintechs) and their vulnerable website customers’ brand engagement in…
Does environmental reporting of banks affect their financial performance? Evidence from India
Deepthi S. Pawar, Jothi MunuswamyThe present study aims to investigate the effect of environmental reporting on the financial performance of banks in India.
Exploring the role of analysts in identifying and communicating the value of bank CSR activity
Ruwan Adikaram, Alex HolcombIn this study, the authors investigate if analysts, as knowledgeable information intermediaries, can correctly identify bank corporate social responsibility (CSR) activities and…
Do sustainable banking practices enhance the sustainability performance of banking institutions? Direct and indirect effects
Abu Bakkar Siddik, Li Yong, Arshian SharifThere is a dearth of empirical research examining the influence of various facets of sustainable banking on the environmental sustainability performance (SP) of banks in…
Embracing paradox: middle managers’ compassion and the vulnerable customer
Andrés Salas-Vallina, Alma Rodríguez Sánchez, Manoli Pozo-HidalgoThis study explores the phenomenon of compassionate leadership, a promising concept in management literature. Despite significant contributions towards the understanding of its…
Exploring affiliate marketing's impact on customers' brand engagement and vulnerability in the online banking service sector
Damianos P. Sakas, Nikolaos T. Giannakopoulos, Panagiotis TrivellasThe purpose of this paper is to examine the impact of affiliate marketing strategies as a tool for increasing customers' engagement and vulnerability over financial services. This…
Vulnerable customers' perception of corporate social responsibility in the banking sector in a post-crisis context
Diego Monferrer Tirado, Lidia Vidal-Meliá, John Cardiff, Keith QuilleThis research aims to determine to what extent corporate social responsibility (CSR) actions developed by bank entities in Spain improve the vulnerable customers' emotions and…
Gender disparities in financial resilience: insights from South Africa
Bomikazi Zeka, Abdul Latif AlhassanWhile the extant literature has explored issues related to the access, usage and availability of financial services, the ability of households to withstand financial adversities…
Social performance, financial risk and financial performance in microfinance institutions
Kuldeep SinghThis paper examine whether social performance moderates the linkage between financial risk and financial performance in microfinance institutions (MFIs). The study focuses on the…
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami