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Journal cover: International Journal of Contemporary Hospitality Management

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Online from: 1989

Subject Area: Tourism and Hospitality

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Quality Management in the Hospitality Industry: Part 3. Recent Developments

Document Information:
Title:Quality Management in the Hospitality Industry: Part 3. Recent Developments
Author(s):Nick Johns
Source:International Journal of Contemporary Hospitality Management, Vol. 5 Iss: 1
Author(s):Nick Johns
Keywords:Hospitality industry, Management techniques, Quality
DOI:10.1108/09596119310026242 (Permanent URL)
Publisher:MCB UP Ltd
Abstract:This third and final article in a review series covers the literature relating to modern developments in quality measurement and management. It carries on the themes developed in the previous two articles and to some extent explores the way these aspects are interrelated. This review ends with an overview of the series and likely future implications for research and practice in hospitality management.

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