Online from: 1989
Subject Area: Tourism and Hospitality
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|Title:||Quality Management in the Hospitality Industry: Part 3. Recent Developments|
|Source:||International Journal of Contemporary Hospitality Management, Vol. 5 Iss: 1|
|Keywords:||Hospitality industry, Management techniques, Quality|
|DOI:||10.1108/09596119310026242 (Permanent URL)|
|Publisher:||MCB UP Ltd|
|Abstract:||This third and final article in a review series covers the literature relating to modern developments in quality measurement and management. It carries on the themes developed in the previous two articles and to some extent explores the way these aspects are interrelated. This review ends with an overview of the series and likely future implications for research and practice in hospitality management.|
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