Benchmarking: An International JournalTable of Contents for Benchmarking: An International Journal. List of articles from the current issue, including Just Accepted (EarlyCite)https://www.emerald.com/insight/publication/issn/1463-5771/vol/31/iss/2?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestBenchmarking: An International JournalEmerald Publishing LimitedBenchmarking: An International JournalBenchmarking: An International Journalhttps://www.emerald.com/insight/proxy/containerImg?link=/resource/publication/journal/3d04c61ef1495c3ff5409206b500fdcb/urn:emeraldgroup.com:asset:id:binary:bij.cover.jpghttps://www.emerald.com/insight/publication/issn/1463-5771/vol/31/iss/2?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestBenchmarking the operational efficiency of Mexican hospitals – a longitudinal studyhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2021-0671/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to benchmark the operational efficiency of fifty-eight public hospitals across Mexico between 2015 and 2018 and identifies the most critical inputs affecting their efficiency. In doing so, the study analyzes the impact of policy changes in the Mexican healthcare system introduced in recent years. To measure the operational efficiency of Mexican public hospitals, data envelopment analysis (DEA) window analysis variable returns to scale (VRS) methodology using longitudinal data collected from the National Institute for Transparency and Access to Information (IFAI). Hospital groups are developed and compared using a categorization approach according to their average and most recent efficiency. Results show that most of the hospitals in the study fall in the moving ahead category. The hospitals in the losing momentum or falling behind categories are mostly large units. Hospitals with initially low efficiency scores have either increased their efficiency or at least maintained a steady improvement. Finally, the findings indicate that most hospitals classified as moving ahead focused on a single care area (cancer, orthopedic care, child care and trauma). This study examined the technical efficiency of the Mexican healthcare system over a four-year period. Contrary to conventional belief, results indicate that most public Mexican hospitals are managed efficiently. However, recent changes in public and economic policies that came into effect in the current administration (2018) will likely have long-lasting effects on the hospitals' operational efficiency, which could impact the results of this study. To the best of authors’ knowledge, this is the first study that examines the efficiency of the complex Mexican healthcare system using longitudinal data.Benchmarking the operational efficiency of Mexican hospitals – a longitudinal study
Victor Pimentel, Carlo A. Mora-Monge
Benchmarking: An International Journal, Vol. 31, No. 2, pp.309-329

This study aims to benchmark the operational efficiency of fifty-eight public hospitals across Mexico between 2015 and 2018 and identifies the most critical inputs affecting their efficiency. In doing so, the study analyzes the impact of policy changes in the Mexican healthcare system introduced in recent years.

To measure the operational efficiency of Mexican public hospitals, data envelopment analysis (DEA) window analysis variable returns to scale (VRS) methodology using longitudinal data collected from the National Institute for Transparency and Access to Information (IFAI). Hospital groups are developed and compared using a categorization approach according to their average and most recent efficiency.

Results show that most of the hospitals in the study fall in the moving ahead category. The hospitals in the losing momentum or falling behind categories are mostly large units. Hospitals with initially low efficiency scores have either increased their efficiency or at least maintained a steady improvement. Finally, the findings indicate that most hospitals classified as moving ahead focused on a single care area (cancer, orthopedic care, child care and trauma).

This study examined the technical efficiency of the Mexican healthcare system over a four-year period. Contrary to conventional belief, results indicate that most public Mexican hospitals are managed efficiently. However, recent changes in public and economic policies that came into effect in the current administration (2018) will likely have long-lasting effects on the hospitals' operational efficiency, which could impact the results of this study.

To the best of authors’ knowledge, this is the first study that examines the efficiency of the complex Mexican healthcare system using longitudinal data.

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Benchmarking the operational efficiency of Mexican hospitals – a longitudinal study10.1108/BIJ-11-2021-0671Benchmarking: An International Journal2023-02-28© 2023 Emerald Publishing LimitedVictor PimentelCarlo A. Mora-MongeBenchmarking: An International Journal3122023-02-2810.1108/BIJ-11-2021-0671https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2021-0671/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Examining behavioural intention of using smart health care technology among females: dynamics of social influence and perceived usefulnesshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0585/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe aim of this study is to comprehend the behavioural intention of females' perception toward smart healthcare technology. The study also examines the moderation effect of social influences between perceived smart healthcare technology and perceived usefulness among female users. To test the model, this study collected data from female respondents (n = 913) responses. The data were analyzed by structural equation modeling (SEM) using Smart-PLS 3.2. To complement the findings from structural equation modeling, the study also conducted a post-hoc test via experimental research design. The authors also applied a t-test and PROCESS macro analysis to re-confirm the relationship mentioned above. The findings revealed that perceived ease of use significantly mediates the relationship between females' perceived smart healthcare technology and intention to use. The findings also show that social influence moderates between smart healthcare technology and the perceived usefulness relationship. Social influence is one of the major issues while adopting smart healthcare technology because the respondents perceived that they are accustomed to the technologies related to smart health once their surroundings and social environment influence them. The current study is a pioneer in the context of a developing country and unique in that it makes two contributions: it extends previous research on smart health technology adoption in the healthcare business by considering females, and it gives a broad knowledge of the female healthcare consumers from emerging nations which can be useful for developing technology-driven healthcare services strategies.Examining behavioural intention of using smart health care technology among females: dynamics of social influence and perceived usefulness
Mohammad Osman Gani, Muhammad Sabbir Rahman, Surajit Bag, Md. Papul Mia
Benchmarking: An International Journal, Vol. 31, No. 2, pp.330-352

The aim of this study is to comprehend the behavioural intention of females' perception toward smart healthcare technology. The study also examines the moderation effect of social influences between perceived smart healthcare technology and perceived usefulness among female users.

To test the model, this study collected data from female respondents (n = 913) responses. The data were analyzed by structural equation modeling (SEM) using Smart-PLS 3.2. To complement the findings from structural equation modeling, the study also conducted a post-hoc test via experimental research design. The authors also applied a t-test and PROCESS macro analysis to re-confirm the relationship mentioned above.

The findings revealed that perceived ease of use significantly mediates the relationship between females' perceived smart healthcare technology and intention to use. The findings also show that social influence moderates between smart healthcare technology and the perceived usefulness relationship.

Social influence is one of the major issues while adopting smart healthcare technology because the respondents perceived that they are accustomed to the technologies related to smart health once their surroundings and social environment influence them.

The current study is a pioneer in the context of a developing country and unique in that it makes two contributions: it extends previous research on smart health technology adoption in the healthcare business by considering females, and it gives a broad knowledge of the female healthcare consumers from emerging nations which can be useful for developing technology-driven healthcare services strategies.

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Examining behavioural intention of using smart health care technology among females: dynamics of social influence and perceived usefulness10.1108/BIJ-09-2022-0585Benchmarking: An International Journal2023-02-28© 2023 Emerald Publishing LimitedMohammad Osman GaniMuhammad Sabbir RahmanSurajit BagMd. Papul MiaBenchmarking: An International Journal3122023-02-2810.1108/BIJ-09-2022-0585https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0585/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Strategic frameworks for sustainability and corporate governance in healthcare facilities; approaches to energy-efficient hospital managementhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0219/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe issue of energy efficiency is becoming increasingly prevalent globally due to factors such as the expansion of the population, economic growth and excessive consumption that is not sustainable in the long run. Additionally, healthcare facilities and hospitals are facing challenges as their operational costs continue to rise. The research aim is to develop strategic frameworks for managing green hospitals, towards energy efficiency and corporate governance in hospitals and healthcare facilities. This research employs a qualitative case study approach, with a sample of ten hospitals examined through interviews with senior management, executives and healthcare facilities managers. Relevant data was also collected from literature and analysed through critical appraisal and content analysis. The research methodology is based on the use of grounded theory research methodologies to build theories from case studies. The research developed three integrated conceptual strategic frameworks for managing hospitals and healthcare facilities towards energy efficiency, green hospital initiatives and corporate governance. The research also outlined the concepts of green hospitals and energy efficiency management systems and best practices based on the conclusions drawn from the investigated case studies. The study is limited to the initiatives and experiences of the healthcare facilities studied in the Middle East and North Africa (MENA) region. The research findings, conclusions, recommendations and proposed frameworks and concepts contribute significantly to the existing body of knowledge. This research also provides recommendations for hospital managers and policymakers on how to effectively implement and manage energy efficiency initiatives in healthcare facilities.Strategic frameworks for sustainability and corporate governance in healthcare facilities; approaches to energy-efficient hospital management
Helen Dion, Martin Evans
Benchmarking: An International Journal, Vol. 31, No. 2, pp.353-390

The issue of energy efficiency is becoming increasingly prevalent globally due to factors such as the expansion of the population, economic growth and excessive consumption that is not sustainable in the long run. Additionally, healthcare facilities and hospitals are facing challenges as their operational costs continue to rise. The research aim is to develop strategic frameworks for managing green hospitals, towards energy efficiency and corporate governance in hospitals and healthcare facilities.

This research employs a qualitative case study approach, with a sample of ten hospitals examined through interviews with senior management, executives and healthcare facilities managers. Relevant data was also collected from literature and analysed through critical appraisal and content analysis. The research methodology is based on the use of grounded theory research methodologies to build theories from case studies.

The research developed three integrated conceptual strategic frameworks for managing hospitals and healthcare facilities towards energy efficiency, green hospital initiatives and corporate governance. The research also outlined the concepts of green hospitals and energy efficiency management systems and best practices based on the conclusions drawn from the investigated case studies.

The study is limited to the initiatives and experiences of the healthcare facilities studied in the Middle East and North Africa (MENA) region.

The research findings, conclusions, recommendations and proposed frameworks and concepts contribute significantly to the existing body of knowledge. This research also provides recommendations for hospital managers and policymakers on how to effectively implement and manage energy efficiency initiatives in healthcare facilities.

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Strategic frameworks for sustainability and corporate governance in healthcare facilities; approaches to energy-efficient hospital management10.1108/BIJ-04-2022-0219Benchmarking: An International Journal2023-02-28© 2023 Emerald Publishing LimitedHelen DionMartin EvansBenchmarking: An International Journal3122023-02-2810.1108/BIJ-04-2022-0219https://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0219/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Spillovers of underground gas storage facilities and their role in the sustainable energy markets: assessment and policy recommendationshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2022-0024/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to investigate the impact of the construction and operation of underground gas storage (UGS) facilities, under the prism of the recent rise in energy prices. The focus is on developing energy markets interconnected with gas producers through pipelines and has access to liquefied natural gas (LNG) facilities in parallel. Through a focal market in Europe, the authors estimate the economic value for both stakeholders and consumers by introducing a methodology, appropriately adjusted to the specificities of the domestic energy market. The Transmission System Operator, the Energy Market Regulator, the Energy Exchange and Eurostat are the main data sources for our calculations and conclusions. The authors investigate the perspectives of UGS facilities, identifying financial challenges considering specific energy market conditions which are barriers to new storage facilities. Nevertheless, the energy price rocketing coupled with the security of gas supply issues, which arose in autumn 2021 and were continuing in 2022 due to the Russia–Ukraine crisis, highlight that gas storage remains, at least for the midterm, at the core of European priorities. The paper emphasizes on developing markets toward green transition, proposing tangible policy recommendations regarding gas storage. A new methodological approach is proposed, appropriate to quantify the economic value of UGSs in such markets. Last, a mix of energy policy options is suggested which include regulatory reforms, support schemes and new energy infrastructures that could make the gas storage investments economically viable.Spillovers of underground gas storage facilities and their role in the sustainable energy markets: assessment and policy recommendations
Anastasios Chrysochoou, Dimitris Zissis, Konstantinos Chalvatzis, Kostas Andriosopoulos
Benchmarking: An International Journal, Vol. 31, No. 2, pp.391-409

The purpose of this study is to investigate the impact of the construction and operation of underground gas storage (UGS) facilities, under the prism of the recent rise in energy prices. The focus is on developing energy markets interconnected with gas producers through pipelines and has access to liquefied natural gas (LNG) facilities in parallel.

Through a focal market in Europe, the authors estimate the economic value for both stakeholders and consumers by introducing a methodology, appropriately adjusted to the specificities of the domestic energy market. The Transmission System Operator, the Energy Market Regulator, the Energy Exchange and Eurostat are the main data sources for our calculations and conclusions.

The authors investigate the perspectives of UGS facilities, identifying financial challenges considering specific energy market conditions which are barriers to new storage facilities. Nevertheless, the energy price rocketing coupled with the security of gas supply issues, which arose in autumn 2021 and were continuing in 2022 due to the Russia–Ukraine crisis, highlight that gas storage remains, at least for the midterm, at the core of European priorities.

The paper emphasizes on developing markets toward green transition, proposing tangible policy recommendations regarding gas storage. A new methodological approach is proposed, appropriate to quantify the economic value of UGSs in such markets. Last, a mix of energy policy options is suggested which include regulatory reforms, support schemes and new energy infrastructures that could make the gas storage investments economically viable.

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Spillovers of underground gas storage facilities and their role in the sustainable energy markets: assessment and policy recommendations10.1108/BIJ-01-2022-0024Benchmarking: An International Journal2023-03-07© 2023 Emerald Publishing LimitedAnastasios ChrysochoouDimitris ZissisKonstantinos ChalvatzisKostas AndriosopoulosBenchmarking: An International Journal3122023-03-0710.1108/BIJ-01-2022-0024https://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2022-0024/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Modern-day marketing concepts based on face recognition and neuro-marketing: a review and future research directionshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0588/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestData-driven marketing is replacing conventional marketing strategies. The modern marketing strategy is based on insights derived from customer behavior information gathered from their facial expressions and neuro-signals. This study explores the potential for face recognition and neuro-marketing in modern-day marketing. The study conducts an in-depth examination of the extant literature on neuro-marketing and facial recognition marketing. The articles for review are downloaded from the Scopus database, and PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) is then used to screen and choose the relevant papers. The systematic literature review method is applied to conduct the study. An extensive review of the literature reveals that the domains of neuro-marketing and face recognition marketing remain understudied. The authors’ review of selected papers delivers five neuro-marketing and facial recognition marketing themes that are essential to modern marketing concepts. Neuro-marketing and facial recognition marketing are artificial intelligence (AI)-enabled marketing techniques that assist in gaining cognitive insights into human behavior. The findings would be of use to managers in designing marketing strategies to enhance their marketing approach and boost conversion rates. The uniqueness of this study lies in that it provides an updated review on neuro-marketing and face recognition marketing.Modern-day marketing concepts based on face recognition and neuro-marketing: a review and future research directions
Gautam Srivastava, Surajit Bag
Benchmarking: An International Journal, Vol. 31, No. 2, pp.410-438

Data-driven marketing is replacing conventional marketing strategies. The modern marketing strategy is based on insights derived from customer behavior information gathered from their facial expressions and neuro-signals. This study explores the potential for face recognition and neuro-marketing in modern-day marketing.

The study conducts an in-depth examination of the extant literature on neuro-marketing and facial recognition marketing. The articles for review are downloaded from the Scopus database, and PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) is then used to screen and choose the relevant papers. The systematic literature review method is applied to conduct the study.

An extensive review of the literature reveals that the domains of neuro-marketing and face recognition marketing remain understudied. The authors’ review of selected papers delivers five neuro-marketing and facial recognition marketing themes that are essential to modern marketing concepts.

Neuro-marketing and facial recognition marketing are artificial intelligence (AI)-enabled marketing techniques that assist in gaining cognitive insights into human behavior. The findings would be of use to managers in designing marketing strategies to enhance their marketing approach and boost conversion rates.

The uniqueness of this study lies in that it provides an updated review on neuro-marketing and face recognition marketing.

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Modern-day marketing concepts based on face recognition and neuro-marketing: a review and future research directions10.1108/BIJ-09-2022-0588Benchmarking: An International Journal2023-02-28© 2023 Emerald Publishing LimitedGautam SrivastavaSurajit BagBenchmarking: An International Journal3122023-02-2810.1108/BIJ-09-2022-0588https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0588/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
An investigation on dynamic connectedness of commodity market with financial market during the Russia–Ukraine invasionhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0727/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study unravels an attempt to investigate the dynamic connectedness of agri-commodity (wheat) of Russia with 10 financial markets of wheat importing counties during the Russia–Ukraine invasion. This study took the daily prices of Wheat FOB Black Sea Index (Russia) along with stock indices of 10 major wheat-importing nations of Russia and Ukraine. The time frame for this study ranges from February 24, 2022 to July 31, 2022. This time frame was selected since it fully examines all of the effects of the crisis. The conditional correlations and volatility spillovers of these indices are predicted using the DCC-GARCH model, Diebold and Yilmaz (2012) and Baruník and Křehlík (2018) models. It is found that there is dynamic linkage of agri-commodity of with stock markets of Iraq, Pakistan and Tanzania in short run while stock markets of Egypt, Turkey, Bangladesh, Pakistan, Brazil and Iraq are spilled by agri-commodity in long run. In addition, it documents that there is large spillover in short run than medium and long run comparatively. This signifies that investors have more diversification opportunity in short run then long run contemplating to invest in these markets. To the best of the authors’ understanding this is the first study to undertake the dynamic linkage of agri-commodity (wheat) of Russia with financial market of select importing counties during the Russia–Ukraine invasion.An investigation on dynamic connectedness of commodity market with financial market during the Russia–Ukraine invasion
Gaytri Malhotra, Miklesh Prasad Yadav, Priyanka Tandon, Neena Sinha
Benchmarking: An International Journal, Vol. 31, No. 2, pp.439-465

This study unravels an attempt to investigate the dynamic connectedness of agri-commodity (wheat) of Russia with 10 financial markets of wheat importing counties during the Russia–Ukraine invasion.

This study took the daily prices of Wheat FOB Black Sea Index (Russia) along with stock indices of 10 major wheat-importing nations of Russia and Ukraine. The time frame for this study ranges from February 24, 2022 to July 31, 2022. This time frame was selected since it fully examines all of the effects of the crisis. The conditional correlations and volatility spillovers of these indices are predicted using the DCC-GARCH model, Diebold and Yilmaz (2012) and Baruník and Křehlík (2018) models.

It is found that there is dynamic linkage of agri-commodity of with stock markets of Iraq, Pakistan and Tanzania in short run while stock markets of Egypt, Turkey, Bangladesh, Pakistan, Brazil and Iraq are spilled by agri-commodity in long run. In addition, it documents that there is large spillover in short run than medium and long run comparatively. This signifies that investors have more diversification opportunity in short run then long run contemplating to invest in these markets.

To the best of the authors’ understanding this is the first study to undertake the dynamic linkage of agri-commodity (wheat) of Russia with financial market of select importing counties during the Russia–Ukraine invasion.

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An investigation on dynamic connectedness of commodity market with financial market during the Russia–Ukraine invasion10.1108/BIJ-11-2022-0727Benchmarking: An International Journal2023-03-06© 2023 Emerald Publishing LimitedGaytri MalhotraMiklesh Prasad YadavPriyanka TandonNeena SinhaBenchmarking: An International Journal3122023-03-0610.1108/BIJ-11-2022-0727https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0727/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The COVID-19 pandemic and supply chain: international cooperation patterns and influence mechanismhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0257/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe aim of this study is to undertake a systematic analysis of the supply chain literature to uncover the changes and patterns of international cooperation in the context of the COVID-19 pandemic. In this study, the information on supply chain-related publications in the Web of Science (WOS) database is analyzed using statistical techniques and visual approaches. The focus is on the five countries with the highest number of supply chain publications, accounting for approximately 70% of global publications. This in-depth analysis aims to provide a clearer understanding of the cooperation patterns and their impact on the supply chain during the COVID-19 pandemic. The results of the study reveal that the growth rate of international cooperation in supply chain research during the COVID-19 pandemic is higher compared to the 5-year and 10-year periods before the pandemic. This suggests that the pandemic has not hindered international cooperation in the field, but instead has increased collaboration. In terms of international cooperation patterns, the findings indicate that China and the USA have a strong partnership, with China being the largest partner for the USA and vice versa. The UK's largest partner is China, India's largest partner is the UK and Italy's largest partner is also the UK. This implies that trade, rather than the pandemic, is a determining factor in supply chain research. This study examines the patterns of international cooperation in supply chain research during the COVID-19 pandemic, providing insights into the changes and mechanisms of international cooperation in this field. Moreover, the results of this study may offer practical benefits for supply chain operators and managers. By providing a deeper understanding of the international cooperation patterns in the field, this research could contribute to the recovery and growth of the global supply chain. This study's analysis of the impact of crisis events, such as the COVID-19 pandemic, on international cooperation in supply chain research contributes to the theoretical development of the field. Additionally, by examining how academia responds to emergencies, it provides valuable insights for operations and supply chain managers in their pursuit of more effective supply chain management. This study provides a preliminary examination of the international cooperation patterns of supply chain research in the context of the COVID-19 pandemic, representing a novel and early contribution to the existing literature, helping to expand upon current understanding in the field and provide a more comprehensive perspective. Furthermore, this study offers a practical analysis strategy for future supply chain research, fostering progress and growth in the field.The COVID-19 pandemic and supply chain: international cooperation patterns and influence mechanism
Qiang Wang, Min Zhang, Rongrong Li
Benchmarking: An International Journal, Vol. 31, No. 2, pp.466-486

The aim of this study is to undertake a systematic analysis of the supply chain literature to uncover the changes and patterns of international cooperation in the context of the COVID-19 pandemic.

In this study, the information on supply chain-related publications in the Web of Science (WOS) database is analyzed using statistical techniques and visual approaches. The focus is on the five countries with the highest number of supply chain publications, accounting for approximately 70% of global publications. This in-depth analysis aims to provide a clearer understanding of the cooperation patterns and their impact on the supply chain during the COVID-19 pandemic.

The results of the study reveal that the growth rate of international cooperation in supply chain research during the COVID-19 pandemic is higher compared to the 5-year and 10-year periods before the pandemic. This suggests that the pandemic has not hindered international cooperation in the field, but instead has increased collaboration. In terms of international cooperation patterns, the findings indicate that China and the USA have a strong partnership, with China being the largest partner for the USA and vice versa. The UK's largest partner is China, India's largest partner is the UK and Italy's largest partner is also the UK. This implies that trade, rather than the pandemic, is a determining factor in supply chain research.

This study examines the patterns of international cooperation in supply chain research during the COVID-19 pandemic, providing insights into the changes and mechanisms of international cooperation in this field. Moreover, the results of this study may offer practical benefits for supply chain operators and managers. By providing a deeper understanding of the international cooperation patterns in the field, this research could contribute to the recovery and growth of the global supply chain.

This study's analysis of the impact of crisis events, such as the COVID-19 pandemic, on international cooperation in supply chain research contributes to the theoretical development of the field. Additionally, by examining how academia responds to emergencies, it provides valuable insights for operations and supply chain managers in their pursuit of more effective supply chain management.

This study provides a preliminary examination of the international cooperation patterns of supply chain research in the context of the COVID-19 pandemic, representing a novel and early contribution to the existing literature, helping to expand upon current understanding in the field and provide a more comprehensive perspective. Furthermore, this study offers a practical analysis strategy for future supply chain research, fostering progress and growth in the field.

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The COVID-19 pandemic and supply chain: international cooperation patterns and influence mechanism10.1108/BIJ-04-2022-0257Benchmarking: An International Journal2023-03-14© 2023 Emerald Publishing LimitedQiang WangMin ZhangRongrong LiBenchmarking: An International Journal3122023-03-1410.1108/BIJ-04-2022-0257https://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0257/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Can lean principles assist to reduce BIM implementation costs? A contemporary application of lean principles to the Sri Lankan construction industryhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2022-0098/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestBuilding information modelling (BIM) claims to be spearheading the modern technological revolution in the global construction industry. While scholars have emphasised the cruciality of BIM, associated costs have been identified as one of the major barriers to successful BIM implementation, as is the case in Sri Lanka. Besides, lean principles (LPs) are known for increasing efficiency, quality and eliminating waste, thereby reducing overall costs. Hence, this research aims at addressing the BIM implementation barrier associated with costs by applying suitable LP, enhancing overall value by minimising value-insignificant activities. The study adopted a qualitative research approach. 10 experts with expertise in both BIM and LP were targeted for the primary data collection through semi-structured interviews. The collected data were analysed using manual content analysis. Research findings discovered the cost centres that can be applied to the LPs and the effective LPs that can be applied with the cost centres of BIM implementation. The theoretical implication of the study is to provide insights into a potential application of LP for BIM cost centres, whereas practical consequences include the identification of LP's potential to minimise BIM cost centres, ergo, achieving a successful BIM implementation. This study will be the first of its kind in the Sri Lankan construction industry, intending to apply LP with BIM implementation cost centres to achieve a successful implementation. This research also has paved the way forward for further research on the application of both the BIM and LP concepts for similar construction industries in developing countries across the world and in addressing other BIM implementation barriers.Can lean principles assist to reduce BIM implementation costs? A contemporary application of lean principles to the Sri Lankan construction industry
Lichini Nikesha Weerasinghe, Akila Pramodh Rathnasinghe, Himal Suranga Jayasena, Niraj Thurairajah, Menaha Thayaparan
Benchmarking: An International Journal, Vol. 31, No. 2, pp.487-507

Building information modelling (BIM) claims to be spearheading the modern technological revolution in the global construction industry. While scholars have emphasised the cruciality of BIM, associated costs have been identified as one of the major barriers to successful BIM implementation, as is the case in Sri Lanka. Besides, lean principles (LPs) are known for increasing efficiency, quality and eliminating waste, thereby reducing overall costs. Hence, this research aims at addressing the BIM implementation barrier associated with costs by applying suitable LP, enhancing overall value by minimising value-insignificant activities.

The study adopted a qualitative research approach. 10 experts with expertise in both BIM and LP were targeted for the primary data collection through semi-structured interviews. The collected data were analysed using manual content analysis.

Research findings discovered the cost centres that can be applied to the LPs and the effective LPs that can be applied with the cost centres of BIM implementation. The theoretical implication of the study is to provide insights into a potential application of LP for BIM cost centres, whereas practical consequences include the identification of LP's potential to minimise BIM cost centres, ergo, achieving a successful BIM implementation.

This study will be the first of its kind in the Sri Lankan construction industry, intending to apply LP with BIM implementation cost centres to achieve a successful implementation. This research also has paved the way forward for further research on the application of both the BIM and LP concepts for similar construction industries in developing countries across the world and in addressing other BIM implementation barriers.

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Can lean principles assist to reduce BIM implementation costs? A contemporary application of lean principles to the Sri Lankan construction industry10.1108/BIJ-02-2022-0098Benchmarking: An International Journal2023-03-14© 2023 Emerald Publishing LimitedLichini Nikesha WeerasingheAkila Pramodh RathnasingheHimal Suranga JayasenaNiraj ThurairajahMenaha ThayaparanBenchmarking: An International Journal3122023-03-1410.1108/BIJ-02-2022-0098https://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2022-0098/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Knowledge transfer and innovation in multinationals: a review of the literature using SCM-TBFO frameworkhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2022-0485/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestBusiness research has highlighted the importance of knowledge transfer and innovation in multinational firms for better performance outcomes. However, the existing body of literature is characterized by differentiated theories, antecedents and outcomes. This study aims to address this gap by adopting a systematic approach to analyze knowledge transfer and innovation literature from the perspective of multinational organizations. This study follows “preferred reporting items for systematic reviews and meta-analyses” (PRISMA) guidelines for conducting a systematic literature review. The study adopts a systematic approach for analyzing the literature using School of thought (S), Contexts (C), Methodologies (M), Triggers (T), Barriers (B), Facilitators (F) and Outcomes (O) framework (SCM-TBFO framework) devised for holistic literature review. The study analyzes 75 articles from reputed journals from 2000 to 2022. In general, knowledge transfer and innovation in multinationals is a relatively new area and is evolving rapidly. There are many opportunities to study the various perspectives that are included in the SCM-TBFO framework. The key schools of thought included the evolutionary theory of innovation, institutional theory and internationalization theory. The studies had differing settings or contexts, including China, Europe, the USA and Taiwan. Further, key methodologies that were used included regression, case studies, structural equation modeling (SEM) and theoretical studies. Knowledge transfer and innovation triggers included competitive advantage, competitive pressure, constant requirements for better products and services, foreign direct investment (FDI) and globalization. Knowledge transfer and innovation facilitators were categorized into strategy-related facilitators, organization culture and orientation-related facilitators, and resource-related facilitators. Knowledge transfer and innovation barriers included autonomy, international knowledge dispersion, risk of knowledge leakage, search breadth, ambiguity and institutional voids. Key outcomes of knowledge transfer and innovation in multinationals included financial performance, innovation performance, knowledge flow, transfer effectiveness, patents and new product development. By synthesizing the literature, the study aims to provide an overview of the current state of research on knowledge transfer and innovation in multinationals. The study develops a holistic model for fostering knowledge transfer and innovation in multinationals. The proposed novel framework can also be applied to perform a holistic assessment of the current literature in various research domains. Further, the study suggests future theory development and research agendas. The study also provides implications for practitioners using the framework to achieve more desirable outcomes.Knowledge transfer and innovation in multinationals: a review of the literature using SCM-TBFO framework
Shiwangi Singh, Sanjay Dhir
Benchmarking: An International Journal, Vol. 31, No. 2, pp.508-534

Business research has highlighted the importance of knowledge transfer and innovation in multinational firms for better performance outcomes. However, the existing body of literature is characterized by differentiated theories, antecedents and outcomes. This study aims to address this gap by adopting a systematic approach to analyze knowledge transfer and innovation literature from the perspective of multinational organizations.

This study follows “preferred reporting items for systematic reviews and meta-analyses” (PRISMA) guidelines for conducting a systematic literature review. The study adopts a systematic approach for analyzing the literature using School of thought (S), Contexts (C), Methodologies (M), Triggers (T), Barriers (B), Facilitators (F) and Outcomes (O) framework (SCM-TBFO framework) devised for holistic literature review. The study analyzes 75 articles from reputed journals from 2000 to 2022.

In general, knowledge transfer and innovation in multinationals is a relatively new area and is evolving rapidly. There are many opportunities to study the various perspectives that are included in the SCM-TBFO framework. The key schools of thought included the evolutionary theory of innovation, institutional theory and internationalization theory. The studies had differing settings or contexts, including China, Europe, the USA and Taiwan. Further, key methodologies that were used included regression, case studies, structural equation modeling (SEM) and theoretical studies. Knowledge transfer and innovation triggers included competitive advantage, competitive pressure, constant requirements for better products and services, foreign direct investment (FDI) and globalization. Knowledge transfer and innovation facilitators were categorized into strategy-related facilitators, organization culture and orientation-related facilitators, and resource-related facilitators. Knowledge transfer and innovation barriers included autonomy, international knowledge dispersion, risk of knowledge leakage, search breadth, ambiguity and institutional voids. Key outcomes of knowledge transfer and innovation in multinationals included financial performance, innovation performance, knowledge flow, transfer effectiveness, patents and new product development.

By synthesizing the literature, the study aims to provide an overview of the current state of research on knowledge transfer and innovation in multinationals. The study develops a holistic model for fostering knowledge transfer and innovation in multinationals. The proposed novel framework can also be applied to perform a holistic assessment of the current literature in various research domains. Further, the study suggests future theory development and research agendas. The study also provides implications for practitioners using the framework to achieve more desirable outcomes.

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Knowledge transfer and innovation in multinationals: a review of the literature using SCM-TBFO framework10.1108/BIJ-07-2022-0485Benchmarking: An International Journal2023-03-07© 2023 Emerald Publishing LimitedShiwangi SinghSanjay DhirBenchmarking: An International Journal3122023-03-0710.1108/BIJ-07-2022-0485https://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2022-0485/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Buyer–supplier collaboration's commitment. An antecedent for procurement performance of large manufacturing entities in Tanzaniahttps://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2022-0174/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study was steered to establish how buyer–supplier collaboration's commitment attributes serve as an antecedent for procurement performance in large manufacturing entities in Tanzania. A parallel, concurrent, mixed method was used in the study. Quantitatively, 52 firms were surveyed from Temeke Municipality, Tanzania, using questionnaire that specified 1 procurement manager and 1 store manager from those firms, totaling a sample size of 104 respondents. Qualitatively, expressive opinions to supplement the numeric data were gathered from supply chain managers using the saturation principle. Explanatory design analyzed the existing cause–effect relationship, and the null hypotheses were tested using binary logistic regression at p values < 0.05 and ExpB > 1. Fidelity and enthusiasm to suggest improvements to suppliers and the duration of the collaboration antecede the procurement performance of the manufacturing firms in Tanzania, while devotion to invest resources and initiatives on joint problem solving have no significant impact. The causality between buyer–supplier collaboration and procurement performance has been revealed. Since there might be third party logistics in collaborations, future research should center on their moderating effect. A framework has been developed for liberating procurement performance in the context of large manufacturing firms in Tanzania. Based on Transaction Cost Economics and Resource Dependency Theories, the study revealed the root cause of procurement performance in the context of Tanzanian manufacturing firms, while also considering commitment to buyer–supplier collaboration as a prerequisit for the commendable target.Buyer–supplier collaboration's commitment. An antecedent for procurement performance of large manufacturing entities in Tanzania
Honest F. Kimario, Leonada R. Mwagike
Benchmarking: An International Journal, Vol. 31, No. 2, pp.535-557

This study was steered to establish how buyer–supplier collaboration's commitment attributes serve as an antecedent for procurement performance in large manufacturing entities in Tanzania.

A parallel, concurrent, mixed method was used in the study. Quantitatively, 52 firms were surveyed from Temeke Municipality, Tanzania, using questionnaire that specified 1 procurement manager and 1 store manager from those firms, totaling a sample size of 104 respondents. Qualitatively, expressive opinions to supplement the numeric data were gathered from supply chain managers using the saturation principle. Explanatory design analyzed the existing cause–effect relationship, and the null hypotheses were tested using binary logistic regression at p values < 0.05 and ExpB > 1.

Fidelity and enthusiasm to suggest improvements to suppliers and the duration of the collaboration antecede the procurement performance of the manufacturing firms in Tanzania, while devotion to invest resources and initiatives on joint problem solving have no significant impact.

The causality between buyer–supplier collaboration and procurement performance has been revealed. Since there might be third party logistics in collaborations, future research should center on their moderating effect.

A framework has been developed for liberating procurement performance in the context of large manufacturing firms in Tanzania.

Based on Transaction Cost Economics and Resource Dependency Theories, the study revealed the root cause of procurement performance in the context of Tanzanian manufacturing firms, while also considering commitment to buyer–supplier collaboration as a prerequisit for the commendable target.

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Buyer–supplier collaboration's commitment. An antecedent for procurement performance of large manufacturing entities in Tanzania10.1108/BIJ-03-2022-0174Benchmarking: An International Journal2023-05-23© 2023 Emerald Publishing LimitedHonest F. KimarioLeonada R. MwagikeBenchmarking: An International Journal3122023-05-2310.1108/BIJ-03-2022-0174https://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2022-0174/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
A systematic literature review of modern slavery through benchmarking global supply chainhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0554/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe globalisation of supply chains has contributed to modern slavery by degrading labour standards and work practices. The inherent difficulties involved in monitoring extremely fragmented production processes also render workers in and from developing countries vulnerable to labour exploitation. This research adopts a benchmark methodology that will help examine the inherent modern slavery challenges. This study examines how the benchmark model, including governance, risk assessment, purchasing practice, recruitment and remedy of victims, addresses supply chain modern slavery challenges. The proposed hypotheses are tested based on the reoccurring issues of modern slavery in global supply chains. Estimations suggest that modern slavery is a growing and increasingly prominent international problem, indicating that it is the second largest and fastest growing criminal enterprise worldwide except for narcotics trafficking. These social issues in global supply chains have drawn attention to the importance of verifying, monitoring and mapping supply chains, especially in lengthy and complex supply chains. However, the advent of digital technologies and benchmarking methodologies has become one of the existing key performance indicators (KPIs) for measuring the effectiveness of modern slavery initiatives in supply chains. This review provides an understanding of the current situation of global supply chains concerning the growing social issue of modern slavery. However, this includes various individual specialities relating to global supply chains, modern slavery, socially sustainable supply chain management (SCM), logistic social responsibility, corporate social responsibility and digitalisation. Furthermore, the review provided important implications for researchers examining the activities on benchmarking the effectiveness of the existing initiatives to prevent modern slavery in the supply chains.A systematic literature review of modern slavery through benchmarking global supply chain
Barnabas Jossy Ishaya, Dimitrios Paraskevadakis, Alan Bury, David Bryde
Benchmarking: An International Journal, Vol. 31, No. 2, pp.558-589

The globalisation of supply chains has contributed to modern slavery by degrading labour standards and work practices. The inherent difficulties involved in monitoring extremely fragmented production processes also render workers in and from developing countries vulnerable to labour exploitation. This research adopts a benchmark methodology that will help examine the inherent modern slavery challenges.

This study examines how the benchmark model, including governance, risk assessment, purchasing practice, recruitment and remedy of victims, addresses supply chain modern slavery challenges. The proposed hypotheses are tested based on the reoccurring issues of modern slavery in global supply chains.

Estimations suggest that modern slavery is a growing and increasingly prominent international problem, indicating that it is the second largest and fastest growing criminal enterprise worldwide except for narcotics trafficking. These social issues in global supply chains have drawn attention to the importance of verifying, monitoring and mapping supply chains, especially in lengthy and complex supply chains. However, the advent of digital technologies and benchmarking methodologies has become one of the existing key performance indicators (KPIs) for measuring the effectiveness of modern slavery initiatives in supply chains.

This review provides an understanding of the current situation of global supply chains concerning the growing social issue of modern slavery. However, this includes various individual specialities relating to global supply chains, modern slavery, socially sustainable supply chain management (SCM), logistic social responsibility, corporate social responsibility and digitalisation. Furthermore, the review provided important implications for researchers examining the activities on benchmarking the effectiveness of the existing initiatives to prevent modern slavery in the supply chains.

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A systematic literature review of modern slavery through benchmarking global supply chain10.1108/BIJ-09-2022-0554Benchmarking: An International Journal2023-03-27© 2023 Emerald Publishing LimitedBarnabas Jossy IshayaDimitrios ParaskevadakisAlan BuryDavid BrydeBenchmarking: An International Journal3122023-03-2710.1108/BIJ-09-2022-0554https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0554/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Mediation of learning orientation on market orientation and business performance: evidence from Brazilian Small and Medium Enterprises (SMEs)https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0404/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe aim of this study is to investigate the mediating effect of learning orientation on the market orientation and business performance of industrial Small and Medium Enterprises (SMEs) in the metal-mechanic and wine sectors in southern Brazil, an emerging economy country. Survey data were collected from 309 Brazilian managers of SMEs in the metal-mechanic and wine sectors. The study analyzed overall model fit and causal relationships by confirmatory factor analysis and structural equation modeling. The survey results show that there is a positive and significant relationship between the variables market orientation, learning orientation and business performance in the investigated sectors. Learning orientation mediates the relationship between market orientation and business performance. This article provides insight to guide industrial managers of Brazilian SMEs in the metal-mechanic and wine sectors in a prosperous region with a thriving economy. The mediating effect of learning orientation can help managers in their commitment to learning, market vision and open-mindedness in teams that work with multiple orientations. Few studies focus on analyzing the mediating effect of learning orientation in industrial SMEs in the metal-mechanic and wine sectors. This article differs from others due to the relationships between the constructs, LO mediation over MO and BP, relevance of the investigated sectors for the region and multiple guidelines for managers of the investigated SMEs. Previous studies are scarce on the indirect effect of LO on MO and BP in developing countries.Mediation of learning orientation on market orientation and business performance: evidence from Brazilian Small and Medium Enterprises (SMEs)
Rodrigo Marques de Almeida Guerra, Maria Emilia Camargo
Benchmarking: An International Journal, Vol. 31, No. 2, pp.590-610

The aim of this study is to investigate the mediating effect of learning orientation on the market orientation and business performance of industrial Small and Medium Enterprises (SMEs) in the metal-mechanic and wine sectors in southern Brazil, an emerging economy country.

Survey data were collected from 309 Brazilian managers of SMEs in the metal-mechanic and wine sectors. The study analyzed overall model fit and causal relationships by confirmatory factor analysis and structural equation modeling.

The survey results show that there is a positive and significant relationship between the variables market orientation, learning orientation and business performance in the investigated sectors. Learning orientation mediates the relationship between market orientation and business performance.

This article provides insight to guide industrial managers of Brazilian SMEs in the metal-mechanic and wine sectors in a prosperous region with a thriving economy. The mediating effect of learning orientation can help managers in their commitment to learning, market vision and open-mindedness in teams that work with multiple orientations.

Few studies focus on analyzing the mediating effect of learning orientation in industrial SMEs in the metal-mechanic and wine sectors. This article differs from others due to the relationships between the constructs, LO mediation over MO and BP, relevance of the investigated sectors for the region and multiple guidelines for managers of the investigated SMEs. Previous studies are scarce on the indirect effect of LO on MO and BP in developing countries.

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Mediation of learning orientation on market orientation and business performance: evidence from Brazilian Small and Medium Enterprises (SMEs)10.1108/BIJ-06-2022-0404Benchmarking: An International Journal2023-03-16© 2023 Emerald Publishing LimitedRodrigo Marques de Almeida GuerraMaria Emilia CamargoBenchmarking: An International Journal3122023-03-1610.1108/BIJ-06-2022-0404https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0404/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Evaluation of passengers' expectations and satisfaction in the airline industry: an empirical performance analysis of online reviewshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2021-0563/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestVariations in customer expectations pose a challenge to service quality improvement in the airline industry. Understanding airline customers' expectations and satisfaction help service providers improve their offerings. The extant literature examines airline passengers' expectations in isolation, neglecting the overall impact of online reviews on service quality improvement. This paper systematically evaluates the airline industry's passengers' expectations and satisfaction using expectation confirmation theory (ECT) and the SERVQUAL framework. The paper analyzes online reviews to examine the relationship between airline service quality attributes and passengers' satisfaction. The SERVQUAL framework was employed to examine the effects of customer culture, the reason for traveling, and seat type on customer's expectations and satisfaction across a large sample of airline customers. A total of 17,726 observations were gathered from the Skytrax review website. The lowest satisfaction ratings were from passengers from the USA, Canada and India. Factors that affect perceived service performance include customer service, delays and baggage management. Empathy and reliability have the biggest impact on the perceived satisfaction of passengers. This research increases understanding of the consumer expectations through analysis of passengers' online reviews. Results are limited to a small sample of airline industries. This study provides airlines with valuable information to improve customer service by analyzing online reviews. This study provides the opportunity for airline customers to gain better services when airline companies utilize the findings. This paper offers insights into passengers' expectations and their perceived value for money in relation to seat types. Previous studies have not investigated value for money as a construct for passengers' expectations and satisfaction relative to service quality dimensions. This paper addresses this need.Evaluation of passengers' expectations and satisfaction in the airline industry: an empirical performance analysis of online reviews
Somtochukwu Emmanuel Dike, Zachary Davis, Alan Abrahams, Ali Anjomshoae, Peter Ractham
Benchmarking: An International Journal, Vol. 31, No. 2, pp.611-639

Variations in customer expectations pose a challenge to service quality improvement in the airline industry. Understanding airline customers' expectations and satisfaction help service providers improve their offerings. The extant literature examines airline passengers' expectations in isolation, neglecting the overall impact of online reviews on service quality improvement. This paper systematically evaluates the airline industry's passengers' expectations and satisfaction using expectation confirmation theory (ECT) and the SERVQUAL framework. The paper analyzes online reviews to examine the relationship between airline service quality attributes and passengers' satisfaction.

The SERVQUAL framework was employed to examine the effects of customer culture, the reason for traveling, and seat type on customer's expectations and satisfaction across a large sample of airline customers.

A total of 17,726 observations were gathered from the Skytrax review website. The lowest satisfaction ratings were from passengers from the USA, Canada and India. Factors that affect perceived service performance include customer service, delays and baggage management. Empathy and reliability have the biggest impact on the perceived satisfaction of passengers.

This research increases understanding of the consumer expectations through analysis of passengers' online reviews. Results are limited to a small sample of airline industries.

This study provides airlines with valuable information to improve customer service by analyzing online reviews.

This study provides the opportunity for airline customers to gain better services when airline companies utilize the findings.

This paper offers insights into passengers' expectations and their perceived value for money in relation to seat types. Previous studies have not investigated value for money as a construct for passengers' expectations and satisfaction relative to service quality dimensions. This paper addresses this need.

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Evaluation of passengers' expectations and satisfaction in the airline industry: an empirical performance analysis of online reviews10.1108/BIJ-09-2021-0563Benchmarking: An International Journal2023-03-21© 2023 Emerald Publishing LimitedSomtochukwu Emmanuel DikeZachary DavisAlan AbrahamsAli AnjomshoaePeter RacthamBenchmarking: An International Journal3122023-03-2110.1108/BIJ-09-2021-0563https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2021-0563/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Human resources analytics: where do we go from here?https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0401/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestHuman resource analytics (HRA) has developed as a new business trend and challenge, stressing the strategic relevance of human resource management (HRM) to senior management executives. HRA is a process that uses statistical techniques, to link HR practices to organizational performance. The purpose of this study is to carry out recent development in HRA, bibliometric analysis and content analysis to present a comprehensive account of HRA to fill the gap in the evolution and status of its research. The study is based on the recent advances in HRA in terms of it evolution and advancement by analyzing and drawing conclusions 480 articles retrieved from the Web of Science (WoS) database from 2003 to March 2022. The methodology is divided into four steps: data collection, analysis, visualization and interpretation. The study performed a rigorous bibliometric assessment of HRA using the bibliometric R-package and VOS viewer. The findings based on the literature survey, and bibliometric analysis, reveal the path-breaking articles, the prominent authors, most contributing institutions and countries that have contributed to the HRA scholarship. The results show that the number of publications has significantly increased from 2015 onwards, reaching a maximum of 101 journals in 2021. The USA, China, India, Canada and the United Kingdom were the most productive countries in terms of the total number of publications. Human Resource Management Journal, Human Resource Management, International Journal of Manpower, and Journal of Organizational Effectiveness-People and Performance are the top four academic outlets in the field of HRA. Additionally, the study identifies four clusters of HRA research and the knowledge gaps in HRA scholarship. The present study is based on the articles retrieved from the WoS. The study underpins HRA research to understand the trends and presents a structured account. However, the study is not free from limitations. It is recommended that future research could be undertaken by combining WoS and Scopus databases to have a more detailed and comprehensive view. This study indicates that the field is still in its infancy stage. Hence, there is a need for more arduous research on the topic to help develop a better understanding of this field. The findings of knowledge clusters will drive future researchers to augment the field. The evolution of the four clusters and their subsequent development will fill the gaps in the literature. This study enriches the HRA literature and the findings of this study may assist academicians, researchers and managers in furthering their research in the identified research clustersHuman resources analytics: where do we go from here?
Prakash Chandra Bahuguna, Rajeev Srivastava, Saurabh Tiwari
Benchmarking: An International Journal, Vol. 31, No. 2, pp.640-668

Human resource analytics (HRA) has developed as a new business trend and challenge, stressing the strategic relevance of human resource management (HRM) to senior management executives. HRA is a process that uses statistical techniques, to link HR practices to organizational performance. The purpose of this study is to carry out recent development in HRA, bibliometric analysis and content analysis to present a comprehensive account of HRA to fill the gap in the evolution and status of its research.

The study is based on the recent advances in HRA in terms of it evolution and advancement by analyzing and drawing conclusions 480 articles retrieved from the Web of Science (WoS) database from 2003 to March 2022. The methodology is divided into four steps: data collection, analysis, visualization and interpretation. The study performed a rigorous bibliometric assessment of HRA using the bibliometric R-package and VOS viewer.

The findings based on the literature survey, and bibliometric analysis, reveal the path-breaking articles, the prominent authors, most contributing institutions and countries that have contributed to the HRA scholarship. The results show that the number of publications has significantly increased from 2015 onwards, reaching a maximum of 101 journals in 2021. The USA, China, India, Canada and the United Kingdom were the most productive countries in terms of the total number of publications. Human Resource Management Journal, Human Resource Management, International Journal of Manpower, and Journal of Organizational Effectiveness-People and Performance are the top four academic outlets in the field of HRA. Additionally, the study identifies four clusters of HRA research and the knowledge gaps in HRA scholarship.

The present study is based on the articles retrieved from the WoS. The study underpins HRA research to understand the trends and presents a structured account. However, the study is not free from limitations. It is recommended that future research could be undertaken by combining WoS and Scopus databases to have a more detailed and comprehensive view. This study indicates that the field is still in its infancy stage. Hence, there is a need for more arduous research on the topic to help develop a better understanding of this field.

The findings of knowledge clusters will drive future researchers to augment the field. The evolution of the four clusters and their subsequent development will fill the gaps in the literature. This study enriches the HRA literature and the findings of this study may assist academicians, researchers and managers in furthering their research in the identified research clusters

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Human resources analytics: where do we go from here?10.1108/BIJ-06-2022-0401Benchmarking: An International Journal2023-03-20© 2023 Emerald Publishing LimitedPrakash Chandra BahugunaRajeev SrivastavaSaurabh TiwariBenchmarking: An International Journal3122023-03-2010.1108/BIJ-06-2022-0401https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0401/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Unearthing the relationship between supply chain social capital and firm performance: the role of supply chain responsivenesshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2022-0002/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper examines the nexus between supply chain social capital (relational social capital and structural social capital), supply chain responsiveness (operations system responsiveness and supplier network responsiveness) and firm performance. Additionally, the study examines the mediating role of supply chain responsiveness on the relationship between supply chain social capital and firm performance. The authors test their hypotheses on a sample of 120 firms operating in Ghana. The measurement model and hypothesized paths were assessed using partial least squares structural equation modelling. The findings revealed that structural social capital had a significant direct effect on firm performance, but relational social capital did not. It was also revealed that both relational and structural social capital have significant effects on operations system responsiveness and supplier network responsiveness. Additionally, operations system responsiveness fully mediated the effect of relational social capital on firm performance and partially mediated the effect of structural social capital on firm performance. Supplier network responsiveness, on the other hand, partially mediated the effect of both relational and structural social capital on firm performance. This study contributes to the limited literature on supply chain social capital by unearthing the mechanisms through which supply chain social capital enhances firm performance. Specifically, the study demonstrates the intervening role of operations system responsiveness and supplier network responsiveness in the supply chain social capital–firm performance link.Unearthing the relationship between supply chain social capital and firm performance: the role of supply chain responsiveness
Ishmael Nanaba Acquah, Caleb Amankwaa Kumi, David Asamoah, Benjamin Agyei-Owusu, Mavis Agbodza, Yaw Agyabeng-Mensah
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper examines the nexus between supply chain social capital (relational social capital and structural social capital), supply chain responsiveness (operations system responsiveness and supplier network responsiveness) and firm performance. Additionally, the study examines the mediating role of supply chain responsiveness on the relationship between supply chain social capital and firm performance.

The authors test their hypotheses on a sample of 120 firms operating in Ghana. The measurement model and hypothesized paths were assessed using partial least squares structural equation modelling.

The findings revealed that structural social capital had a significant direct effect on firm performance, but relational social capital did not. It was also revealed that both relational and structural social capital have significant effects on operations system responsiveness and supplier network responsiveness. Additionally, operations system responsiveness fully mediated the effect of relational social capital on firm performance and partially mediated the effect of structural social capital on firm performance. Supplier network responsiveness, on the other hand, partially mediated the effect of both relational and structural social capital on firm performance.

This study contributes to the limited literature on supply chain social capital by unearthing the mechanisms through which supply chain social capital enhances firm performance. Specifically, the study demonstrates the intervening role of operations system responsiveness and supplier network responsiveness in the supply chain social capital–firm performance link.

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Unearthing the relationship between supply chain social capital and firm performance: the role of supply chain responsiveness10.1108/BIJ-01-2022-0002Benchmarking: An International Journal2023-05-05© 2023 Emerald Publishing LimitedIshmael Nanaba AcquahCaleb Amankwaa KumiDavid AsamoahBenjamin Agyei-OwusuMavis AgbodzaYaw Agyabeng-MensahBenchmarking: An International Journalahead-of-printahead-of-print2023-05-0510.1108/BIJ-01-2022-0002https://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2022-0002/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Attribute-based choice model and willingness to pay for industrial serviceshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2023-0012/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestPricing is widely acknowledged as a market entry challenge for servitising companies. The purpose of this research is to ascertain the attributes that contribute to willingness to pay (WTP) for industrial services and suggest incorporating those attributes to a pricing model. Three attributes (Quality of Service, Nearness of Service Provider and Brand Equity of Service Provider) were analyzed at three respective levels to ascertain their importance on WTP. Conventional conjoint analysis (CCA), using an orthogonal design, was the method used. The 346 respondents were decision-makers and top management professionals from various industries. Brand Equity emerged as the most significant attribute contributing to WTP, having more than 45% importance – followed by the Quality and Nearness. The scope of the study is limited to the industries and its Allies. However, the relative importance of the attributes may vary depending on the type of service. The importance of attributes and their WTP preference helps future researchers create a pricing model involving these attributes. This helps service providers price their services rationally, thus succeeding in servitization. Product life is extended because the manufacturers themselves are servicing it and also help recycle the product with their expertise. Servitization is also helpful for the Indian economy, as it is turning into a manufacturing economy. This research investigates three attributes that contribute to WTP, in accordance with their level of contribution. It also provides a direction to establish an adequate pricing model for industrial services.Attribute-based choice model and willingness to pay for industrial services
V.T. Rakesh, Preetha Menon, Ramakrishnan Raman
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Pricing is widely acknowledged as a market entry challenge for servitising companies. The purpose of this research is to ascertain the attributes that contribute to willingness to pay (WTP) for industrial services and suggest incorporating those attributes to a pricing model.

Three attributes (Quality of Service, Nearness of Service Provider and Brand Equity of Service Provider) were analyzed at three respective levels to ascertain their importance on WTP. Conventional conjoint analysis (CCA), using an orthogonal design, was the method used. The 346 respondents were decision-makers and top management professionals from various industries.

Brand Equity emerged as the most significant attribute contributing to WTP, having more than 45% importance – followed by the Quality and Nearness.

The scope of the study is limited to the industries and its Allies. However, the relative importance of the attributes may vary depending on the type of service.

The importance of attributes and their WTP preference helps future researchers create a pricing model involving these attributes. This helps service providers price their services rationally, thus succeeding in servitization.

Product life is extended because the manufacturers themselves are servicing it and also help recycle the product with their expertise. Servitization is also helpful for the Indian economy, as it is turning into a manufacturing economy.

This research investigates three attributes that contribute to WTP, in accordance with their level of contribution. It also provides a direction to establish an adequate pricing model for industrial services.

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Attribute-based choice model and willingness to pay for industrial services10.1108/BIJ-01-2023-0012Benchmarking: An International Journal2023-03-29© 2023 Emerald Publishing LimitedV.T. RakeshPreetha MenonRamakrishnan RamanBenchmarking: An International Journalahead-of-printahead-of-print2023-03-2910.1108/BIJ-01-2023-0012https://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2023-0012/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Evaluating the barriers to e-waste closed-loop supply chain adoptionhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2023-0032/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestRapid innovation and developments in personal electronic technology have encouraged users to change users' devices more frequently than ever, which has resulted in creating a massive increase in the amount of electronic waste. The study focuses on identifying the barriers to closed-loop supply chain (CLSC) in the electronic industry. A framework for analyzing the relationships among CLSC adoption barriers is designed. The authors adopted the decision-making trial and evaluation laboratory (DEMATEL) technique to determine the critical barriers of electronic CLSC from the opinion of experts in the field. The outcome from the analysis suggests that cost barriers, financial barrier, process barriers and supplier-side barriers are the main causal factors that prevent the adoption and implementation of e-waste CLSC. The causal relationship indicates that financial barrier is the most influential factor, while phycological barrier is the most flexible barrier to the adoption of e-waste CLSC. This study is restricted to CLSC adoption barriers in the electronic industry by evaluating 36 sub-barriers grouped into 8 main dimensions related to different members of the supply chain. Closed-loop adoption barriers have been proposed to understand the crucial barriers to implementation of CLSC in the electronic industry. The cause-and-effect relationship indicates the critical factors to be improved to increase adoption of e-waste CLSC, helping managers and regulatory bodies to mitigate the problem areas. This study contributes to the literature on CLSC by adopting a multi-criteria decision-making (MCDM) technique which captures the critical barriers of e-waste CLSC adoption in Indian scenario.Evaluating the barriers to e-waste closed-loop supply chain adoption
Imnatila Pongen, Pritee Ray, Rohit Gupta
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Rapid innovation and developments in personal electronic technology have encouraged users to change users' devices more frequently than ever, which has resulted in creating a massive increase in the amount of electronic waste. The study focuses on identifying the barriers to closed-loop supply chain (CLSC) in the electronic industry.

A framework for analyzing the relationships among CLSC adoption barriers is designed. The authors adopted the decision-making trial and evaluation laboratory (DEMATEL) technique to determine the critical barriers of electronic CLSC from the opinion of experts in the field.

The outcome from the analysis suggests that cost barriers, financial barrier, process barriers and supplier-side barriers are the main causal factors that prevent the adoption and implementation of e-waste CLSC. The causal relationship indicates that financial barrier is the most influential factor, while phycological barrier is the most flexible barrier to the adoption of e-waste CLSC.

This study is restricted to CLSC adoption barriers in the electronic industry by evaluating 36 sub-barriers grouped into 8 main dimensions related to different members of the supply chain.

Closed-loop adoption barriers have been proposed to understand the crucial barriers to implementation of CLSC in the electronic industry. The cause-and-effect relationship indicates the critical factors to be improved to increase adoption of e-waste CLSC, helping managers and regulatory bodies to mitigate the problem areas.

This study contributes to the literature on CLSC by adopting a multi-criteria decision-making (MCDM) technique which captures the critical barriers of e-waste CLSC adoption in Indian scenario.

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Evaluating the barriers to e-waste closed-loop supply chain adoption10.1108/BIJ-01-2023-0032Benchmarking: An International Journal2023-08-15© 2023 Emerald Publishing LimitedImnatila PongenPritee RayRohit GuptaBenchmarking: An International Journalahead-of-printahead-of-print2023-08-1510.1108/BIJ-01-2023-0032https://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2023-0032/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Are humanitarian supply chains sustainable? A systematic review and future research themeshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2023-0036/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestTo address the challenges encountered in disaster responses, optimize resource utilization, minimize environmental and social impact, and ensure transparency and accountability, it is essential to review humanitarian supply chains and incorporate sustainability considerations. Humanitarian organizations can enhance their ability to deliver timely and effective assistance to those in need by continuously improving supply chain practices. Consequently, this work explores the convergence of two fast-growing domains: sustainability and humanitarian supply chain management (HSCM). The authors conducted a systematic literature review of peer-reviewed articles to identify the prominent research trends and themes from the two domains' interactions. The extant literature is represented under the theory, context, characteristics, and research method (TCCM) framework. The authors have utilized a stakeholder theory perspective to identify coordination and collaboration among the various stakeholders. This study's review findings reveal five future research directions formulating this study's central themes: the role of environmental sustainability, coordination, and collaboration in building effective HSCs; the role of humanitarian aid for the responsive HSC; the influence of big data predictive analytics on the HSC performance; development and empirical validation of sustainable HSC performance framework; the role of HSC stakeholders in building effective and efficient HSCs. There is no existing academic literature review available on sustainable HSCM. This review fills this void by fostering discussion about sustainable humanitarian supply chains where the authors notably propose the TCCM framework in the context of sustainable HSCM, followed by a stakeholder network.Are humanitarian supply chains sustainable? A systematic review and future research themes
Mohammed Nawazish, M.K. Nandakumar, Arqum Mateen
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

To address the challenges encountered in disaster responses, optimize resource utilization, minimize environmental and social impact, and ensure transparency and accountability, it is essential to review humanitarian supply chains and incorporate sustainability considerations. Humanitarian organizations can enhance their ability to deliver timely and effective assistance to those in need by continuously improving supply chain practices. Consequently, this work explores the convergence of two fast-growing domains: sustainability and humanitarian supply chain management (HSCM).

The authors conducted a systematic literature review of peer-reviewed articles to identify the prominent research trends and themes from the two domains' interactions. The extant literature is represented under the theory, context, characteristics, and research method (TCCM) framework. The authors have utilized a stakeholder theory perspective to identify coordination and collaboration among the various stakeholders.

This study's review findings reveal five future research directions formulating this study's central themes: the role of environmental sustainability, coordination, and collaboration in building effective HSCs; the role of humanitarian aid for the responsive HSC; the influence of big data predictive analytics on the HSC performance; development and empirical validation of sustainable HSC performance framework; the role of HSC stakeholders in building effective and efficient HSCs.

There is no existing academic literature review available on sustainable HSCM. This review fills this void by fostering discussion about sustainable humanitarian supply chains where the authors notably propose the TCCM framework in the context of sustainable HSCM, followed by a stakeholder network.

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Are humanitarian supply chains sustainable? A systematic review and future research themes10.1108/BIJ-01-2023-0036Benchmarking: An International Journal2023-07-31© 2023 Emerald Publishing LimitedMohammed NawazishM.K. NandakumarArqum MateenBenchmarking: An International Journalahead-of-printahead-of-print2023-07-3110.1108/BIJ-01-2023-0036https://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2023-0036/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Utilisation of drones in achieving various applications in smart warehouse managementhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2023-0039/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestOrganisations and industries are often looking for technologies that can accomplish multiple tasks, providing economic benefits and an edge over their competitors. In this context, drones have the potential to change many industries by making operations more efficient, safer and more economic. Therefore, this study investigates the use of drones as the next step in smart/digital warehouse management to determine their socio-economic benefits. The study identifies various enablers impacting drone applications to improve inventory management, intra-logistics, inspections and surveillance in smart warehouses through a literature review, a test of concordance and the fuzzy Delphi method. Further, the graph theory matrix approach (GTMA) method was applied to ranking the enablers of drone application in smart/digital warehouses. In the subsequent phase, researchers investigated the relation between the drone application's performance and the enablers of drone adoption using logistic regression analysis under the TOE framework. This study identifies inventory man agement, intra-logistics, inspections and surveillance are three major applications of drones in the smart warehousing. Further, nine enablers are identified for the adoption of drone in warehouse management. The findings suggest that operational effectiveness, compatibility of drone integration and quality/value offered are the most impactful enablers of drone adoption in warehouses. The logistic regression findings are useful for warehouse managers who are planning to adopt drones in a warehouse for efficient operations. This study identifies the enablers of drone adoption in the smart and digital warehouse through the literature review and fuzzy Delphi. Therefore, some enablers may be overlooked during the identification process. In addition to this, the analysis is based on the opinion of the expert which might be influenced by their field of expertise. By considering technology-organisation-environment (TOE) framework warehousing companies identify the opportunities and challenges associated with using drones in a smart warehouse and develop strategies to integrate drones into their operations effectively. This study proposes a TOE-based framework for the adoption of drones in warehouse management to improve the three prominent warehouse functions inventory management, intra-logistics, inspections and surveillance using the mixed-method.Utilisation of drones in achieving various applications in smart warehouse management
Sadia Samar Ali, Shahbaz Khan, Nosheen Fatma, Cenap Ozel, Aftab Hussain
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Organisations and industries are often looking for technologies that can accomplish multiple tasks, providing economic benefits and an edge over their competitors. In this context, drones have the potential to change many industries by making operations more efficient, safer and more economic. Therefore, this study investigates the use of drones as the next step in smart/digital warehouse management to determine their socio-economic benefits.

The study identifies various enablers impacting drone applications to improve inventory management, intra-logistics, inspections and surveillance in smart warehouses through a literature review, a test of concordance and the fuzzy Delphi method. Further, the graph theory matrix approach (GTMA) method was applied to ranking the enablers of drone application in smart/digital warehouses. In the subsequent phase, researchers investigated the relation between the drone application's performance and the enablers of drone adoption using logistic regression analysis under the TOE framework.

This study identifies inventory man agement, intra-logistics, inspections and surveillance are three major applications of drones in the smart warehousing. Further, nine enablers are identified for the adoption of drone in warehouse management. The findings suggest that operational effectiveness, compatibility of drone integration and quality/value offered are the most impactful enablers of drone adoption in warehouses. The logistic regression findings are useful for warehouse managers who are planning to adopt drones in a warehouse for efficient operations.

This study identifies the enablers of drone adoption in the smart and digital warehouse through the literature review and fuzzy Delphi. Therefore, some enablers may be overlooked during the identification process. In addition to this, the analysis is based on the opinion of the expert which might be influenced by their field of expertise.

By considering technology-organisation-environment (TOE) framework warehousing companies identify the opportunities and challenges associated with using drones in a smart warehouse and develop strategies to integrate drones into their operations effectively.

This study proposes a TOE-based framework for the adoption of drones in warehouse management to improve the three prominent warehouse functions inventory management, intra-logistics, inspections and surveillance using the mixed-method.

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Utilisation of drones in achieving various applications in smart warehouse management10.1108/BIJ-01-2023-0039Benchmarking: An International Journal2023-04-13© 2023 Emerald Publishing LimitedSadia Samar AliShahbaz KhanNosheen FatmaCenap OzelAftab HussainBenchmarking: An International Journalahead-of-printahead-of-print2023-04-1310.1108/BIJ-01-2023-0039https://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2023-0039/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Research developments in sustainable supply chain management considering optimization and industry 4.0 techniques: a systematic reviewhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2023-0055/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe literature that is presently available on sustainable supply chain management (SSCM) combining optimization and industry 4.0 techniques falls short in its depictions of the recent developments, budding pertinent areas and the importance of SSCM in the growth of industrial economies around the world. This article's main objective is to analyze current trends, highlight the latest initiatives and perform a meta-analysis of the literature that is currently accessible in the SSCM area with a special focus on optimization and industry 4.0 techniques. The paper also proposes a conceptual framework that will assist in illuminating how the ideas of optimization and industry 4.0 may contribute to realizing sustainability in supply chains. The proposed study systematically reviews 85 research publications published between 2010 and 2022 in referenced peer-reviewed journals in diverse fields, including engineering, business and management, services and healthcare. Numerous categories are considered throughout the examination of the literature, including year-wise publications, prominent journals, type of research design, concerned industry and research technique used. The study demonstrates a deeper comprehension of the literature in the field and its evolution throughout numerous industry sectors, which is helpful for both practitioners and academics. The results from the content analysis highlight various future research opportunities in the domain. This is one of the first research articles that have attempted to establish, analyze and highlight the current trends and initiatives in the SSCM domain from an optimization and industry 4.0 techniques viewpoint. The cluster-based future research propositions also enhance the novelty of the study.Research developments in sustainable supply chain management considering optimization and industry 4.0 techniques: a systematic review
Pankaj Kumar Detwal, Rajat Agrawal, Ashutosh Samadhiya, Anil Kumar, Jose Arturo Garza-Reyes
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The literature that is presently available on sustainable supply chain management (SSCM) combining optimization and industry 4.0 techniques falls short in its depictions of the recent developments, budding pertinent areas and the importance of SSCM in the growth of industrial economies around the world. This article's main objective is to analyze current trends, highlight the latest initiatives and perform a meta-analysis of the literature that is currently accessible in the SSCM area with a special focus on optimization and industry 4.0 techniques. The paper also proposes a conceptual framework that will assist in illuminating how the ideas of optimization and industry 4.0 may contribute to realizing sustainability in supply chains.

The proposed study systematically reviews 85 research publications published between 2010 and 2022 in referenced peer-reviewed journals in diverse fields, including engineering, business and management, services and healthcare. Numerous categories are considered throughout the examination of the literature, including year-wise publications, prominent journals, type of research design, concerned industry and research technique used.

The study demonstrates a deeper comprehension of the literature in the field and its evolution throughout numerous industry sectors, which is helpful for both practitioners and academics. The results from the content analysis highlight various future research opportunities in the domain.

This is one of the first research articles that have attempted to establish, analyze and highlight the current trends and initiatives in the SSCM domain from an optimization and industry 4.0 techniques viewpoint. The cluster-based future research propositions also enhance the novelty of the study.

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Research developments in sustainable supply chain management considering optimization and industry 4.0 techniques: a systematic review10.1108/BIJ-01-2023-0055Benchmarking: An International Journal2023-05-01© 2023 Emerald Publishing LimitedPankaj Kumar DetwalRajat AgrawalAshutosh SamadhiyaAnil KumarJose Arturo Garza-ReyesBenchmarking: An International Journalahead-of-printahead-of-print2023-05-0110.1108/BIJ-01-2023-0055https://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2023-0055/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
From resources to sustainability: a practice-based view of net zero economy implementation in small and medium business-to-business firmshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2023-0056/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study examines the effect of resources (e.g. tangible resources, human skills and intangible resources) that are utilized as a bundle of standard practices on sustainable net zero economy implementation and their further impact on financial, environmental and social performance among small- and medium-level enterprises in business markets. The moderating effect of big data analytical intelligence is also examined. The samples were selected from the paper and chemical manufacturing industries of South Africa. The data analysis was performed using variance-based structural equation modeling. The results show that tangible resources, human skills and intangible resources positively influence sustainable net zero economy adoption. However, intangible resources have a more substantial influence on sustainable net zero economy implementation. This shows that adopting a sustainable net zero economy depends more on a bundle of common practices, including sustainability culture, employee training and knowledge management, and managers must create the necessary action plans accordingly. In addition, sustainable net zero economy adoption positively influences financial performance, environmental performance and social performance. However, sustainable net zero economy adoption has a more substantial influence on social performance. Therefore, implementing a net zero economy will be more advantageous to society and to local communities. To achieve a sustainable net zero economy, managers should recognize the significance of resource management. While managing tangible resources and human skills is crucial, intangible resources, such as culture and organizational learning, require more attention. Additionally, the ability of small- and medium-sized enterprises to explore, store, share and apply knowledge is crucial to achieving net zero. Therefore, managers should make use of Industry 4.0-based digital technologies for effective knowledge management. Moreover, net zero economy adoption can significantly enhance societal performance. Hence, while making budgeting decisions, managers must consider the potential of the firm's resources to improve social performance. This study is the first to investigate the impact of human skills and tangible and intangible resources on the adoption of a sustainable net zero economy by companies, using empirical evidence. The research expands on the concept of the practice-based view (PBV) in the implementation of sustainable net zero economies by small- and medium-sized business-to-business enterprises.From resources to sustainability: a practice-based view of net zero economy implementation in small and medium business-to-business firms
Surajit Bag
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study examines the effect of resources (e.g. tangible resources, human skills and intangible resources) that are utilized as a bundle of standard practices on sustainable net zero economy implementation and their further impact on financial, environmental and social performance among small- and medium-level enterprises in business markets. The moderating effect of big data analytical intelligence is also examined.

The samples were selected from the paper and chemical manufacturing industries of South Africa. The data analysis was performed using variance-based structural equation modeling.

The results show that tangible resources, human skills and intangible resources positively influence sustainable net zero economy adoption. However, intangible resources have a more substantial influence on sustainable net zero economy implementation. This shows that adopting a sustainable net zero economy depends more on a bundle of common practices, including sustainability culture, employee training and knowledge management, and managers must create the necessary action plans accordingly. In addition, sustainable net zero economy adoption positively influences financial performance, environmental performance and social performance. However, sustainable net zero economy adoption has a more substantial influence on social performance. Therefore, implementing a net zero economy will be more advantageous to society and to local communities.

To achieve a sustainable net zero economy, managers should recognize the significance of resource management. While managing tangible resources and human skills is crucial, intangible resources, such as culture and organizational learning, require more attention. Additionally, the ability of small- and medium-sized enterprises to explore, store, share and apply knowledge is crucial to achieving net zero. Therefore, managers should make use of Industry 4.0-based digital technologies for effective knowledge management. Moreover, net zero economy adoption can significantly enhance societal performance. Hence, while making budgeting decisions, managers must consider the potential of the firm's resources to improve social performance.

This study is the first to investigate the impact of human skills and tangible and intangible resources on the adoption of a sustainable net zero economy by companies, using empirical evidence. The research expands on the concept of the practice-based view (PBV) in the implementation of sustainable net zero economies by small- and medium-sized business-to-business enterprises.

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From resources to sustainability: a practice-based view of net zero economy implementation in small and medium business-to-business firms10.1108/BIJ-01-2023-0056Benchmarking: An International Journal2023-05-02© 2023 Surajit BagSurajit BagBenchmarking: An International Journalahead-of-printahead-of-print2023-05-0210.1108/BIJ-01-2023-0056https://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2023-0056/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Surajit Baghttp://creativecommons.org/licences/by/4.0/legalcode
Industry 4.0-enabled sustainable manufacturing: current practices, barriers and strategieshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2023-0065/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper proposes strategies for adopting Industry 4.0 in achieving sustainable manufacturing, by overcoming barriers in the Sri Lankan manufacturing sector. A conceptual model of sustainable manufacturing and Industry 4.0 was proposed based on a comprehensive literature review and validated through experts' inputs. The model was illustrated using three case studies to assess the relationships between sustainable manufacturing and Industry 4.0 in the Sri Lankan manufacturing context. Furthermore, possible strategies were proposed to overcome current barriers identified from case studies. The case studies showcase that there is a considerable gap in Industry 4.0-enabled sustainable manufacturing in the Sri Lankan manufacturing sector due to several barriers. Thus, experts' knowledge-based strategies to overcome those barriers are proposed. The conceptual model provides a holistic view of maturity levels of sustainable manufacturing measures directly connected with Industry 4.0 technologies. The study was limited to investigating the application of Industry 4.0 for sustainable manufacturing in leading apparel manufacturing organisations in Sri Lanka. The conceptual model can be used as a framework to guide practitioners in implementing Industry 4.0-enabled sustainable manufacturing. The proposed strategies in addressing barriers to Industry 4.0 adoption towards sustainable manufacturing can be directly applied to achieving better sustainable manufacturing performance. This study is an informative guide to encourage the Sri Lankan manufacturing industry to adopt Industry 4.0 technologies in achieving sustainable manufacturing, using the knowledge of relationships between Industry 4.0 and three dimensions of sustainable manufacturing, possible barriers and strategies.Industry 4.0-enabled sustainable manufacturing: current practices, barriers and strategies
A. Madini Lakna De Alwis, Nayanthara De Silva, Premaratne Samaranayake
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper proposes strategies for adopting Industry 4.0 in achieving sustainable manufacturing, by overcoming barriers in the Sri Lankan manufacturing sector.

A conceptual model of sustainable manufacturing and Industry 4.0 was proposed based on a comprehensive literature review and validated through experts' inputs. The model was illustrated using three case studies to assess the relationships between sustainable manufacturing and Industry 4.0 in the Sri Lankan manufacturing context. Furthermore, possible strategies were proposed to overcome current barriers identified from case studies.

The case studies showcase that there is a considerable gap in Industry 4.0-enabled sustainable manufacturing in the Sri Lankan manufacturing sector due to several barriers. Thus, experts' knowledge-based strategies to overcome those barriers are proposed.

The conceptual model provides a holistic view of maturity levels of sustainable manufacturing measures directly connected with Industry 4.0 technologies. The study was limited to investigating the application of Industry 4.0 for sustainable manufacturing in leading apparel manufacturing organisations in Sri Lanka.

The conceptual model can be used as a framework to guide practitioners in implementing Industry 4.0-enabled sustainable manufacturing. The proposed strategies in addressing barriers to Industry 4.0 adoption towards sustainable manufacturing can be directly applied to achieving better sustainable manufacturing performance.

This study is an informative guide to encourage the Sri Lankan manufacturing industry to adopt Industry 4.0 technologies in achieving sustainable manufacturing, using the knowledge of relationships between Industry 4.0 and three dimensions of sustainable manufacturing, possible barriers and strategies.

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Industry 4.0-enabled sustainable manufacturing: current practices, barriers and strategies10.1108/BIJ-01-2023-0065Benchmarking: An International Journal2023-05-30© 2023 Emerald Publishing LimitedA. Madini Lakna De AlwisNayanthara De SilvaPremaratne SamaranayakeBenchmarking: An International Journalahead-of-printahead-of-print2023-05-3010.1108/BIJ-01-2023-0065https://www.emerald.com/insight/content/doi/10.1108/BIJ-01-2023-0065/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Organizational capabilities and SSCM: a bibliographic review and cluster analysishttps://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2022-0132/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of the study is to perform a scientific mapping and detect the evolution pattern of two emerging fields, organizational capabilities and sustainable supply chain management (SSCM), to detect and visualize the existing conceptual domains and identify less-explored areas. This study uses a methodological combination involving systematic literature review and bibliometric analysis. The methodology was implemented in the following order: definition and selection of the material using an electronic database, descriptive analysis of the material, category selection using bibliographic coupling analysis by VOSviewer (clusterization), material evaluation and content analysis. The research results clarify the intellectual structure within the academic field. The authors’ identified three main clusters: (1) sustainable capabilities and practices in supply chain management (SCM), (2) green SCM and performance and (3) information technology and innovation. The findings reveal that there is a rich field to be explored, especially regarding issues involving sustainable technological capabilities, sustainable initiatives and key resource development. This study facilitates researchers’ and practitioners’ understanding and their ability to map the different paths and evolution of SSCM and organizational capabilities. It can encourage managers and policymakers alike to conceive new approaches to engage in the adoption of SSCM. This work employs a singular approach to identify the intellectual knowledge and topics related to the implementation of SSCM by adopting the theoretical approach of sustainable organizational capacity. It contributes to the debate on distinguishing specific sustainable organizational capabilities from traditional capabilities.Organizational capabilities and SSCM: a bibliographic review and cluster analysis
Felipe Porphirio Orioli, José Manuel Cristóvão Veríssimo
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of the study is to perform a scientific mapping and detect the evolution pattern of two emerging fields, organizational capabilities and sustainable supply chain management (SSCM), to detect and visualize the existing conceptual domains and identify less-explored areas.

This study uses a methodological combination involving systematic literature review and bibliometric analysis. The methodology was implemented in the following order: definition and selection of the material using an electronic database, descriptive analysis of the material, category selection using bibliographic coupling analysis by VOSviewer (clusterization), material evaluation and content analysis.

The research results clarify the intellectual structure within the academic field. The authors’ identified three main clusters: (1) sustainable capabilities and practices in supply chain management (SCM), (2) green SCM and performance and (3) information technology and innovation. The findings reveal that there is a rich field to be explored, especially regarding issues involving sustainable technological capabilities, sustainable initiatives and key resource development.

This study facilitates researchers’ and practitioners’ understanding and their ability to map the different paths and evolution of SSCM and organizational capabilities. It can encourage managers and policymakers alike to conceive new approaches to engage in the adoption of SSCM.

This work employs a singular approach to identify the intellectual knowledge and topics related to the implementation of SSCM by adopting the theoretical approach of sustainable organizational capacity. It contributes to the debate on distinguishing specific sustainable organizational capabilities from traditional capabilities.

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Organizational capabilities and SSCM: a bibliographic review and cluster analysis10.1108/BIJ-02-2022-0132Benchmarking: An International Journal2023-05-16© 2023 Felipe Porphirio Orioli and José Manuel Cristóvão VeríssimoFelipe Porphirio OrioliJosé Manuel Cristóvão VeríssimoBenchmarking: An International Journalahead-of-printahead-of-print2023-05-1610.1108/BIJ-02-2022-0132https://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2022-0132/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Felipe Porphirio Orioli and José Manuel Cristóvão Veríssimohttp://creativecommons.org/licences/by/4.0/legalcode
Difficulties and challenges in the modernization of a production cell with the introduction of Industry 4.0 technologieshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0071/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe heterogeneous character of Industry 4.0 opens opportunities for studies to understand the difficulties and challenges found in the transformation process of manufacturers. This article aims to present a critical analysis of the modernization process of an Industry 3.0 automated cell into a fully autonomous cell of Industry 4.0. The objective is to elucidate the difficulties found in this transition process and the possible ways to overcome the challenges, focusing on the management perspective. For this, the needed steps for the technology transition were defined and the main I4.0 enabling technologies were applied, such as the application of machine learning algorithms to control quality parameters in milling. The main challenges found were related to the obsolescence of the equipment present in the cell, challenges in data integration and communication protocols, in addition to the training of people who work actively in the project team. The difficulties faced were discussed based on similar studies in the literature and possible solutions for each challenge. This understanding of possible barriers in the modernization process, and the step-by-step defined for this transition, can be important references for professionals working in manufacturing industries and researchers who aim to deepen their studies in this important and disruptive stage of world industrialization.Difficulties and challenges in the modernization of a production cell with the introduction of Industry 4.0 technologies
Pedro G.S. Contieri, Amauri Hassui, Luis A. Santa-Eulalia, Tiago F.A.C. Sigahi, Izabela Simon Rampasso, Gustavo Hermínio Salati Marcondes de Moraes, Rosley Anholon
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The heterogeneous character of Industry 4.0 opens opportunities for studies to understand the difficulties and challenges found in the transformation process of manufacturers. This article aims to present a critical analysis of the modernization process of an Industry 3.0 automated cell into a fully autonomous cell of Industry 4.0. The objective is to elucidate the difficulties found in this transition process and the possible ways to overcome the challenges, focusing on the management perspective.

For this, the needed steps for the technology transition were defined and the main I4.0 enabling technologies were applied, such as the application of machine learning algorithms to control quality parameters in milling.

The main challenges found were related to the obsolescence of the equipment present in the cell, challenges in data integration and communication protocols, in addition to the training of people who work actively in the project team. The difficulties faced were discussed based on similar studies in the literature and possible solutions for each challenge.

This understanding of possible barriers in the modernization process, and the step-by-step defined for this transition, can be important references for professionals working in manufacturing industries and researchers who aim to deepen their studies in this important and disruptive stage of world industrialization.

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Difficulties and challenges in the modernization of a production cell with the introduction of Industry 4.0 technologies10.1108/BIJ-02-2023-0071Benchmarking: An International Journal2023-08-24© 2023 Emerald Publishing LimitedPedro G.S. ContieriAmauri HassuiLuis A. Santa-EulaliaTiago F.A.C. SigahiIzabela Simon RampassoGustavo Hermínio Salati Marcondes de MoraesRosley AnholonBenchmarking: An International Journalahead-of-printahead-of-print2023-08-2410.1108/BIJ-02-2023-0071https://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0071/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Unmasking healthcare supply chain cost drivers in the United Stateshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0072/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to focus on the supply chain (SC) cost drivers of healthcare industries in the USA, as SC costs have increased 40% over the last decade. The second-most significant expense, the SC, accounts for 38% of total expenses in a typical hospital, while most other industries can operate within 10% of their operating cost. This makes healthcare centers supply-chain-sensitive organizations with limited facilities for high-quality healthcare services. As the cost drivers of healthcare SC are almost unknown to managers, their jobs become more complex. Guided by pragmatism and positivism paradigms, a cross-sectional study has been designed using quantitative and deductive approaches. Both primary and secondary data were used. Primary data were collected from health centers across the country, and secondary data were from healthcare-related databases. This study examined the attributes that explain the most significant variation in each contributing factor. With multiple regression analysis for predicting cost and Student's t-tests for the significance of contributing factors, the authors of this study examined different theories, including the market-based view and five-forces, network and transaction cost analysis. This study revealed that supply, materials and services represent the most significant expenses in primary care. Supply-chain cost breakdown results in four critical factors: facility, inventory, information and transportation. This study examined the data from primary and secondary care institutions. Tertiary and quaternary care systems were not included. Although tertiary and quaternary care systems represent a small portion of the healthcare system, future research should address the supply chain costs of highly specialized organizations. This study suggests methods that can help to improve supply chain operations in healthcare organizations worldwide. This study presents an empirically proven methodology for testing the statistical significance of the primary factors contributing to healthcare supply chain costs. The results of this study may lead to positive policy changes to improve healthcare organizations' efficiency and increase access to high-quality healthcare.Unmasking healthcare supply chain cost drivers in the United States
Jean C. Essila, Jaideep Motwani
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to focus on the supply chain (SC) cost drivers of healthcare industries in the USA, as SC costs have increased 40% over the last decade. The second-most significant expense, the SC, accounts for 38% of total expenses in a typical hospital, while most other industries can operate within 10% of their operating cost. This makes healthcare centers supply-chain-sensitive organizations with limited facilities for high-quality healthcare services. As the cost drivers of healthcare SC are almost unknown to managers, their jobs become more complex.

Guided by pragmatism and positivism paradigms, a cross-sectional study has been designed using quantitative and deductive approaches. Both primary and secondary data were used. Primary data were collected from health centers across the country, and secondary data were from healthcare-related databases. This study examined the attributes that explain the most significant variation in each contributing factor. With multiple regression analysis for predicting cost and Student's t-tests for the significance of contributing factors, the authors of this study examined different theories, including the market-based view and five-forces, network and transaction cost analysis.

This study revealed that supply, materials and services represent the most significant expenses in primary care. Supply-chain cost breakdown results in four critical factors: facility, inventory, information and transportation.

This study examined the data from primary and secondary care institutions. Tertiary and quaternary care systems were not included. Although tertiary and quaternary care systems represent a small portion of the healthcare system, future research should address the supply chain costs of highly specialized organizations.

This study suggests methods that can help to improve supply chain operations in healthcare organizations worldwide.

This study presents an empirically proven methodology for testing the statistical significance of the primary factors contributing to healthcare supply chain costs. The results of this study may lead to positive policy changes to improve healthcare organizations' efficiency and increase access to high-quality healthcare.

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Unmasking healthcare supply chain cost drivers in the United States10.1108/BIJ-02-2023-0072Benchmarking: An International Journal2023-06-08© 2023 Emerald Publishing LimitedJean C. EssilaJaideep MotwaniBenchmarking: An International Journalahead-of-printahead-of-print2023-06-0810.1108/BIJ-02-2023-0072https://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0072/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Modelling the interrelationships of critical success factors of humanitarian supply chain: an intuitionistic fuzzy DEMATEL approachhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0080/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestAmid increasing frequency of disaster across the globe, humanitarian supply chain (HSC) has gained significant attention in recent times. This work aims to contribute towards improving the decision-making capabilities of relief organisations by offering more comprehensive understanding of the critical success factors (CSFs) concerning HSC. Hence, the current work attempts to classify CSFs as cause-and-effect factors and explore their relative importance in the stated significance. Current work takes an explorative and deductive approach. It uses literature and experts' input to identify the CSFs for HSC and to develop a structural model for assessing these factors. Intuitionistic fuzzy DEMATEL (IF-D) is employed for modelling and analysing the cause-effect linkages among the CSFs. IF-D method is chosen as it is robust to vagueness of data and small samples. The findings indicate that “motivated and committed employees” is the most influencing causal factor followed by “IT infrastructure”, and among effect factors, “physical network” carries the most significance followed by “anticipation capabilities.” Relief organisations and stakeholders at various levels may put more emphasis on cause group factors with more influence on most critical effect factors to build more efficient and effective HSC to execute more impactful relief programs. Current work explores the cause–effect relationships among the CSFs concerning HSC by implementing IF-D, which can be considered as the original contribution.Modelling the interrelationships of critical success factors of humanitarian supply chain: an intuitionistic fuzzy DEMATEL approach
Sangita Choudhary, Tapan Kumar Panda, Abhishek Behl
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Amid increasing frequency of disaster across the globe, humanitarian supply chain (HSC) has gained significant attention in recent times. This work aims to contribute towards improving the decision-making capabilities of relief organisations by offering more comprehensive understanding of the critical success factors (CSFs) concerning HSC. Hence, the current work attempts to classify CSFs as cause-and-effect factors and explore their relative importance in the stated significance.

Current work takes an explorative and deductive approach. It uses literature and experts' input to identify the CSFs for HSC and to develop a structural model for assessing these factors. Intuitionistic fuzzy DEMATEL (IF-D) is employed for modelling and analysing the cause-effect linkages among the CSFs. IF-D method is chosen as it is robust to vagueness of data and small samples.

The findings indicate that “motivated and committed employees” is the most influencing causal factor followed by “IT infrastructure”, and among effect factors, “physical network” carries the most significance followed by “anticipation capabilities.”

Relief organisations and stakeholders at various levels may put more emphasis on cause group factors with more influence on most critical effect factors to build more efficient and effective HSC to execute more impactful relief programs.

Current work explores the cause–effect relationships among the CSFs concerning HSC by implementing IF-D, which can be considered as the original contribution.

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Modelling the interrelationships of critical success factors of humanitarian supply chain: an intuitionistic fuzzy DEMATEL approach10.1108/BIJ-02-2023-0080Benchmarking: An International Journal2023-09-25© 2023 Emerald Publishing LimitedSangita ChoudharyTapan Kumar PandaAbhishek BehlBenchmarking: An International Journalahead-of-printahead-of-print2023-09-2510.1108/BIJ-02-2023-0080https://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0080/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
CEO education and corporate social performance: moderation effects of CEO characteristics and firm's governance qualityhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0084/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe authors examine if CEO education level and quality impacts firm's corporate social performance (CSP). Additionally, the authors investigate whether other CEO characteristics such as age, busyness, compensation and firm's governance quality moderate the relationship between CEO education and CSP. The authors use panel regression framework amid set of controls for their analysis. The authors additionally use two-stage least squares regression (2SLS) for robustness tests. The authors show that CEOs with a post-graduate business degree (PGBUS) impact firm's CSP positively, whereas other educational degree directly do not influence CSP. However, CEO's age, busyness, compensation and firm's governance quality are found negatively moderating such relationship. The results survive set of robustness tests, and results are consistent the roles of upper echelons in Indian firms' strategic behaviors. The results seek for an integration of more ethics and social responsibility discussions in the different education levels including undergraduate degree in India to help engender a stronger sense of moral consciousness toward firms' stakeholders as the Indian economy continues to develop.CEO education and corporate social performance: moderation effects of CEO characteristics and firm's governance quality
Ranjan DasGupta, Rajesh Pathak
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The authors examine if CEO education level and quality impacts firm's corporate social performance (CSP). Additionally, the authors investigate whether other CEO characteristics such as age, busyness, compensation and firm's governance quality moderate the relationship between CEO education and CSP.

The authors use panel regression framework amid set of controls for their analysis. The authors additionally use two-stage least squares regression (2SLS) for robustness tests.

The authors show that CEOs with a post-graduate business degree (PGBUS) impact firm's CSP positively, whereas other educational degree directly do not influence CSP. However, CEO's age, busyness, compensation and firm's governance quality are found negatively moderating such relationship. The results survive set of robustness tests, and results are consistent the roles of upper echelons in Indian firms' strategic behaviors.

The results seek for an integration of more ethics and social responsibility discussions in the different education levels including undergraduate degree in India to help engender a stronger sense of moral consciousness toward firms' stakeholders as the Indian economy continues to develop.

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CEO education and corporate social performance: moderation effects of CEO characteristics and firm's governance quality10.1108/BIJ-02-2023-0084Benchmarking: An International Journal2023-09-27© 2023 Emerald Publishing LimitedRanjan DasGuptaRajesh PathakBenchmarking: An International Journalahead-of-printahead-of-print2023-09-2710.1108/BIJ-02-2023-0084https://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0084/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Evolution of organizational agility research: a retrospective viewhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0086/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn recent years, organizational agility (OA) has garnered significant attention from the academic community. Despite a substantial rise in the academic literature on OA, the nuanced understanding of OA among academicians, practitioners and policymakers is limited. To address this research gap, the current study attempts to synthesize the academic literature on organizational literature, understand the evolution of OA literature and state the potential research gaps that may open multiple research avenues. The current study critically evaluates academic literature published in peer-reviewed journals using the bibliometric approach to map the intellectual structure of identified 224 articles on published literature on OA between 2001 and 2022. The findings outline OA's evolutionary trend, most prolific authors, journals, affiliations and countries. Further, network analysis is deployed to unearth prominent OA themes. After that, four key themes of OA from each cluster have been identified and evaluated. The study is based on the literature drawn from the SCOPUS database. Although the SCOPUS database is one of the largest databases, the authors believe that the SCOPUS does not contain some publications that might have offered some different insights. Secondly, the bibliometric analysis does not offer the opportunity to provide critical insights into published literature, which is one of the main limitations of bibliometric-based studies. However, despite some of these limitations, the authors believe that the study is a useful guide for scholars, practitioners and policymakers who do not have much information related to OA literature. This article provides a pioneering review of the OA literature using bibliometrics and network analysis. The results and potential directions for further research may assist researchers in increasing the relevance of OA in the current uncertain and ambiguous environment.Evolution of organizational agility research: a retrospective view
Tanushree, Chandan Kumar Sahoo, Akriti Chaubey
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

In recent years, organizational agility (OA) has garnered significant attention from the academic community. Despite a substantial rise in the academic literature on OA, the nuanced understanding of OA among academicians, practitioners and policymakers is limited. To address this research gap, the current study attempts to synthesize the academic literature on organizational literature, understand the evolution of OA literature and state the potential research gaps that may open multiple research avenues.

The current study critically evaluates academic literature published in peer-reviewed journals using the bibliometric approach to map the intellectual structure of identified 224 articles on published literature on OA between 2001 and 2022.

The findings outline OA's evolutionary trend, most prolific authors, journals, affiliations and countries. Further, network analysis is deployed to unearth prominent OA themes. After that, four key themes of OA from each cluster have been identified and evaluated.

The study is based on the literature drawn from the SCOPUS database. Although the SCOPUS database is one of the largest databases, the authors believe that the SCOPUS does not contain some publications that might have offered some different insights. Secondly, the bibliometric analysis does not offer the opportunity to provide critical insights into published literature, which is one of the main limitations of bibliometric-based studies. However, despite some of these limitations, the authors believe that the study is a useful guide for scholars, practitioners and policymakers who do not have much information related to OA literature.

This article provides a pioneering review of the OA literature using bibliometrics and network analysis. The results and potential directions for further research may assist researchers in increasing the relevance of OA in the current uncertain and ambiguous environment.

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Evolution of organizational agility research: a retrospective view10.1108/BIJ-02-2023-0086Benchmarking: An International Journal2023-05-11© 2023 Emerald Publishing Limited TanushreeChandan Kumar SahooAkriti ChaubeyBenchmarking: An International Journalahead-of-printahead-of-print2023-05-1110.1108/BIJ-02-2023-0086https://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0086/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Set up a supply chain observatory through the comparison of multi-criteria parsimonious methodshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0089/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study presents the development of a supply chain (SC) observatory, which is a benchmarking solution to support companies within the same industry in understanding their positioning in terms of SC performance. A case study is used to demonstrate the set-up of the observatory. Twelve experts on automatic equipment for the wrapping and packaging industry were asked to select a set of performance criteria taken from the literature and evaluate their importance for the chosen industry using multi-criteria decision-making (MCDM) techniques. To handle the high number of criteria without requiring a high amount of time-consuming effort from decision-makers (DMs), five subjective, parsimonious methods for criteria weighting are applied and compared. A benchmarking methodology is presented and discussed, aimed at DMs in the considered industry. Ten companies were ranked with regard to SC performance. The ranking solution of the companies was on average robust since the general structure of the ranking was very similar for all five weighting methodologies, though simplified-analytic hierarchy process (AHP) was the method with the greatest ability to discriminate between the criteria of importance and was considered faster to carry out and more quickly understood by the decision-makers. Developing an SC observatory usually requires managing a large number of alternatives and criteria. The developed methodology uses parsimonious weighting methods, providing DMs with an easy-to-use and time-saving tool. A future research step will be to complete the methodology by defining the minimum variation required for one or more criteria to reach a specific position in the ranking through the implementation of a post-fact analysis.Set up a supply chain observatory through the comparison of multi-criteria parsimonious methods
Maria Angela Butturi, Francesco Lolli, Rita Gamberini
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study presents the development of a supply chain (SC) observatory, which is a benchmarking solution to support companies within the same industry in understanding their positioning in terms of SC performance.

A case study is used to demonstrate the set-up of the observatory. Twelve experts on automatic equipment for the wrapping and packaging industry were asked to select a set of performance criteria taken from the literature and evaluate their importance for the chosen industry using multi-criteria decision-making (MCDM) techniques. To handle the high number of criteria without requiring a high amount of time-consuming effort from decision-makers (DMs), five subjective, parsimonious methods for criteria weighting are applied and compared.

A benchmarking methodology is presented and discussed, aimed at DMs in the considered industry. Ten companies were ranked with regard to SC performance. The ranking solution of the companies was on average robust since the general structure of the ranking was very similar for all five weighting methodologies, though simplified-analytic hierarchy process (AHP) was the method with the greatest ability to discriminate between the criteria of importance and was considered faster to carry out and more quickly understood by the decision-makers.

Developing an SC observatory usually requires managing a large number of alternatives and criteria. The developed methodology uses parsimonious weighting methods, providing DMs with an easy-to-use and time-saving tool. A future research step will be to complete the methodology by defining the minimum variation required for one or more criteria to reach a specific position in the ranking through the implementation of a post-fact analysis.

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Set up a supply chain observatory through the comparison of multi-criteria parsimonious methods10.1108/BIJ-02-2023-0089Benchmarking: An International Journal2024-02-23© 2024 Maria Angela Butturi, Francesco Lolli and Rita GamberiniMaria Angela ButturiFrancesco LolliRita GamberiniBenchmarking: An International Journalahead-of-printahead-of-print2024-02-2310.1108/BIJ-02-2023-0089https://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0089/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Maria Angela Butturi, Francesco Lolli and Rita Gamberinihttp://creativecommons.org/licences/by/4.0/legalcode
Clear vision: a step towards unravelling student recruitment in English universities?https://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0094/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe recruitment of undergraduate students within English universities is of vital importance to both the academic success and the financial stability of the organisation. Despite the primacy of the task, there has been a dearth of research looking at related performance and how to ensure that the process is optimised. The purpose of this study was to investigate the degree of variation both within a university and between different universities. The reliance that individual programmes and/or universities place on the Clearing process is key; given its uncertainty, resource demands and timing shortly before students take up their places. The Nomogramma di Gandy diagrammatical approach utilises readily available data to analyse universities’ performance in recruiting students to different programmes, and the degree to which they each rely of the Clearing process. Inter-university performance was investigated on a whole-student intake basis for a sample of English universities, representative of type and region. The study found that there were disparate patterns for the many programmes within the pilot university and also disparate patterns between different types of universities across England. Accordingly, universities should internally benchmark their programmes to inform both strategic and tactical decision-making. Similarly, Universities and Colleges Admissions Service benchmarking inter-university patterns could inform the overall sector. The approach and findings provide lessons for analysing student recruitment which could be critical to universities’ academic and financial health, in an increasingly competitive environment.Clear vision: a step towards unravelling student recruitment in English universities?
Robert Gandy, Peter Wolstencroft, Katherine Geer, Leanne de Main
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The recruitment of undergraduate students within English universities is of vital importance to both the academic success and the financial stability of the organisation. Despite the primacy of the task, there has been a dearth of research looking at related performance and how to ensure that the process is optimised. The purpose of this study was to investigate the degree of variation both within a university and between different universities. The reliance that individual programmes and/or universities place on the Clearing process is key; given its uncertainty, resource demands and timing shortly before students take up their places.

The Nomogramma di Gandy diagrammatical approach utilises readily available data to analyse universities’ performance in recruiting students to different programmes, and the degree to which they each rely of the Clearing process. Inter-university performance was investigated on a whole-student intake basis for a sample of English universities, representative of type and region.

The study found that there were disparate patterns for the many programmes within the pilot university and also disparate patterns between different types of universities across England. Accordingly, universities should internally benchmark their programmes to inform both strategic and tactical decision-making. Similarly, Universities and Colleges Admissions Service benchmarking inter-university patterns could inform the overall sector.

The approach and findings provide lessons for analysing student recruitment which could be critical to universities’ academic and financial health, in an increasingly competitive environment.

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Clear vision: a step towards unravelling student recruitment in English universities?10.1108/BIJ-02-2023-0094Benchmarking: An International Journal2023-07-24© 2023 Emerald Publishing LimitedRobert GandyPeter WolstencroftKatherine GeerLeanne de MainBenchmarking: An International Journalahead-of-printahead-of-print2023-07-2410.1108/BIJ-02-2023-0094https://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0094/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Unveiling the path to sustainability: two decades of knowledge management in sustainable supply chain – a scientometric analysis and visualization journeyhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0104/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe literature on knowledge management in sustainable supply chain (KMSSC) has witnessed significant growth in the past two decades. However, a scientometric review that consolidates the primary trends and clusters within this topic has been notably absent. This paper aims to scrutinize recent advancements and identify the intellectual underpinnings of KMSSC research conducted between 2002 and 2022. The present review employs a scientometric analysis approach via visualization maps of prolific contributions, co-citation, co-occurrence and thematic networks to examine a total of 114 articles and conference papers on KMSSC. Emerging research frontiers and hotspots are revealed and a state-of-the-art framework of KMSSC research structure is developed. The review provides significant implications that guide KMSSC research and better inform sustainability decisions in the supply chain context. To the best of the authors' knowledge, this is the first review to thoroughly synthesize the intersected domain of KMSSC using scientometric analysis.Unveiling the path to sustainability: two decades of knowledge management in sustainable supply chain – a scientometric analysis and visualization journey
Mohamed Aboelmaged, Saadat M. Alhashmi, Gharib Hashem, Mohamed Battour, Ifzal Ahmad, Imran Ali
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The literature on knowledge management in sustainable supply chain (KMSSC) has witnessed significant growth in the past two decades. However, a scientometric review that consolidates the primary trends and clusters within this topic has been notably absent. This paper aims to scrutinize recent advancements and identify the intellectual underpinnings of KMSSC research conducted between 2002 and 2022.

The present review employs a scientometric analysis approach via visualization maps of prolific contributions, co-citation, co-occurrence and thematic networks to examine a total of 114 articles and conference papers on KMSSC.

Emerging research frontiers and hotspots are revealed and a state-of-the-art framework of KMSSC research structure is developed.

The review provides significant implications that guide KMSSC research and better inform sustainability decisions in the supply chain context.

To the best of the authors' knowledge, this is the first review to thoroughly synthesize the intersected domain of KMSSC using scientometric analysis.

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Unveiling the path to sustainability: two decades of knowledge management in sustainable supply chain – a scientometric analysis and visualization journey10.1108/BIJ-02-2023-0104Benchmarking: An International Journal2023-09-29© 2023 Emerald Publishing LimitedMohamed AboelmagedSaadat M. AlhashmiGharib HashemMohamed BattourIfzal AhmadImran AliBenchmarking: An International Journalahead-of-printahead-of-print2023-09-2910.1108/BIJ-02-2023-0104https://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0104/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Exploring the role of workforce agility on digital transformation: a systematic literature reviewhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0108/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestSuccessful digital transformation requires a change in organisational structures, processes, capabilities and competencies. Digital transformation research is more influenced by the technology adaptation model and hence focuses on people's attitudes, behaviour and abilities. Recently, employee agility has attracted attention in the context of technology adoption and Industry 4.0. The current research explores the relationship between employee agility and digital technology adoption in the context of digital transformation by adopting the systematic literature review method. Following the attitude–ability-behaviour–outcome framework, the research explored the specific agile ability, attitude and behaviour characteristics useful for digital transformation. Following the preferred reporting items for systematic reviews and meta-analyses (PRISMA) framework consisting of (1) initiation, (2) screening, (3) evaluation and (4) confirming inclusion (Ambika et al., 2023), the study identified 19 papers from SCOPUS indexed journals. The study result found that agile attitude characteristics such as collaborative mindset, computer self-efficacy, ambiguity aversiveness, etc. are influencing the digital transformation process. Agile abilities like basic computer knowledge, previous technical experience, cognitive abilities, innovation capability, digital competence training and supporting proper knowledge management practices also influence digital transformation. Finally, agile behaviour such as relationship building, knowledge-sharing behaviour, promoting values of learning, risk-taking and experimenting, rewarding innovativeness and customer-centric innovation and displaying adaptability, resilience and commitment to change, etc. are found to drive digital transformation. Research on workforce agility and digital transformation is scarce. The current study contributes to benchmarking research by exploring specific agile attitudes, abilities and behaviour characteristics relevant to digital transformation, especially in the era of Industry 4.0.Exploring the role of workforce agility on digital transformation: a systematic literature review
Ashutosh Muduli, Anuva Choudhury
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Successful digital transformation requires a change in organisational structures, processes, capabilities and competencies. Digital transformation research is more influenced by the technology adaptation model and hence focuses on people's attitudes, behaviour and abilities. Recently, employee agility has attracted attention in the context of technology adoption and Industry 4.0. The current research explores the relationship between employee agility and digital technology adoption in the context of digital transformation by adopting the systematic literature review method.

Following the attitude–ability-behaviour–outcome framework, the research explored the specific agile ability, attitude and behaviour characteristics useful for digital transformation. Following the preferred reporting items for systematic reviews and meta-analyses (PRISMA) framework consisting of (1) initiation, (2) screening, (3) evaluation and (4) confirming inclusion (Ambika et al., 2023), the study identified 19 papers from SCOPUS indexed journals.

The study result found that agile attitude characteristics such as collaborative mindset, computer self-efficacy, ambiguity aversiveness, etc. are influencing the digital transformation process. Agile abilities like basic computer knowledge, previous technical experience, cognitive abilities, innovation capability, digital competence training and supporting proper knowledge management practices also influence digital transformation. Finally, agile behaviour such as relationship building, knowledge-sharing behaviour, promoting values of learning, risk-taking and experimenting, rewarding innovativeness and customer-centric innovation and displaying adaptability, resilience and commitment to change, etc. are found to drive digital transformation.

Research on workforce agility and digital transformation is scarce. The current study contributes to benchmarking research by exploring specific agile attitudes, abilities and behaviour characteristics relevant to digital transformation, especially in the era of Industry 4.0.

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Exploring the role of workforce agility on digital transformation: a systematic literature review10.1108/BIJ-02-2023-0108Benchmarking: An International Journal2024-01-16© 2023 Emerald Publishing LimitedAshutosh MuduliAnuva ChoudhuryBenchmarking: An International Journalahead-of-printahead-of-print2024-01-1610.1108/BIJ-02-2023-0108https://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0108/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Risks and financial performance of Indian banks: a cursory look at the COVID-19 periodhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0109/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe novel coronavirus (COVID-19) has caused financial stress and limited their lending agility, resulting in more non-performing loans (NPLs) and lower performance during the II wave of the coronavirus crisis. Therefore, it is essential to identify the risky factors influencing the financial performance of Indian banks spanning 2018–2022. Our sample consists of a balanced panel dataset of 75 scheduled commercial banks from three different ownership groups, including public, private and foreign banks, that were actively engaged in their operations during 2018–2022. Factor identification is performed via a fixed-effects model (FEM) that solves the issue of heterogeneity across different with banks over time. Additionally, to ensure the robustness of our findings, we also identify the risky drivers of the financial performance of Indian banks using an alternative measure, the pooled ordinary least squares (OLS) model. Empirical evidence indicates that default risk, solvency risk and COVAR reduce financial performance in India. However, high liquidity, Z-score and the COVID-19 crisis enhance the financial performance of Indian banks. Unsystematic risk and systemic risk factors play an important role in determining the prognosis of COVID-19. The study supports the “bad-management,” “moral hazard” and “tail risk spillover of a single bank to the system” hypotheses. Public sector banks (PSBs) have considerable potential to achieve financial performance while controlling unsystematic risk and exogenous shocks relative to their peer group. Finally, robustness check estimates confirm the coefficients of the main model. This study contributes to the knowledge in the banking literature by identifying risk factors that may affect financial performance during a crisis nexus and providing information about preventive measures. These insights are valuable to bankers, academics, managers and regulators for policy formulation. The findings of this paper provide important insights by considering all the risk factors that may be responsible for reducing the probability of financial performance in the banking system of an emerging market economy. The empirical analysis has been done with a fresh perspective to consider unsystematic risk, systemic risk and exogenous risk (COVID-19) with the financial performance of Indian banks. Furthermore, none of the existing banking literature explicitly explores the drivers of the I and II waves of COVID-19 while considering COVID-19 as a dependent variable. Therefore, the aim of the present study is to make efforts in this direction.Risks and financial performance of Indian banks: a cursory look at the COVID-19 period
Anju Goswami, Pooja Malik
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The novel coronavirus (COVID-19) has caused financial stress and limited their lending agility, resulting in more non-performing loans (NPLs) and lower performance during the II wave of the coronavirus crisis. Therefore, it is essential to identify the risky factors influencing the financial performance of Indian banks spanning 2018–2022.

Our sample consists of a balanced panel dataset of 75 scheduled commercial banks from three different ownership groups, including public, private and foreign banks, that were actively engaged in their operations during 2018–2022. Factor identification is performed via a fixed-effects model (FEM) that solves the issue of heterogeneity across different with banks over time. Additionally, to ensure the robustness of our findings, we also identify the risky drivers of the financial performance of Indian banks using an alternative measure, the pooled ordinary least squares (OLS) model.

Empirical evidence indicates that default risk, solvency risk and COVAR reduce financial performance in India. However, high liquidity, Z-score and the COVID-19 crisis enhance the financial performance of Indian banks. Unsystematic risk and systemic risk factors play an important role in determining the prognosis of COVID-19. The study supports the “bad-management,” “moral hazard” and “tail risk spillover of a single bank to the system” hypotheses. Public sector banks (PSBs) have considerable potential to achieve financial performance while controlling unsystematic risk and exogenous shocks relative to their peer group. Finally, robustness check estimates confirm the coefficients of the main model.

This study contributes to the knowledge in the banking literature by identifying risk factors that may affect financial performance during a crisis nexus and providing information about preventive measures. These insights are valuable to bankers, academics, managers and regulators for policy formulation. The findings of this paper provide important insights by considering all the risk factors that may be responsible for reducing the probability of financial performance in the banking system of an emerging market economy.

The empirical analysis has been done with a fresh perspective to consider unsystematic risk, systemic risk and exogenous risk (COVID-19) with the financial performance of Indian banks. Furthermore, none of the existing banking literature explicitly explores the drivers of the I and II waves of COVID-19 while considering COVID-19 as a dependent variable. Therefore, the aim of the present study is to make efforts in this direction.

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Risks and financial performance of Indian banks: a cursory look at the COVID-19 period10.1108/BIJ-02-2023-0109Benchmarking: An International Journal2024-02-23© 2024 Emerald Publishing LimitedAnju GoswamiPooja MalikBenchmarking: An International Journalahead-of-printahead-of-print2024-02-2310.1108/BIJ-02-2023-0109https://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0109/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Supply chain resilience in developing countries: a bibliometric analysis and future research directionshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0112/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestUsing bibliometric, this work aims to evaluate the current status of the body of research on the subject of supply chain resilience (SCR) in developing nations and to provide recommendations for potential lines of inquiry for additional research. Three hundred and thirty-six articles published between 2011 and 2021 were retrieved in Scopus for this bibliometric analysis. This analysis focuses on SCR research conducted in developing countries, highlighting its key authors, countries, institutions, journals, articles and themes. This bibliometric review seeks to enrich the discourse on SCR in developing nations through a comprehensive and detailed review of 336 articles covering 138 Journals, 73 countries, 877 authors, 743 organizations and 1,145 author keywords. The United Kingdom, India, and the United States provided a substantial share of the publications. Publication-wise, Hong Kong Polytechnic University and The University of Hong Kong play key roles. The author found that supply chain risk management, sustainability, agile management, artificial intelligence and blockchain are trending topics. Additionally, the author identified eight themes by page rank analysis. This study's importance lies primarily in its examination of the current information about SCR in developing countries and significant cluster areas (themes). In the paths, it recommends for further study, which academics may take, and industry professionals should apply in their businesses to create a more resilient and sustainable supply chain. Based on published studies, this study gives exploratory data on SCR in developing countries context. This is first of its kind bibliometric study that focuses on developing countries.Supply chain resilience in developing countries: a bibliometric analysis and future research directions
Anil Kumar, Rohit Kr Singh, Devnaad Singh
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Using bibliometric, this work aims to evaluate the current status of the body of research on the subject of supply chain resilience (SCR) in developing nations and to provide recommendations for potential lines of inquiry for additional research.

Three hundred and thirty-six articles published between 2011 and 2021 were retrieved in Scopus for this bibliometric analysis. This analysis focuses on SCR research conducted in developing countries, highlighting its key authors, countries, institutions, journals, articles and themes.

This bibliometric review seeks to enrich the discourse on SCR in developing nations through a comprehensive and detailed review of 336 articles covering 138 Journals, 73 countries, 877 authors, 743 organizations and 1,145 author keywords. The United Kingdom, India, and the United States provided a substantial share of the publications. Publication-wise, Hong Kong Polytechnic University and The University of Hong Kong play key roles. The author found that supply chain risk management, sustainability, agile management, artificial intelligence and blockchain are trending topics. Additionally, the author identified eight themes by page rank analysis.

This study's importance lies primarily in its examination of the current information about SCR in developing countries and significant cluster areas (themes). In the paths, it recommends for further study, which academics may take, and industry professionals should apply in their businesses to create a more resilient and sustainable supply chain.

Based on published studies, this study gives exploratory data on SCR in developing countries context. This is first of its kind bibliometric study that focuses on developing countries.

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Supply chain resilience in developing countries: a bibliometric analysis and future research directions10.1108/BIJ-02-2023-0112Benchmarking: An International Journal2023-07-17© 2023 Emerald Publishing LimitedAnil KumarRohit Kr SinghDevnaad SinghBenchmarking: An International Journalahead-of-printahead-of-print2023-07-1710.1108/BIJ-02-2023-0112https://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0112/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Sustailient supplier selection using neutrosophic best–worst approach: a case study of additively manufactured trinketshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0122/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis research work has developed an integrated fuzzy Delphi and neutrosophic best–worst framework for selecting the sustailient (sustainable and resilient) supplier for an additive manufacturing (AM)-enabled industry. An integrated fuzzy Delphi method (FDM) and neutrosophic best–worst method (N-BWM) approach is developed. 34 supplier evaluation criteria falling under 4 groups, that is, traditional, sustainable, resilient, and AM specific, are identified and validated using the FDM. Afterward, the weights of each criterion are measured by N-BWM. Later on, the performance evaluation is carried out to determine the best-suited supplier. Finally, sensitivity analysis is performed to know the stability and robustness of the proposed framework. The outcome indicates the high performance of the suggested decision-making framework. The analysis reveals that supplier 4 (S4) is selected as the most appropriate for a given firm based on the FDM and N-BWM method. The applicability of this framework is demonstrated through an industrial case of a 3D-printed trinket manufacturer. The proposed research helps AM decision-makers better understand resiliency, sustainability, and AM-related attributes. With this, the practitioners working in AM business can prioritize the supplier selection criteria. This is the primitive study to undertake the most critical aspect of supplier selection for AM-enabled firms. Apart from this, an integrated FDM-N-BWM framework is a novel contribution to the literature on supplier selection.Sustailient supplier selection using neutrosophic best–worst approach: a case study of additively manufactured trinkets
Priya Ambilkar, Priyanka Verma, Debabrata Das
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This research work has developed an integrated fuzzy Delphi and neutrosophic best–worst framework for selecting the sustailient (sustainable and resilient) supplier for an additive manufacturing (AM)-enabled industry.

An integrated fuzzy Delphi method (FDM) and neutrosophic best–worst method (N-BWM) approach is developed. 34 supplier evaluation criteria falling under 4 groups, that is, traditional, sustainable, resilient, and AM specific, are identified and validated using the FDM. Afterward, the weights of each criterion are measured by N-BWM. Later on, the performance evaluation is carried out to determine the best-suited supplier. Finally, sensitivity analysis is performed to know the stability and robustness of the proposed framework.

The outcome indicates the high performance of the suggested decision-making framework. The analysis reveals that supplier 4 (S4) is selected as the most appropriate for a given firm based on the FDM and N-BWM method.

The applicability of this framework is demonstrated through an industrial case of a 3D-printed trinket manufacturer. The proposed research helps AM decision-makers better understand resiliency, sustainability, and AM-related attributes. With this, the practitioners working in AM business can prioritize the supplier selection criteria.

This is the primitive study to undertake the most critical aspect of supplier selection for AM-enabled firms. Apart from this, an integrated FDM-N-BWM framework is a novel contribution to the literature on supplier selection.

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Sustailient supplier selection using neutrosophic best–worst approach: a case study of additively manufactured trinkets10.1108/BIJ-02-2023-0122Benchmarking: An International Journal2023-07-04© 2023 Emerald Publishing LimitedPriya AmbilkarPriyanka VermaDebabrata DasBenchmarking: An International Journalahead-of-printahead-of-print2023-07-0410.1108/BIJ-02-2023-0122https://www.emerald.com/insight/content/doi/10.1108/BIJ-02-2023-0122/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
In what ways does human capital influence the relationship between financial development and economic growth?https://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0131/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestHuman capital is a portfolio of rich skills that the labour possesses. Human capital has attracted significant attention from scholars. Nevertheless, empirical findings on the utility of human capital have often been divided. To address the research gap in the literature, the authors attempt to understand how human capital plays a significant role in financial development and economic growth nexus. The authors rely on secondary data published by the World Bank. The authors use econometric tools such as the autoregressive distributive lag (ARDL) model and related statistical tests to study the relationship between human capital, India's financial growth and gross domestic product (GDP) growth. Study findings suggest that human capital and financial development contribute significantly to economic growth. Further, the authors found that human capital has a positive and significant moderating effect on the path of joining financial development and economic growth. The study contributes to the human capital debate. Despite the rich body of literature, the study based on World Bank data confirms the previous findings that investment in human capital is always useful for the financial and economic growth of the nation. This paper reveals some unique findings regarding effect of financial development and economic growth nexus which opens the window of new dimension to think about their nexus. It also provides a different pathway to foster the economic growth by using human capital and financial development as together, especially in India.In what ways does human capital influence the relationship between financial development and economic growth?
Shekhar Saroj, Rajesh Kumar Shastri, Priyanka Singh, Mano Ashish Tripathi, Sanjukta Dutta, Akriti Chaubey
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Human capital is a portfolio of rich skills that the labour possesses. Human capital has attracted significant attention from scholars. Nevertheless, empirical findings on the utility of human capital have often been divided. To address the research gap in the literature, the authors attempt to understand how human capital plays a significant role in financial development and economic growth nexus.

The authors rely on secondary data published by the World Bank. The authors use econometric tools such as the autoregressive distributive lag (ARDL) model and related statistical tests to study the relationship between human capital, India's financial growth and gross domestic product (GDP) growth.

Study findings suggest that human capital and financial development contribute significantly to economic growth. Further, the authors found that human capital has a positive and significant moderating effect on the path of joining financial development and economic growth.

The study contributes to the human capital debate. Despite the rich body of literature, the study based on World Bank data confirms the previous findings that investment in human capital is always useful for the financial and economic growth of the nation.

This paper reveals some unique findings regarding effect of financial development and economic growth nexus which opens the window of new dimension to think about their nexus. It also provides a different pathway to foster the economic growth by using human capital and financial development as together, especially in India.

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In what ways does human capital influence the relationship between financial development and economic growth?10.1108/BIJ-03-2023-0131Benchmarking: An International Journal2023-06-06© 2013 Emerald Publishing LimitedShekhar SarojRajesh Kumar ShastriPriyanka SinghMano Ashish TripathiSanjukta DuttaAkriti ChaubeyBenchmarking: An International Journalahead-of-printahead-of-print2023-06-0610.1108/BIJ-03-2023-0131https://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0131/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2013 Emerald Publishing Limited
A literature-based view on technology transfer and culturehttps://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0133/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this paper is to examine the evolution of the literature on technology transfer and culture, identifying the main contents of the current body of knowledge encompassing culture and technology transfer (TT), thus contributing to a better understanding of the relationship between TT and culture based on bibliometric and multivariate statistical analyses of the relevant body of literature. Data for this study were collected from the Web of Science (WoS) Core Collection database. Based on a bibliometric analysis and in-depth empirical review of major TT subjects, supported by multivariate statistical analyses, over 200 articles were systematically reviewed. The use of these methods decreases biases since it adds rigor to the subjective evaluation of the relevant literature base. The exploratory analysis of the articles shows that first, culture is an important topic for TT in the literature; second, the publication data demonstrate a great dynamism regarding the different contexts in which culture is covered in the TT literature and third, in the last couple of years the interest of stimulating a TT culture in the context of universities has continuously grown. This study focuses on culture in the context of TT and identifies the main contents of the body of knowledge in the area. Based on this first insight, obtained through more detailed bibliometric and multivariate analyses, it is now important to develop and validate a theory on TT culture, emphasizing the dimensions of organizational culture, entrepreneurial culture and a culture of openness that fosters economic and societal spillovers, and to link those dimensions to the performance of TT activities. From the practical point of view, managers in companies and universities should be aware of the importance of identifying those dimensions of culture that contribute most to the success of their TT activities. Despite several literature reviews on the TT topic, no studies focusing specifically on culture in the context of TT have been developed. Therefore, given the multifaceted nature of the research field, this study aims to expand and to deepen the analysis of the TT literature by focusing on culture as an important and commonly cited element influencing TT performance.A literature-based view on technology transfer and culture
Lillian Do Nascimento Gambi, Koenraad Debackere
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this paper is to examine the evolution of the literature on technology transfer and culture, identifying the main contents of the current body of knowledge encompassing culture and technology transfer (TT), thus contributing to a better understanding of the relationship between TT and culture based on bibliometric and multivariate statistical analyses of the relevant body of literature.

Data for this study were collected from the Web of Science (WoS) Core Collection database. Based on a bibliometric analysis and in-depth empirical review of major TT subjects, supported by multivariate statistical analyses, over 200 articles were systematically reviewed. The use of these methods decreases biases since it adds rigor to the subjective evaluation of the relevant literature base.

The exploratory analysis of the articles shows that first, culture is an important topic for TT in the literature; second, the publication data demonstrate a great dynamism regarding the different contexts in which culture is covered in the TT literature and third, in the last couple of years the interest of stimulating a TT culture in the context of universities has continuously grown.

This study focuses on culture in the context of TT and identifies the main contents of the body of knowledge in the area. Based on this first insight, obtained through more detailed bibliometric and multivariate analyses, it is now important to develop and validate a theory on TT culture, emphasizing the dimensions of organizational culture, entrepreneurial culture and a culture of openness that fosters economic and societal spillovers, and to link those dimensions to the performance of TT activities.

From the practical point of view, managers in companies and universities should be aware of the importance of identifying those dimensions of culture that contribute most to the success of their TT activities.

Despite several literature reviews on the TT topic, no studies focusing specifically on culture in the context of TT have been developed. Therefore, given the multifaceted nature of the research field, this study aims to expand and to deepen the analysis of the TT literature by focusing on culture as an important and commonly cited element influencing TT performance.

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A literature-based view on technology transfer and culture10.1108/BIJ-03-2023-0133Benchmarking: An International Journal2024-03-06© 2024 Emerald Publishing LimitedLillian Do Nascimento GambiKoenraad DebackereBenchmarking: An International Journalahead-of-printahead-of-print2024-03-0610.1108/BIJ-03-2023-0133https://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0133/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Impact of IT governance mechanisms on IT-enabled dynamic capabilities to achieve firm performance: role of moderatorshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0136/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestAlthough information technology (IT) governance and IT capability have been extensively examined, the impact of IT governance mechanisms on IT-enabled dynamic capability (ITDC) with moderators has received less attention. This study investigates how the impact of IT governance mechanisms on firm performance is achieved through an ITDC through the moderating role of IT governance decentralization and a turbulent environment. This study extends from the traditional view of IT capabilities and integrates dynamic capability theory to propose that IT governance is vital for the ITDC. Path analysis, hierarchical regression analysis and moderation analysis were performed using partial least squares (Smart PLS 3.0) as the data analysis methods. This study empirically tests the proposed mediated moderation model by using data collected from 254 firms in China to test the hypotheses. Significant and impactful relationships are found in the model that includes turbulent environment moderating effects. Contrary to expectations, IT governance decentralization is also significant but not very strong. This study’s findings have implications for investigating IT governance, IT-enabled capabilities and moderators. Accordingly, this study has implications for board and executive management to capitalize on dynamic IT capability, to keep pace with the challenges and turbulent conditions associated with business needs and for the productivity paradox in the context of Chinese firms. This country-specific research study theoretically contributes to the IT governance, dynamic capabilities and turbulent environment in the information systems literature and proposes many practical guides to the board and executive management of companies in the Chinese context.Impact of IT governance mechanisms on IT-enabled dynamic capabilities to achieve firm performance: role of moderators
Aboobucker Ilmudeen, Alaa A. Qaffas
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Although information technology (IT) governance and IT capability have been extensively examined, the impact of IT governance mechanisms on IT-enabled dynamic capability (ITDC) with moderators has received less attention. This study investigates how the impact of IT governance mechanisms on firm performance is achieved through an ITDC through the moderating role of IT governance decentralization and a turbulent environment.

This study extends from the traditional view of IT capabilities and integrates dynamic capability theory to propose that IT governance is vital for the ITDC. Path analysis, hierarchical regression analysis and moderation analysis were performed using partial least squares (Smart PLS 3.0) as the data analysis methods. This study empirically tests the proposed mediated moderation model by using data collected from 254 firms in China to test the hypotheses.

Significant and impactful relationships are found in the model that includes turbulent environment moderating effects. Contrary to expectations, IT governance decentralization is also significant but not very strong.

This study’s findings have implications for investigating IT governance, IT-enabled capabilities and moderators. Accordingly, this study has implications for board and executive management to capitalize on dynamic IT capability, to keep pace with the challenges and turbulent conditions associated with business needs and for the productivity paradox in the context of Chinese firms.

This country-specific research study theoretically contributes to the IT governance, dynamic capabilities and turbulent environment in the information systems literature and proposes many practical guides to the board and executive management of companies in the Chinese context.

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Impact of IT governance mechanisms on IT-enabled dynamic capabilities to achieve firm performance: role of moderators10.1108/BIJ-03-2023-0136Benchmarking: An International Journal2024-02-06© 2024 Emerald Publishing LimitedAboobucker IlmudeenAlaa A. QaffasBenchmarking: An International Journalahead-of-printahead-of-print2024-02-0610.1108/BIJ-03-2023-0136https://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0136/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Unveiling the coopetition pathway: the stakeholder influence in the specialty coffee markethttps://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0138/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aimed to understand coopetition in the context of Brazilian specialty coffee grower Small and medium enterprises (SMEs), based on the need to differentiate the beans in and outside the farm level, taking into account the stakeholders’ influence. In this study twenty semistructured interviews were carried out with coffee growers and managers of cooperatives, associations and supporting institutions involving two Brazilian coffee geographical indications. Data were analyzed using a mixed grid composed of qualitative, semantic and categorical factors. Strategic moves undertaken by coffee growers and stakeholders have shaped the pathway of coopetition among coffee growers, as determinants to frame it as a deliberate or emergent pattern (intentional or unplanned, respectively). Our findings provide evidence that coopetition development among firms is deliberate when influenced by firms’ or stakeholders’ cooperative moves and emergent when influenced by firms’ or stakeholders’ competitive moves. Although the firm/stakeholder relationship is often approached as a joint wealth creation effort, stakes are not always fairly distributed, so one of the parties may be negatively affected, with consequences for the development of coopetition. Underpinned by a stakeholder-oriented resource-based theoretical lens, this investigation of the development patterns of coopetition linked to the strategic actions undertaken by firms and stakeholders has resonance on competitive advantages.Unveiling the coopetition pathway: the stakeholder influence in the specialty coffee market
Rodrigo Natal Duarte, Elisa Reis Guimarães, Maurício Ribeiro do Valle, Simone Vasconcelos Ribeiro Galina
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aimed to understand coopetition in the context of Brazilian specialty coffee grower Small and medium enterprises (SMEs), based on the need to differentiate the beans in and outside the farm level, taking into account the stakeholders’ influence.

In this study twenty semistructured interviews were carried out with coffee growers and managers of cooperatives, associations and supporting institutions involving two Brazilian coffee geographical indications. Data were analyzed using a mixed grid composed of qualitative, semantic and categorical factors.

Strategic moves undertaken by coffee growers and stakeholders have shaped the pathway of coopetition among coffee growers, as determinants to frame it as a deliberate or emergent pattern (intentional or unplanned, respectively). Our findings provide evidence that coopetition development among firms is deliberate when influenced by firms’ or stakeholders’ cooperative moves and emergent when influenced by firms’ or stakeholders’ competitive moves.

Although the firm/stakeholder relationship is often approached as a joint wealth creation effort, stakes are not always fairly distributed, so one of the parties may be negatively affected, with consequences for the development of coopetition. Underpinned by a stakeholder-oriented resource-based theoretical lens, this investigation of the development patterns of coopetition linked to the strategic actions undertaken by firms and stakeholders has resonance on competitive advantages.

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Unveiling the coopetition pathway: the stakeholder influence in the specialty coffee market10.1108/BIJ-03-2023-0138Benchmarking: An International Journal2024-02-29© 2024 Emerald Publishing LimitedRodrigo Natal DuarteElisa Reis GuimarãesMaurício Ribeiro do ValleSimone Vasconcelos Ribeiro GalinaBenchmarking: An International Journalahead-of-printahead-of-print2024-02-2910.1108/BIJ-03-2023-0138https://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0138/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Risk analysis of electrical power grids in India using best-worst method and grey causal modellinghttps://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0149/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe study aims to identify the possible risk factors for electricity grids operational disruptions and to determine the most critical and influential risk indicators. A multi-criteria decision-making best-worst method (BWM) is employed to quantitatively identify the most critical risk factors. The grey causal modeling (GCM) technique is employed to identify the causal and consequence factors and to effectively quantify them. The data used in this study consisted of two types – quantitative periodical data of critical factors taken from their respective government departments (e.g. Indian Meteorological Department, The Central Water Commission etc.) and the expert responses collected from professionals working in the Indian electric power sector. The results of analysis for a case application in the Indian context shows that temperature dominates as the critical risk factor for electrical power grids, followed by humidity and crop production. The study helps to understand the contribution of factors in electricity grids operational disruptions. Considering the cause consequences from the GCM causal analysis, rainfall, temperature and dam water levels are identified as the causal factors, while the crop production, stock prices, commodity prices are classified as the consequence factors. In practice, these causal factors can be controlled to reduce the overall effects. From the results of the analysis, managers can use these outputs and compare the risk factors in electrical power grids for prioritization and subsequent considerations. It can assist the managers in efficient allocation of funds and manpower for building safeguards and creating risk management protocols based on the severity of the critical factor. The research comprehensively analyses the risk factors of electrical power grids in India. Moreover, the study apprehends the cause-consequence pair of factors, which are having the maximum effect. Previous studies have been focused on identification of risk factors and preliminary analysis of their criticality using autoregression. This research paper takes it forward by using decision-making methods and causal analysis of the risk factors with blend of quantitative and expert response based data analysis to focus on the determination of the criticality of the risk factors for the Indian electric power grid.Risk analysis of electrical power grids in India using best-worst method and grey causal modelling
Dhobale Yash, R. Rajesh
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The study aims to identify the possible risk factors for electricity grids operational disruptions and to determine the most critical and influential risk indicators.

A multi-criteria decision-making best-worst method (BWM) is employed to quantitatively identify the most critical risk factors. The grey causal modeling (GCM) technique is employed to identify the causal and consequence factors and to effectively quantify them. The data used in this study consisted of two types – quantitative periodical data of critical factors taken from their respective government departments (e.g. Indian Meteorological Department, The Central Water Commission etc.) and the expert responses collected from professionals working in the Indian electric power sector.

The results of analysis for a case application in the Indian context shows that temperature dominates as the critical risk factor for electrical power grids, followed by humidity and crop production.

The study helps to understand the contribution of factors in electricity grids operational disruptions. Considering the cause consequences from the GCM causal analysis, rainfall, temperature and dam water levels are identified as the causal factors, while the crop production, stock prices, commodity prices are classified as the consequence factors. In practice, these causal factors can be controlled to reduce the overall effects.

From the results of the analysis, managers can use these outputs and compare the risk factors in electrical power grids for prioritization and subsequent considerations. It can assist the managers in efficient allocation of funds and manpower for building safeguards and creating risk management protocols based on the severity of the critical factor.

The research comprehensively analyses the risk factors of electrical power grids in India. Moreover, the study apprehends the cause-consequence pair of factors, which are having the maximum effect. Previous studies have been focused on identification of risk factors and preliminary analysis of their criticality using autoregression. This research paper takes it forward by using decision-making methods and causal analysis of the risk factors with blend of quantitative and expert response based data analysis to focus on the determination of the criticality of the risk factors for the Indian electric power grid.

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Risk analysis of electrical power grids in India using best-worst method and grey causal modelling10.1108/BIJ-03-2023-0149Benchmarking: An International Journal2024-03-12© 2024 Emerald Publishing LimitedDhobale YashR. RajeshBenchmarking: An International Journalahead-of-printahead-of-print2024-03-1210.1108/BIJ-03-2023-0149https://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0149/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Analytics in healthcare supply chain management in the new normal era: a review and future research agendahttps://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0155/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe relevance of analytics to the healthcare supply chain is increasing with emerging trends and technologies. This study examines how analytics are used in the healthcare supply chain in the “new normal” environment. A systematic literature review was conducted by extracting research articles related to analytics in the healthcare supply chain from Scopus. The author used a hybrid review approach that combines bibliometric analysis with a theories, contexts, characteristics, and methodology (TCCM) framework-based review to identify various themes of analytics in the healthcare supply chain. The hybrid review strategy yielded results that focus on prevalent theories, contexts, characteristics, and methodologies in the field of healthcare supply chain analytics. Future research should explore the resulting antecedents, decision-making processes and outcomes (ADO) framework, which integrates technological, economic, and societal concerns and outcomes. Future research agendas could also seek to apply theoretical perspectives in the field of analytics in the healthcare supply chain. The result of a review of selected studies adds to the current body of work and contributes to the growth of research in the field of analytics in the healthcare supply chain. It also provides new directions to healthcare supply chain managers and academic scholars.Analytics in healthcare supply chain management in the new normal era: a review and future research agenda
Sapna Tyagi
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The relevance of analytics to the healthcare supply chain is increasing with emerging trends and technologies. This study examines how analytics are used in the healthcare supply chain in the “new normal” environment.

A systematic literature review was conducted by extracting research articles related to analytics in the healthcare supply chain from Scopus. The author used a hybrid review approach that combines bibliometric analysis with a theories, contexts, characteristics, and methodology (TCCM) framework-based review to identify various themes of analytics in the healthcare supply chain.

The hybrid review strategy yielded results that focus on prevalent theories, contexts, characteristics, and methodologies in the field of healthcare supply chain analytics. Future research should explore the resulting antecedents, decision-making processes and outcomes (ADO) framework, which integrates technological, economic, and societal concerns and outcomes. Future research agendas could also seek to apply theoretical perspectives in the field of analytics in the healthcare supply chain.

The result of a review of selected studies adds to the current body of work and contributes to the growth of research in the field of analytics in the healthcare supply chain. It also provides new directions to healthcare supply chain managers and academic scholars.

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Analytics in healthcare supply chain management in the new normal era: a review and future research agenda10.1108/BIJ-03-2023-0155Benchmarking: An International Journal2023-06-29© 2023 Emerald Publishing LimitedSapna TyagiBenchmarking: An International Journalahead-of-printahead-of-print2023-06-2910.1108/BIJ-03-2023-0155https://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0155/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
A conceptual framework of barriers to data science implementation: a practitioners' guidelinehttps://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0160/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe study explores the potential barriers to data science (DS) implementation in organizations and identifies the key barriers. The identified barriers were explored for their interconnectedness and characteristics. This study aims to help organizations formulate apt DS strategies by providing a close-to-reality DS implementation framework of barriers, in conjunction with extant literature and practitioners' viewpoints. The authors synthesized 100 distinct barriers through systematic literature review (SLR) under the individual, organizational and governmental taxonomies. In discussions with 48 industry experts through semi-structured interviews, 14 key barriers were identified. The selected barriers were explored for their pair-wise relationships using interpretive structural modeling (ISM) and fuzzy Matriced’ Impacts Croise's Multiplication Appliquée a UN Classement (MICMAC) analyses in formulating the hierarchical framework. The lack of awareness and data-related challenges are identified as the most prominent barriers, followed by non-alignment with organizational strategy, lack of competency with vendors and premature governmental arrangements, and classified as independent variables. The non-commitment of top-management team (TMT), significant investment costs, lack of swiftness in change management and a low tolerance for complexity and initial failures are recognized as the linkage variables. Employee reluctance, mid-level managerial resistance, a dearth of adequate skills and knowledge and working in silos depend on the rest of the identified barriers. The perceived threat to society is classified as the autonomous variable. The study augments theoretical understanding from the literature with the practical viewpoints of industry experts in enhancing the knowledge of the DS ecosystem. The research offers organizations a generic framework to combat hindrances to DS initiatives strategically.A conceptual framework of barriers to data science implementation: a practitioners' guideline
Rajesh Chidananda Reddy, Debasisha Mishra, D.P. Goyal, Nripendra P. Rana
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The study explores the potential barriers to data science (DS) implementation in organizations and identifies the key barriers. The identified barriers were explored for their interconnectedness and characteristics. This study aims to help organizations formulate apt DS strategies by providing a close-to-reality DS implementation framework of barriers, in conjunction with extant literature and practitioners' viewpoints.

The authors synthesized 100 distinct barriers through systematic literature review (SLR) under the individual, organizational and governmental taxonomies. In discussions with 48 industry experts through semi-structured interviews, 14 key barriers were identified. The selected barriers were explored for their pair-wise relationships using interpretive structural modeling (ISM) and fuzzy Matriced’ Impacts Croise's Multiplication Appliquée a UN Classement (MICMAC) analyses in formulating the hierarchical framework.

The lack of awareness and data-related challenges are identified as the most prominent barriers, followed by non-alignment with organizational strategy, lack of competency with vendors and premature governmental arrangements, and classified as independent variables. The non-commitment of top-management team (TMT), significant investment costs, lack of swiftness in change management and a low tolerance for complexity and initial failures are recognized as the linkage variables. Employee reluctance, mid-level managerial resistance, a dearth of adequate skills and knowledge and working in silos depend on the rest of the identified barriers. The perceived threat to society is classified as the autonomous variable.

The study augments theoretical understanding from the literature with the practical viewpoints of industry experts in enhancing the knowledge of the DS ecosystem. The research offers organizations a generic framework to combat hindrances to DS initiatives strategically.

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A conceptual framework of barriers to data science implementation: a practitioners' guideline10.1108/BIJ-03-2023-0160Benchmarking: An International Journal2023-09-28© 2023 Emerald Publishing LimitedRajesh Chidananda ReddyDebasisha MishraD.P. GoyalNripendra P. RanaBenchmarking: An International Journalahead-of-printahead-of-print2023-09-2810.1108/BIJ-03-2023-0160https://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0160/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
A systematic literature review of technological developments and challenges for inland waterways freight transport in intermodal supply chain managementhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0164/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestInland shipping has been extensively recognised as a sustainable, efficient and good alternative to rail and road modes of transportation. In recent years, various authorities and academic researchers have advocated shifting from road to other sustainable modes like inland waterway transport (IWT) or rail transport. Academic work on modernisation and technological innovations to enhance the effectiveness and efficiency of waterborne transportation is becoming apparent as a growing body of literature caused by the need to achieve a sustainable transport system. Thus, it became apparent to explore the research trends on IWT. A systematic and structured literature review study was employed in this paper to identify the challenges and concepts in modernising inland waterways for freight transportation. The review analysed 94 articles published in 54 journals from six well-known databases between 2010 and 2022. The key findings of this review are that despite various challenges confronting the sector, there have been successful cases of technological advancement in the industry. The main interest among scholars is improving technical and economic performance, digitalisation, and safety and environmental issues. The review revealed that most of the literature is fragmented despite growing interest from practitioners and academic scholars. Academic research to address the strategic objectives, including strengthening competitiveness (shipbuilding, hydrodynamics, incorporating artificial intelligence into the decision-making process, adopting blockchain technology to ensure transparency and security in the transactions, new technologies for fleets adaptation to climate change, more effective handling, maintenance and rehabilitation technologies), matching growth and changing trade patterns (intermodal solutions and new logistics approaches) are major causes of concerns. By employing the approach of reviewing previously available literature on IWT review papers, this review complements the existing body of literature in the field of IWT by providing in a single paper a consolidation of recent state-of-the-art research on technological developments and challenges for inland waterways freight transport in the intermodal supply chain that can act as a single resource to keep researchers up to date with the most recent advancements in research in the domain of inland waterway freight transport. Additionally, this review identified gaps in the literature that may inspire new research themes in the field of IWT.A systematic literature review of technological developments and challenges for inland waterways freight transport in intermodal supply chain management
Shekwoyemi Gbako, Dimitrios Paraskevadakis, Jun Ren, Jin Wang, Zoran Radmilovic
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Inland shipping has been extensively recognised as a sustainable, efficient and good alternative to rail and road modes of transportation. In recent years, various authorities and academic researchers have advocated shifting from road to other sustainable modes like inland waterway transport (IWT) or rail transport. Academic work on modernisation and technological innovations to enhance the effectiveness and efficiency of waterborne transportation is becoming apparent as a growing body of literature caused by the need to achieve a sustainable transport system. Thus, it became apparent to explore the research trends on IWT.

A systematic and structured literature review study was employed in this paper to identify the challenges and concepts in modernising inland waterways for freight transportation. The review analysed 94 articles published in 54 journals from six well-known databases between 2010 and 2022.

The key findings of this review are that despite various challenges confronting the sector, there have been successful cases of technological advancement in the industry. The main interest among scholars is improving technical and economic performance, digitalisation, and safety and environmental issues. The review revealed that most of the literature is fragmented despite growing interest from practitioners and academic scholars. Academic research to address the strategic objectives, including strengthening competitiveness (shipbuilding, hydrodynamics, incorporating artificial intelligence into the decision-making process, adopting blockchain technology to ensure transparency and security in the transactions, new technologies for fleets adaptation to climate change, more effective handling, maintenance and rehabilitation technologies), matching growth and changing trade patterns (intermodal solutions and new logistics approaches) are major causes of concerns.

By employing the approach of reviewing previously available literature on IWT review papers, this review complements the existing body of literature in the field of IWT by providing in a single paper a consolidation of recent state-of-the-art research on technological developments and challenges for inland waterways freight transport in the intermodal supply chain that can act as a single resource to keep researchers up to date with the most recent advancements in research in the domain of inland waterway freight transport. Additionally, this review identified gaps in the literature that may inspire new research themes in the field of IWT.

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A systematic literature review of technological developments and challenges for inland waterways freight transport in intermodal supply chain management10.1108/BIJ-03-2023-0164Benchmarking: An International Journal2024-01-04© 2023 Emerald Publishing LimitedShekwoyemi GbakoDimitrios ParaskevadakisJun RenJin WangZoran RadmilovicBenchmarking: An International Journalahead-of-printahead-of-print2024-01-0410.1108/BIJ-03-2023-0164https://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0164/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Role of bigdata analytics in improving drivers of omni-channel retailing for improving logistics experiencehttps://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0166/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe objective of this research is to evaluate and rank the factors influencing omnichannel (OC) logistics, while also investigating the significant impact of big data analytics in improving these drivers of OC logistics. Using exploratory sequential mixed method design, an in-person interview survey was conducted to identify and stratifies the enablers of OC retailing. These interviews were supplemented with a case study in an apparel firm to prioritise the enablers of OC logistics. Further, a survey was conducted to understand the role of big data analytics in improving drivers of OC logistics as well as the role of Individual capability and organisational capability in big data usage for omnichannel retailing. Findings represent that information management is the most important driver followed by inventory management and network design for improving OC logistics. Further, significant relationship between big data analytics and drivers of omnichannel logistics has been reported. This study identifies and classifies the drivers of OC retailing relating to their level of criticality in OC logistics which will assists practitioners to prioritise their tasks for the successful development of OC logistics. The study will also help practitioners to use BDA for developing the drivers of OC. The study substantiates and adds to the BDA literature by emphasising the positive role of BDA in development of OC driver and highlighting the significant role of drivers of BDA in its usage.Role of bigdata analytics in improving drivers of omni-channel retailing for improving logistics experience
Ruchi Mishra, Hemlata Gangwar, Saumyaranjan Sahoo
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The objective of this research is to evaluate and rank the factors influencing omnichannel (OC) logistics, while also investigating the significant impact of big data analytics in improving these drivers of OC logistics.

Using exploratory sequential mixed method design, an in-person interview survey was conducted to identify and stratifies the enablers of OC retailing. These interviews were supplemented with a case study in an apparel firm to prioritise the enablers of OC logistics. Further, a survey was conducted to understand the role of big data analytics in improving drivers of OC logistics as well as the role of Individual capability and organisational capability in big data usage for omnichannel retailing.

Findings represent that information management is the most important driver followed by inventory management and network design for improving OC logistics. Further, significant relationship between big data analytics and drivers of omnichannel logistics has been reported.

This study identifies and classifies the drivers of OC retailing relating to their level of criticality in OC logistics which will assists practitioners to prioritise their tasks for the successful development of OC logistics. The study will also help practitioners to use BDA for developing the drivers of OC.

The study substantiates and adds to the BDA literature by emphasising the positive role of BDA in development of OC driver and highlighting the significant role of drivers of BDA in its usage.

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Role of bigdata analytics in improving drivers of omni-channel retailing for improving logistics experience10.1108/BIJ-03-2023-0166Benchmarking: An International Journal2023-10-11© 2023 Emerald Publishing LimitedRuchi MishraHemlata GangwarSaumyaranjan SahooBenchmarking: An International Journalahead-of-printahead-of-print2023-10-1110.1108/BIJ-03-2023-0166https://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0166/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Design thinking in business, management and accounting: a bibliometric review and future research directionshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0171/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe current study gives a quantitative analysis DT literature over the past ten years in domain of management and business where the field has witnessed a proliferation in studies. The study's primary areas of concentration were analyzing historical trends and identifying prospective future research opportunities in the field. Due of the way, it approaches innovation and problem-solving, design thinking has garnered a lot of interest from both academics and practitioners. Promoters and detractors, however, tend to have quite different perspectives on the program's core qualities, practicality and results. The study adopts a bibliometric approach to a systematic literature review, where the analyses and visualizations are carried out using R Studio (Biblioshiny package) and VosViewer software. The study was conducted on 518 documents extracted from the Scopus database. To identify past research trends in the field, performance analysis based on productivity and/or impact of the research constituents was carried out to understand the intellectual structure of the field. The study's findings indicated that few areas have received the most attention, which are presented as seven themes. While the emerging themes in the field include areas such as service design, service innovation, customer experience, innovation management, project management and 21st-century skills. The studies are going deeper by breaking down concepts or processes and analyzing one aspect at a time, codesign and prototyping are such subareas within the realm of service or new product design and development. This study is the first of its kind where a literature review has been conducted covering design thinking in the area of business management and accounting.Design thinking in business, management and accounting: a bibliometric review and future research directions
Shaista Fatima, Anurag Bhadur Singh
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The current study gives a quantitative analysis DT literature over the past ten years in domain of management and business where the field has witnessed a proliferation in studies. The study's primary areas of concentration were analyzing historical trends and identifying prospective future research opportunities in the field. Due of the way, it approaches innovation and problem-solving, design thinking has garnered a lot of interest from both academics and practitioners. Promoters and detractors, however, tend to have quite different perspectives on the program's core qualities, practicality and results.

The study adopts a bibliometric approach to a systematic literature review, where the analyses and visualizations are carried out using R Studio (Biblioshiny package) and VosViewer software. The study was conducted on 518 documents extracted from the Scopus database. To identify past research trends in the field, performance analysis based on productivity and/or impact of the research constituents was carried out to understand the intellectual structure of the field.

The study's findings indicated that few areas have received the most attention, which are presented as seven themes. While the emerging themes in the field include areas such as service design, service innovation, customer experience, innovation management, project management and 21st-century skills.

The studies are going deeper by breaking down concepts or processes and analyzing one aspect at a time, codesign and prototyping are such subareas within the realm of service or new product design and development.

This study is the first of its kind where a literature review has been conducted covering design thinking in the area of business management and accounting.

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Design thinking in business, management and accounting: a bibliometric review and future research directions10.1108/BIJ-03-2023-0171Benchmarking: An International Journal2023-07-28© 2023 Emerald Publishing LimitedShaista FatimaAnurag Bhadur SinghBenchmarking: An International Journalahead-of-printahead-of-print2023-07-2810.1108/BIJ-03-2023-0171https://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0171/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Complex interplay of R&D, advertising and exports in USA manufacturing firms: https://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0183/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to explore the dynamic interplay of key resources (i.e. research and development (R&D), advertising and exports) in affecting the performance of USA manufacturing firms. Specifically, the authors examine the dynamic impact of joint resources and predict differential effect scales contingent on firm capabilities. This study presents a combined multiple regression analysis (MRA)-multilayer perceptron (MLP) neural network modeling and investigates the complex interlinkage of capabilities, resources and performance. As an innovative approach, the MRA-MLP model investigates the effect of capabilities under the combinatory deployment of joint resources. This study finds that the impact of joint resources and synergistic rents is not uniform but rather distinctive according to the combinatory conditions and that the pattern is further shaped by firm capabilities. Accordingly, besides signifying the contingent aspect of capabilities across a range of resource combinations, the result also shows that managerial sophistication in adaptive resource control is more than a managerial ethos. The proposed analytic process provides scientific decision support tools with control mechanisms with respect to deploying multiple resources and setting actionable goals, thereby presenting pragmatic benchmarking options to industry managers. Using the theoretical underpinnings of the resource-based view (RBV) and resource orchestration, this study advances knowledge about the complex interaction of key resources by presenting a salient analytic process. The empirical design, which portrays holistic interaction patterns, adds to the uniqueness of this study of the complex interlinkages between capabilities, resources and shareholder value.Complex interplay of R&D, advertising and exports in USA manufacturing firms:
He-Boong Kwon, Jooh Lee, Ian Brennan
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to explore the dynamic interplay of key resources (i.e. research and development (R&D), advertising and exports) in affecting the performance of USA manufacturing firms. Specifically, the authors examine the dynamic impact of joint resources and predict differential effect scales contingent on firm capabilities.

This study presents a combined multiple regression analysis (MRA)-multilayer perceptron (MLP) neural network modeling and investigates the complex interlinkage of capabilities, resources and performance. As an innovative approach, the MRA-MLP model investigates the effect of capabilities under the combinatory deployment of joint resources.

This study finds that the impact of joint resources and synergistic rents is not uniform but rather distinctive according to the combinatory conditions and that the pattern is further shaped by firm capabilities. Accordingly, besides signifying the contingent aspect of capabilities across a range of resource combinations, the result also shows that managerial sophistication in adaptive resource control is more than a managerial ethos.

The proposed analytic process provides scientific decision support tools with control mechanisms with respect to deploying multiple resources and setting actionable goals, thereby presenting pragmatic benchmarking options to industry managers.

Using the theoretical underpinnings of the resource-based view (RBV) and resource orchestration, this study advances knowledge about the complex interaction of key resources by presenting a salient analytic process. The empirical design, which portrays holistic interaction patterns, adds to the uniqueness of this study of the complex interlinkages between capabilities, resources and shareholder value.

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Complex interplay of R&D, advertising and exports in USA manufacturing firms: 10.1108/BIJ-03-2023-0183Benchmarking: An International Journal2024-01-10© 2023 Emerald Publishing LimitedHe-Boong KwonJooh LeeIan BrennanBenchmarking: An International Journalahead-of-printahead-of-print2024-01-1010.1108/BIJ-03-2023-0183https://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0183/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Corporate sustainability performance and firm performance: the state-of-the-art and future research agendahttps://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0195/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe past years have seen more studies exploring corporate sustainability performance (CSP) and firm performance nexus, but there has been a lack of analysis using bibliometric studies. This study aims to provide a structure for the CSP-firm performance relationship to gain valuable insights for further research. Bibliometric analysis was carried on 462 articles from the Scopus database spanning 1987–2022 using VOSviewer and R software Bibliometrix. The study overviews the most notable articles, authors, journals, countries and institutions. Four main clusters are identified to determine research themes using bibliographic coupling (documents). Additionally, co-occurrence analysis (keywords) reveals three themes indicating current and future research trends. The study presents an overview of the evolution of research on CSP-firm performance nexus. This work consolidates bibliometric analysis and systematic literature review on CSP and firm performance, covering all significant work on the topic and presenting the field's knowledge map and future research directions.Corporate sustainability performance and firm performance: the state-of-the-art and future research agenda
Garima Kumari, Yatish Joshi
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The past years have seen more studies exploring corporate sustainability performance (CSP) and firm performance nexus, but there has been a lack of analysis using bibliometric studies. This study aims to provide a structure for the CSP-firm performance relationship to gain valuable insights for further research.

Bibliometric analysis was carried on 462 articles from the Scopus database spanning 1987–2022 using VOSviewer and R software Bibliometrix.

The study overviews the most notable articles, authors, journals, countries and institutions. Four main clusters are identified to determine research themes using bibliographic coupling (documents). Additionally, co-occurrence analysis (keywords) reveals three themes indicating current and future research trends.

The study presents an overview of the evolution of research on CSP-firm performance nexus. This work consolidates bibliometric analysis and systematic literature review on CSP and firm performance, covering all significant work on the topic and presenting the field's knowledge map and future research directions.

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Corporate sustainability performance and firm performance: the state-of-the-art and future research agenda10.1108/BIJ-03-2023-0195Benchmarking: An International Journal2023-09-25© 2023 Emerald Publishing LimitedGarima KumariYatish JoshiBenchmarking: An International Journalahead-of-printahead-of-print2023-09-2510.1108/BIJ-03-2023-0195https://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0195/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Industry 5.0 and sustainable manufacturing: a systematic literature reviewhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0196/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIndustry 5.0 (I5.0) is eventually set to supersede Industry 4.0 (I4.0), despite the fact that I4.0 continues to gain ground in emerging nations like India. Now India is aspiring to be a global manufacturing hub, and I5.0 offers enormous potential to position India as a forerunner in intelligent and collaborative manufacturing systems. Therefore, this research article aims to understand the relationship between I5.0 and sustainable manufacturing (SM) thoroughly; pinpoint its impact and implementation challenges; analyze its impact on Triple-Bottom-Line (TBL) sustainability; and present an inclusive framework for I5.0 implementation for Indian manufacturing enterprises. The coexistence of two industrial revolutions raises questions, which necessitates debates and explanations. Thus, the systematic literature review (SLR) approach is used to address this issue and this study used Web of Science, Scopus, Science Direct and Google Scholar databases. Following a critical SLR, 82 research papers have been cited in this article, and the majority of cited articles were published from 2010 to 2022, to ensure a focused analysis of pertinent and recent scholarly contributions. I4.0 is considered to be technology-driven, however, I5.0 is perceived to be value-driven. I5.0 is not a replacement or a chronological continuation of the I4.0 paradigm. The notion of I5.0 offers a distinct perspective and emphasizes the necessity of research on SM within the TBL sustainability boundaries. I5.0 introduces a new TBL: resilience in value creation, human well-being and sustainable society. Indeed, I5.0 seems to be economically, socially, and environmentally sustainable while manufacturing products with high productivity. Theoretical implications pertain to restructuring business models and workforce transformation, whereas practical implications underscore the significance for manufacturing enterprises to embrace I5.0 for their sustainable development. By understanding the nuanced relationship between I5.0 and SM, enterprises can navigate implementation challenges, maximize TBL sustainability and embrace an inclusive I5.0 framework for high productivity and resilience. The existing literature presents the general notion of I5.0 but lacks in-depth TBL sustainability analysis. This research used a systematic and rigorous SLR approach that evaluates the existing literature, enables an in-depth understanding, identifies research gaps and provides evidence-based recommendations for the decision-making process. Furthermore, this research aims to stand on an unbiased assessment, exploring theoretical and practical implications of I5.0 implementation for manufacturing enterprises and suggesting future research avenues.Industry 5.0 and sustainable manufacturing: a systematic literature review
Ganesh Bhoju Narkhede, Bhavesh Nandanram Pasi, Neela Rajhans, Atul Kulkarni
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Industry 5.0 (I5.0) is eventually set to supersede Industry 4.0 (I4.0), despite the fact that I4.0 continues to gain ground in emerging nations like India. Now India is aspiring to be a global manufacturing hub, and I5.0 offers enormous potential to position India as a forerunner in intelligent and collaborative manufacturing systems. Therefore, this research article aims to understand the relationship between I5.0 and sustainable manufacturing (SM) thoroughly; pinpoint its impact and implementation challenges; analyze its impact on Triple-Bottom-Line (TBL) sustainability; and present an inclusive framework for I5.0 implementation for Indian manufacturing enterprises.

The coexistence of two industrial revolutions raises questions, which necessitates debates and explanations. Thus, the systematic literature review (SLR) approach is used to address this issue and this study used Web of Science, Scopus, Science Direct and Google Scholar databases. Following a critical SLR, 82 research papers have been cited in this article, and the majority of cited articles were published from 2010 to 2022, to ensure a focused analysis of pertinent and recent scholarly contributions.

I4.0 is considered to be technology-driven, however, I5.0 is perceived to be value-driven. I5.0 is not a replacement or a chronological continuation of the I4.0 paradigm. The notion of I5.0 offers a distinct perspective and emphasizes the necessity of research on SM within the TBL sustainability boundaries. I5.0 introduces a new TBL: resilience in value creation, human well-being and sustainable society. Indeed, I5.0 seems to be economically, socially, and environmentally sustainable while manufacturing products with high productivity.

Theoretical implications pertain to restructuring business models and workforce transformation, whereas practical implications underscore the significance for manufacturing enterprises to embrace I5.0 for their sustainable development. By understanding the nuanced relationship between I5.0 and SM, enterprises can navigate implementation challenges, maximize TBL sustainability and embrace an inclusive I5.0 framework for high productivity and resilience.

The existing literature presents the general notion of I5.0 but lacks in-depth TBL sustainability analysis. This research used a systematic and rigorous SLR approach that evaluates the existing literature, enables an in-depth understanding, identifies research gaps and provides evidence-based recommendations for the decision-making process. Furthermore, this research aims to stand on an unbiased assessment, exploring theoretical and practical implications of I5.0 implementation for manufacturing enterprises and suggesting future research avenues.

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Industry 5.0 and sustainable manufacturing: a systematic literature review10.1108/BIJ-03-2023-0196Benchmarking: An International Journal2024-02-05© 2024 Emerald Publishing LimitedGanesh Bhoju NarkhedeBhavesh Nandanram PasiNeela RajhansAtul KulkarniBenchmarking: An International Journalahead-of-printahead-of-print2024-02-0510.1108/BIJ-03-2023-0196https://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0196/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
A novel strategy segmentation methodology integrating Kraljic portfolio matrix and supplier relationship model: a case study from machinery industryhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0197/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this article is to develop a new model called strategy segmentation methodology (SSM) by combining the Kraljic portfolio matrix (KPM) and the supplier relationship model (SRM) so that the buyer company can effectively conduct its relations with its suppliers. The importance weights of the criteria defining the dimensions of each model are calculated with the single-valued neutrosophic analytical hierarchy process (SVN-AHP) method. Subsequently, the derived importance weights are employed in the single-valued neutrosophic technique for order preference by similarity to ideal solution (SVN-TOPSIS) method to obtain the scores of the suppliers and their supplied items. In order to illustrate the feasibility of the proposed methodology, a case study in the machinery industry is performed with the related comparative analysis. The implementation of SSM enables to formulate various strategies to manage suppliers taking into account the items they procure, their capabilities and performance and the supplier–buyer relationship strength. Based on the proposed strategies, it is concluded that the firm in the case study should terminate its relationship with six of its suppliers. Although KPM has become the basis of purchasing strategies for various businesses, it neglects the characteristics of suppliers and the buyer–supplier relationship. In this study, KPM is integrated with the SRM approach presented by Olsen and Ellram (1997) to overcome these disadvantages of KPM. The novel integration of the two approaches enables the realization of a robust and reliable supplier classification model.A novel strategy segmentation methodology integrating Kraljic portfolio matrix and supplier relationship model: a case study from machinery industry
Ahmet Selcuk Yalcin, Huseyin Selcuk Kilic, Emre Cevikcan
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this article is to develop a new model called strategy segmentation methodology (SSM) by combining the Kraljic portfolio matrix (KPM) and the supplier relationship model (SRM) so that the buyer company can effectively conduct its relations with its suppliers.

The importance weights of the criteria defining the dimensions of each model are calculated with the single-valued neutrosophic analytical hierarchy process (SVN-AHP) method. Subsequently, the derived importance weights are employed in the single-valued neutrosophic technique for order preference by similarity to ideal solution (SVN-TOPSIS) method to obtain the scores of the suppliers and their supplied items. In order to illustrate the feasibility of the proposed methodology, a case study in the machinery industry is performed with the related comparative analysis.

The implementation of SSM enables to formulate various strategies to manage suppliers taking into account the items they procure, their capabilities and performance and the supplier–buyer relationship strength. Based on the proposed strategies, it is concluded that the firm in the case study should terminate its relationship with six of its suppliers.

Although KPM has become the basis of purchasing strategies for various businesses, it neglects the characteristics of suppliers and the buyer–supplier relationship. In this study, KPM is integrated with the SRM approach presented by Olsen and Ellram (1997) to overcome these disadvantages of KPM. The novel integration of the two approaches enables the realization of a robust and reliable supplier classification model.

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A novel strategy segmentation methodology integrating Kraljic portfolio matrix and supplier relationship model: a case study from machinery industry10.1108/BIJ-03-2023-0197Benchmarking: An International Journal2023-10-02© 2023 Emerald Publishing LimitedAhmet Selcuk YalcinHuseyin Selcuk KilicEmre CevikcanBenchmarking: An International Journalahead-of-printahead-of-print2023-10-0210.1108/BIJ-03-2023-0197https://www.emerald.com/insight/content/doi/10.1108/BIJ-03-2023-0197/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
A network data envelopment analysis based paradigm to benchmark fiscal performance – an analysis of fiscal outlay efficiency among Indian stateshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0214/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe fiscal outlay efficiency matters when the performance-based allocation of funds is made to state governments by the central government in a federal structure of an economy like India. Also the efficiency cannon of public expenditure is a key aspect in the field of public economics. Thus, a study to evaluate the efficiency in fiscal outlay of Indian states has been conducted. The paper offers a three divisions–based paradigm under Network Data Envelopment Analysis framework to compare the performance of fiscal entities (say Indian state governments) in converting available fiscal resources into desired short-run and long-run growth and development objectives. The network efficiency score has been taken as a measure of the quality of fiscal outlay management that is trifurcated into divisional efficiencies representing budgeting process, fiscal outlay efficiency process and fiscal outlay effectiveness process. It has been noticed that the states are under performing in achieving short-run growth targets and so the efficiency process division has been identified a major source of fiscal under performance. Suboptimum allocation of fiscal expenditure under various heads within the fiscal resources, as explained under budgeting process, is another major cause of fiscal under performance. The study purposes a three divisions–based paradigm that takes into account efficiency of a state in (1) planning budget, (2) achieving short-run growth targets and (3) achieving long-run development targets. These three stages are named as budgeting process efficiency, fiscal outlay efficiency and fiscal outlay effectiveness, respectively. Therefore, a new paradigm called BEE paradigm is proposed to evaluate performance of fiscal entities in terms of fiscal outlay efficiency. In existing literature on measuring efficiency of public expenditure, the public sector outputs have been made as function of fiscal expenditure as input treating the said outlay as an exogenous variable. In present context, the fiscal expenditure has been treated endogenous to the budgeting process. A high inefficiency on account of budgeting process supports this treatment too.A network data envelopment analysis based paradigm to benchmark fiscal performance – an analysis of fiscal outlay efficiency among Indian states
Nitin Arora, Shubhendra Jit Talwar
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The fiscal outlay efficiency matters when the performance-based allocation of funds is made to state governments by the central government in a federal structure of an economy like India. Also the efficiency cannon of public expenditure is a key aspect in the field of public economics. Thus, a study to evaluate the efficiency in fiscal outlay of Indian states has been conducted.

The paper offers a three divisions–based paradigm under Network Data Envelopment Analysis framework to compare the performance of fiscal entities (say Indian state governments) in converting available fiscal resources into desired short-run and long-run growth and development objectives. The network efficiency score has been taken as a measure of the quality of fiscal outlay management that is trifurcated into divisional efficiencies representing budgeting process, fiscal outlay efficiency process and fiscal outlay effectiveness process.

It has been noticed that the states are under performing in achieving short-run growth targets and so the efficiency process division has been identified a major source of fiscal under performance. Suboptimum allocation of fiscal expenditure under various heads within the fiscal resources, as explained under budgeting process, is another major cause of fiscal under performance.

The study purposes a three divisions–based paradigm that takes into account efficiency of a state in (1) planning budget, (2) achieving short-run growth targets and (3) achieving long-run development targets. These three stages are named as budgeting process efficiency, fiscal outlay efficiency and fiscal outlay effectiveness, respectively. Therefore, a new paradigm called BEE paradigm is proposed to evaluate performance of fiscal entities in terms of fiscal outlay efficiency.

In existing literature on measuring efficiency of public expenditure, the public sector outputs have been made as function of fiscal expenditure as input treating the said outlay as an exogenous variable. In present context, the fiscal expenditure has been treated endogenous to the budgeting process. A high inefficiency on account of budgeting process supports this treatment too.

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A network data envelopment analysis based paradigm to benchmark fiscal performance – an analysis of fiscal outlay efficiency among Indian states10.1108/BIJ-04-2022-0214Benchmarking: An International Journal2023-08-30© 2023 Emerald Publishing LimitedNitin AroraShubhendra Jit TalwarBenchmarking: An International Journalahead-of-printahead-of-print2023-08-3010.1108/BIJ-04-2022-0214https://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0214/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Role of open innovation and strategy on SMEs in Dubai: review and theoretical frameworkhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0234/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to examine and discuss the importance and benefits of Open Innovation (OI), Transformational Leadership (TL), Innovation Strategy (IS), Creative Climate (CC), Radical Innovation (RI) and Sustainable Competitive Advantage (SCA) for small and medium-sized enterprises (SMEs) in Dubai. This work also examines the mediating impact of future foresight drivers (FFD) on SMEs' SCA. The study provides a theoretical framework for enhancing SMEs' organizational performance and highlights the need for future empirical research. The study uses a systematic literature review (SLR) approach and a bibliometric analysis approach to collect, examine and analyze data from previous research on OI, TL, IS, CC, RI and SCA. This work evaluated 110 publications from separate scholarly databases, Scopus and Web of Science (WoS). The study finds a positive relationship between OI, TL, IS, CC, RI and SCA and that future empirical research is needed. While there is limited information on the impact of these concepts on SMEs in the Middle East and especially in Dubai, the study presents new concepts to be debated. The study provides a vital tool for businesses to improve their performance by adopting OI, TL and IS and analyzing their present competitive status to develop new strategies and build competitiveness. The originality of this study lies in its contribution to understanding the relationships among OI, TL, IS, CC and RI and their impact on SMEs' SCA in Dubai. By emphasizing the importance of OI, TL and IS in improving SMEs' performance and competitiveness, this study provides valuable insights for SME managers seeking to enhance their organizations' sustainability and long-term success. The review also identifies a gap in the literature regarding the impact of these concepts on SMEs in the Middle East, emphasizing the need for further research in this area.Role of open innovation and strategy on SMEs in Dubai: review and theoretical framework
Khalfan Almehairbi, P. Arunprasad, Zakaria El Hathat
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to examine and discuss the importance and benefits of Open Innovation (OI), Transformational Leadership (TL), Innovation Strategy (IS), Creative Climate (CC), Radical Innovation (RI) and Sustainable Competitive Advantage (SCA) for small and medium-sized enterprises (SMEs) in Dubai. This work also examines the mediating impact of future foresight drivers (FFD) on SMEs' SCA. The study provides a theoretical framework for enhancing SMEs' organizational performance and highlights the need for future empirical research.

The study uses a systematic literature review (SLR) approach and a bibliometric analysis approach to collect, examine and analyze data from previous research on OI, TL, IS, CC, RI and SCA. This work evaluated 110 publications from separate scholarly databases, Scopus and Web of Science (WoS).

The study finds a positive relationship between OI, TL, IS, CC, RI and SCA and that future empirical research is needed. While there is limited information on the impact of these concepts on SMEs in the Middle East and especially in Dubai, the study presents new concepts to be debated. The study provides a vital tool for businesses to improve their performance by adopting OI, TL and IS and analyzing their present competitive status to develop new strategies and build competitiveness.

The originality of this study lies in its contribution to understanding the relationships among OI, TL, IS, CC and RI and their impact on SMEs' SCA in Dubai. By emphasizing the importance of OI, TL and IS in improving SMEs' performance and competitiveness, this study provides valuable insights for SME managers seeking to enhance their organizations' sustainability and long-term success. The review also identifies a gap in the literature regarding the impact of these concepts on SMEs in the Middle East, emphasizing the need for further research in this area.

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Role of open innovation and strategy on SMEs in Dubai: review and theoretical framework10.1108/BIJ-04-2022-0234Benchmarking: An International Journal2023-06-23© 2023 Emerald Publishing LimitedKhalfan AlmehairbiP. ArunprasadZakaria El HathatBenchmarking: An International Journalahead-of-printahead-of-print2023-06-2310.1108/BIJ-04-2022-0234https://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0234/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Workplace spirituality: exploring past, present and future through bibliometric analysishttps://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0251/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to do a comprehensive analysis of the existing literature on workplace spirituality to address the intellectual framework of workplace spirituality and the framework's future direction. A multistep screening procedure was used to obtain data from the Scopus database, which included 648 papers ranging from 1998 to 2023. The bibliometric analysis is conducted by using VOSviewer and Biblioshiny. The bibliometric analysis showcases that workplace spirituality is a multidimensional concept primarily studied in the organizational behavior domain. The most important research themes were organizational culture and spirituality. In addition, this paper advances workplace spirituality literature by identifying the keywords, prominent authors, journals and conceptual structure. The study summarizes the existing knowledge on workplace spirituality using bibliometric analysis, classifies thematic areas, identifies research gaps and suggests future avenues of research. The review paper conducts a bibliometric analysis of the emerging area of workplace spirituality over time. These results can also serve as a guide for future research in the subject of workplace spirituality.Workplace spirituality: exploring past, present and future through bibliometric analysis
Satyajit Barik, Tanaya Nayak
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims to do a comprehensive analysis of the existing literature on workplace spirituality to address the intellectual framework of workplace spirituality and the framework's future direction.

A multistep screening procedure was used to obtain data from the Scopus database, which included 648 papers ranging from 1998 to 2023. The bibliometric analysis is conducted by using VOSviewer and Biblioshiny.

The bibliometric analysis showcases that workplace spirituality is a multidimensional concept primarily studied in the organizational behavior domain. The most important research themes were organizational culture and spirituality. In addition, this paper advances workplace spirituality literature by identifying the keywords, prominent authors, journals and conceptual structure.

The study summarizes the existing knowledge on workplace spirituality using bibliometric analysis, classifies thematic areas, identifies research gaps and suggests future avenues of research.

The review paper conducts a bibliometric analysis of the emerging area of workplace spirituality over time. These results can also serve as a guide for future research in the subject of workplace spirituality.

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Workplace spirituality: exploring past, present and future through bibliometric analysis10.1108/BIJ-04-2022-0251Benchmarking: An International Journal2023-09-12© 2023 Emerald Publishing LimitedSatyajit BarikTanaya NayakBenchmarking: An International Journalahead-of-printahead-of-print2023-09-1210.1108/BIJ-04-2022-0251https://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0251/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Firm efficiency and corporate performance: the moderating role of controlling shareholdershttps://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0253/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study analyses the effects of firm efficiency on firm performance and how controlling shareholders moderate the link between the two variables. This study employs data envelopment analysis to estimate firm efficiency and the panel regression method to assess the hypothesised relationships among 1,295 firm-year observations of publicly listed firms in Malaysia from 2015 to 2019. The results indicate that firm efficiency (technical efficiency, pure technical efficiency and scale efficiency) has mixed relationships with firm performance (return on assets, market-to-book ratio and operating cash flows), all of which are being moderated by controlling shareholdings. This study highlights the importance of assessing firm efficiency as the key success factor for improving firm performance. Industrial managers should manage efficiently their resources or operating costs in achieving their corporate financial goals. Moreover, this study notes the presence of controlling shareholders, who can be either self-interested or company goal aligned. This study suggests becoming efficient in transforming inputs into outputs is a prerequisite before investigating accrual-based and cash-based firm performance measures, and the presence of controlling shareholders matters in these regards.Firm efficiency and corporate performance: the moderating role of controlling shareholders
Nguyen Huu Thien, Jawad Asif, Qian Long Kweh, Irene Wei Kiong Ting
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study analyses the effects of firm efficiency on firm performance and how controlling shareholders moderate the link between the two variables.

This study employs data envelopment analysis to estimate firm efficiency and the panel regression method to assess the hypothesised relationships among 1,295 firm-year observations of publicly listed firms in Malaysia from 2015 to 2019.

The results indicate that firm efficiency (technical efficiency, pure technical efficiency and scale efficiency) has mixed relationships with firm performance (return on assets, market-to-book ratio and operating cash flows), all of which are being moderated by controlling shareholdings.

This study highlights the importance of assessing firm efficiency as the key success factor for improving firm performance. Industrial managers should manage efficiently their resources or operating costs in achieving their corporate financial goals. Moreover, this study notes the presence of controlling shareholders, who can be either self-interested or company goal aligned.

This study suggests becoming efficient in transforming inputs into outputs is a prerequisite before investigating accrual-based and cash-based firm performance measures, and the presence of controlling shareholders matters in these regards.

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Firm efficiency and corporate performance: the moderating role of controlling shareholders10.1108/BIJ-04-2022-0253Benchmarking: An International Journal2023-07-28© 2023 Emerald Publishing LimitedNguyen Huu ThienJawad AsifQian Long KwehIrene Wei Kiong TingBenchmarking: An International Journalahead-of-printahead-of-print2023-07-2810.1108/BIJ-04-2022-0253https://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0253/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Strategic variants of the razor and blade business model: an inspiring benchmarkhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0262/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestGillette’s historically successful “razor and blade” business model (RBM) has been a promising benchmark for multiple businesses across diverse industries worldwide in the past several decades. The extant literature deals with very few nuances of this business model notwithstanding the fact that there are several variants of this business model being put to practical use by firms in diverse industries in grossly metaphorically equivalent situations. This study adopts the 2 × 2 truth table framework from the domains of mathematical logic and combinatorics in fleshing out all possible (four logical possibilities) variants of the razor and blade business model for further analysis. This application presents four mutually exclusive yet collectively exhaustive possibilities on any chosen dimension. Two major dimensions (viz., provision of subsidy and intra- or extra-firm involvement in the making of razors or blades or both) form part of the discussion in this paper. In addition, this study synthesizes and streamlines entrepreneurial wisdom from multiple intra-industry and inter-industry benchmarks in terms of real-time firms explicitly or implicitly adopting several variants of the RBM that suit their unique context and idiosyncratic trajectory of evolution in situations that are grossly reflective of the metaphorically equivalent scenario of razor and recurrent blades. Inductive method of research is carried out with real-time cases from diverse industries with a pivotally common pattern of razor and blade model in some form or the other. Several new variants of the razor and blade model (much beyond what the extant literature explicitly projects) have been discovered from the multiple metaphorically equivalent cases of RBM across industries. All of these expand the portfolio of options that relevant entrepreneurial firms can explore and exploit the best possible option chosen from them, given their unique context and idiosyncratic trajectory of growth. This study has enriched the literature by presenting and analyzing a more inclusive or perhaps comprehensive palette of explicit choices in the form of several variants of the RBM for the relevant entrepreneurial firms to choose from. Future research can undertake the task of comparing these variants of RBM with those of upcoming servitization business models such as guaranteed availability, subscription and performance-based contracting and exploring the prospects of diverse combinations. Smart entrepreneurial firms identify and adopt inspiring benchmarks (like razor and blade model whenever appropriate) duly tweaked and blended into a gestalt benchmark for optimal profits and attractive market shares. They target diverse market segments for tied-goods with different variants or combinations of the relevant benchmarks in the form of variegated customer value propositions (CVPs) that have unique and enticing appeal to the respective market segments. Value-sensitive customers on the rise globally choose the option that best suits them from among multiple alternatives offered by competing firms in the market. As long as the ratio of utility to price of such an offer is among the highest, even a no-frills CVP may be most appealing to one market segment while a plush CVP may be tempting to yet another market segment simultaneously. While professional business firms embrace resource leverage practices consciously, amateur customers do so subconsciously. Each party subliminally desires to have the maximum bang-to-buck ratio as the optimal return on investment, given their priorities ceteris paribus. Prior studies on the RBM have explicitly captured only a few variants of the razor and blade model. This study is perhaps the first of its kind that ferrets out many other variants (more than ten) of the razor and blade model with due simplification and exemplification, justification and demystification.Strategic variants of the razor and blade business model: an inspiring benchmark
S. Balasubrahmanyam, Deepa Sethi
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Gillette’s historically successful “razor and blade” business model (RBM) has been a promising benchmark for multiple businesses across diverse industries worldwide in the past several decades. The extant literature deals with very few nuances of this business model notwithstanding the fact that there are several variants of this business model being put to practical use by firms in diverse industries in grossly metaphorically equivalent situations.

This study adopts the 2 × 2 truth table framework from the domains of mathematical logic and combinatorics in fleshing out all possible (four logical possibilities) variants of the razor and blade business model for further analysis. This application presents four mutually exclusive yet collectively exhaustive possibilities on any chosen dimension. Two major dimensions (viz., provision of subsidy and intra- or extra-firm involvement in the making of razors or blades or both) form part of the discussion in this paper. In addition, this study synthesizes and streamlines entrepreneurial wisdom from multiple intra-industry and inter-industry benchmarks in terms of real-time firms explicitly or implicitly adopting several variants of the RBM that suit their unique context and idiosyncratic trajectory of evolution in situations that are grossly reflective of the metaphorically equivalent scenario of razor and recurrent blades. Inductive method of research is carried out with real-time cases from diverse industries with a pivotally common pattern of razor and blade model in some form or the other.

Several new variants of the razor and blade model (much beyond what the extant literature explicitly projects) have been discovered from the multiple metaphorically equivalent cases of RBM across industries. All of these expand the portfolio of options that relevant entrepreneurial firms can explore and exploit the best possible option chosen from them, given their unique context and idiosyncratic trajectory of growth.

This study has enriched the literature by presenting and analyzing a more inclusive or perhaps comprehensive palette of explicit choices in the form of several variants of the RBM for the relevant entrepreneurial firms to choose from. Future research can undertake the task of comparing these variants of RBM with those of upcoming servitization business models such as guaranteed availability, subscription and performance-based contracting and exploring the prospects of diverse combinations.

Smart entrepreneurial firms identify and adopt inspiring benchmarks (like razor and blade model whenever appropriate) duly tweaked and blended into a gestalt benchmark for optimal profits and attractive market shares. They target diverse market segments for tied-goods with different variants or combinations of the relevant benchmarks in the form of variegated customer value propositions (CVPs) that have unique and enticing appeal to the respective market segments.

Value-sensitive customers on the rise globally choose the option that best suits them from among multiple alternatives offered by competing firms in the market. As long as the ratio of utility to price of such an offer is among the highest, even a no-frills CVP may be most appealing to one market segment while a plush CVP may be tempting to yet another market segment simultaneously. While professional business firms embrace resource leverage practices consciously, amateur customers do so subconsciously. Each party subliminally desires to have the maximum bang-to-buck ratio as the optimal return on investment, given their priorities ceteris paribus.

Prior studies on the RBM have explicitly captured only a few variants of the razor and blade model. This study is perhaps the first of its kind that ferrets out many other variants (more than ten) of the razor and blade model with due simplification and exemplification, justification and demystification.

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Strategic variants of the razor and blade business model: an inspiring benchmark10.1108/BIJ-04-2022-0262Benchmarking: An International Journal2023-08-03© 2023 Emerald Publishing LimitedS. BalasubrahmanyamDeepa SethiBenchmarking: An International Journalahead-of-printahead-of-print2023-08-0310.1108/BIJ-04-2022-0262https://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0262/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Human resource analytics revisited: a systematic literature review of its adoption, global acceptance and implementationhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0272/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis systematic literature review aims to explore the adoption, global acceptance and implementation of human resources (HR) analytics (HRA) by reviewing literature on the subject. HRA adoption can assist HR professionals in managing complex procedures and making strategic human resource management (SHRM) decisions more effectively. The study also aims to identify the applications of analytics in various disciplines of management. The review is conducted using a domain-based structured literature review (SLR), emphasizing the diffusion of innovative thinking and the adoption process of HRA among early adopters. The philosophical stances are analyzed with the combination of research onion model and PRISMA protocol. Secondary data are gathered from published journals, books, case studies, conference proceedings, web pages and media stories as the primary source of information. The study finds that skilled professionals and management assistance can significantly impact adoption intentions, enabling professionals to deal with analytics. The examples and analytical models provided by early adopters allow managers to manage complex processes and make SHRM decisions. The study suggests that the lack of use of quantitative techniques is a key limitation and should be considered in future studies. Despite the rise in the number of research papers on HRA, its application in the workplace remains limited. This research can assist managers in implementing HRA and help resolve complex and inefficient processes, making SHRM decisions. This study adds to the existing body of knowledge on how HRA can aid a company's efficacy and performance and can be considered one of the first to link adoption and HRA.Human resource analytics revisited: a systematic literature review of its adoption, global acceptance and implementation
Rukma Ramachandran, Vimal Babu, Vijaya Prabhagar Murugesan
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This systematic literature review aims to explore the adoption, global acceptance and implementation of human resources (HR) analytics (HRA) by reviewing literature on the subject. HRA adoption can assist HR professionals in managing complex procedures and making strategic human resource management (SHRM) decisions more effectively. The study also aims to identify the applications of analytics in various disciplines of management.

The review is conducted using a domain-based structured literature review (SLR), emphasizing the diffusion of innovative thinking and the adoption process of HRA among early adopters. The philosophical stances are analyzed with the combination of research onion model and PRISMA protocol. Secondary data are gathered from published journals, books, case studies, conference proceedings, web pages and media stories as the primary source of information.

The study finds that skilled professionals and management assistance can significantly impact adoption intentions, enabling professionals to deal with analytics. The examples and analytical models provided by early adopters allow managers to manage complex processes and make SHRM decisions.

The study suggests that the lack of use of quantitative techniques is a key limitation and should be considered in future studies. Despite the rise in the number of research papers on HRA, its application in the workplace remains limited.

This research can assist managers in implementing HRA and help resolve complex and inefficient processes, making SHRM decisions.

This study adds to the existing body of knowledge on how HRA can aid a company's efficacy and performance and can be considered one of the first to link adoption and HRA.

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Human resource analytics revisited: a systematic literature review of its adoption, global acceptance and implementation10.1108/BIJ-04-2022-0272Benchmarking: An International Journal2023-08-02© 2023 Emerald Publishing LimitedRukma RamachandranVimal BabuVijaya Prabhagar MurugesanBenchmarking: An International Journalahead-of-printahead-of-print2023-08-0210.1108/BIJ-04-2022-0272https://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0272/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
MCDM model to rank the performance outcomes in the implementation of Industry 4.0https://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0273/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIndustry 4.0 has received significant attention in today's competitive business market, necessitating a restructuring of functional domains in nearly every manufacturing organization. A comprehensive strategy to improve performance in preparation for Industry 4.0 implementation necessitates several steps, one of which is the establishment of performance outcomes (POs). The aim of this paper is to identify and rank the POs realized due to the adoption of Industry 4.0 enablers. Based on an extensive literature review and inputs received from experts, a comprehensive list of enablers and the POs was prepared and finalized. This paper proposes a framework based on hybrid solution methodology, namely Neutrosophic Analytical Hierarchy Process (N-AHP) and Neutrosophic Combined Compromise Solution (N-CoCoSo), to rank the POs realized due to the adoption of Industry 4.0 enablers. The N-AHP methodology has been adopted to calculate the relative weights of the Industry 4.0 enablers. In comparison, the N-CoCoSo method has been adopted to rank the POs of Industry 4.0. The proposed framework is applied to an Indian manufacturing organization to test the organization's practical applicability. Additionally, sensitivity analysis is also carried out to check the steadiness of the proposed framework. The findings of this study revealed that “Improved responsiveness to market conditions in today's competitive business environment” is the top-ranked PO of Industry 4.0, followed by “Enhanced competitiveness and better market share”, “Better product quality, through smart management of production process” and “Reduction in manufacturing waste and environmental sustainability” which could be realized due to adoption of its enablers. This research would aid practitioners by enhancing the practitioners' capacity to understand and prioritize the various POs resulting from implementing Industry 4.0 enablers. Embracing a clear strategic plan will further assist practitioners in improving the efficiency of Industry 4.0 implementation. Previous literature has only addressed the relationship between Industry 4.0 enablers and POs in a limited way. This paper attempts to compile a comprehensive list of Industry 4.0 enablers relevant to manufacturing organizations in order to fill this knowledge and research gap.MCDM model to rank the performance outcomes in the implementation of Industry 4.0
Veepan Kumar, Prem Vrat, Ravi Shankar
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Industry 4.0 has received significant attention in today's competitive business market, necessitating a restructuring of functional domains in nearly every manufacturing organization. A comprehensive strategy to improve performance in preparation for Industry 4.0 implementation necessitates several steps, one of which is the establishment of performance outcomes (POs). The aim of this paper is to identify and rank the POs realized due to the adoption of Industry 4.0 enablers.

Based on an extensive literature review and inputs received from experts, a comprehensive list of enablers and the POs was prepared and finalized. This paper proposes a framework based on hybrid solution methodology, namely Neutrosophic Analytical Hierarchy Process (N-AHP) and Neutrosophic Combined Compromise Solution (N-CoCoSo), to rank the POs realized due to the adoption of Industry 4.0 enablers. The N-AHP methodology has been adopted to calculate the relative weights of the Industry 4.0 enablers. In comparison, the N-CoCoSo method has been adopted to rank the POs of Industry 4.0.

The proposed framework is applied to an Indian manufacturing organization to test the organization's practical applicability. Additionally, sensitivity analysis is also carried out to check the steadiness of the proposed framework. The findings of this study revealed that “Improved responsiveness to market conditions in today's competitive business environment” is the top-ranked PO of Industry 4.0, followed by “Enhanced competitiveness and better market share”, “Better product quality, through smart management of production process” and “Reduction in manufacturing waste and environmental sustainability” which could be realized due to adoption of its enablers.

This research would aid practitioners by enhancing the practitioners' capacity to understand and prioritize the various POs resulting from implementing Industry 4.0 enablers. Embracing a clear strategic plan will further assist practitioners in improving the efficiency of Industry 4.0 implementation.

Previous literature has only addressed the relationship between Industry 4.0 enablers and POs in a limited way. This paper attempts to compile a comprehensive list of Industry 4.0 enablers relevant to manufacturing organizations in order to fill this knowledge and research gap.

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MCDM model to rank the performance outcomes in the implementation of Industry 4.010.1108/BIJ-04-2022-0273Benchmarking: An International Journal2023-07-06© 2023 Emerald Publishing LimitedVeepan KumarPrem VratRavi ShankarBenchmarking: An International Journalahead-of-printahead-of-print2023-07-0610.1108/BIJ-04-2022-0273https://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2022-0273/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Examining the relationships between big data analytics capability, entrepreneurial orientation and sustainable supply chain performance: moderating role of trusthttps://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2023-0206/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestUsing a dynamic capability view, this study examined the relationships between big data analytics capability (BDAC), entrepreneurial orientation (EO) and sustainable supply chain performance (SSCP) by exploring the moderating role of trust among supply chain partners. Questionnaires were collected from 300 manufacturing organizations using snow sampling. The moderating connections and direct relationships were examined using Hays' process macro and structural equation modeling. BDAC was positively related to EO and SSCP. When supply chain partners experienced low levels of trust, an increase in BDAC did not enhance SSCP. As trust increased, the relationship between BDAC and SSCP became more positive, underpinning the moderating effects of trust. Moreover, trust did not moderate the relationship between BDAC and EO. The moderating effect of trust on the relationship between EO and SSCP showed a positive relationship between EO and SSCP when trust was low; however, the relationship became negative when trust was high. Developing technology alone may not be sufficient, as supply chain managers need to establish a strong business relationship based on mutual trust. However, they also need to be aware of the dangers of high levels of trust because these may negatively affect performance. Therefore, supply chain managers need to achieve an optimal level of trust that is neither excessive nor insufficient. Advances in technology and entrepreneurial drive for supply chain sustainability make it pertinent to examine trust levels among supply chain partners and the varying impact on BDAC, EO and SSCP. The current study shows the negative aspects of too much trust among supply chain partners.Examining the relationships between big data analytics capability, entrepreneurial orientation and sustainable supply chain performance: moderating role of trust
Syed Awais Ahmad Tipu, Kamel Fantazy
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Using a dynamic capability view, this study examined the relationships between big data analytics capability (BDAC), entrepreneurial orientation (EO) and sustainable supply chain performance (SSCP) by exploring the moderating role of trust among supply chain partners.

Questionnaires were collected from 300 manufacturing organizations using snow sampling. The moderating connections and direct relationships were examined using Hays' process macro and structural equation modeling.

BDAC was positively related to EO and SSCP. When supply chain partners experienced low levels of trust, an increase in BDAC did not enhance SSCP. As trust increased, the relationship between BDAC and SSCP became more positive, underpinning the moderating effects of trust. Moreover, trust did not moderate the relationship between BDAC and EO. The moderating effect of trust on the relationship between EO and SSCP showed a positive relationship between EO and SSCP when trust was low; however, the relationship became negative when trust was high.

Developing technology alone may not be sufficient, as supply chain managers need to establish a strong business relationship based on mutual trust. However, they also need to be aware of the dangers of high levels of trust because these may negatively affect performance. Therefore, supply chain managers need to achieve an optimal level of trust that is neither excessive nor insufficient.

Advances in technology and entrepreneurial drive for supply chain sustainability make it pertinent to examine trust levels among supply chain partners and the varying impact on BDAC, EO and SSCP. The current study shows the negative aspects of too much trust among supply chain partners.

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Examining the relationships between big data analytics capability, entrepreneurial orientation and sustainable supply chain performance: moderating role of trust10.1108/BIJ-04-2023-0206Benchmarking: An International Journal2023-10-23© 2023 Emerald Publishing LimitedSyed Awais Ahmad TipuKamel FantazyBenchmarking: An International Journalahead-of-printahead-of-print2023-10-2310.1108/BIJ-04-2023-0206https://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2023-0206/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Competitive strategy and organizational performance: a systematic literature reviewhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2023-0225/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this paper is to provide an organizing lens for viewing the distinct contributions to knowledge production from those research communities addressing the impact of competitive strategy on company performance in general, and the influence of cost leadership and differentiation strategy on organizational performance in detail. The research methodology was based on the PRISMA review, and thematic analysis based on an iterative process of open coding was analyzed and then the sample was analyzed by illustrating the research title, objectives, method, data analysis, sample size, variables and country. The main factor that influenced the competitive strategy is strategic growth; strategic growth has a significant influence on competitive strategy. Furthermore, competitive strategy will boost firm network, performance measurement and organization behavior. In the same way, the internal goal factor will enhance organizational effectiveness. Also, a differentiation strategy will support management practice factors, strategic positions, product price, product characteristics and company performance. This study contributes to the literature by identifying a framework of competitive strategy factors, company performance factors, cost leadership strategy factors, differentiation strategy factors and competitive strategy with global market factors. This study provides a complete picture and description of the resulting body knowledge in competitive strategy and organizational performance.Competitive strategy and organizational performance: a systematic literature review
Abdulkader Zairbani, Senthil Kumar Jaya Prakash
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this paper is to provide an organizing lens for viewing the distinct contributions to knowledge production from those research communities addressing the impact of competitive strategy on company performance in general, and the influence of cost leadership and differentiation strategy on organizational performance in detail.

The research methodology was based on the PRISMA review, and thematic analysis based on an iterative process of open coding was analyzed and then the sample was analyzed by illustrating the research title, objectives, method, data analysis, sample size, variables and country.

The main factor that influenced the competitive strategy is strategic growth; strategic growth has a significant influence on competitive strategy. Furthermore, competitive strategy will boost firm network, performance measurement and organization behavior. In the same way, the internal goal factor will enhance organizational effectiveness. Also, a differentiation strategy will support management practice factors, strategic positions, product price, product characteristics and company performance.

This study contributes to the literature by identifying a framework of competitive strategy factors, company performance factors, cost leadership strategy factors, differentiation strategy factors and competitive strategy with global market factors. This study provides a complete picture and description of the resulting body knowledge in competitive strategy and organizational performance.

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Competitive strategy and organizational performance: a systematic literature review10.1108/BIJ-04-2023-0225Benchmarking: An International Journal2023-11-24© 2023 Emerald Publishing LimitedAbdulkader ZairbaniSenthil Kumar Jaya PrakashBenchmarking: An International Journalahead-of-printahead-of-print2023-11-2410.1108/BIJ-04-2023-0225https://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2023-0225/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Modeling barriers to adoption of digitization in supply chains using FTOPSIS and its impact on sustainability TBLhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2023-0234/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis article aims at - exploring and prioritizing the barriers to adoption of digitization in supply chains (SCs), categorizing them into sustainability triple bottom line (STBL) based upon their direct impact and suggesting digital technologies to address each barrier. A five-phase methodology is used which consists of an exploration of 44 barriers to the adoption of digitization in SCs, analysis of 44 barriers for mean, standard deviation and Cronbach alpha based on questionnaire-based feedback of 25 experts, extraction of 10 most significant barriers through 05 experts, followed by categorization of the barriers into STBL referring to their direct impact on STBL, prioritization of ten barriers using Fuzzy Technique for Order Performance by Similarity to Ideal Solution and recommendation of digital technologies to address each barrier. While all the barriers considered in this study significantly impede the adoption of digitization in SCs, lack of top management commitment (B1) is found to be most crucial while lack of culture toward use of information and communication technology required for digitization (B3) has minimum impact. Large investment in digital infrastructure (B6), difficulty in integration of cyber physical systems (CPSs) on varied platforms (B8) and lack of experts having knowledge of digital technologies (B2) are equally important barriers requiring more attention while adopting digitization in SCs. This study is mainly based on feedback from 25 seasoned experts; a wider cross section of experts will give more insight. The outcomes are very significant for organizations looking to adopt digitization in their SCs. Simultaneous consideration to all the barriers becomes impractical hence prioritization of same will be useful for the SC managers to benchmark their preparedness and decide strategies for the adoption of digitization with due consideration toward the impact of barriers on STBL. The digital technologies recommended will further aid in planning the digital strategies to address each barrier. A unique approach to explore, analyze, prioritize and categorize the barriers to adoption of digitization in SCs is used to provide a deeper understanding of factors deterring the same. It implies that a supportive top management along with systematic allocation of finances plays a crucial role. The importance of availability of digital experts for integrating CPSs on a single platform is also highlighted. The digital technologies recommended will further assist the organizations toward adoption of digitization in SCs with due consideration to STBL.Modeling barriers to adoption of digitization in supply chains using FTOPSIS and its impact on sustainability TBL
Santosh B. Rane, Gayatri J. Abhyankar, Milind Shrikant Kirkire, Rajeev Agrawal
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This article aims at - exploring and prioritizing the barriers to adoption of digitization in supply chains (SCs), categorizing them into sustainability triple bottom line (STBL) based upon their direct impact and suggesting digital technologies to address each barrier.

A five-phase methodology is used which consists of an exploration of 44 barriers to the adoption of digitization in SCs, analysis of 44 barriers for mean, standard deviation and Cronbach alpha based on questionnaire-based feedback of 25 experts, extraction of 10 most significant barriers through 05 experts, followed by categorization of the barriers into STBL referring to their direct impact on STBL, prioritization of ten barriers using Fuzzy Technique for Order Performance by Similarity to Ideal Solution and recommendation of digital technologies to address each barrier.

While all the barriers considered in this study significantly impede the adoption of digitization in SCs, lack of top management commitment (B1) is found to be most crucial while lack of culture toward use of information and communication technology required for digitization (B3) has minimum impact. Large investment in digital infrastructure (B6), difficulty in integration of cyber physical systems (CPSs) on varied platforms (B8) and lack of experts having knowledge of digital technologies (B2) are equally important barriers requiring more attention while adopting digitization in SCs.

This study is mainly based on feedback from 25 seasoned experts; a wider cross section of experts will give more insight.

The outcomes are very significant for organizations looking to adopt digitization in their SCs. Simultaneous consideration to all the barriers becomes impractical hence prioritization of same will be useful for the SC managers to benchmark their preparedness and decide strategies for the adoption of digitization with due consideration toward the impact of barriers on STBL. The digital technologies recommended will further aid in planning the digital strategies to address each barrier.

A unique approach to explore, analyze, prioritize and categorize the barriers to adoption of digitization in SCs is used to provide a deeper understanding of factors deterring the same. It implies that a supportive top management along with systematic allocation of finances plays a crucial role. The importance of availability of digital experts for integrating CPSs on a single platform is also highlighted. The digital technologies recommended will further assist the organizations toward adoption of digitization in SCs with due consideration to STBL.

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Modeling barriers to adoption of digitization in supply chains using FTOPSIS and its impact on sustainability TBL10.1108/BIJ-04-2023-0234Benchmarking: An International Journal2023-12-19© 2023 Emerald Publishing LimitedSantosh B. RaneGayatri J. AbhyankarMilind Shrikant KirkireRajeev AgrawalBenchmarking: An International Journalahead-of-printahead-of-print2023-12-1910.1108/BIJ-04-2023-0234https://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2023-0234/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Supply chain management maturity and business models: scientific mapping using SciMAThttps://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2023-0255/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestOrganizations and markets are constantly developing and changing, impacting how organizations create value and manage supply chains. This paper aims to identify the motor themes and subthemes of academic research that relate supply chain management (SCM) maturity and business models (BMs). The Science Mapping Analysis Tool (SciMAT) was used to conduct a seven-step bibliometric analysis of 889 documents indexed in the Scopus database clustering by relatedness of works and keywords. The methodological approach included content analysis of the literature, longitudinal analysis and strategic diagram analysis. The thematic evolution analysis revealed that three themes drive the studies on SCM maturity and BM: industry 4.0 (motor theme), environmental management (transversal theme) and product management (highly developed and isolated theme). The strategic diagrams and co-word networks allowed to graphically identify the main topics connecting SCM maturity and BM. Considering this connection, the scientific mapping emphasizes the significance and strength of the link between digital technologies, technology management and manufacturing management in Industry 4.0. In addition, the connections between the subthemes revealed that circular economy and green human resource management are important concepts to advance theory and practice on the connection between SCM maturity and BM. This research extends the knowledge base by providing an analysis of the key themes and the links with subthemes in the literature that relate to SCM maturity and BM. Key studies are analyzed and linked with the key topics identified using the SciMAT software. Future research avenues are outlined, providing new insights to advance theory and practice.Supply chain management maturity and business models: scientific mapping using SciMAT
Lúcio Flavio Vasconcelos, Tiago F.A.C. Sigahi, Jefferson de Souza Pinto, Izabela Simon Rampasso, Rosley Anholon
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Organizations and markets are constantly developing and changing, impacting how organizations create value and manage supply chains. This paper aims to identify the motor themes and subthemes of academic research that relate supply chain management (SCM) maturity and business models (BMs).

The Science Mapping Analysis Tool (SciMAT) was used to conduct a seven-step bibliometric analysis of 889 documents indexed in the Scopus database clustering by relatedness of works and keywords. The methodological approach included content analysis of the literature, longitudinal analysis and strategic diagram analysis.

The thematic evolution analysis revealed that three themes drive the studies on SCM maturity and BM: industry 4.0 (motor theme), environmental management (transversal theme) and product management (highly developed and isolated theme). The strategic diagrams and co-word networks allowed to graphically identify the main topics connecting SCM maturity and BM. Considering this connection, the scientific mapping emphasizes the significance and strength of the link between digital technologies, technology management and manufacturing management in Industry 4.0. In addition, the connections between the subthemes revealed that circular economy and green human resource management are important concepts to advance theory and practice on the connection between SCM maturity and BM.

This research extends the knowledge base by providing an analysis of the key themes and the links with subthemes in the literature that relate to SCM maturity and BM. Key studies are analyzed and linked with the key topics identified using the SciMAT software. Future research avenues are outlined, providing new insights to advance theory and practice.

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Supply chain management maturity and business models: scientific mapping using SciMAT10.1108/BIJ-04-2023-0255Benchmarking: An International Journal2023-11-21© 2023 Emerald Publishing LimitedLúcio Flavio VasconcelosTiago F.A.C. SigahiJefferson de Souza PintoIzabela Simon RampassoRosley AnholonBenchmarking: An International Journalahead-of-printahead-of-print2023-11-2110.1108/BIJ-04-2023-0255https://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2023-0255/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The challenges in adoption of circular economy in SMEs – a research agenda and way forwardhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2023-0272/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe circular economy (CE) represents an industry-wide transition from linear to circular processes. There has been a proliferation of literature on CE in the last decade. However, the existing studies on the adaption of CE in small and medium-sized enterprises (SMEs) are scarce. This study aims to develop a research agenda and the way forward for future researchers focusing on the adoption of CE. This article analyses the CE concepts through a Systematic Literature Review (SLR). Coding and content analysis are performed to generate emergent themes with the help of “Atlas.ti” software. The authors uncovered the contemporary significance of adopting CE and the state-of-the-art literature on CE. The study's findings fall into four broad themes: Technical know-how, resource and process optimization, reverse practices and technology and innovation. Ten thought-provoking questions were identified in the four themes that researchers can explore further in embracing CE to achieve sustainability in SMEs. The study has highlighted the importance of CE adoption and CE's benefits to stakeholders across all three dimensions, i.e. social, economic and ecological. Practitioners can use the agenda in four themes to strengthen the practitioners' existing practices in SMEs to promote CE. The study's uniqueness is the supply of current knowledge from diverse literature and practical consequences for SMEs. This study opens new lines of inquiry to adopt CE in SMEs, streamlining the existing literature into four themes to focus future research.The challenges in adoption of circular economy in SMEs – a research agenda and way forward
Mukesh Kondala, Sai Sudhakar Nudurupati, Raja Phani Pappu
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The circular economy (CE) represents an industry-wide transition from linear to circular processes. There has been a proliferation of literature on CE in the last decade. However, the existing studies on the adaption of CE in small and medium-sized enterprises (SMEs) are scarce. This study aims to develop a research agenda and the way forward for future researchers focusing on the adoption of CE.

This article analyses the CE concepts through a Systematic Literature Review (SLR). Coding and content analysis are performed to generate emergent themes with the help of “Atlas.ti” software.

The authors uncovered the contemporary significance of adopting CE and the state-of-the-art literature on CE. The study's findings fall into four broad themes: Technical know-how, resource and process optimization, reverse practices and technology and innovation. Ten thought-provoking questions were identified in the four themes that researchers can explore further in embracing CE to achieve sustainability in SMEs.

The study has highlighted the importance of CE adoption and CE's benefits to stakeholders across all three dimensions, i.e. social, economic and ecological. Practitioners can use the agenda in four themes to strengthen the practitioners' existing practices in SMEs to promote CE.

The study's uniqueness is the supply of current knowledge from diverse literature and practical consequences for SMEs. This study opens new lines of inquiry to adopt CE in SMEs, streamlining the existing literature into four themes to focus future research.

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The challenges in adoption of circular economy in SMEs – a research agenda and way forward10.1108/BIJ-04-2023-0272Benchmarking: An International Journal2023-07-17© 2023 Emerald Publishing LimitedMukesh KondalaSai Sudhakar NudurupatiRaja Phani PappuBenchmarking: An International Journalahead-of-printahead-of-print2023-07-1710.1108/BIJ-04-2023-0272https://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2023-0272/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Humanitarian supply chain management in the digital age: a hybrid review using published literature and social media datahttps://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2023-0273/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to examine various data sources to identify trends and themes in humanitarian supply chain management (HSCM) in the digital age. In this study, various data sources such as published literature and social media content from Twitter, LinkedIn, blogs and forums are used to identify trending topics and themes on HSCM using topic modelling. The study examined 33 published literature and more than 94,000 documents, including tweets and expert opinions, and identified eight themes related to HSCM in the digital age namely “Digital technology enabled global partnerships”, “Digital tech enabled sustainability”, “Digital tech enabled risk reduction for climate changes and uncertainties”, “Digital tech enabled preparedness, response and resilience”, “Digital tech enabled health system enhancement”, “Digital tech enabled food system enhancement”, “Digital tech enabled ethical process and systems” and “Digital tech enabled humanitarian logistics”. The study also proposed a framework of drivers, processes and impacts for each theme and directions for future research. Previous research has predominantly relied on published literature to identify emerging themes and trends on a particular topic. This study is unique because it examines the ability of social media sources such as blogs, websites, forums and published literature to reveal evolving patterns and trends in HSCM in the digital age.Humanitarian supply chain management in the digital age: a hybrid review using published literature and social media data
Santosh Kumar Shrivastav, Surajit Bag
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this study is to examine various data sources to identify trends and themes in humanitarian supply chain management (HSCM) in the digital age.

In this study, various data sources such as published literature and social media content from Twitter, LinkedIn, blogs and forums are used to identify trending topics and themes on HSCM using topic modelling.

The study examined 33 published literature and more than 94,000 documents, including tweets and expert opinions, and identified eight themes related to HSCM in the digital age namely “Digital technology enabled global partnerships”, “Digital tech enabled sustainability”, “Digital tech enabled risk reduction for climate changes and uncertainties”, “Digital tech enabled preparedness, response and resilience”, “Digital tech enabled health system enhancement”, “Digital tech enabled food system enhancement”, “Digital tech enabled ethical process and systems” and “Digital tech enabled humanitarian logistics”. The study also proposed a framework of drivers, processes and impacts for each theme and directions for future research.

Previous research has predominantly relied on published literature to identify emerging themes and trends on a particular topic. This study is unique because it examines the ability of social media sources such as blogs, websites, forums and published literature to reveal evolving patterns and trends in HSCM in the digital age.

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Humanitarian supply chain management in the digital age: a hybrid review using published literature and social media data10.1108/BIJ-04-2023-0273Benchmarking: An International Journal2023-07-18© 2023 Santosh Kumar Shrivastav and Surajit BagSantosh Kumar ShrivastavSurajit BagBenchmarking: An International Journalahead-of-printahead-of-print2023-07-1810.1108/BIJ-04-2023-0273https://www.emerald.com/insight/content/doi/10.1108/BIJ-04-2023-0273/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Santosh Kumar Shrivastav and Surajit Baghttp://creativecommons.org/licences/by/4.0/legalcode
Ethical leadership and employee creativity among engineering employees: evidence from a developing economyhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2021-0266/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestBased on the trait activation theory, the current study systematically integrates how autonomy interacts with proactivity to influence the relationship between ethical leadership style and employee creativity. Using simple random sampling and questionnaires, a sample of 475 engineering employees of 3 leading telecommunication companies in Ghana were obtained. The analysis was done using structured equation modeling (SEM), using SmartPLS. The results showed that ethical leadership style provides employees with job autonomy which facilitates individual creativity. Employee proactivity also moderates a positive relationship between autonomy and creativity such that high-proactive employees are well placed to produce more creative outcomes when given autonomy. At the individual level, personal characteristics determine the degree of creativity. The current study implies that telecommunication companies should put in more efforts to train and encourage leaders to be ethical in leaders' dealings with employees and employees must be rewarded for taking initiative. With a focus on the integrative approach from a developing economy, this work is novel in exploring how contextual and personal features impact creativity.Ethical leadership and employee creativity among engineering employees: evidence from a developing economy
Stephen Tetteh, Rebecca Dei Mensah, Christian Narh Opata, Claudia Nyarko Mensah
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Based on the trait activation theory, the current study systematically integrates how autonomy interacts with proactivity to influence the relationship between ethical leadership style and employee creativity.

Using simple random sampling and questionnaires, a sample of 475 engineering employees of 3 leading telecommunication companies in Ghana were obtained. The analysis was done using structured equation modeling (SEM), using SmartPLS.

The results showed that ethical leadership style provides employees with job autonomy which facilitates individual creativity. Employee proactivity also moderates a positive relationship between autonomy and creativity such that high-proactive employees are well placed to produce more creative outcomes when given autonomy. At the individual level, personal characteristics determine the degree of creativity.

The current study implies that telecommunication companies should put in more efforts to train and encourage leaders to be ethical in leaders' dealings with employees and employees must be rewarded for taking initiative.

With a focus on the integrative approach from a developing economy, this work is novel in exploring how contextual and personal features impact creativity.

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Ethical leadership and employee creativity among engineering employees: evidence from a developing economy10.1108/BIJ-05-2021-0266Benchmarking: An International Journal2023-04-25© 2023 Emerald Publishing LimitedStephen TettehRebecca Dei MensahChristian Narh OpataClaudia Nyarko MensahBenchmarking: An International Journalahead-of-printahead-of-print2023-04-2510.1108/BIJ-05-2021-0266https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2021-0266/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Do customer centricity and innovativeness mediate the relationship between total quality management and the corporate success of SaaS companies?https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0281/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis research explores the mediating role of a firm's innovativeness and customer orientation on the relationship between commercial success and total quality management (TQM) in the Indian SaaS (Software-as-a-Service) sector. The hypotheses suggested for this study were validated using partial least squares-based structural equation modeling on data collected from 189 executives working in SaaS companies in India. The findings of this study revealed that a SaaS company's innovativeness fully mediates the relationship between TQM and corporate performance, whereas the customer orientation of SaaS companies partially mediates the relationship between TQM and corporate performance. Findings of this paper indicate that, in addition to TQM deployment, SaaS companies' innovativeness and customer-focused strategy will improve their corporate performance. With minimal research focusing on India, this study may be considered a pioneer work. It can serve as a basis for SaaS company promoters to improve their corporate performance by implementing TQM processes.Do customer centricity and innovativeness mediate the relationship between total quality management and the corporate success of SaaS companies?
Ajitabh Dash
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This research explores the mediating role of a firm's innovativeness and customer orientation on the relationship between commercial success and total quality management (TQM) in the Indian SaaS (Software-as-a-Service) sector.

The hypotheses suggested for this study were validated using partial least squares-based structural equation modeling on data collected from 189 executives working in SaaS companies in India.

The findings of this study revealed that a SaaS company's innovativeness fully mediates the relationship between TQM and corporate performance, whereas the customer orientation of SaaS companies partially mediates the relationship between TQM and corporate performance.

Findings of this paper indicate that, in addition to TQM deployment, SaaS companies' innovativeness and customer-focused strategy will improve their corporate performance. With minimal research focusing on India, this study may be considered a pioneer work. It can serve as a basis for SaaS company promoters to improve their corporate performance by implementing TQM processes.

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Do customer centricity and innovativeness mediate the relationship between total quality management and the corporate success of SaaS companies?10.1108/BIJ-05-2022-0281Benchmarking: An International Journal2023-04-03© 2023 Emerald Publishing LimitedAjitabh DashBenchmarking: An International Journalahead-of-printahead-of-print2023-04-0310.1108/BIJ-05-2022-0281https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0281/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Resilient and sustainable supply chain criteria for performance evaluation: selection and ranking through fuzzy Delphihttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0283/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn the supply chain performance measurement (SCPM) there seems to be no consensus about measures for performance evaluation and suitable criteria from resilience and sustainability paradigms. In this way, this research aims to identify the attributes that a supply chain (SC) should follow to be resilient and sustainable, and then to evaluate their importance according to industry experts. This study suggests a hybrid approach. The authors identified the most commonly used criteria using literature review, and then applied fuzzy Delphi technique (FDT) with the objective of surveying experts to find the attributes used in practice and asked to assess their relevance. The resilient-sustainable supply chain (RSSC) is formed by four dimensions: resiliency, economic, environmental and social. A total of 15 criteria are identified, and the most important are visibility, flexibility, supply chain risk management (SCRM) culture, work conditions and communication. This study used a literature review, so it is subject to a time frame, and the criteria could no longer be relevant as the time and business conditions change. Also, the findings may not be completely applicable throughout different industries, and therefore the finding cannot be replicated to other businesses. This study will assist decision-makers among other interested parties to construct and/or strengthen an integrated SC that mixes resiliency and sustainability. This study contributes to the state-of-art by producing a characterization of the resilient and sustainable supply chain for the automotive industry. Also, this research produces a new and holistic framework for resilient and sustainable SCPM supporting the decision-making process.Resilient and sustainable supply chain criteria for performance evaluation: selection and ranking through fuzzy Delphi
Javier Isaac Torres Vergara, Jania Astrid Saucedo Martínez, Daniela Olivo Lucio
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

In the supply chain performance measurement (SCPM) there seems to be no consensus about measures for performance evaluation and suitable criteria from resilience and sustainability paradigms. In this way, this research aims to identify the attributes that a supply chain (SC) should follow to be resilient and sustainable, and then to evaluate their importance according to industry experts.

This study suggests a hybrid approach. The authors identified the most commonly used criteria using literature review, and then applied fuzzy Delphi technique (FDT) with the objective of surveying experts to find the attributes used in practice and asked to assess their relevance.

The resilient-sustainable supply chain (RSSC) is formed by four dimensions: resiliency, economic, environmental and social. A total of 15 criteria are identified, and the most important are visibility, flexibility, supply chain risk management (SCRM) culture, work conditions and communication.

This study used a literature review, so it is subject to a time frame, and the criteria could no longer be relevant as the time and business conditions change. Also, the findings may not be completely applicable throughout different industries, and therefore the finding cannot be replicated to other businesses.

This study will assist decision-makers among other interested parties to construct and/or strengthen an integrated SC that mixes resiliency and sustainability.

This study contributes to the state-of-art by producing a characterization of the resilient and sustainable supply chain for the automotive industry. Also, this research produces a new and holistic framework for resilient and sustainable SCPM supporting the decision-making process.

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Resilient and sustainable supply chain criteria for performance evaluation: selection and ranking through fuzzy Delphi10.1108/BIJ-05-2022-0283Benchmarking: An International Journal2023-04-21© 2023 Emerald Publishing LimitedJavier Isaac Torres VergaraJania Astrid Saucedo MartínezDaniela Olivo LucioBenchmarking: An International Journalahead-of-printahead-of-print2023-04-2110.1108/BIJ-05-2022-0283https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0283/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Analyzing the efficiency of the Indian hotel industry using the Malmquist DEA approachhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0286/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this paper is to determine the most efficient hotels in the Indian hotel industry, the competitive positioning of these hotels, and the factors that affect their efficiency change. This study conducts a two-stage analysis and uses data envelopment analysis (DEA) and Global Malmquist productivity index (MPI) approach in the first stage to calculate the managerial performance of a panel of 63 Indian hotels in 2019–2020 and their efficiency change from 2009–2010 to 2019–2020. Bootstrapped generalized least square (GLS) approach is applied in the second stage to evaluate the impact of contextual variables on efficiency change. Using the results of the first stage analysis, the authors categorized the 63 Indian hotels into 7 distinct clusters. These clusters represent different levels of competitiveness and pace of growth. The GLS regression reveals a U-shaped relationship between hotel size and efficiency change and a negative relationship between pro social investments and efficiency. This is the first study in the hotel industry that has used global MPI as a measure of efficiency change in the first stage and GLS in the second stage. In the Indian context, to the best of authors’ knowledge, no such study exists.Analyzing the efficiency of the Indian hotel industry using the Malmquist DEA approach
Shobha Tewari, Alka Arya
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this paper is to determine the most efficient hotels in the Indian hotel industry, the competitive positioning of these hotels, and the factors that affect their efficiency change.

This study conducts a two-stage analysis and uses data envelopment analysis (DEA) and Global Malmquist productivity index (MPI) approach in the first stage to calculate the managerial performance of a panel of 63 Indian hotels in 2019–2020 and their efficiency change from 2009–2010 to 2019–2020. Bootstrapped generalized least square (GLS) approach is applied in the second stage to evaluate the impact of contextual variables on efficiency change.

Using the results of the first stage analysis, the authors categorized the 63 Indian hotels into 7 distinct clusters. These clusters represent different levels of competitiveness and pace of growth. The GLS regression reveals a U-shaped relationship between hotel size and efficiency change and a negative relationship between pro social investments and efficiency.

This is the first study in the hotel industry that has used global MPI as a measure of efficiency change in the first stage and GLS in the second stage. In the Indian context, to the best of authors’ knowledge, no such study exists.

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Analyzing the efficiency of the Indian hotel industry using the Malmquist DEA approach10.1108/BIJ-05-2022-0286Benchmarking: An International Journal2023-08-08© 2023 Emerald Publishing LimitedShobha TewariAlka AryaBenchmarking: An International Journalahead-of-printahead-of-print2023-08-0810.1108/BIJ-05-2022-0286https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0286/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Industry 4.0 and Six Sigma: a systematic review of the literature and research agenda proposalhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0289/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThere is increasing interest in the connection between Industry 4.0 (I4.0) and operational excellence approaches; however, studies on the integration between Six Sigma (SS) and I4.0 have been absent from the literature. Integration with I4.0 technologies can maximize the positive effects of SS. The purpose of this study is to understand what types of relationships exist between SS and I4.0 and with I4.0's technologies, as well as the benefits derived from this integration and future directions for this field of study. A Systematic Literature Review (SLR) was carried out to analyze studies about connections between I4.0 technologies and SS. SLR analyzed 59 articles from 2013 to 2021 extracted from the Web of Science and Scopus databases, including documents from journals and conferences. The SLR identified relationships between SS and several I4.0 technologies, the most cited and with the greatest possibilities of relationships being Big Data/Big Data Analytics (BDA) and Internet of Things (IoT). Three main types of relationships were identified: (1) support of I4.0 technologies to SS; (2) assistance from the SS to the introduction of I4.0 technologies, and, to a lesser extent; (3) incompatibilities between SS and I4.0 technologies. The benefits are mainly related to availability of large data sets and real-time information, enabling better decision-making in less time. In addition, the study can help managers to understand the integration relationships, which may encourage companies to adopt SS/Lean Six Sigma (LSS) in conjunction with I4.0 technologies. The results also drew attention to the incompatibilities between SS and I4.0 to anticipate potential barriers to implementation. The study focuses on three previously unexplored subjects: the connection between SS and I4.0, the existing relationships with different technologies and the benefits resulting from the relationships. In addition, the study compiled and structured different types of relationships for SS and I4.0 and I4.0's technologies, identifying patterns and presenting evidence on how these relationships occur. Finally, exposes current trends and possible research directions.Industry 4.0 and Six Sigma: a systematic review of the literature and research agenda proposal
Daniele dos Reis Pereira Maia, Fabiane Letícia Lizarelli, Lillian Do Nascimento Gambi
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

There is increasing interest in the connection between Industry 4.0 (I4.0) and operational excellence approaches; however, studies on the integration between Six Sigma (SS) and I4.0 have been absent from the literature. Integration with I4.0 technologies can maximize the positive effects of SS. The purpose of this study is to understand what types of relationships exist between SS and I4.0 and with I4.0's technologies, as well as the benefits derived from this integration and future directions for this field of study.

A Systematic Literature Review (SLR) was carried out to analyze studies about connections between I4.0 technologies and SS. SLR analyzed 59 articles from 2013 to 2021 extracted from the Web of Science and Scopus databases, including documents from journals and conferences.

The SLR identified relationships between SS and several I4.0 technologies, the most cited and with the greatest possibilities of relationships being Big Data/Big Data Analytics (BDA) and Internet of Things (IoT). Three main types of relationships were identified: (1) support of I4.0 technologies to SS; (2) assistance from the SS to the introduction of I4.0 technologies, and, to a lesser extent; (3) incompatibilities between SS and I4.0 technologies. The benefits are mainly related to availability of large data sets and real-time information, enabling better decision-making in less time.

In addition, the study can help managers to understand the integration relationships, which may encourage companies to adopt SS/Lean Six Sigma (LSS) in conjunction with I4.0 technologies. The results also drew attention to the incompatibilities between SS and I4.0 to anticipate potential barriers to implementation.

The study focuses on three previously unexplored subjects: the connection between SS and I4.0, the existing relationships with different technologies and the benefits resulting from the relationships. In addition, the study compiled and structured different types of relationships for SS and I4.0 and I4.0's technologies, identifying patterns and presenting evidence on how these relationships occur. Finally, exposes current trends and possible research directions.

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Industry 4.0 and Six Sigma: a systematic review of the literature and research agenda proposal10.1108/BIJ-05-2022-0289Benchmarking: An International Journal2023-04-24© 2023 Emerald Publishing LimitedDaniele dos Reis Pereira MaiaFabiane Letícia LizarelliLillian Do Nascimento GambiBenchmarking: An International Journalahead-of-printahead-of-print2023-04-2410.1108/BIJ-05-2022-0289https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0289/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Operationalizing transparency in supply chains using a systematic literature review and graph theoretic approachhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0291/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study has two major objectives. First, comprehensively review the literature on transparency in supply chain management. Second, based on a critical analysis of literature, identify the attributes and sub-attributes of supply chain transparency and develop a numerical measure to quantify transparency in supply chains. A systematic literature review (SLR) was conducted using the PRISMA approach. Utilizing SCOPUS database past eighteen-year papers search resulted in 249 papers to understand major developments in the domain of supply chain transparency. Subsequently, graph theoretic approach is applied to quantify transparency in supply chain and the proposed index is evaluated for case supply chains from pharma and dairy sectors. It can be concluded from SLR that supply chain transparency research has evolved from merely tracking and tracing of the product towards sustainable development of the whole value chain. The research identifies four major attributes and their sub-attributes that influence transparency in supply chains, which are used to develop transparency index. The proposed index for two sectors helps to understand areas that need immediate attention to improve transparency in the case supply chains. This paper attempts to understand the development of transparency research in supply chain using the PRISMA approach for SLR. In addition, development of mathematical model to quantify supply chain transparency is a novel attempt that would help benchmark best practices in the industry. Further, transparency index would help to understand specific areas that need attention to improve transparency in supply chains.Operationalizing transparency in supply chains using a systematic literature review and graph theoretic approach
Mohd. Nishat Faisal, Lamay Bin Sabir, Khurram Jahangir Sharif
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study has two major objectives. First, comprehensively review the literature on transparency in supply chain management. Second, based on a critical analysis of literature, identify the attributes and sub-attributes of supply chain transparency and develop a numerical measure to quantify transparency in supply chains.

A systematic literature review (SLR) was conducted using the PRISMA approach. Utilizing SCOPUS database past eighteen-year papers search resulted in 249 papers to understand major developments in the domain of supply chain transparency. Subsequently, graph theoretic approach is applied to quantify transparency in supply chain and the proposed index is evaluated for case supply chains from pharma and dairy sectors.

It can be concluded from SLR that supply chain transparency research has evolved from merely tracking and tracing of the product towards sustainable development of the whole value chain. The research identifies four major attributes and their sub-attributes that influence transparency in supply chains, which are used to develop transparency index. The proposed index for two sectors helps to understand areas that need immediate attention to improve transparency in the case supply chains.

This paper attempts to understand the development of transparency research in supply chain using the PRISMA approach for SLR. In addition, development of mathematical model to quantify supply chain transparency is a novel attempt that would help benchmark best practices in the industry. Further, transparency index would help to understand specific areas that need attention to improve transparency in supply chains.

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Operationalizing transparency in supply chains using a systematic literature review and graph theoretic approach10.1108/BIJ-05-2022-0291Benchmarking: An International Journal2023-05-02© 2023 Emerald Publishing LimitedMohd. Nishat FaisalLamay Bin SabirKhurram Jahangir SharifBenchmarking: An International Journalahead-of-printahead-of-print2023-05-0210.1108/BIJ-05-2022-0291https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0291/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Investigating the relationship between supply chain finance and supply chain collaborative factorshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0295/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIt is important to understand the factors that are significant in supply chain (SC) collaboration decision making and whether supply chain collaborative factors that are considered in the literature are still valid. To date, SC collaboration has not been extensively studied in the literature with supply chain finance (SCF) factors to evaluate SCF performance. Therefore, in this paper, the authors investigate the interrelationships between SCF and supply chain collaborative (SCC) factors for achieving SCF performance. The authors identified the most important factors from the literature on SCF and SCC and with inputs from experts in the textile industry in Pakistan. The authors employed the Gray-Decision Making Trial and Evaluation Laboratory approach to help examine the cause-and-effect relationship between the factors and identify the influence of each factor on the others. The findings showed that the most prominent factors of the study are “level of digitalization”, “information sharing”, and “collaborative communication”, and “most effect factors of this study are incentive alignment” and “information quality”. Furthermore, the “Level of digitalization” was identified as the factor with the central role and most significant correlation with other factors. The major implication of the study is that textile industries should effectively develop their supply chain decisions after analyzing their internal and external factors, which will help in developing strategies that will facilitate better management of SCF relationships. The limitations of the study are that only 15 SCF and supply chain collaborative factors were considered, and time and scope are also limited. This study is only applied in the textile industry, so generalization may be limited. To date, this study is the only one that has taken into consideration SCC with SCF factors to evaluate supply chain performance. This paper therefore makes this initial attempt and original contribution to this discussion, which can be helpful for those working to enhance supply chain performance, such as practitioners and policymakers.Investigating the relationship between supply chain finance and supply chain collaborative factors
Syed Imran Zaman, Sharfuddin Ahmed Khan, Simonov Kusi-Sarpong
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

It is important to understand the factors that are significant in supply chain (SC) collaboration decision making and whether supply chain collaborative factors that are considered in the literature are still valid. To date, SC collaboration has not been extensively studied in the literature with supply chain finance (SCF) factors to evaluate SCF performance. Therefore, in this paper, the authors investigate the interrelationships between SCF and supply chain collaborative (SCC) factors for achieving SCF performance. The authors identified the most important factors from the literature on SCF and SCC and with inputs from experts in the textile industry in Pakistan.

The authors employed the Gray-Decision Making Trial and Evaluation Laboratory approach to help examine the cause-and-effect relationship between the factors and identify the influence of each factor on the others.

The findings showed that the most prominent factors of the study are “level of digitalization”, “information sharing”, and “collaborative communication”, and “most effect factors of this study are incentive alignment” and “information quality”. Furthermore, the “Level of digitalization” was identified as the factor with the central role and most significant correlation with other factors.

The major implication of the study is that textile industries should effectively develop their supply chain decisions after analyzing their internal and external factors, which will help in developing strategies that will facilitate better management of SCF relationships. The limitations of the study are that only 15 SCF and supply chain collaborative factors were considered, and time and scope are also limited. This study is only applied in the textile industry, so generalization may be limited.

To date, this study is the only one that has taken into consideration SCC with SCF factors to evaluate supply chain performance. This paper therefore makes this initial attempt and original contribution to this discussion, which can be helpful for those working to enhance supply chain performance, such as practitioners and policymakers.

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Investigating the relationship between supply chain finance and supply chain collaborative factors10.1108/BIJ-05-2022-0295Benchmarking: An International Journal2023-06-05© 2023 Emerald Publishing LimitedSyed Imran ZamanSharfuddin Ahmed KhanSimonov Kusi-SarpongBenchmarking: An International Journalahead-of-printahead-of-print2023-06-0510.1108/BIJ-05-2022-0295https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0295/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
An empirical investigation on the deployment of operational excellence in SMEshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0297/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study investigates the quantitative aspect of the various strains of operational excellence (OE) and competitive-potential (CP) in the SME sector. It has five steps, i.e., identifying the key performance constructs of OE and their hypothesized relationship pattern from literature, validating these constructs through factor analysis, formalizing their empirical relationships by structural-equation-modeling (SEM), path analysis of performance constructs with the empirical results, and lastly proposing a framework for OE deployment in SMEs. Data for the deployment scores of operational excellence procedures (OEPs) were collected through a structured questionnaire survey. Nine hundred participants from a stratified random sample were approached for the survey, and 473 responses were received. Sample stratification was based on Gender, Education, Experience, Position, Department and Industry. Respondents had 5–30 years of experience managing manufacturing operations, holding the manager position and above. The path analysis of the structural model provides unique insights into OE's practical aspects in SMEs (small and medium enterprises). For example, Contractual-conformance and Process-efficiency play pivotal roles as both have a significant positive impact on CP. Supplier efficacy, Consistency and Product-excellence do not improve CP unless mediated by Contractual-conformance or Process-efficiency. The study provides important implications for academia, policymakers and managers. The study identifies and validates the operational excellence key performance practices and proposes a framework for manufacturing organizations. SME managers can follow the framework to develop effective operational excellence strategies to help them achieve their organizational goals. Additionally, the study emphasizes the need for continuous culture in SMEs, which will help to support operational excellence deployment. Overall, the implications presented in the study will help SMEs to enhance their competitiveness and operational performance. The study explores the empirical investigation of the operational excellence deployment in SMEs. The study uses a mixed method approach for research design, including qualitative and quantitative approaches, and uses SEM to test the proposed framework. Validation of OE's six key performance constructs and establishing their empirical relation is an attempt to advance the Operations excellence theory. Unlike large enterprises, SMEs demonstrate an incohesive response to the practices pertaining to Supplier efficacy, Consistency and Product-excellence. This unique response pattern requires special treatment, which is incorporated into the proposed framework.An empirical investigation on the deployment of operational excellence in SMEs
Satyajit Mahato, Amit Rai Dixit, Rajeev Agrawal, Jiju Antony, Jose Arturo Garza-Reyes, Anbesh Jamwal
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study investigates the quantitative aspect of the various strains of operational excellence (OE) and competitive-potential (CP) in the SME sector. It has five steps, i.e., identifying the key performance constructs of OE and their hypothesized relationship pattern from literature, validating these constructs through factor analysis, formalizing their empirical relationships by structural-equation-modeling (SEM), path analysis of performance constructs with the empirical results, and lastly proposing a framework for OE deployment in SMEs.

Data for the deployment scores of operational excellence procedures (OEPs) were collected through a structured questionnaire survey. Nine hundred participants from a stratified random sample were approached for the survey, and 473 responses were received. Sample stratification was based on Gender, Education, Experience, Position, Department and Industry. Respondents had 5–30 years of experience managing manufacturing operations, holding the manager position and above.

The path analysis of the structural model provides unique insights into OE's practical aspects in SMEs (small and medium enterprises). For example, Contractual-conformance and Process-efficiency play pivotal roles as both have a significant positive impact on CP. Supplier efficacy, Consistency and Product-excellence do not improve CP unless mediated by Contractual-conformance or Process-efficiency.

The study provides important implications for academia, policymakers and managers. The study identifies and validates the operational excellence key performance practices and proposes a framework for manufacturing organizations. SME managers can follow the framework to develop effective operational excellence strategies to help them achieve their organizational goals. Additionally, the study emphasizes the need for continuous culture in SMEs, which will help to support operational excellence deployment. Overall, the implications presented in the study will help SMEs to enhance their competitiveness and operational performance.

The study explores the empirical investigation of the operational excellence deployment in SMEs. The study uses a mixed method approach for research design, including qualitative and quantitative approaches, and uses SEM to test the proposed framework. Validation of OE's six key performance constructs and establishing their empirical relation is an attempt to advance the Operations excellence theory. Unlike large enterprises, SMEs demonstrate an incohesive response to the practices pertaining to Supplier efficacy, Consistency and Product-excellence. This unique response pattern requires special treatment, which is incorporated into the proposed framework.

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An empirical investigation on the deployment of operational excellence in SMEs10.1108/BIJ-05-2022-0297Benchmarking: An International Journal2023-09-04© 2023 Emerald Publishing LimitedSatyajit MahatoAmit Rai DixitRajeev AgrawalJiju AntonyJose Arturo Garza-ReyesAnbesh JamwalBenchmarking: An International Journalahead-of-printahead-of-print2023-09-0410.1108/BIJ-05-2022-0297https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0297/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Electronics manufacturing entrepreneurs in a performance bonsai trap: the case of an emerging economyhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0303/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe study explores the evolution of Indian domestic electronics manufacturing post-economic reforms and also investigates the lack of natural growth stages among Indian start-up/SME electronics manufactures. The theoretical framework is inspired by Dawar and Frost's survival strategy theory that local companies may follow to overcome competitive threats from MNCs. The study adopts a qualitative methodology, more precisely, a phenomenological approach to walking through policy/regulatory reforms amid market distortions, technological gaps and colonial mindset from the perspective of Indian domestic electronics manufacturers. The study has adopted Gioia method of data analysis to inductively suggest a few research propositions. The phenomenological approach revealed eight essential structure (essence) narratives to explore the complex issue that plague the industry: make in India, made in India, preferential market access strategy, equitable market access strategy, blue ocean strategy, competitive positioning strategy, technical capability and importance of policy/regulatory arbitrage. The situation of Indian electronics manufacturing units is comparable to the bonsai tree situation, where natural evolution in business stages does not exist; they are born and die as start-ups/MSMEs. The study advocates for equitable market access by removing market distortions. The long-term solution may lie in making available locally manufactured products as a dependable alternative to the imported products or produced locally by MNC OEMs in terms of cost, quality, technology, volume, after-sale service and integrated supply chain. While the favorable FDI policies, digital India and make-in India initiatives have strengthened domestic electronics production, it is yet to significantly impact India's position in global trade, including manufacturing and exports.Electronics manufacturing entrepreneurs in a performance bonsai trap: the case of an emerging economy
Brajesh Mishra, Avanish Kumar, Ishaan Mishra
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The study explores the evolution of Indian domestic electronics manufacturing post-economic reforms and also investigates the lack of natural growth stages among Indian start-up/SME electronics manufactures.

The theoretical framework is inspired by Dawar and Frost's survival strategy theory that local companies may follow to overcome competitive threats from MNCs. The study adopts a qualitative methodology, more precisely, a phenomenological approach to walking through policy/regulatory reforms amid market distortions, technological gaps and colonial mindset from the perspective of Indian domestic electronics manufacturers. The study has adopted Gioia method of data analysis to inductively suggest a few research propositions.

The phenomenological approach revealed eight essential structure (essence) narratives to explore the complex issue that plague the industry: make in India, made in India, preferential market access strategy, equitable market access strategy, blue ocean strategy, competitive positioning strategy, technical capability and importance of policy/regulatory arbitrage.

The situation of Indian electronics manufacturing units is comparable to the bonsai tree situation, where natural evolution in business stages does not exist; they are born and die as start-ups/MSMEs. The study advocates for equitable market access by removing market distortions. The long-term solution may lie in making available locally manufactured products as a dependable alternative to the imported products or produced locally by MNC OEMs in terms of cost, quality, technology, volume, after-sale service and integrated supply chain.

While the favorable FDI policies, digital India and make-in India initiatives have strengthened domestic electronics production, it is yet to significantly impact India's position in global trade, including manufacturing and exports.

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Electronics manufacturing entrepreneurs in a performance bonsai trap: the case of an emerging economy10.1108/BIJ-05-2022-0303Benchmarking: An International Journal2023-07-28© 2023 Emerald Publishing LimitedBrajesh MishraAvanish KumarIshaan MishraBenchmarking: An International Journalahead-of-printahead-of-print2023-07-2810.1108/BIJ-05-2022-0303https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0303/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The importance of warehouses in logistics outsourcing: benchmarking the perspectives of 3PL providers and shippershttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0335/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestAn ever-increasing number of companies outsource logistics activities to third-party logistics (3PL) providers to beat the competition. From the buyer's (shippers') perspective, selecting the right 3PL provider is crucial, and from the 3PL provider's perspective, it is imperative to be attractive and to retain clients. To this aim, a potential lever can be physical assets, such as warehouses, which the literature has traditionally neglected. The objective is to benchmark the importance of warehouses for 3PL providers to attract/retain clients and for shippers to select the right 3PL provider. The authors performed an empirical investigation through interviews on dyads (3PL providers/shippers) and utilized the Best-Worst Method (BWM) to rank the criteria used in the 3PL buying process and allow the warehouse's role to emerge. Results show that the 3PL buying process consists of four phases and three evaluation steps. The selection criteria are classified into three groups: order qualifiers, order winners and retention factors. The warehouse has different levels of importance throughout the process. It appears that it can indirectly enhance the attractiveness and retention capability of 3PL providers through other selection criteria. By combining the resource-based view and the customer value theory, this research extends the theory on logistics outsourcing by studying the phases of the 3PL buying process and scrutinizing the criteria used in different evaluation steps. The research adds a double perspective of analysis (3PL providers and shippers), which is missing in the literature, and focuses on the importance of warehouses.The importance of warehouses in logistics outsourcing: benchmarking the perspectives of 3PL providers and shippers
Martina Baglio, Claudia Colicchia, Alessandro Creazza, Fabrizio Dallari
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

An ever-increasing number of companies outsource logistics activities to third-party logistics (3PL) providers to beat the competition. From the buyer's (shippers') perspective, selecting the right 3PL provider is crucial, and from the 3PL provider's perspective, it is imperative to be attractive and to retain clients. To this aim, a potential lever can be physical assets, such as warehouses, which the literature has traditionally neglected. The objective is to benchmark the importance of warehouses for 3PL providers to attract/retain clients and for shippers to select the right 3PL provider.

The authors performed an empirical investigation through interviews on dyads (3PL providers/shippers) and utilized the Best-Worst Method (BWM) to rank the criteria used in the 3PL buying process and allow the warehouse's role to emerge.

Results show that the 3PL buying process consists of four phases and three evaluation steps. The selection criteria are classified into three groups: order qualifiers, order winners and retention factors. The warehouse has different levels of importance throughout the process. It appears that it can indirectly enhance the attractiveness and retention capability of 3PL providers through other selection criteria.

By combining the resource-based view and the customer value theory, this research extends the theory on logistics outsourcing by studying the phases of the 3PL buying process and scrutinizing the criteria used in different evaluation steps. The research adds a double perspective of analysis (3PL providers and shippers), which is missing in the literature, and focuses on the importance of warehouses.

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The importance of warehouses in logistics outsourcing: benchmarking the perspectives of 3PL providers and shippers10.1108/BIJ-05-2022-0335Benchmarking: An International Journal2023-11-07© 2023 Emerald Publishing LimitedMartina BaglioClaudia ColicchiaAlessandro CreazzaFabrizio DallariBenchmarking: An International Journalahead-of-printahead-of-print2023-11-0710.1108/BIJ-05-2022-0335https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0335/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Analyzing the impact of GLSS implementation over sustainability in Pakistani SMEshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0338/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestGreen, lean and six sigma (GLSS) practices are widely used and well accepted techniques that have the capability to improve the economic, social and environmental performance of Pakistani small and medium enterprises (SMEs). However, implementation of these practices in an integrated approach has not yet been witnessed in Pakistani SMEs due to a variety of challenges. To overcome the implementation challenges, this study has analyzed the impact of GLSS implementation over the sustainability in Pakistani SMEs. This study consists of two phases. In phase 1, interviews were conducted to scrutinize the elements of GLSS implementation to simplify the model and in phase 2, a questionnaire survey was conducted to collect the data from the SMEs. The partial least squares structural equation modeling (PLS-SEM) approach is used to analyze the relationships among the latent variables and constructs. Results showed that, leadership for GLSS, understanding GLSS techniques and technology upgradation are considered the most important elements for GLSS implementation in Pakistani SMEs. The environmental and social perspectives have been given more weightage compared to economical perspective. This inferred that there is a need to focus more on environmental and social perspectives in SMEs as compared to economic perspectives to achieve sustainable growth. Moreover, the results of the hypothesis testing revealed that GLSS implementation has a significant positive impact over the sustainability in SMEs considering the Pakistani scenario (β = 0.529, STDEV = 0.078, t = 6.81, p = < 0.001). This study is the first of its kind for Pakistani SMEs. The structural model developed in this study for Pakistani SMEs will help practitioners to understand the important elements of GLSS implementation and sustainability dimensions.Analyzing the impact of GLSS implementation over sustainability in Pakistani SMEs
Rano Khan Wassan, Shakeel Ahmed Shaikh, Hussain Bux Marri, Muhammad Saad Memon, Syed Feroz Shah
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Green, lean and six sigma (GLSS) practices are widely used and well accepted techniques that have the capability to improve the economic, social and environmental performance of Pakistani small and medium enterprises (SMEs). However, implementation of these practices in an integrated approach has not yet been witnessed in Pakistani SMEs due to a variety of challenges. To overcome the implementation challenges, this study has analyzed the impact of GLSS implementation over the sustainability in Pakistani SMEs.

This study consists of two phases. In phase 1, interviews were conducted to scrutinize the elements of GLSS implementation to simplify the model and in phase 2, a questionnaire survey was conducted to collect the data from the SMEs. The partial least squares structural equation modeling (PLS-SEM) approach is used to analyze the relationships among the latent variables and constructs.

Results showed that, leadership for GLSS, understanding GLSS techniques and technology upgradation are considered the most important elements for GLSS implementation in Pakistani SMEs. The environmental and social perspectives have been given more weightage compared to economical perspective. This inferred that there is a need to focus more on environmental and social perspectives in SMEs as compared to economic perspectives to achieve sustainable growth. Moreover, the results of the hypothesis testing revealed that GLSS implementation has a significant positive impact over the sustainability in SMEs considering the Pakistani scenario (β = 0.529, STDEV = 0.078, t = 6.81, p = < 0.001).

This study is the first of its kind for Pakistani SMEs. The structural model developed in this study for Pakistani SMEs will help practitioners to understand the important elements of GLSS implementation and sustainability dimensions.

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Analyzing the impact of GLSS implementation over sustainability in Pakistani SMEs10.1108/BIJ-05-2022-0338Benchmarking: An International Journal2023-07-27© 2023 Emerald Publishing LimitedRano Khan WassanShakeel Ahmed ShaikhHussain Bux MarriMuhammad Saad MemonSyed Feroz ShahBenchmarking: An International Journalahead-of-printahead-of-print2023-07-2710.1108/BIJ-05-2022-0338https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2022-0338/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Smart HRM 4.0 practices for organizational performance: the role of dynamic capabilitieshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0288/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe study explores the factors affecting the use of smart human resource management 4.0 (SHRM 4.0) practices and its effect on dynamic capabilities and, consequently, on organizational performance. The authors used socio-technical and dynamic capabilities theory to propose the notable research model. The authors explored the factors driving the use of SHRM 4.0 practices and their contribution to organizational performance through the development of dynamic capabilities. The authors collected data from 383 senior HR managers using a structured questionnaire, and PLS-SEM was used to analyze the data. The results show that socio-technical factors such as top management support, HR readiness, competitive pressure, technology readiness and perceived usefulness influence the use of SHRM 4.0 practices, whereas security and privacy concerns negatively influence them. Furthermore, the authors also found the use of SHRM 4.0 practices influencing the dynamic capacities (build (learning), integration and reconfiguration) and, subsequently, its impact on organizational performance. Its novelty lies in developing a model using dynamic capabilities and socio-technical theory to explore how SHRM 4.0 practices influence organizational performance through dynamic capabilities. This study extends the literature on SHRM 4.0 practices, HR technology use, HR and dynamic capabilities by contributing to socio-technical theory and dynamic capabilities and expanding the scope of these theories in the area of HRM. It provides crucial insights into HR and top managers to benchmark SHRM 4.0 practices for improved organizational performance.Smart HRM 4.0 practices for organizational performance: the role of dynamic capabilities
Rajasshrie Pillai, Kailash B.L. Srivastava
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The study explores the factors affecting the use of smart human resource management 4.0 (SHRM 4.0) practices and its effect on dynamic capabilities and, consequently, on organizational performance.

The authors used socio-technical and dynamic capabilities theory to propose the notable research model. The authors explored the factors driving the use of SHRM 4.0 practices and their contribution to organizational performance through the development of dynamic capabilities. The authors collected data from 383 senior HR managers using a structured questionnaire, and PLS-SEM was used to analyze the data.

The results show that socio-technical factors such as top management support, HR readiness, competitive pressure, technology readiness and perceived usefulness influence the use of SHRM 4.0 practices, whereas security and privacy concerns negatively influence them. Furthermore, the authors also found the use of SHRM 4.0 practices influencing the dynamic capacities (build (learning), integration and reconfiguration) and, subsequently, its impact on organizational performance.

Its novelty lies in developing a model using dynamic capabilities and socio-technical theory to explore how SHRM 4.0 practices influence organizational performance through dynamic capabilities. This study extends the literature on SHRM 4.0 practices, HR technology use, HR and dynamic capabilities by contributing to socio-technical theory and dynamic capabilities and expanding the scope of these theories in the area of HRM. It provides crucial insights into HR and top managers to benchmark SHRM 4.0 practices for improved organizational performance.

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Smart HRM 4.0 practices for organizational performance: the role of dynamic capabilities10.1108/BIJ-05-2023-0288Benchmarking: An International Journal2023-10-13© 2023 Emerald Publishing LimitedRajasshrie PillaiKailash B.L. SrivastavaBenchmarking: An International Journalahead-of-printahead-of-print2023-10-1310.1108/BIJ-05-2023-0288https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0288/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Identifying and prioritizing factors influencing the social insurance contribution of unorganized workershttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0306/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to explore and prioritize the factors that determine the social insurance contribution of unorganized workers. A two-stage procedure was adopted to recognize and prioritize factors influencing the social insurance participation of unorganized workers: first, crucial factors influencing unorganized workers’ contribution towards social insurance were identified by employing exploratory factor analysis, and in the second phase, the fuzzy analytical hierarchal process was applied to rank the specified criteria and then sub-criteria by assigning weights. Four broad factors were identified, namely, economic, political, operational and socio-psychological, that significantly influence unorganized workers’ contribution towards social insurance. Later findings revealed that the prime influencer of unorganized workers’ contribution is employment contracts followed by average earnings, delivery of quality services, eligibility and accessibility. The research findings are feasible as the basic propositions are based on real-world scenario. The identification and ranking of factors have the potential to be used as a checklist for policymakers when designing pension and social insurance for unorganized workers. If it is not possible to consider all, the criteria and sub-criteria assigned upper rank can be given priority to extend pension coverage for a large group of working poor. The key factors driving social insurance contributions have been highlighted by studying the stakeholders’ perceptions at a micro level. By comprehending the challenges, there is a possibility of covering a large section of the working poor into social insurance coverage. This paper is believed to be one of its kinds to acknowledge a combination of factors that determine the contribution of unorganized workers to social insurance. This study is an empirical investigation to prioritize the essential drivers of social insurance participation by low-income cohorts in the context of emerging countries. The present approach of employing fuzzy logic has also very limited use in social insurance literature yet.Identifying and prioritizing factors influencing the social insurance contribution of unorganized workers
Bighnesh Dash Mohapatra, Chandan Kumar Sahoo, Avinash Chopra
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this study is to explore and prioritize the factors that determine the social insurance contribution of unorganized workers.

A two-stage procedure was adopted to recognize and prioritize factors influencing the social insurance participation of unorganized workers: first, crucial factors influencing unorganized workers’ contribution towards social insurance were identified by employing exploratory factor analysis, and in the second phase, the fuzzy analytical hierarchal process was applied to rank the specified criteria and then sub-criteria by assigning weights.

Four broad factors were identified, namely, economic, political, operational and socio-psychological, that significantly influence unorganized workers’ contribution towards social insurance. Later findings revealed that the prime influencer of unorganized workers’ contribution is employment contracts followed by average earnings, delivery of quality services, eligibility and accessibility.

The research findings are feasible as the basic propositions are based on real-world scenario. The identification and ranking of factors have the potential to be used as a checklist for policymakers when designing pension and social insurance for unorganized workers. If it is not possible to consider all, the criteria and sub-criteria assigned upper rank can be given priority to extend pension coverage for a large group of working poor.

The key factors driving social insurance contributions have been highlighted by studying the stakeholders’ perceptions at a micro level. By comprehending the challenges, there is a possibility of covering a large section of the working poor into social insurance coverage.

This paper is believed to be one of its kinds to acknowledge a combination of factors that determine the contribution of unorganized workers to social insurance. This study is an empirical investigation to prioritize the essential drivers of social insurance participation by low-income cohorts in the context of emerging countries. The present approach of employing fuzzy logic has also very limited use in social insurance literature yet.

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Identifying and prioritizing factors influencing the social insurance contribution of unorganized workers10.1108/BIJ-05-2023-0306Benchmarking: An International Journal2024-02-06© 2024 Emerald Publishing LimitedBighnesh Dash MohapatraChandan Kumar SahooAvinash ChopraBenchmarking: An International Journalahead-of-printahead-of-print2024-02-0610.1108/BIJ-05-2023-0306https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0306/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Modeling resilient functions in perishable food supply chains: transition for sustainable food system developmenthttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0310/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestNatural disasters cause serious operational risks and disruptions, which further impact the food supply in and around the disaster-impacted area. Resilient functions in the supply chain are required to absorb the impact of resultant disruptions in perishable food supply chains (FSC). The present study identifies specific resilient functions to overcome the problems created by natural disasters in the FSC context. The quality function deployment (QFD) method is utilized for identifying these relations. Further, fuzzy term sets and the analytical hierarchy process (AHP) are used to prioritize the identified problems. The results obtained are employed to construct a QFD matrix with the solutions, followed by the technique for order of preference by similarity to the ideal solution (TOPSIS) on the house of quality (HOQ) matrix between the identified problems and functions. The results from the study reflect that the shortage of employees in affected areas is the major problem caused by a natural disaster, followed by the food movement problem. The results from the analysis matrix conclude that information sharing should be kept at the highest priority by policymakers to build and increase resilient functions and sustainable crisis management in a perishable FSC network. The study suggests practical implications for managing a FSC crisis during a natural disaster. The unique contribution of this research lies in finding the correlation and importance ranking among different resilience functions, which is crucial for managing a FSC crisis during a natural disaster.Modeling resilient functions in perishable food supply chains: transition for sustainable food system development
Yash Daultani, Ashish Dwivedi, Saurabh Pratap, Akshay Sharma
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Natural disasters cause serious operational risks and disruptions, which further impact the food supply in and around the disaster-impacted area. Resilient functions in the supply chain are required to absorb the impact of resultant disruptions in perishable food supply chains (FSC). The present study identifies specific resilient functions to overcome the problems created by natural disasters in the FSC context.

The quality function deployment (QFD) method is utilized for identifying these relations. Further, fuzzy term sets and the analytical hierarchy process (AHP) are used to prioritize the identified problems. The results obtained are employed to construct a QFD matrix with the solutions, followed by the technique for order of preference by similarity to the ideal solution (TOPSIS) on the house of quality (HOQ) matrix between the identified problems and functions.

The results from the study reflect that the shortage of employees in affected areas is the major problem caused by a natural disaster, followed by the food movement problem. The results from the analysis matrix conclude that information sharing should be kept at the highest priority by policymakers to build and increase resilient functions and sustainable crisis management in a perishable FSC network.

The study suggests practical implications for managing a FSC crisis during a natural disaster. The unique contribution of this research lies in finding the correlation and importance ranking among different resilience functions, which is crucial for managing a FSC crisis during a natural disaster.

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Modeling resilient functions in perishable food supply chains: transition for sustainable food system development10.1108/BIJ-05-2023-0310Benchmarking: An International Journal2024-03-18© 2024 Emerald Publishing LimitedYash DaultaniAshish DwivediSaurabh PratapAkshay SharmaBenchmarking: An International Journalahead-of-printahead-of-print2024-03-1810.1108/BIJ-05-2023-0310https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0310/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Framework of green finance to attain sustainable development goals: an empirical evidence from the TCCM approachhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0311/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe study's objectives are to conduct a comprehensive review of existing knowledge, thoroughly understand the present state of green finance, identify emerging research trends, perform content analysis and offer valuable guidance for advancing this field. Data has been collected by selecting highly indexed databases, Scopus and Web of Science. These databases are well-known repositories of academic papers, journals and other scholarly publications related to various fields of study. This research uses the PRISMA methodology for conducting a structured literature review and employs a bibliometric approach to summarize the findings of the previous studies. “R” studio and Biblioshiny are used to clean the data and visualize the results. The TCCM framework is utilized to propose potential avenues for future research in the domain of green finance. The research uncovers the potential areas in the domain of green finance for future work, encompassing green bonds, the green economy, connectivity, forces, constraints and sustainable development. Furthermore, this process enhances the theoretical underpinnings of scholarly investigations within the discipline by succinctly synthesizing and evaluating preexisting literature. This contribution could facilitate more informed and focused research endeavors in green finance. The research findings have practical implications for researchers, practitioners, regulators, legislators, issuers and investors involved in green finance. The results can take initiatives to improve practices related to issuing and pricing green financial products and enhance the understanding of interconnectedness within the field. This ground-breaking research sheds light on various emerging areas by taking a new approach, including the most widely read articles, authors and journals and the broader conceptual and intellectual framework. That includes finding and expanding original research streams, summarizing the most seminal works, and suggesting new research pathways.Framework of green finance to attain sustainable development goals: an empirical evidence from the TCCM approach
Annu, Ravindra Tripathi
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The study's objectives are to conduct a comprehensive review of existing knowledge, thoroughly understand the present state of green finance, identify emerging research trends, perform content analysis and offer valuable guidance for advancing this field.

Data has been collected by selecting highly indexed databases, Scopus and Web of Science. These databases are well-known repositories of academic papers, journals and other scholarly publications related to various fields of study. This research uses the PRISMA methodology for conducting a structured literature review and employs a bibliometric approach to summarize the findings of the previous studies. “R” studio and Biblioshiny are used to clean the data and visualize the results. The TCCM framework is utilized to propose potential avenues for future research in the domain of green finance.

The research uncovers the potential areas in the domain of green finance for future work, encompassing green bonds, the green economy, connectivity, forces, constraints and sustainable development. Furthermore, this process enhances the theoretical underpinnings of scholarly investigations within the discipline by succinctly synthesizing and evaluating preexisting literature. This contribution could facilitate more informed and focused research endeavors in green finance.

The research findings have practical implications for researchers, practitioners, regulators, legislators, issuers and investors involved in green finance. The results can take initiatives to improve practices related to issuing and pricing green financial products and enhance the understanding of interconnectedness within the field.

This ground-breaking research sheds light on various emerging areas by taking a new approach, including the most widely read articles, authors and journals and the broader conceptual and intellectual framework. That includes finding and expanding original research streams, summarizing the most seminal works, and suggesting new research pathways.

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Framework of green finance to attain sustainable development goals: an empirical evidence from the TCCM approach10.1108/BIJ-05-2023-0311Benchmarking: An International Journal2023-09-05© 2023 Emerald Publishing Limited AnnuRavindra TripathiBenchmarking: An International Journalahead-of-printahead-of-print2023-09-0510.1108/BIJ-05-2023-0311https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0311/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Unveiling metaverse potential in supply chain management and overcoming implementation challenges: an empirical studyhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0314/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe metaverse is a virtual world where users can communicate with each other in a computer-generated environment. The use of metaverse technology has the potential to revolutionize the way businesses operate, interact with customers, and collaborate with employees. However, several obstacles must be addressed and overcome to ensure the successful implementation of metaverse technology. This study aims to examine the implementation of metaverse technology in the management of an organization's supply chain, with a focus on predicting potential barriers to provide suitable strategies. Covariance-based structural equation modeling (CB-SEM) was used to test the model. In addition, artificial neural network modeling (ANN) was also performed. The CB-SEM results revealed that a firm's technological limitations are among the most significant barriers to implementing metaverse technology in the supply chain management (SCM). The ANN results further highlighted that the firm's technological limitations are the most crucial input factors, followed by a lack of governance and standardization, integration challenges, poor diffusion through the network, traditional organizational culture, lack of stakeholder commitment, lack of collaboration and low perception of value by customers. Because metaverse technology has the potential to provide organizations with a competitive advantage, increase productivity, improve customer experience and stimulate creativity, it is crucial to discuss and develop solutions to implementation challenges in the business world. Companies can position themselves for success in this fascinating and quickly changing technological landscape by conquering these challenges. This study provides insights to metaverse technology developers and supply chain practitioners for successful implementation in SCM, as well as theoretical contributions for supply chain managers aiming to implement such environments.Unveiling metaverse potential in supply chain management and overcoming implementation challenges: an empirical study
Surajit Bag, Muhammad Sabbir Rahman, Gautam Srivastava, Santosh Kumar Shrivastav
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The metaverse is a virtual world where users can communicate with each other in a computer-generated environment. The use of metaverse technology has the potential to revolutionize the way businesses operate, interact with customers, and collaborate with employees. However, several obstacles must be addressed and overcome to ensure the successful implementation of metaverse technology. This study aims to examine the implementation of metaverse technology in the management of an organization's supply chain, with a focus on predicting potential barriers to provide suitable strategies.

Covariance-based structural equation modeling (CB-SEM) was used to test the model. In addition, artificial neural network modeling (ANN) was also performed.

The CB-SEM results revealed that a firm's technological limitations are among the most significant barriers to implementing metaverse technology in the supply chain management (SCM). The ANN results further highlighted that the firm's technological limitations are the most crucial input factors, followed by a lack of governance and standardization, integration challenges, poor diffusion through the network, traditional organizational culture, lack of stakeholder commitment, lack of collaboration and low perception of value by customers.

Because metaverse technology has the potential to provide organizations with a competitive advantage, increase productivity, improve customer experience and stimulate creativity, it is crucial to discuss and develop solutions to implementation challenges in the business world. Companies can position themselves for success in this fascinating and quickly changing technological landscape by conquering these challenges.

This study provides insights to metaverse technology developers and supply chain practitioners for successful implementation in SCM, as well as theoretical contributions for supply chain managers aiming to implement such environments.

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Unveiling metaverse potential in supply chain management and overcoming implementation challenges: an empirical study10.1108/BIJ-05-2023-0314Benchmarking: An International Journal2023-08-28© 2023 Surajit Bag, Muhammad Sabbir Rahman, Gautam Srivastava and Santosh Kumar ShrivastavSurajit BagMuhammad Sabbir RahmanGautam SrivastavaSantosh Kumar ShrivastavBenchmarking: An International Journalahead-of-printahead-of-print2023-08-2810.1108/BIJ-05-2023-0314https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0314/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Surajit Bag, Muhammad Sabbir Rahman, Gautam Srivastava and Santosh Kumar Shrivastavhttp://creativecommons.org/licences/by/4.0/legalcode
An environmental-based perspective framework: integrating IoT technology into a sustainable automotive supply chainhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0322/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestOver the next decade, humanity is going to face big environmental problems, and considering these serious issues, businesses are adopting environmentally responsible practices. To put forward specific measures to achieve a more prosperous environmental future, this study aims to develop an environment-based perspective framework by integrating the Internet of Things (IoT) technology into a sustainable automotive supply chain (SASC). The study presents a conceptual environmental framework – based on 29 factors constituting four stakeholders' rectifications – that holistically assess the SASC operations as part of the ReSOLVE model utilizing IoT. Then, experts from the SASC, IoT and sustainability areas participated in two rigorous rounds of a Delphi study to validate the framework. The results indicate that the conceptual environmental framework proposed would help companies enhance the connectivity between major IoT tools in SASC, which would help develop congruent strategies for inducing sustainable growth. This study adds value to existing knowledge on SASC sustainability and digitalization in the context where the SASC is under enormous pressure, competitiveness and increased variability.An environmental-based perspective framework: integrating IoT technology into a sustainable automotive supply chain
Asmae El Jaouhari, Jabir Arif, Ashutosh Samadhiya, Anil Kumar, Jose Arturo Garza-Reyes
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Over the next decade, humanity is going to face big environmental problems, and considering these serious issues, businesses are adopting environmentally responsible practices. To put forward specific measures to achieve a more prosperous environmental future, this study aims to develop an environment-based perspective framework by integrating the Internet of Things (IoT) technology into a sustainable automotive supply chain (SASC).

The study presents a conceptual environmental framework – based on 29 factors constituting four stakeholders' rectifications – that holistically assess the SASC operations as part of the ReSOLVE model utilizing IoT. Then, experts from the SASC, IoT and sustainability areas participated in two rigorous rounds of a Delphi study to validate the framework.

The results indicate that the conceptual environmental framework proposed would help companies enhance the connectivity between major IoT tools in SASC, which would help develop congruent strategies for inducing sustainable growth.

This study adds value to existing knowledge on SASC sustainability and digitalization in the context where the SASC is under enormous pressure, competitiveness and increased variability.

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An environmental-based perspective framework: integrating IoT technology into a sustainable automotive supply chain10.1108/BIJ-05-2023-0322Benchmarking: An International Journal2023-09-29© 2023 Emerald Publishing LimitedAsmae El JaouhariJabir ArifAshutosh SamadhiyaAnil KumarJose Arturo Garza-ReyesBenchmarking: An International Journalahead-of-printahead-of-print2023-09-2910.1108/BIJ-05-2023-0322https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0322/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Implementation of lean principles in the yarn manufacturing industry: a system dynamics approachhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0324/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe textile industry contributes 2 and 3% to the global and Indian Gross Domestic Product (GDP), respectively. India supplies a quarter of global cotton yarn. Yet, most yarn manufacturing companies use outdated methods and lack organisational skills and strategies. Improvement in processes in India could significantly help the industry worldwide. The variables that influence the performance of the system were identified. Their interrelationships and impact were identified from the employees in the chosen case study, a yarn manufacturing industry. A System Dynamics (SD) approach was employed to study the benefits of implementing 5S lean strategies. The impact of each variable on various performance measures such as throughput, Work In Progress, processing time, waiting time, idle time, over-processing and scraps was analysed. Improvement in outcomes reflected an enhanced adoption of leanness in the industry. The decision-makers can utilise this study to optimise the necessary parameters in the system and attain the desired productivity levels. Better resource management and reduced processing time helped increase the despatch rate by 9.735% and decrease the WIP by 23.01%. Time management helped to reduce the inventory, idle time and waiting time. Over-processing, defects and scraps were minimised, indicating a shift towards lean. This study pioneers the use of SD simulation models for optimising yarn manufacturing using lean strategies. Improvement in performance measures by integrating these strategies opens avenues for future research using multiple approaches to address a problem. Implementing 5S lean principles and simulations enhances productivity, reduces waste and optimises resource management for the yarn manufacturing industry. Decision-makers can employ simulation to witness the outcomes of their changes without investing cost and time and without associated implementation risks. The use of a simulation model to witness the benefits of incorporating lean strategies in yarn production has not been explored. This approach could help the managers and policymakers understand their existing system's shortcomings and critical areas that require improvement.Implementation of lean principles in the yarn manufacturing industry: a system dynamics approach
M.S. Narassima, V. Aashrith, C. Aldo Ronald, S.P. Anbuudayasankar, M. Thenarasu
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The textile industry contributes 2 and 3% to the global and Indian Gross Domestic Product (GDP), respectively. India supplies a quarter of global cotton yarn. Yet, most yarn manufacturing companies use outdated methods and lack organisational skills and strategies. Improvement in processes in India could significantly help the industry worldwide.

The variables that influence the performance of the system were identified. Their interrelationships and impact were identified from the employees in the chosen case study, a yarn manufacturing industry. A System Dynamics (SD) approach was employed to study the benefits of implementing 5S lean strategies. The impact of each variable on various performance measures such as throughput, Work In Progress, processing time, waiting time, idle time, over-processing and scraps was analysed.

Improvement in outcomes reflected an enhanced adoption of leanness in the industry. The decision-makers can utilise this study to optimise the necessary parameters in the system and attain the desired productivity levels. Better resource management and reduced processing time helped increase the despatch rate by 9.735% and decrease the WIP by 23.01%. Time management helped to reduce the inventory, idle time and waiting time. Over-processing, defects and scraps were minimised, indicating a shift towards lean.

This study pioneers the use of SD simulation models for optimising yarn manufacturing using lean strategies. Improvement in performance measures by integrating these strategies opens avenues for future research using multiple approaches to address a problem.

Implementing 5S lean principles and simulations enhances productivity, reduces waste and optimises resource management for the yarn manufacturing industry. Decision-makers can employ simulation to witness the outcomes of their changes without investing cost and time and without associated implementation risks.

The use of a simulation model to witness the benefits of incorporating lean strategies in yarn production has not been explored. This approach could help the managers and policymakers understand their existing system's shortcomings and critical areas that require improvement.

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Implementation of lean principles in the yarn manufacturing industry: a system dynamics approach10.1108/BIJ-05-2023-0324Benchmarking: An International Journal2023-12-12© 2023 Emerald Publishing LimitedM.S. NarassimaV. AashrithC. Aldo RonaldS.P. AnbuudayasankarM. ThenarasuBenchmarking: An International Journalahead-of-printahead-of-print2023-12-1210.1108/BIJ-05-2023-0324https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0324/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The role of green strategic alliances and their impact on green organizational identity and sustainabilityhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0332/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to investigate the role of green strategic alliances (GSAs) in fostering a green shared vision (GSVis) and green shared value (GSV) and their impact on green organizational identity (GOI) and sustainability. The authors employed structural equation modeling to analyze data collected through a 60-item questionnaire administered in Portugal and China, allowing the authors to test their theoretical model. The findings of the authors' study indicate that green strategic alliances have a positive influence on the development of a GSVis and GSV in both countries. This, in turn, contributes to improved sustainability and the establishment of a GOI. Furthermore, the authors' results demonstrate that these alliances enhance GSV, resulting in enhanced sustainability performance and a stronger green identity, with a notable increase in awareness of environmental and social practices. This article is innovative as it applies organizational learning and value creation theories to gain a deeper understanding of how alliances can shape the green identity of companies and contribute to their overall sustainability.The role of green strategic alliances and their impact on green organizational identity and sustainability
Beatriz Lopes Cancela, Arnaldo Coelho, Maria Elisabete Neves
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to investigate the role of green strategic alliances (GSAs) in fostering a green shared vision (GSVis) and green shared value (GSV) and their impact on green organizational identity (GOI) and sustainability.

The authors employed structural equation modeling to analyze data collected through a 60-item questionnaire administered in Portugal and China, allowing the authors to test their theoretical model.

The findings of the authors' study indicate that green strategic alliances have a positive influence on the development of a GSVis and GSV in both countries. This, in turn, contributes to improved sustainability and the establishment of a GOI. Furthermore, the authors' results demonstrate that these alliances enhance GSV, resulting in enhanced sustainability performance and a stronger green identity, with a notable increase in awareness of environmental and social practices.

This article is innovative as it applies organizational learning and value creation theories to gain a deeper understanding of how alliances can shape the green identity of companies and contribute to their overall sustainability.

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The role of green strategic alliances and their impact on green organizational identity and sustainability10.1108/BIJ-05-2023-0332Benchmarking: An International Journal2023-10-02© 2023 Emerald Publishing LimitedBeatriz Lopes CancelaArnaldo CoelhoMaria Elisabete NevesBenchmarking: An International Journalahead-of-printahead-of-print2023-10-0210.1108/BIJ-05-2023-0332https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0332/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Factors influencing behavioural intention to avail omnichannel service among Gen Y consumershttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0333/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to explore the factors influencing the behavioural intention of Gen Y consumers to avail omnichannel service and to identify the relative influence of predictors in explaining the behavioural intention of Gen Y consumers to use omnichannel service. Data collected through surveys from 287 Gen Y consumers has been analysed through structural equation modelling to examine direct and mediated relationships between the constructs influencing behavioural intention to use omnichannel service. Findings indicate that perceived ease of use, social influence, perceived trust, and personal innovativeness positively affect behavioural intention to use omnichannel service, with the result accounting for 48% of the variance. We also demonstrate that perceived value and perceived ease of use mediate the association between personal innovativeness and behavioural intention to use omnichannel service. The study provides valuable insights into adopting technology-based offerings for Gen Y customers. The presented model can be extended for analysing consumers' behavioural intentions by considering additional variables, such as consumer personality traits and diverse cultural settings. The study may help managers and policymakers formulate a consumer-focussed strategy to win over modern retail consumers. This study explores the behavioural intention of Gen Y consumers in availing omnichannel services. Further, the study contributes to the technology acceptance model (TAM), unified theory of acceptance and use of technology (UTAUT) or UTAUT2 theories that may need to be extended in the omnichannel shopping context.Factors influencing behavioural intention to avail omnichannel service among Gen Y consumers
Ruchi Mishra, Rajesh Kumar Singh, Justin Paul
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims to explore the factors influencing the behavioural intention of Gen Y consumers to avail omnichannel service and to identify the relative influence of predictors in explaining the behavioural intention of Gen Y consumers to use omnichannel service.

Data collected through surveys from 287 Gen Y consumers has been analysed through structural equation modelling to examine direct and mediated relationships between the constructs influencing behavioural intention to use omnichannel service.

Findings indicate that perceived ease of use, social influence, perceived trust, and personal innovativeness positively affect behavioural intention to use omnichannel service, with the result accounting for 48% of the variance. We also demonstrate that perceived value and perceived ease of use mediate the association between personal innovativeness and behavioural intention to use omnichannel service.

The study provides valuable insights into adopting technology-based offerings for Gen Y customers. The presented model can be extended for analysing consumers' behavioural intentions by considering additional variables, such as consumer personality traits and diverse cultural settings. The study may help managers and policymakers formulate a consumer-focussed strategy to win over modern retail consumers.

This study explores the behavioural intention of Gen Y consumers in availing omnichannel services. Further, the study contributes to the technology acceptance model (TAM), unified theory of acceptance and use of technology (UTAUT) or UTAUT2 theories that may need to be extended in the omnichannel shopping context.

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Factors influencing behavioural intention to avail omnichannel service among Gen Y consumers10.1108/BIJ-05-2023-0333Benchmarking: An International Journal2024-03-19© 2024 Emerald Publishing LimitedRuchi MishraRajesh Kumar SinghJustin PaulBenchmarking: An International Journalahead-of-printahead-of-print2024-03-1910.1108/BIJ-05-2023-0333https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0333/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Integrated Lean Six Sigma and Kotter change management framework for emergency healthcare services in Saudi Arabiahttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0335/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestLean Six Sigma (LSS) implementation follows a structured approach called define-measure-analyze-improve-control (DMAIC). Earlier research about its application in emergency healthcare services shows that it requires organizational transformation, which many healthcare setups find difficult. The Kotter change management model facilitates organizational transformation but has not been attempted in LSS settings till now. This study aims to integrate the LSS framework with the Kotter change management model to come up with an integrated framework that will facilitate LSS deployment in emergency health services. Two-stage Delphi method was conducted by using a literature review. First, the success factors and barriers of LSS are investigated, especially from an emergency healthcare point of view. The features and benefits of Kotter's change management models are then reviewed. Subsequently, they are integrated to form a framework specific to LSS deployment in an emergency healthcare set-up. The elements of this framework are analyzed using expert opinion ratings. A new framework for LSS deployment in emergency healthcare has been developed, which can prevent failures due to challenges faced by organizations in overcoming resistance to changes. The eight steps of the Kotter model such as establishing a sense of urgency, forming a powerful guiding coalition, creating a vision, communicating the vision, empowering others to act on the vision, planning for and creating short-term wins, consolidating improvements and producing still more change, institutionalizing new approaches are derived from the eight common errors that managers make while implementing change in the institution. The study integrated LSS principles and Kotter’s change management model to apply in emergency care units in order to reduce waste and raise the level of service quality provided by healthcare companies. The present study could contribute knowledge to the literature by providing a framework to integrate lean management and Kotter's change management model for the emergency care unit of the healthcare organization. This framework guides decision-makers and organizations as proper strategies are required for applying lean management practices in any system. The proposed framework is unique and no other study has prescribed any integrated framework for LSS implementation in emergency healthcare that overcomes resistance to change.Integrated Lean Six Sigma and Kotter change management framework for emergency healthcare services in Saudi Arabia
Ali Al Owad, Neeraj Yadav, Vimal Kumar, Vikas Swarnakar, K. Jayakrishna, Salah Haridy, Vishwas Yadav
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Lean Six Sigma (LSS) implementation follows a structured approach called define-measure-analyze-improve-control (DMAIC). Earlier research about its application in emergency healthcare services shows that it requires organizational transformation, which many healthcare setups find difficult. The Kotter change management model facilitates organizational transformation but has not been attempted in LSS settings till now. This study aims to integrate the LSS framework with the Kotter change management model to come up with an integrated framework that will facilitate LSS deployment in emergency health services.

Two-stage Delphi method was conducted by using a literature review. First, the success factors and barriers of LSS are investigated, especially from an emergency healthcare point of view. The features and benefits of Kotter's change management models are then reviewed. Subsequently, they are integrated to form a framework specific to LSS deployment in an emergency healthcare set-up. The elements of this framework are analyzed using expert opinion ratings. A new framework for LSS deployment in emergency healthcare has been developed, which can prevent failures due to challenges faced by organizations in overcoming resistance to changes.

The eight steps of the Kotter model such as establishing a sense of urgency, forming a powerful guiding coalition, creating a vision, communicating the vision, empowering others to act on the vision, planning for and creating short-term wins, consolidating improvements and producing still more change, institutionalizing new approaches are derived from the eight common errors that managers make while implementing change in the institution. The study integrated LSS principles and Kotter’s change management model to apply in emergency care units in order to reduce waste and raise the level of service quality provided by healthcare companies.

The present study could contribute knowledge to the literature by providing a framework to integrate lean management and Kotter's change management model for the emergency care unit of the healthcare organization. This framework guides decision-makers and organizations as proper strategies are required for applying lean management practices in any system.

The proposed framework is unique and no other study has prescribed any integrated framework for LSS implementation in emergency healthcare that overcomes resistance to change.

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Integrated Lean Six Sigma and Kotter change management framework for emergency healthcare services in Saudi Arabia10.1108/BIJ-05-2023-0335Benchmarking: An International Journal2023-12-14© 2023 Emerald Publishing LimitedAli Al OwadNeeraj YadavVimal KumarVikas SwarnakarK. JayakrishnaSalah HaridyVishwas YadavBenchmarking: An International Journalahead-of-printahead-of-print2023-12-1410.1108/BIJ-05-2023-0335https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0335/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Do private and public sector banks respond to ESG in the same way? Some evidences from Indiahttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0340/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe banking industry faces increasing scrutiny from stakeholders regarding its environmental and social impacts, given its crucial role in fostering economic growth. Banks have been encouraged to adopt environmental, social and governance (ESG) practices to mitigate risks and safeguard their reputation. However, the effectiveness of ESG sensitivity within the banking industry is contingent upon ownership and structural factors. The extent to which banks can integrate ESG considerations into their operations and decision-making processes may vary based on their ownership structures. Therefore, this study aims to examine if the impact of ESG on the performance of Indian banks varies between private and public sector banks. The study employs six years of panel data from two separate samples of 12 private sector banks and 10 public sector banks in India. It utilises fixed and random effect estimation techniques with robust standard errors to derive accurate and reliable econometric results. The main findings of this study reveal intriguing insights into the relationship between ESG factors and bank performance, considering the influence of ownership structure. For private sector banks, the ESG composite score, particularly the social dimension, negatively impacts financial performance. However, there is a contrasting positive effect on efficiency. In contrast, public sector banks demonstrate a positive and significant association between the environmental score and return on equity and non-performing assets. The findings highlight the need for tailored strategies that align with ownership structure to achieve sustainable financial and societal outcomes in the banking industry. Furthermore, it emphasises the need for private-sector banks to streamline their ESG initiatives, especially in the social dimension, to mitigate negative impacts on their financial performance. This study introduces a novel dimension by addressing the “one size fits all” bias in prior research that overlooked bank ownership differences when examining the impact of ESG factors on bank performance.Do private and public sector banks respond to ESG in the same way? Some evidences from India
Megha Jaiwani, Santosh Gopalkrishnan
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The banking industry faces increasing scrutiny from stakeholders regarding its environmental and social impacts, given its crucial role in fostering economic growth. Banks have been encouraged to adopt environmental, social and governance (ESG) practices to mitigate risks and safeguard their reputation. However, the effectiveness of ESG sensitivity within the banking industry is contingent upon ownership and structural factors. The extent to which banks can integrate ESG considerations into their operations and decision-making processes may vary based on their ownership structures. Therefore, this study aims to examine if the impact of ESG on the performance of Indian banks varies between private and public sector banks.

The study employs six years of panel data from two separate samples of 12 private sector banks and 10 public sector banks in India. It utilises fixed and random effect estimation techniques with robust standard errors to derive accurate and reliable econometric results.

The main findings of this study reveal intriguing insights into the relationship between ESG factors and bank performance, considering the influence of ownership structure. For private sector banks, the ESG composite score, particularly the social dimension, negatively impacts financial performance. However, there is a contrasting positive effect on efficiency. In contrast, public sector banks demonstrate a positive and significant association between the environmental score and return on equity and non-performing assets.

The findings highlight the need for tailored strategies that align with ownership structure to achieve sustainable financial and societal outcomes in the banking industry. Furthermore, it emphasises the need for private-sector banks to streamline their ESG initiatives, especially in the social dimension, to mitigate negative impacts on their financial performance.

This study introduces a novel dimension by addressing the “one size fits all” bias in prior research that overlooked bank ownership differences when examining the impact of ESG factors on bank performance.

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Do private and public sector banks respond to ESG in the same way? Some evidences from India10.1108/BIJ-05-2023-0340Benchmarking: An International Journal2023-12-13© 2023 Emerald Publishing LimitedMegha JaiwaniSantosh GopalkrishnanBenchmarking: An International Journalahead-of-printahead-of-print2023-12-1310.1108/BIJ-05-2023-0340https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0340/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
E-waste supply chain risk management: a framework considering omnichannel and circular economyhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0341/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn the last few years, environmental issues have become a matter of survival. In this sense, e-waste management is among the major problems since it may be a way of mitigating mineral depletion. In this context, the literature lacks e-waste supply chain studies that systematically map supply chain challenges and risks concerning material recovery. Given this context, the authors' paper conducted a systematic literature review (SLR) to build a framework to identify the constructs of e-waste supply chain risk management. The paper revealed the theoretical relationship between important variables to achieve e-waste supply chain risk management via a circular economy (CE) framework. These variables include reverse logistics (RL), closed-loop supply chains (CLSC), supply chain risk management, supply chain resilience and smart cities. The literature contributions of this paper are as follows: (1) a complete list of the risks of the e-waste supply chains, (2) the techniques being used to identify, assess and mitigate e-waste supply chain risks and (3) the constructs that form the theoretical framework of e-waste supply chain risk management. In addition, the authors' results address important literature gaps identified by researchers and serve as a guide to implementation.E-waste supply chain risk management: a framework considering omnichannel and circular economy
Pedro Senna, Lino Guimarães Marujo, Ana Carla de Souza Gomes dos Santos, Amanda Chousa Ferreira, Luís Alfredo Aragão da Silva
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

In the last few years, environmental issues have become a matter of survival. In this sense, e-waste management is among the major problems since it may be a way of mitigating mineral depletion. In this context, the literature lacks e-waste supply chain studies that systematically map supply chain challenges and risks concerning material recovery.

Given this context, the authors' paper conducted a systematic literature review (SLR) to build a framework to identify the constructs of e-waste supply chain risk management.

The paper revealed the theoretical relationship between important variables to achieve e-waste supply chain risk management via a circular economy (CE) framework. These variables include reverse logistics (RL), closed-loop supply chains (CLSC), supply chain risk management, supply chain resilience and smart cities.

The literature contributions of this paper are as follows: (1) a complete list of the risks of the e-waste supply chains, (2) the techniques being used to identify, assess and mitigate e-waste supply chain risks and (3) the constructs that form the theoretical framework of e-waste supply chain risk management. In addition, the authors' results address important literature gaps identified by researchers and serve as a guide to implementation.

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E-waste supply chain risk management: a framework considering omnichannel and circular economy10.1108/BIJ-05-2023-0341Benchmarking: An International Journal2023-11-15© 2023 Emerald Publishing LimitedPedro SennaLino Guimarães MarujoAna Carla de Souza Gomes dos SantosAmanda Chousa FerreiraLuís Alfredo Aragão da SilvaBenchmarking: An International Journalahead-of-printahead-of-print2023-11-1510.1108/BIJ-05-2023-0341https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0341/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Do corporate social responsibility drive sustainable purchase intention? An empirical study in emerging economyhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0346/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of the research is to investigate whether corporate social responsibility awareness (pCSR), environmental concerns (EC) and consumer environmental knowledge (CK) will have an impact on sustainable purchase intention (SPI). Furthermore, this paper also contributes to surveying the mediating impact of consumer attitudes (CAs) between intention and the three factors mentioned above. SmartPLS (version 4.0) structural equation modeling (SEM) and quantitative methods were used to analyze 457 responses from consumers. The survey sample consisted of individuals between the ages of 18 and 34, with a male-to-female ratio of 70 to 30. The study aims to examine and put into practice new directions for manufacturing firms in the fields of fashion, food and consumer products. At the same time, provide more convincing evidence about the use of these fields in the research. The study showed a favorable link between pCSR, EC, CK and SPI through the proposed hypotheses. The research additionally showed that CAs mediate between the aforementioned variables. The important and distinctive results of this study encourage both consumers and enterprises to make changes in their perceptions of society. Consumers should gradually change their daily lifestyle by consuming more sustainable products. As a result, this outcome will provide the impetus for manufacturing businesses to alter their operational procedures in order to support the shift from the production of products to more friendly processes, with the help of all levels of management within the business.Do corporate social responsibility drive sustainable purchase intention? An empirical study in emerging economy
Thanh Tiep Le, Tien Le Thi Cam, Nhan Nguyen Thi, Vi Le Ngoc Phuong
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of the research is to investigate whether corporate social responsibility awareness (pCSR), environmental concerns (EC) and consumer environmental knowledge (CK) will have an impact on sustainable purchase intention (SPI). Furthermore, this paper also contributes to surveying the mediating impact of consumer attitudes (CAs) between intention and the three factors mentioned above.

SmartPLS (version 4.0) structural equation modeling (SEM) and quantitative methods were used to analyze 457 responses from consumers. The survey sample consisted of individuals between the ages of 18 and 34, with a male-to-female ratio of 70 to 30. The study aims to examine and put into practice new directions for manufacturing firms in the fields of fashion, food and consumer products. At the same time, provide more convincing evidence about the use of these fields in the research.

The study showed a favorable link between pCSR, EC, CK and SPI through the proposed hypotheses. The research additionally showed that CAs mediate between the aforementioned variables.

The important and distinctive results of this study encourage both consumers and enterprises to make changes in their perceptions of society. Consumers should gradually change their daily lifestyle by consuming more sustainable products. As a result, this outcome will provide the impetus for manufacturing businesses to alter their operational procedures in order to support the shift from the production of products to more friendly processes, with the help of all levels of management within the business.

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Do corporate social responsibility drive sustainable purchase intention? An empirical study in emerging economy10.1108/BIJ-05-2023-0346Benchmarking: An International Journal2024-03-12© 2024 Emerald Publishing LimitedThanh Tiep LeTien Le Thi CamNhan Nguyen ThiVi Le Ngoc PhuongBenchmarking: An International Journalahead-of-printahead-of-print2024-03-1210.1108/BIJ-05-2023-0346https://www.emerald.com/insight/content/doi/10.1108/BIJ-05-2023-0346/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Performance predictions for sustainability governance of firms: implications to select Indian firmshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0342/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe author aims to study and predict the sustainability governance performances of firms using an advanced grey prediction model. The case implication of the prediction model is also studied considering select firms in the Indian context. The author has proposed an advanced grey prediction model, the first-entry grey prediction model (FGM (1, 1)) for forecasting the sustainability governance performances of firms. The proposed model is tested using the periodic data of sustainability governance performances of 10 Indian firms. The author observes that the majority of firms (6 out of 10) show dipping performances for sustainability governance for the future predicted period. This throws insights into the direction of improving good governance practices for Indian firms. The idea and motivation for sustainability-focussed governance need a bi-directional focus from the side of managers that act as the agents and from the side of shareholders that act as the principals, as seen from an agency theory perspective for sustainability governance. Sustainability governance culture can be inculcated to a firm at the strategic level by having a bi-directional focus from managers and shareholders, so as to enhance the social and environmental sustainability performances. The governance performance evaluations for firms particularly in developing countries were not dated back more than a decade or two. Hence, the author implements a prediction model that can be best suited, when there are small periodic data sets available for prediction.Performance predictions for sustainability governance of firms: implications to select Indian firms
R. Rajesh
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The author aims to study and predict the sustainability governance performances of firms using an advanced grey prediction model. The case implication of the prediction model is also studied considering select firms in the Indian context.

The author has proposed an advanced grey prediction model, the first-entry grey prediction model (FGM (1, 1)) for forecasting the sustainability governance performances of firms. The proposed model is tested using the periodic data of sustainability governance performances of 10 Indian firms.

The author observes that the majority of firms (6 out of 10) show dipping performances for sustainability governance for the future predicted period. This throws insights into the direction of improving good governance practices for Indian firms.

The idea and motivation for sustainability-focussed governance need a bi-directional focus from the side of managers that act as the agents and from the side of shareholders that act as the principals, as seen from an agency theory perspective for sustainability governance.

Sustainability governance culture can be inculcated to a firm at the strategic level by having a bi-directional focus from managers and shareholders, so as to enhance the social and environmental sustainability performances.

The governance performance evaluations for firms particularly in developing countries were not dated back more than a decade or two. Hence, the author implements a prediction model that can be best suited, when there are small periodic data sets available for prediction.

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Performance predictions for sustainability governance of firms: implications to select Indian firms10.1108/BIJ-06-2022-0342Benchmarking: An International Journal2023-07-04© 2023 Emerald Publishing LimitedR. RajeshBenchmarking: An International Journalahead-of-printahead-of-print2023-07-0410.1108/BIJ-06-2022-0342https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0342/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
A descriptive statistical analysis of enablers for integrated sustainable-green-lean-six sigma-agile manufacturing system (ISGLSAMS) in Indian manufacturing industrieshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0344/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purposes of this paper are (1) to identify and rank the various enablers for an integrated sustainable-green-lean-six sigma-agile manufacturing system (ISGLSAMS), and (2) to study their correlations and their impact on organizational performance. Three tiers methodology is used to analyze the enablers for the successful adoption of ISGLSAMS. First, a total of 32 ISGLSAMS enablers are identified through a comprehensive literature review. Then, data are collected with a structured questionnaire from 108 Indian manufacturing industries. Then, an analytic approach is used to analyze (1) the relevance and significance of enablers and (2) their correlations (1) with each other, and (2) with the organizational performance outcomes, to strengthen the understanding of ISGLSAMS. The findings suggest that top management commitment, sustainable reconfigurable manufacturing system, organization resources for 6 Rs, customers' and stakeholders' involvement, corporate social responsibility (CSR), customers and stakeholders-focused strategic alliances, dynamic manufacturing strategies, use of information and communication technology, concurrent engineering, standardized tasks for continuous improvement, virtual network of supply chain partners, real-time monitoring and control, training and education, employees' involvement and empowerment enablers are the higher level enablers for the adoption of ISGLSAMS. Findings also suggest that there is a scope for research in the incorporation of lot size reduction, Keiretsu-Kraljic supply chain relationship strategy, external collaborations with the stakeholders other than supply chain members, matrix flatter organization structure, employees' career development, justified employees' wages, government support for research fund and subsidies and vendor-managed inventory practices for ISGLSAMS. Top management commitment, sustainable reconfigurable manufacturing system, organization resources for 6 Rs, corporate social responsibility (CSR), dynamic manufacturing strategies, use of information and communication technology, concurrent engineering, virtual network of supply chain partners, real-time monitoring and control, training and education, employees' involvement and empowerment have a significant effect on (1) sustainable product design, (2) sustainable production system, (3) improvement in the sale, (4) improvement in market responsiveness, (5) improvement in the competitive position and (6) improvement in the global market image. Through this study of ISGLSAMS enablers and their interdependence, and their impact on ISGLSAMS performance outcomes government, organizations, stakeholders, policymakers and supply chain partners may plan the policy, roadmap and strategies for the successful adoption of (1) ISGLSAMS in the organizational value chain, and (2) Industrial ecology and industrial symbiosis in India. The study also contributes to the industrial managers, and value chain partners a better understanding of ISGLSAMS. This study is the first attempt to understand (1) the ISGLSAMS enablers and their correlations, and (2) the effect of ISGLSAMS enablers on ISGLSAMS performance outcomes to get the competitive and sustainability advantage. The study contributes to the practitioners, policymakers, organizations, government, researchers and academicians a better understanding of ISGLSAMS enablers and its performance outcomes.A descriptive statistical analysis of enablers for integrated sustainable-green-lean-six sigma-agile manufacturing system (ISGLSAMS) in Indian manufacturing industries
Dharmendra Hariyani, Sanjeev Mishra
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purposes of this paper are (1) to identify and rank the various enablers for an integrated sustainable-green-lean-six sigma-agile manufacturing system (ISGLSAMS), and (2) to study their correlations and their impact on organizational performance.

Three tiers methodology is used to analyze the enablers for the successful adoption of ISGLSAMS. First, a total of 32 ISGLSAMS enablers are identified through a comprehensive literature review. Then, data are collected with a structured questionnaire from 108 Indian manufacturing industries. Then, an analytic approach is used to analyze (1) the relevance and significance of enablers and (2) their correlations (1) with each other, and (2) with the organizational performance outcomes, to strengthen the understanding of ISGLSAMS.

The findings suggest that top management commitment, sustainable reconfigurable manufacturing system, organization resources for 6 Rs, customers' and stakeholders' involvement, corporate social responsibility (CSR), customers and stakeholders-focused strategic alliances, dynamic manufacturing strategies, use of information and communication technology, concurrent engineering, standardized tasks for continuous improvement, virtual network of supply chain partners, real-time monitoring and control, training and education, employees' involvement and empowerment enablers are the higher level enablers for the adoption of ISGLSAMS. Findings also suggest that there is a scope for research in the incorporation of lot size reduction, Keiretsu-Kraljic supply chain relationship strategy, external collaborations with the stakeholders other than supply chain members, matrix flatter organization structure, employees' career development, justified employees' wages, government support for research fund and subsidies and vendor-managed inventory practices for ISGLSAMS. Top management commitment, sustainable reconfigurable manufacturing system, organization resources for 6 Rs, corporate social responsibility (CSR), dynamic manufacturing strategies, use of information and communication technology, concurrent engineering, virtual network of supply chain partners, real-time monitoring and control, training and education, employees' involvement and empowerment have a significant effect on (1) sustainable product design, (2) sustainable production system, (3) improvement in the sale, (4) improvement in market responsiveness, (5) improvement in the competitive position and (6) improvement in the global market image.

Through this study of ISGLSAMS enablers and their interdependence, and their impact on ISGLSAMS performance outcomes government, organizations, stakeholders, policymakers and supply chain partners may plan the policy, roadmap and strategies for the successful adoption of (1) ISGLSAMS in the organizational value chain, and (2) Industrial ecology and industrial symbiosis in India. The study also contributes to the industrial managers, and value chain partners a better understanding of ISGLSAMS.

This study is the first attempt to understand (1) the ISGLSAMS enablers and their correlations, and (2) the effect of ISGLSAMS enablers on ISGLSAMS performance outcomes to get the competitive and sustainability advantage. The study contributes to the practitioners, policymakers, organizations, government, researchers and academicians a better understanding of ISGLSAMS enablers and its performance outcomes.

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A descriptive statistical analysis of enablers for integrated sustainable-green-lean-six sigma-agile manufacturing system (ISGLSAMS) in Indian manufacturing industries10.1108/BIJ-06-2022-0344Benchmarking: An International Journal2023-03-31© 2023 Emerald Publishing LimitedDharmendra HariyaniSanjeev MishraBenchmarking: An International Journalahead-of-printahead-of-print2023-03-3110.1108/BIJ-06-2022-0344https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0344/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Exploring corporate environmental ethics and green creativity as antecedents of green competitive advantage, sustainable production and financial performance: empirical evidence from manufacturing firmshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0352/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestEnvironmental degradation in emerging economies has induced stakeholder pressures on diverse firms to ensure sustainable business performance. Consequently, firms are adopting environmentally ethical cultures and reinforcing green creativity to satisfy stakeholders' environmental needs while attaining green competitive advantage, sustainable production and higher financial performance. The purpose of this study is to investigate whether corporate environmental ethics and green creativity serve as antecedents to higher competitiveness, sustainable production and financial performance, and also examine if green competitive advantage and sustainable production mediate the relationships between corporate environmental ethics, green creativity and financial performance in the context of an emerging economy. This study using a survey approach examined data from 290 manufacturing small and medium-sized enterprises. Data were analyzed and interpreted using SmartPLS 3.0 software, a variance-based structural equation modelling technique. This modelling technique was adopted due to its suitability for predictive research models. The findings show that corporate environmental ethics and green creativity are critical antecedents to green competitive advantage, sustainable production and financial performance. The results connote that while corporate environmental ethics and green creativity directly and robustly influence green competitive advantage, sustainable production and financial performance, their effect on financial performance is strengthened via the indirect effects of green competitive advantage and sustainable production. Contrasting past findings, corporate environmental ethics negatively related to financial performance in this study context. The findings indicate that the integration of environmental ethics and green creativity can be a unique strategy for mitigating environmental negative risks while improving green competitive advantage, sustainable production and financial performance. The study is among the few that draws insights from organizational ethics and the natural resource-based view (NRBV) to examine the interactions between corporate environmental ethics, green creativity, green competitive advantage, sustainable production and financial performance. Drawing insights from the findings, the study provides suggestions for managers, academicians, policymakers and governments as well as highlights implications and directions for future research.Exploring corporate environmental ethics and green creativity as antecedents of green competitive advantage, sustainable production and financial performance: empirical evidence from manufacturing firms
Charles Baah, Yaw Agyabeng-Mensah, Ebenezer Afum, Johana Andrea Lascano Armas
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Environmental degradation in emerging economies has induced stakeholder pressures on diverse firms to ensure sustainable business performance. Consequently, firms are adopting environmentally ethical cultures and reinforcing green creativity to satisfy stakeholders' environmental needs while attaining green competitive advantage, sustainable production and higher financial performance. The purpose of this study is to investigate whether corporate environmental ethics and green creativity serve as antecedents to higher competitiveness, sustainable production and financial performance, and also examine if green competitive advantage and sustainable production mediate the relationships between corporate environmental ethics, green creativity and financial performance in the context of an emerging economy.

This study using a survey approach examined data from 290 manufacturing small and medium-sized enterprises. Data were analyzed and interpreted using SmartPLS 3.0 software, a variance-based structural equation modelling technique. This modelling technique was adopted due to its suitability for predictive research models.

The findings show that corporate environmental ethics and green creativity are critical antecedents to green competitive advantage, sustainable production and financial performance. The results connote that while corporate environmental ethics and green creativity directly and robustly influence green competitive advantage, sustainable production and financial performance, their effect on financial performance is strengthened via the indirect effects of green competitive advantage and sustainable production. Contrasting past findings, corporate environmental ethics negatively related to financial performance in this study context. The findings indicate that the integration of environmental ethics and green creativity can be a unique strategy for mitigating environmental negative risks while improving green competitive advantage, sustainable production and financial performance.

The study is among the few that draws insights from organizational ethics and the natural resource-based view (NRBV) to examine the interactions between corporate environmental ethics, green creativity, green competitive advantage, sustainable production and financial performance. Drawing insights from the findings, the study provides suggestions for managers, academicians, policymakers and governments as well as highlights implications and directions for future research.

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Exploring corporate environmental ethics and green creativity as antecedents of green competitive advantage, sustainable production and financial performance: empirical evidence from manufacturing firms10.1108/BIJ-06-2022-0352Benchmarking: An International Journal2023-04-20© 2023 Emerald Publishing LimitedCharles BaahYaw Agyabeng-MensahEbenezer AfumJohana Andrea Lascano ArmasBenchmarking: An International Journalahead-of-printahead-of-print2023-04-2010.1108/BIJ-06-2022-0352https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0352/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Decoupling of a management standard: how decision-makers reinterpret, renegotiate, and modify the adoption of ISO 9001https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0355/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe authors extend the literature on decoupling by analyzing the microlevel effects of institutionalized practices within the framework of international standards. This study investigates the specific informal management practices that decision-makers embrace in order for organizations to achieve ISO 9001 certification without all regulations being adopted and followed according to the standard's original design and purpose. As the basis for its research framework, this paper adopts the neo-institutional theory. The research employs the comparative case study method and draws its data from a sample of 21 ISO 9001:2008 certified organizations in Bulgaria. The results show ambivalent behavior toward the ISO 9001 standard's formal requirements. This behavior is expressed through targeted noncompliance with (certain) regulations and procedures regarding top management commitment, as well as documented information which are formally adopted within the organization and certified as complying with the standard. The study has implications for future research into decoupling, organizational learning, and standardization. In terms of limitations, the authors examined the process of decoupling from a micro perspective in Bulgaria only. Noncompliance with international standards such as the ISO 9000 may exhibit specific regional or national characteristics. Findings from this research encourage the International Standards Organization to respond to previous calls for revising the formal structure of ISO 9000 and other international management standards by considering a more flexible and liberal point of view. As opposed to previous studies which have explored decoupling from a macro perspective, this study focuses on how the internal constraints imposed by the standard's universal requirements are being mitigated at a micro level. That is, the authors provide a detailed account of the specific informal management practices which managers (deliberately) adopt in order to achieve certification without fully integrating the formal criteria imposed by international standards (e.g. ISO 9001).Decoupling of a management standard: how decision-makers reinterpret, renegotiate, and modify the adoption of ISO 9001
Emil Georgiev, Svetoslav Georgiev
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The authors extend the literature on decoupling by analyzing the microlevel effects of institutionalized practices within the framework of international standards. This study investigates the specific informal management practices that decision-makers embrace in order for organizations to achieve ISO 9001 certification without all regulations being adopted and followed according to the standard's original design and purpose.

As the basis for its research framework, this paper adopts the neo-institutional theory. The research employs the comparative case study method and draws its data from a sample of 21 ISO 9001:2008 certified organizations in Bulgaria.

The results show ambivalent behavior toward the ISO 9001 standard's formal requirements. This behavior is expressed through targeted noncompliance with (certain) regulations and procedures regarding top management commitment, as well as documented information which are formally adopted within the organization and certified as complying with the standard.

The study has implications for future research into decoupling, organizational learning, and standardization. In terms of limitations, the authors examined the process of decoupling from a micro perspective in Bulgaria only. Noncompliance with international standards such as the ISO 9000 may exhibit specific regional or national characteristics.

Findings from this research encourage the International Standards Organization to respond to previous calls for revising the formal structure of ISO 9000 and other international management standards by considering a more flexible and liberal point of view.

As opposed to previous studies which have explored decoupling from a macro perspective, this study focuses on how the internal constraints imposed by the standard's universal requirements are being mitigated at a micro level. That is, the authors provide a detailed account of the specific informal management practices which managers (deliberately) adopt in order to achieve certification without fully integrating the formal criteria imposed by international standards (e.g. ISO 9001).

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Decoupling of a management standard: how decision-makers reinterpret, renegotiate, and modify the adoption of ISO 900110.1108/BIJ-06-2022-0355Benchmarking: An International Journal2023-07-05© 2023 Emerald Publishing LimitedEmil GeorgievSvetoslav GeorgievBenchmarking: An International Journalahead-of-printahead-of-print2023-07-0510.1108/BIJ-06-2022-0355https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0355/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Prevalence and future trend in green supply chain management (GSCM): a systematic literature reviewhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0363/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestOver the last two decades, green supply chain management (GSCM) has enabled businesses to operate in an environmentally friendly manner. The present review examines 234 research articles and proposes a methodical literature review on GSCM, focusing on the aspects of sustainable development. The work examines conceptual, analytical, empirical and non-empirical research articles, analyzing at all levels of the organization, such as firm, dyad, supply chain and network. The objective of the review is to provide insights into the state and scope of existing research in the domain of GSCM, to identify the prevalence of GSCM and to consolidate the trend of future research. The literature review follows a systematic methodology for analyzing the literature. The findings can support researchers in identifying research areas with significant impact and streamline research on GSCM in the future. Practitioners can utilize this structured classification to strategize their green initiatives in their firms. The work contributes to providing literature that explores a detailed review in GSCM. The proposed literature review captures critical aspects in the domain of GSCM and offers future research directions.Prevalence and future trend in green supply chain management (GSCM): a systematic literature review
Kartik Balkumar, Vidyadhar V. Gedam, Mudunuri Himateja, S.P. Anbuudayasankar, M.S. Narassima, K. Ganesh, M. Dwarakanath, Subramanian Pazhani
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Over the last two decades, green supply chain management (GSCM) has enabled businesses to operate in an environmentally friendly manner. The present review examines 234 research articles and proposes a methodical literature review on GSCM, focusing on the aspects of sustainable development.

The work examines conceptual, analytical, empirical and non-empirical research articles, analyzing at all levels of the organization, such as firm, dyad, supply chain and network. The objective of the review is to provide insights into the state and scope of existing research in the domain of GSCM, to identify the prevalence of GSCM and to consolidate the trend of future research. The literature review follows a systematic methodology for analyzing the literature.

The findings can support researchers in identifying research areas with significant impact and streamline research on GSCM in the future. Practitioners can utilize this structured classification to strategize their green initiatives in their firms.

The work contributes to providing literature that explores a detailed review in GSCM. The proposed literature review captures critical aspects in the domain of GSCM and offers future research directions.

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Prevalence and future trend in green supply chain management (GSCM): a systematic literature review10.1108/BIJ-06-2022-0363Benchmarking: An International Journal2023-06-15© 2023 Emerald Publishing LimitedKartik BalkumarVidyadhar V. GedamMudunuri HimatejaS.P. AnbuudayasankarM.S. NarassimaK. GaneshM. DwarakanathSubramanian PazhaniBenchmarking: An International Journalahead-of-printahead-of-print2023-06-1510.1108/BIJ-06-2022-0363https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0363/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
A systematic approach to analyzing the enablers of post-pandemic supply chain resilience in an emerging economy: a fuzzy AHP approachhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0372/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to identify the enablers of supply chain resilience (SCR) through a literature review and expert panel input in the context of Pakistan and the post-pandemic era. This study also aims to categorize and rank the identified enablers using expert panel input. A review of the extant literature was conducted to investigate and identify the factors that contribute to SCR. The relative ranking of the enablers was carried out by a group of industry and academic experts. The expert panel was convened to compare the main categories and each enabler in pairs and to score the enablers using triangular fuzzy numbers. This study identified 16 critical SCR enablers. Using the fuzzy analytic hierarchy process (AHP), these enablers were divided into three groups and analyzed. The results show that financial enablers, technology enablers and then social enablers are prioritized when it comes to SCR in emerging markets. The robustness of the ranking of enablers is tested through sensitivity analysis. The results shall be helpful for policymakers and managers to understand the important enablers and also help allocate resources to important enablers. Managers will be able to formulate strategies to achieve SCR in an uncertain environment. This is one of the first attempts to identify and rank the enablers of SCR in an emerging economy context.A systematic approach to analyzing the enablers of post-pandemic supply chain resilience in an emerging economy: a fuzzy AHP approach
Abdul Rehman Shaikh
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to identify the enablers of supply chain resilience (SCR) through a literature review and expert panel input in the context of Pakistan and the post-pandemic era. This study also aims to categorize and rank the identified enablers using expert panel input.

A review of the extant literature was conducted to investigate and identify the factors that contribute to SCR. The relative ranking of the enablers was carried out by a group of industry and academic experts. The expert panel was convened to compare the main categories and each enabler in pairs and to score the enablers using triangular fuzzy numbers.

This study identified 16 critical SCR enablers. Using the fuzzy analytic hierarchy process (AHP), these enablers were divided into three groups and analyzed. The results show that financial enablers, technology enablers and then social enablers are prioritized when it comes to SCR in emerging markets. The robustness of the ranking of enablers is tested through sensitivity analysis.

The results shall be helpful for policymakers and managers to understand the important enablers and also help allocate resources to important enablers. Managers will be able to formulate strategies to achieve SCR in an uncertain environment.

This is one of the first attempts to identify and rank the enablers of SCR in an emerging economy context.

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A systematic approach to analyzing the enablers of post-pandemic supply chain resilience in an emerging economy: a fuzzy AHP approach10.1108/BIJ-06-2022-0372Benchmarking: An International Journal2023-10-20© 2023 Emerald Publishing LimitedAbdul Rehman ShaikhBenchmarking: An International Journalahead-of-printahead-of-print2023-10-2010.1108/BIJ-06-2022-0372https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0372/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Unveiling ways to examine the purchase intension of green products in emerging marketshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0379/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis research study uses the theory of planned behavior to investigate the factors such as environmental concern, perceived control behavior and subjective norms that foster green purchasing intention in the developing market, with the moderating influence of environmental knowledge. Convenience and purposive sampling were used to obtain data from 418 respondents, which were analyzed using structural equation modeling. The findings revealed that environmental concern had a significant impact on the subjective norms, green attitude and perceived behavioral control; subjective norms had a positive impact on the green attitude, did not on perceived behavioral control and green purchase intention directly; perceived behavioral control had a significant impact on green attitude directly but did not green purchase intention; green attitude had a significantly impacted the green purchase intention. Environmental knowledge had a strong moderation association between green attitude and green purchase intention. The study explores the complex relationships between various factors, including environmental concern, subjective norms, perceived behavioral control, green attitude and environmental knowledge, and their impact on green purchase intention which can provide a more nuanced understanding of the drivers for sustainable consumption. Additionally, the study's finding on the moderating effect of environmental knowledge on the relationship between green attitude and green purchase intention may be a novel contribution to the existing literature.Unveiling ways to examine the purchase intension of green products in emerging markets
Rambabu Lavuri, Ratri Parida, Sonia Singh
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This research study uses the theory of planned behavior to investigate the factors such as environmental concern, perceived control behavior and subjective norms that foster green purchasing intention in the developing market, with the moderating influence of environmental knowledge.

Convenience and purposive sampling were used to obtain data from 418 respondents, which were analyzed using structural equation modeling.

The findings revealed that environmental concern had a significant impact on the subjective norms, green attitude and perceived behavioral control; subjective norms had a positive impact on the green attitude, did not on perceived behavioral control and green purchase intention directly; perceived behavioral control had a significant impact on green attitude directly but did not green purchase intention; green attitude had a significantly impacted the green purchase intention. Environmental knowledge had a strong moderation association between green attitude and green purchase intention.

The study explores the complex relationships between various factors, including environmental concern, subjective norms, perceived behavioral control, green attitude and environmental knowledge, and their impact on green purchase intention which can provide a more nuanced understanding of the drivers for sustainable consumption. Additionally, the study's finding on the moderating effect of environmental knowledge on the relationship between green attitude and green purchase intention may be a novel contribution to the existing literature.

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Unveiling ways to examine the purchase intension of green products in emerging markets10.1108/BIJ-06-2022-0379Benchmarking: An International Journal2023-07-21© 2023 Emerald Publishing LimitedRambabu LavuriRatri ParidaSonia SinghBenchmarking: An International Journalahead-of-printahead-of-print2023-07-2110.1108/BIJ-06-2022-0379https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0379/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Analyzing the efficiency of intellectual capital: a new approach based on DEA-MPI technologyhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0384/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study develops a robust model to measure intellectual capital efficiency (ICE). It also analyzes ICE across Gulf companies, sectors and countries. This study uses data envelopment analysis (DEA), the Malmquist productivity index (MPI), difference tests and additional analyses on a dataset consisting of 276 firm-year observations. The findings indicate that the study model is robust to additional analysis. The results show significant differences in ICE between firms during the study period and noteworthy differences between countries, where the Qatari and Bahraini firms achieved the best ICE compared to other countries. The results of this study have significant ramifications for increasing knowledge of ICE analysis models among relevant parties. In addition, the findings may affect trading strategies because investors and financiers are motivated by the potential for lucrative financial returns on their investments in companies that prioritize ICE strategies. This research contributes to the literature by proposing a robust model for estimating the ICE. It also compares ICE across Gulf companies, industries and countries to shed light on their ICE challenges.Analyzing the efficiency of intellectual capital: a new approach based on DEA-MPI technology
Ahmed Mohamed Habib, Nahia Mourad
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study develops a robust model to measure intellectual capital efficiency (ICE). It also analyzes ICE across Gulf companies, sectors and countries.

This study uses data envelopment analysis (DEA), the Malmquist productivity index (MPI), difference tests and additional analyses on a dataset consisting of 276 firm-year observations.

The findings indicate that the study model is robust to additional analysis. The results show significant differences in ICE between firms during the study period and noteworthy differences between countries, where the Qatari and Bahraini firms achieved the best ICE compared to other countries.

The results of this study have significant ramifications for increasing knowledge of ICE analysis models among relevant parties. In addition, the findings may affect trading strategies because investors and financiers are motivated by the potential for lucrative financial returns on their investments in companies that prioritize ICE strategies.

This research contributes to the literature by proposing a robust model for estimating the ICE. It also compares ICE across Gulf companies, industries and countries to shed light on their ICE challenges.

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Analyzing the efficiency of intellectual capital: a new approach based on DEA-MPI technology10.1108/BIJ-06-2022-0384Benchmarking: An International Journal2023-10-17© 2023 Emerald Publishing LimitedAhmed Mohamed HabibNahia MouradBenchmarking: An International Journalahead-of-printahead-of-print2023-10-1710.1108/BIJ-06-2022-0384https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0384/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Trials of strength, paradoxes and competing networks in kaizen institutionalizationhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0385/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper seeks to understand kaizen in practice as it travels through time and space in the organisational setting. A qualitative case study was carried out at a multinational company using mainly interviews for the data collection that were analysed from an actor-network theory (ANT) perspective. This paper finds that the company deals with a series of paradoxes while managing the kaizen process. Efficiency and quality paradoxes are the basis for starting kaizen projects. Furthermore, intrinsic, and extrinsic motivation, emerge in these processes, and paradoxes relate to how spontaneous ideas emerge in a deliberated context of cost-saving objectives. The supply chain finance team coordinates kaizen projects with the collaboration of plant managers, promoting the paradox of autonomy and control. In addition, as kaizen mobilises and enrols the actors, some trials of strength emerge, showing actors who oppose the kaizen network and create competing networks that mutually exist in the firm. This study presents valuable insights for professionals to successfully implement kaizen methodologies that take advantage of developing a network for problem-solving in organizations. This study highlights the supply chain finance team's role in enrolling the actors within a network built by practitioners engaged in kaizen projects. Usually, engineers, quality, or manufacturing teams lead kaizen projects, and only occasionally, accounting and financial teams participate, including multidisciplinary teams.Trials of strength, paradoxes and competing networks in kaizen institutionalization
Welington Norberto Carneiro, Jose Carlos Tiomatsu Oyadomari, Paulo Afonso, Ronaldo Gomes Dultra-de-Lima, Octavio Ribeiro de Mendonça Neto
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper seeks to understand kaizen in practice as it travels through time and space in the organisational setting.

A qualitative case study was carried out at a multinational company using mainly interviews for the data collection that were analysed from an actor-network theory (ANT) perspective.

This paper finds that the company deals with a series of paradoxes while managing the kaizen process. Efficiency and quality paradoxes are the basis for starting kaizen projects. Furthermore, intrinsic, and extrinsic motivation, emerge in these processes, and paradoxes relate to how spontaneous ideas emerge in a deliberated context of cost-saving objectives. The supply chain finance team coordinates kaizen projects with the collaboration of plant managers, promoting the paradox of autonomy and control. In addition, as kaizen mobilises and enrols the actors, some trials of strength emerge, showing actors who oppose the kaizen network and create competing networks that mutually exist in the firm.

This study presents valuable insights for professionals to successfully implement kaizen methodologies that take advantage of developing a network for problem-solving in organizations.

This study highlights the supply chain finance team's role in enrolling the actors within a network built by practitioners engaged in kaizen projects. Usually, engineers, quality, or manufacturing teams lead kaizen projects, and only occasionally, accounting and financial teams participate, including multidisciplinary teams.

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Trials of strength, paradoxes and competing networks in kaizen institutionalization10.1108/BIJ-06-2022-0385Benchmarking: An International Journal2023-05-04© 2023 Emerald Publishing LimitedWelington Norberto CarneiroJose Carlos Tiomatsu OyadomariPaulo AfonsoRonaldo Gomes Dultra-de-LimaOctavio Ribeiro de Mendonça NetoBenchmarking: An International Journalahead-of-printahead-of-print2023-05-0410.1108/BIJ-06-2022-0385https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0385/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The moderating effect of environmental performance on the relationship between sustainability assurance quality and firm value: a simultaneous equations approachhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0389/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study elucidates the interactive relationship of sustainability assurance (SA) quality with corporate environmental sustainability performance (CESP) and firm value and explores the moderating impact of CESP on the SA quality–firm value relationship. The sample comprises 320 firm-year observations of 40 companies listed on the Cotation Assistée en Continu (CAC 40) from 2010 to 2019. The authors use the simultaneous equations model to capture the CESP and SA quality–firm value relationship and apply the three-stage regression and generalised method of moments approaches to address possible endogeneity. The results show that CESP, as assessed by International Organisation for Standardisation (ISO) 14001 certification, has a significant positive effect on firm value, the relevance of which implies that in the case of good environmental performance, society's perception of a firm is much more favourable; consequently, the firm is likely to be rewarded with a premium value in capital markets. In addition, environmental performance has a stronger interaction with SA quality, acting as a moderator variable; thus, greater SA quality signals credibility owing to increased eco-efficiency. The authors interpret their findings within a multi-theoretical framework that draws insights from legitimacy, stakeholders and signalling theoretical perspectives. This study contributes to the literature by re-examining the relationship between SA quality and firm value. It also provides new evidence of the moderating effect of CESP on the SA quality–firm value nexus. Specifically, this study explores the joint effects of credibility and eco-efficiency on market confidence in sustainability information. The authors use a simultaneous equation model to capture the reciprocal association between SA quality and firm value, whereas prior studies on SA quality and market performance have frequently used single-equation regression. The authors also find that CESP positively moderates the relationship between SA quality and firm value. Including CESP and exploring the moderating impact of eco-efficiency on the SA quality–firm value relationship is a novel approach.The moderating effect of environmental performance on the relationship between sustainability assurance quality and firm value: a simultaneous equations approach
Hanene Kheireddine, Isabelle Lacombe, Anis Jarboui
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study elucidates the interactive relationship of sustainability assurance (SA) quality with corporate environmental sustainability performance (CESP) and firm value and explores the moderating impact of CESP on the SA quality–firm value relationship.

The sample comprises 320 firm-year observations of 40 companies listed on the Cotation Assistée en Continu (CAC 40) from 2010 to 2019. The authors use the simultaneous equations model to capture the CESP and SA quality–firm value relationship and apply the three-stage regression and generalised method of moments approaches to address possible endogeneity.

The results show that CESP, as assessed by International Organisation for Standardisation (ISO) 14001 certification, has a significant positive effect on firm value, the relevance of which implies that in the case of good environmental performance, society's perception of a firm is much more favourable; consequently, the firm is likely to be rewarded with a premium value in capital markets. In addition, environmental performance has a stronger interaction with SA quality, acting as a moderator variable; thus, greater SA quality signals credibility owing to increased eco-efficiency. The authors interpret their findings within a multi-theoretical framework that draws insights from legitimacy, stakeholders and signalling theoretical perspectives.

This study contributes to the literature by re-examining the relationship between SA quality and firm value. It also provides new evidence of the moderating effect of CESP on the SA quality–firm value nexus. Specifically, this study explores the joint effects of credibility and eco-efficiency on market confidence in sustainability information. The authors use a simultaneous equation model to capture the reciprocal association between SA quality and firm value, whereas prior studies on SA quality and market performance have frequently used single-equation regression. The authors also find that CESP positively moderates the relationship between SA quality and firm value. Including CESP and exploring the moderating impact of eco-efficiency on the SA quality–firm value relationship is a novel approach.

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The moderating effect of environmental performance on the relationship between sustainability assurance quality and firm value: a simultaneous equations approach10.1108/BIJ-06-2022-0389Benchmarking: An International Journal2023-11-06© 2023 Emerald Publishing LimitedHanene KheireddineIsabelle LacombeAnis JarbouiBenchmarking: An International Journalahead-of-printahead-of-print2023-11-0610.1108/BIJ-06-2022-0389https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0389/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Challenges of big data analytics for sustainable supply chains in healthcare – a resource-based viewhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0390/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestRegardless of the diverse research on big data analytics (BDA) across different supply chains, little attention has been paid to exploit this information across service supply chains. The healthcare supply chains, where supply chain operations consume the second highest expenditures, have not completely attained the potential gains from data analytics. So, this paper explores the challenges of BDA at various levels of healthcare supply chains. Drawing on the resource-based view (RBV), this research explores the various challenges of big data at organizational and operational level of different nodes in healthcare supply chains. To demonstrate the links among supply chain nodes, the authors have used a supplier-input-process-output-customer (SIPOC) chart to list healthcare suppliers, inputs (such as employees) supplied and used by the main healthcare processes, outputs (products and services) of these processes, and customers (patients and community). Using thematic analysis, the authors were able to identify numerous challenges and commonalities among these challenges for the case of healthcare supply chains across United Arab Emirates (UAE). An applicable exploration on organizational (Socio-technical) and operational challenges to BDA can enable healthcare managers to acclimate efficient and effective strategies. The identified common socio-technical and operational challenges could be verified, and their impacts on the sustainable performance of various supply chains should be explored using formal research methods. This research advances the body of literature on BDA in healthcare supply chains in that (1) it presents a structured approach for exploring the challenges from various stakeholders of healthcare chain; (2) it presents the most common challenges of big data across the chain and finally (3) it uses the context of UAE where government is focusing on medical tourism in the coming years. Originality of this work stems from the fact that most of the previous academic research in this area has focused on technology perspectives, a clear understanding of the managerial and strategic implications and challenges of big data is still missing in the literature.Challenges of big data analytics for sustainable supply chains in healthcare – a resource-based view
Matloub Hussain, Mian Ajmal, Girish Subramanian, Mehmood Khan, Salameh Anas
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Regardless of the diverse research on big data analytics (BDA) across different supply chains, little attention has been paid to exploit this information across service supply chains. The healthcare supply chains, where supply chain operations consume the second highest expenditures, have not completely attained the potential gains from data analytics. So, this paper explores the challenges of BDA at various levels of healthcare supply chains.

Drawing on the resource-based view (RBV), this research explores the various challenges of big data at organizational and operational level of different nodes in healthcare supply chains. To demonstrate the links among supply chain nodes, the authors have used a supplier-input-process-output-customer (SIPOC) chart to list healthcare suppliers, inputs (such as employees) supplied and used by the main healthcare processes, outputs (products and services) of these processes, and customers (patients and community).

Using thematic analysis, the authors were able to identify numerous challenges and commonalities among these challenges for the case of healthcare supply chains across United Arab Emirates (UAE). An applicable exploration on organizational (Socio-technical) and operational challenges to BDA can enable healthcare managers to acclimate efficient and effective strategies.

The identified common socio-technical and operational challenges could be verified, and their impacts on the sustainable performance of various supply chains should be explored using formal research methods.

This research advances the body of literature on BDA in healthcare supply chains in that (1) it presents a structured approach for exploring the challenges from various stakeholders of healthcare chain; (2) it presents the most common challenges of big data across the chain and finally (3) it uses the context of UAE where government is focusing on medical tourism in the coming years.

Originality of this work stems from the fact that most of the previous academic research in this area has focused on technology perspectives, a clear understanding of the managerial and strategic implications and challenges of big data is still missing in the literature.

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Challenges of big data analytics for sustainable supply chains in healthcare – a resource-based view10.1108/BIJ-06-2022-0390Benchmarking: An International Journal2023-08-21© 2023 Emerald Publishing LimitedMatloub HussainMian AjmalGirish SubramanianMehmood KhanSalameh AnasBenchmarking: An International Journalahead-of-printahead-of-print2023-08-2110.1108/BIJ-06-2022-0390https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0390/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The role of employee environmental commitment in the green HRM practices, turnover intentions and environmental sustainability nexushttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0393/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe study sought to examine the mediating effect of employee environmental commitment (EEC) in the relationships between green human resource management practices (Green HRMPs) and environmental sustainability (ES) and employee turnover intentions (ETI). Using a cross-sectional survey approach, data was sourced from 296 respondents from five manufacturing firms listed on the Ghana Stock Exchange. Data was analysed using descriptive and inferential statistics with the help of Statistical Package for Social Sciences (SPSS) and SmartPLS. Results showed that EEC had a partial mediation effect on the relationship between Green HRMPs and ES at the organisational level but fully mediated the relationship between Green HRMPs and ETI at the individual level. It is evident from the findings that Green HRMPs improve ES and employee stability. Therefore, practitioners and educational institutions should consider integrating environmental concerns into their functional processes and operations. In addition, governments as policymakers should formulate and strengthen the enforcement of already-existing environmental management and sustainability policies that promote the integration of green practices and initiatives in both private and public entities. Little is known about Green HRM and its effect on organisational and individual-level outcomes, especially in Sub-Saharan Africa. This study presents empirical evidence from an emerging economy.The role of employee environmental commitment in the green HRM practices, turnover intentions and environmental sustainability nexus
Abdul-Razak Suleman, Kwesi Amponsah-Tawiah, Aaron Makafui Ametorwo
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The study sought to examine the mediating effect of employee environmental commitment (EEC) in the relationships between green human resource management practices (Green HRMPs) and environmental sustainability (ES) and employee turnover intentions (ETI).

Using a cross-sectional survey approach, data was sourced from 296 respondents from five manufacturing firms listed on the Ghana Stock Exchange. Data was analysed using descriptive and inferential statistics with the help of Statistical Package for Social Sciences (SPSS) and SmartPLS.

Results showed that EEC had a partial mediation effect on the relationship between Green HRMPs and ES at the organisational level but fully mediated the relationship between Green HRMPs and ETI at the individual level.

It is evident from the findings that Green HRMPs improve ES and employee stability. Therefore, practitioners and educational institutions should consider integrating environmental concerns into their functional processes and operations. In addition, governments as policymakers should formulate and strengthen the enforcement of already-existing environmental management and sustainability policies that promote the integration of green practices and initiatives in both private and public entities.

Little is known about Green HRM and its effect on organisational and individual-level outcomes, especially in Sub-Saharan Africa. This study presents empirical evidence from an emerging economy.

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The role of employee environmental commitment in the green HRM practices, turnover intentions and environmental sustainability nexus10.1108/BIJ-06-2022-0393Benchmarking: An International Journal2023-08-28© 2023 Emerald Publishing LimitedAbdul-Razak SulemanKwesi Amponsah-TawiahAaron Makafui AmetorwoBenchmarking: An International Journalahead-of-printahead-of-print2023-08-2810.1108/BIJ-06-2022-0393https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0393/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Stress and resilience to migrant entrepreneur-managers of small and medium enterprises during COVID-19 pandemichttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0400/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of the study is to investigate the stressors faced by migrant entrepreneur-managers of small and medium-sized enterprises (SMEs) during the COVID-19 pandemic, as well as their resilience strategies for reviving their businesses. This study employs a qualitative research design based on grounded theory. Semi-structured interview questionnaire was used for one-to-one interviews with 20 migrant entrepreneur-managers, representing ten different business sectors during the peak of the COVID-19 pandemic of 2020 and 2021. Interviews were transcribed, coded into open code, axial code and selective code to identify the major themes, and analysis was done into three levels to explore the stressors and initial strategies implemented to cope with the crisis. Trustworthiness of the findings was ensured by credibility, transferability, dependability and conformability, and reflexivity. This study explored three types of stressors: finance-related stressors, supplies-related stressors and human resources-related stressors in migrant SME entrepreneur-managers during the COVID-19 pandemic. The study revealed the use of comprehensive supply chain strategies followed by migrant SME entrepreneur-managers to be resilient enough to cope with a crisis situation like the COVID-19 pandemic. This study covers an under-researched area of research related to stressors and resilience strategies in migrant SME entrepreneur-managers during the pandemic situation. A large body of prior research contributes to employees' stress and coping behaviors, while this paper focuses on stressors in migrant entrepreneur-managers in the special context of pandemics and their strategies to be resilient during a crisis situation. Thus, the findings of this study contribute to SME entrepreneur-managers, policy makers and academicians so that a large number of migrant entrepreneurs can develop resilient strategies for crisis situations. Furthermore, this study contributes to the supply chain resilience literature and resource dependency theory.Stress and resilience to migrant entrepreneur-managers of small and medium enterprises during COVID-19 pandemic
Dhruba Kumar Gautam, Prakash Kumar Gautam
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of the study is to investigate the stressors faced by migrant entrepreneur-managers of small and medium-sized enterprises (SMEs) during the COVID-19 pandemic, as well as their resilience strategies for reviving their businesses.

This study employs a qualitative research design based on grounded theory. Semi-structured interview questionnaire was used for one-to-one interviews with 20 migrant entrepreneur-managers, representing ten different business sectors during the peak of the COVID-19 pandemic of 2020 and 2021. Interviews were transcribed, coded into open code, axial code and selective code to identify the major themes, and analysis was done into three levels to explore the stressors and initial strategies implemented to cope with the crisis. Trustworthiness of the findings was ensured by credibility, transferability, dependability and conformability, and reflexivity.

This study explored three types of stressors: finance-related stressors, supplies-related stressors and human resources-related stressors in migrant SME entrepreneur-managers during the COVID-19 pandemic. The study revealed the use of comprehensive supply chain strategies followed by migrant SME entrepreneur-managers to be resilient enough to cope with a crisis situation like the COVID-19 pandemic.

This study covers an under-researched area of research related to stressors and resilience strategies in migrant SME entrepreneur-managers during the pandemic situation. A large body of prior research contributes to employees' stress and coping behaviors, while this paper focuses on stressors in migrant entrepreneur-managers in the special context of pandemics and their strategies to be resilient during a crisis situation. Thus, the findings of this study contribute to SME entrepreneur-managers, policy makers and academicians so that a large number of migrant entrepreneurs can develop resilient strategies for crisis situations. Furthermore, this study contributes to the supply chain resilience literature and resource dependency theory.

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Stress and resilience to migrant entrepreneur-managers of small and medium enterprises during COVID-19 pandemic10.1108/BIJ-06-2022-0400Benchmarking: An International Journal2023-06-20© 2023 Emerald Publishing LimitedDhruba Kumar GautamPrakash Kumar GautamBenchmarking: An International Journalahead-of-printahead-of-print2023-06-2010.1108/BIJ-06-2022-0400https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0400/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Unleashing the power of support: how co-worker and supervisor support mediate firm performance through performance managementhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0402/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper investigates the impact of performance management (PM) practices on firms' financial performance and the mediating role of co-worker and supervisor support. Data were collected through a two-wave survey. The authors tested the hypotheses using data from 439 employees. The authors find that PM practices positively influence a firm financial performance. The results also show a positive indirect relationship between PM practices and firm financial performance through co-worker support. The mediated effect is about 0.2 times as large as the direct effect of PM practices on firm financial performance. The results also show that supervisor support partially mediates the relationship between PM practices and firm financial performance. The authors extend our knowledge of PM practices–firm financial performance relationships. The study advances the existing knowledge on this relationship beyond the traditional input-output models by exploring the mediating role of employee involvement in the relationship between PM practices and firm financial performance. Specifically, the authors' findings reveal that co-worker and supervisory support can act as a mediator in this relationship, shedding new light on the importance of employee/supervisor involvement in PM practices. The findings highlight the need for managers to take a crucial look at the importance of co-worker and supervisor support. This suggests that organisations can focus on providing adequate training to managers and supervisors to enhance their ability to provide social support to their employees. Organisations can also encourage a positive and supportive workplace culture to foster an environment that promotes employee engagement, motivation and performance. The results of this study enrich the literature on PM practices–firm financial performance by conceptualising supervisor and co-worker support as mechanisms through which this relationship occurs. By so doing, the authors clarify how PM practices affect firm financial performance.Unleashing the power of support: how co-worker and supervisor support mediate firm performance through performance management
Emmanuel Senior Tenakwah, Michael Odei Erdiaw-Kwasie, Esther Asiedu, Riham Al Aina
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper investigates the impact of performance management (PM) practices on firms' financial performance and the mediating role of co-worker and supervisor support.

Data were collected through a two-wave survey. The authors tested the hypotheses using data from 439 employees.

The authors find that PM practices positively influence a firm financial performance. The results also show a positive indirect relationship between PM practices and firm financial performance through co-worker support. The mediated effect is about 0.2 times as large as the direct effect of PM practices on firm financial performance. The results also show that supervisor support partially mediates the relationship between PM practices and firm financial performance.

The authors extend our knowledge of PM practices–firm financial performance relationships. The study advances the existing knowledge on this relationship beyond the traditional input-output models by exploring the mediating role of employee involvement in the relationship between PM practices and firm financial performance. Specifically, the authors' findings reveal that co-worker and supervisory support can act as a mediator in this relationship, shedding new light on the importance of employee/supervisor involvement in PM practices.

The findings highlight the need for managers to take a crucial look at the importance of co-worker and supervisor support. This suggests that organisations can focus on providing adequate training to managers and supervisors to enhance their ability to provide social support to their employees. Organisations can also encourage a positive and supportive workplace culture to foster an environment that promotes employee engagement, motivation and performance.

The results of this study enrich the literature on PM practices–firm financial performance by conceptualising supervisor and co-worker support as mechanisms through which this relationship occurs. By so doing, the authors clarify how PM practices affect firm financial performance.

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Unleashing the power of support: how co-worker and supervisor support mediate firm performance through performance management10.1108/BIJ-06-2022-0402Benchmarking: An International Journal2023-05-30© 2023 Emerald Publishing LimitedEmmanuel Senior TenakwahMichael Odei Erdiaw-KwasieEsther AsieduRiham Al AinaBenchmarking: An International Journalahead-of-printahead-of-print2023-05-3010.1108/BIJ-06-2022-0402https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2022-0402/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Industry 4.0 and supply chain sustainability: benchmarking enablers to build reliable supply chainhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0358/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe existing literature reflects that the connection between enablers of Industry 4.0 (I4.0), Supply Chain (SC) sustainability and reliability is understudied. To cover this gap, the purpose of this study is to identify and benchmark the enablers of I4.0 for SC sustainability to build a Reliable Supply Chain (RSC). This study benchmarks the I4.0 enablers for SC sustainability for building a RSC and analyses them with a multi-method approach. The identified potential enablers are validated empirically. A multi-method approach of Analytical Hierarchy Process (AHP), Decision Making Trial and Evaluation Laboratory (DEMATEL) and Preference Ranking for Organization Method for Enrichment Evaluation (PROMETHEE-II) was used to investigate the influence of the identified benchmarking enablers and develop an interrelationship diagram among the identified enablers. This study benchmarks the potential enablers of I4.0 to achieve high ecological-economic-social gains in SCs considering the Indian scenario. Digitalization of the supply chain, decentralization, smart factory technologies and data security and handling are the most prominent enablers of I4.0 for SC sustainability to build a RSC. The findings from the study may benefit managers, practitioners, specialists, researchers and policymakers interested in I4.0 sustainability applications.Industry 4.0 and supply chain sustainability: benchmarking enablers to build reliable supply chain
Ajay Kumar Pandey, Saurabh Pratap, Ashish Dwivedi, Sharfuddin Ahmed Khan
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The existing literature reflects that the connection between enablers of Industry 4.0 (I4.0), Supply Chain (SC) sustainability and reliability is understudied. To cover this gap, the purpose of this study is to identify and benchmark the enablers of I4.0 for SC sustainability to build a Reliable Supply Chain (RSC).

This study benchmarks the I4.0 enablers for SC sustainability for building a RSC and analyses them with a multi-method approach. The identified potential enablers are validated empirically. A multi-method approach of Analytical Hierarchy Process (AHP), Decision Making Trial and Evaluation Laboratory (DEMATEL) and Preference Ranking for Organization Method for Enrichment Evaluation (PROMETHEE-II) was used to investigate the influence of the identified benchmarking enablers and develop an interrelationship diagram among the identified enablers.

This study benchmarks the potential enablers of I4.0 to achieve high ecological-economic-social gains in SCs considering the Indian scenario. Digitalization of the supply chain, decentralization, smart factory technologies and data security and handling are the most prominent enablers of I4.0 for SC sustainability to build a RSC.

The findings from the study may benefit managers, practitioners, specialists, researchers and policymakers interested in I4.0 sustainability applications.

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Industry 4.0 and supply chain sustainability: benchmarking enablers to build reliable supply chain10.1108/BIJ-06-2023-0358Benchmarking: An International Journal2024-01-16© 2023 Emerald Publishing LimitedAjay Kumar PandeySaurabh PratapAshish DwivediSharfuddin Ahmed KhanBenchmarking: An International Journalahead-of-printahead-of-print2024-01-1610.1108/BIJ-06-2023-0358https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0358/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Identification and prioritization of barriers to Industry 4.0 adoption in the context of food and beverage industries of Bangladeshhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0371/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of the research is to recognize and rank the barriers preventing Industry 4.0 (I4.0) adoption in Bangladesh’s food and beverage industries. It aims to highlight the major difficulties the sector is currently facing and offer a hierarchical framework for evaluating these barriers. An exhaustive literature review was conducted along with expert interviews with academics and industry professionals to identify and assess the barriers. The interpretive structural modeling and Matrice d'Impacts Croisés Multiplication Appliquée à un Classement (ISM-MICMAC) approach was used to classify the identified barriers based on driving and dependent power and understand the interrelationships among them. A total of 20 barriers to I4.0 adoption in the food and beverage sector of Bangladesh were identified. The top tier of significant barriers includes “Financial constraints,” “Lack of management support,” “Lack of research and development team,” “Lack of adequate skills in the workforce,” “Lack of digital strategy alongside resource scarcity” and “Employee resistance to change.”. The created hierarchical framework offers a useful tool for dealing with the noted barriers and assisting with the successful adoption of I4.0 in the food and beverage sector. Businesses can overcome financial constraints by allocating enough resources and obtaining management support. By creating a focused research and development team and giving the workforce the necessary training, the lack of knowledge and skills can be overcome. By developing a thorough digital strategy and making sure that the necessary resources are available, resource scarcity can be overcome. Furthermore, effective change management methods can support the adoption of I4.0 technologies by overcoming employee resistance to change. By concentrating specifically on the difficulties encountered by the food and beverage industries in Bangladesh as it attempts to adopt I4.0, this study contributes to the body of existing literature. The study’s originality lies in its thorough analysis of barriers and the use of the ISM-MICMAC approach to comprehend how these barriers interact with one another.Identification and prioritization of barriers to Industry 4.0 adoption in the context of food and beverage industries of Bangladesh
Mustafizur Rahman, Md. Enjamamul Haque Emon, Mehedi Hasan Antor, Sifat Ajmeer Haque, Subrata Talapatra
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of the research is to recognize and rank the barriers preventing Industry 4.0 (I4.0) adoption in Bangladesh’s food and beverage industries. It aims to highlight the major difficulties the sector is currently facing and offer a hierarchical framework for evaluating these barriers.

An exhaustive literature review was conducted along with expert interviews with academics and industry professionals to identify and assess the barriers. The interpretive structural modeling and Matrice d'Impacts Croisés Multiplication Appliquée à un Classement (ISM-MICMAC) approach was used to classify the identified barriers based on driving and dependent power and understand the interrelationships among them.

A total of 20 barriers to I4.0 adoption in the food and beverage sector of Bangladesh were identified. The top tier of significant barriers includes “Financial constraints,” “Lack of management support,” “Lack of research and development team,” “Lack of adequate skills in the workforce,” “Lack of digital strategy alongside resource scarcity” and “Employee resistance to change.”.

The created hierarchical framework offers a useful tool for dealing with the noted barriers and assisting with the successful adoption of I4.0 in the food and beverage sector. Businesses can overcome financial constraints by allocating enough resources and obtaining management support. By creating a focused research and development team and giving the workforce the necessary training, the lack of knowledge and skills can be overcome. By developing a thorough digital strategy and making sure that the necessary resources are available, resource scarcity can be overcome. Furthermore, effective change management methods can support the adoption of I4.0 technologies by overcoming employee resistance to change.

By concentrating specifically on the difficulties encountered by the food and beverage industries in Bangladesh as it attempts to adopt I4.0, this study contributes to the body of existing literature. The study’s originality lies in its thorough analysis of barriers and the use of the ISM-MICMAC approach to comprehend how these barriers interact with one another.

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Identification and prioritization of barriers to Industry 4.0 adoption in the context of food and beverage industries of Bangladesh10.1108/BIJ-06-2023-0371Benchmarking: An International Journal2024-02-27© 2024 Emerald Publishing LimitedMustafizur RahmanMd. Enjamamul Haque EmonMehedi Hasan AntorSifat Ajmeer HaqueSubrata TalapatraBenchmarking: An International Journalahead-of-printahead-of-print2024-02-2710.1108/BIJ-06-2023-0371https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0371/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Mapping the knowledge structure of artificial neural network research in the stock market: a bibliometric analysis and future research pathwayshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0373/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn past decades, artificial neural network (ANN) models have revolutionised various stock market operations due to their superior ability to deal with nonlinear data and garnered considerable attention from researchers worldwide. The present study aims to synthesize the research field concerning ANN applications in the stock market to a) systematically map the research trends, key contributors, scientific collaborations, and knowledge structure, and b) uncover the challenges and future research areas in the field. To provide a comprehensive appraisal of the extant literature, the study adopted the mixed approach of quantitative (bibliometric analysis) and qualitative (intensive review of influential articles) assessment to analyse 1,483 articles published in the Scopus and Web of Science indexed journals during 1992–2022. The bibliographic data was processed and analysed using VOSviewer and R software. The results revealed the proliferation of articles since 2018, with China as the dominant country, Wang J as the most prolific author, “Expert Systems with Applications” as the leading journal, “computer science” as the dominant subject area, and “stock price forecasting” as the predominantly explored research theme in the field. Furthermore, “portfolio optimization”, “sentiment analysis”, “algorithmic trading”, and “crisis prediction” are found as recently emerged research areas. To the best of the authors’ knowledge, the current study is a novel attempt that holistically assesses the existing literature on ANN applications throughout the entire domain of stock market. The main contribution of the current study lies in discussing the challenges along with the viable methodological solutions and providing application area-wise knowledge gaps for future studies.Mapping the knowledge structure of artificial neural network research in the stock market: a bibliometric analysis and future research pathways
Manpreet Kaur, Amit Kumar, Anil Kumar Mittal
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

In past decades, artificial neural network (ANN) models have revolutionised various stock market operations due to their superior ability to deal with nonlinear data and garnered considerable attention from researchers worldwide. The present study aims to synthesize the research field concerning ANN applications in the stock market to a) systematically map the research trends, key contributors, scientific collaborations, and knowledge structure, and b) uncover the challenges and future research areas in the field.

To provide a comprehensive appraisal of the extant literature, the study adopted the mixed approach of quantitative (bibliometric analysis) and qualitative (intensive review of influential articles) assessment to analyse 1,483 articles published in the Scopus and Web of Science indexed journals during 1992–2022. The bibliographic data was processed and analysed using VOSviewer and R software.

The results revealed the proliferation of articles since 2018, with China as the dominant country, Wang J as the most prolific author, “Expert Systems with Applications” as the leading journal, “computer science” as the dominant subject area, and “stock price forecasting” as the predominantly explored research theme in the field. Furthermore, “portfolio optimization”, “sentiment analysis”, “algorithmic trading”, and “crisis prediction” are found as recently emerged research areas.

To the best of the authors’ knowledge, the current study is a novel attempt that holistically assesses the existing literature on ANN applications throughout the entire domain of stock market. The main contribution of the current study lies in discussing the challenges along with the viable methodological solutions and providing application area-wise knowledge gaps for future studies.

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Mapping the knowledge structure of artificial neural network research in the stock market: a bibliometric analysis and future research pathways10.1108/BIJ-06-2023-0373Benchmarking: An International Journal2024-03-07© 2024 Emerald Publishing LimitedManpreet KaurAmit KumarAnil Kumar MittalBenchmarking: An International Journalahead-of-printahead-of-print2024-03-0710.1108/BIJ-06-2023-0373https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0373/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Deglobalization: a systematic enquiry using 5 Ws and 1 H frameworkhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0374/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe world is on the verge of entering the deglobalization age, and industrialized economies have ushered it in. However, there is still a scarcity of comprehensive and rigorous studies in this field. This research has tried to analyze the evolution and characteristics of deglobalization research. The authors have employed bibliometric analysis for examining the existing evidence on accelerating deglobalization thinking based on a thorough analysis of articles published during a roughly 25-year span between 1996 and 2022. This study has used the TISM-P technique to study the relationship among the factors accelerating deglobalization thinking. This research reviews the articles on several dimensions of deglobalization using the “what”, “why”, “how”, “who”, “when” and “where” approaches. The authors specify the critical factors, policy reforms, approaches and observed characteristics explored in this developing research area. The authors have analyzed the factors accountable for rising deglobalization thinking and also suggested strategic recommendations based on the findings to minimize the adverse impact of globalization. Although there is a wealth of literature on globalization, very little study has been done in the field of deglobalization. This is the first substantive review being done in the deglobalization domain. The contemporary research has used the bibliometric approach and the “5W and 1 H” framework to gain a comprehensive understanding of the changing paradigm.Deglobalization: a systematic enquiry using 5 Ws and 1 H framework
Shamita Garg, Sushil Sushil
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The world is on the verge of entering the deglobalization age, and industrialized economies have ushered it in. However, there is still a scarcity of comprehensive and rigorous studies in this field. This research has tried to analyze the evolution and characteristics of deglobalization research.

The authors have employed bibliometric analysis for examining the existing evidence on accelerating deglobalization thinking based on a thorough analysis of articles published during a roughly 25-year span between 1996 and 2022. This study has used the TISM-P technique to study the relationship among the factors accelerating deglobalization thinking. This research reviews the articles on several dimensions of deglobalization using the “what”, “why”, “how”, “who”, “when” and “where” approaches.

The authors specify the critical factors, policy reforms, approaches and observed characteristics explored in this developing research area.

The authors have analyzed the factors accountable for rising deglobalization thinking and also suggested strategic recommendations based on the findings to minimize the adverse impact of globalization.

Although there is a wealth of literature on globalization, very little study has been done in the field of deglobalization. This is the first substantive review being done in the deglobalization domain. The contemporary research has used the bibliometric approach and the “5W and 1 H” framework to gain a comprehensive understanding of the changing paradigm.

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Deglobalization: a systematic enquiry using 5 Ws and 1 H framework10.1108/BIJ-06-2023-0374Benchmarking: An International Journal2023-10-09© 2023 Emerald Publishing LimitedShamita GargSushil SushilBenchmarking: An International Journalahead-of-printahead-of-print2023-10-0910.1108/BIJ-06-2023-0374https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0374/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Navigating the change: a case study of the textile industry on digital leadership, digital transformation and innovative business modelshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0376/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestWe explore the skills required for digital leadership for reshaping existing business models toward digital models. Digital leadership is pivotal in gaining a competitive advantage and achieving successful digital transformation. However, little is known with regard to the underlying mechanisms related to digital leadership and transformation. Data are collected through semi-structured interviews involving 20 participants from five Pakistani textile companies. Thematic analysis was employed as a data analysis tool. Findings show that certain skills such as technological know-how, innovativeness, adaptability, ability to lead and steer, honesty, integrity, transformative vision, communication and collaboration are conducive to successful digital transformation in textile manufacturing firms. Similarly, digital leaders can significantly enhance business model innovation, create value for the firm, help develop new products (value proposition) and create Ecosystem partnerships (value network). This article bridges gaps between existing literature on digital transformation and leadership. Digital leadership skills for digital transformation and the role of digital leaders in business model innovation have not been explored before. The conceptual framework is put forth, propositions are proposed and the findings offer some future research directions.Navigating the change: a case study of the textile industry on digital leadership, digital transformation and innovative business models
Mehreen Malik, Muhammad Mustafa Raziq, Naukhez Sarwar, Madiha Gohar
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

We explore the skills required for digital leadership for reshaping existing business models toward digital models. Digital leadership is pivotal in gaining a competitive advantage and achieving successful digital transformation. However, little is known with regard to the underlying mechanisms related to digital leadership and transformation.

Data are collected through semi-structured interviews involving 20 participants from five Pakistani textile companies. Thematic analysis was employed as a data analysis tool.

Findings show that certain skills such as technological know-how, innovativeness, adaptability, ability to lead and steer, honesty, integrity, transformative vision, communication and collaboration are conducive to successful digital transformation in textile manufacturing firms. Similarly, digital leaders can significantly enhance business model innovation, create value for the firm, help develop new products (value proposition) and create Ecosystem partnerships (value network).

This article bridges gaps between existing literature on digital transformation and leadership. Digital leadership skills for digital transformation and the role of digital leaders in business model innovation have not been explored before. The conceptual framework is put forth, propositions are proposed and the findings offer some future research directions.

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Navigating the change: a case study of the textile industry on digital leadership, digital transformation and innovative business models10.1108/BIJ-06-2023-0376Benchmarking: An International Journal2024-02-06© 2024 Emerald Publishing LimitedMehreen MalikMuhammad Mustafa RaziqNaukhez SarwarMadiha GoharBenchmarking: An International Journalahead-of-printahead-of-print2024-02-0610.1108/BIJ-06-2023-0376https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0376/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
The mediating role of perceived competitive advantage on the relationships between green supply chain management practices and operational performance: evidence from Bangladeshi manufacturing firmshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0377/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestEffective green supply chain management (GSCM) has become a potentially valuable tool of securing competitive advantage and improving operational performance (OP) as competition is no longer exists between the firms but within green supply chains. The aim of this empirical study is to determine the link between GSCM practices (GSCMPs) and OP within the manufacturing sector of Bangladesh mediated by perceived competitive advantage (PCA). GSCMPs were divided into three further dimensions: green eco-design (GED), green supply chain partnering (GSCP) and internal green orientation (IGO). The study selected 376 individuals as respondents who work as the top-level managers and the members of the Board of Directors at different Bangladeshi manufacturing firms through purposive sampling. A partial least square-based structural equation modeling (PLS-SEM) was utilized to identify the relationships between the three dimensions of, GSCMPs, and the single dependent variable, OP. The study identified that two factors, GED and GSCP, have significant positive relationships with OP. On the other hand, another factor, IGO has a statistically insignificant relationship with OP. Regarding the mediating effects, the study identified that PCA can fully mediate the insignificant relationship between IGO and OP, and partially mediate the significant relationship between GSCP and OP. On the contrary, PCA has no mediating effect on the relationship between GED and OP. This empirical study is an effort that examined the role of GSCMPs on the OP in the Bangladeshi manufacturing context. It is believed that this empirical investigation will prompt future theoretical studies and empirical experiments to enrich academia. Further, the findings of this study can serve as foundational guidance for policymakers and/or managers studying the formulation and implementation of GSCMP-related policies and strategies.The mediating role of perceived competitive advantage on the relationships between green supply chain management practices and operational performance: evidence from Bangladeshi manufacturing firms
Mohitul Ameen Ahmed Mustafi, Ya-Juan Dong, Md Sajjad Hosain
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Effective green supply chain management (GSCM) has become a potentially valuable tool of securing competitive advantage and improving operational performance (OP) as competition is no longer exists between the firms but within green supply chains. The aim of this empirical study is to determine the link between GSCM practices (GSCMPs) and OP within the manufacturing sector of Bangladesh mediated by perceived competitive advantage (PCA). GSCMPs were divided into three further dimensions: green eco-design (GED), green supply chain partnering (GSCP) and internal green orientation (IGO).

The study selected 376 individuals as respondents who work as the top-level managers and the members of the Board of Directors at different Bangladeshi manufacturing firms through purposive sampling. A partial least square-based structural equation modeling (PLS-SEM) was utilized to identify the relationships between the three dimensions of, GSCMPs, and the single dependent variable, OP.

The study identified that two factors, GED and GSCP, have significant positive relationships with OP. On the other hand, another factor, IGO has a statistically insignificant relationship with OP. Regarding the mediating effects, the study identified that PCA can fully mediate the insignificant relationship between IGO and OP, and partially mediate the significant relationship between GSCP and OP. On the contrary, PCA has no mediating effect on the relationship between GED and OP.

This empirical study is an effort that examined the role of GSCMPs on the OP in the Bangladeshi manufacturing context. It is believed that this empirical investigation will prompt future theoretical studies and empirical experiments to enrich academia. Further, the findings of this study can serve as foundational guidance for policymakers and/or managers studying the formulation and implementation of GSCMP-related policies and strategies.

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The mediating role of perceived competitive advantage on the relationships between green supply chain management practices and operational performance: evidence from Bangladeshi manufacturing firms10.1108/BIJ-06-2023-0377Benchmarking: An International Journal2024-03-22© 2024 Emerald Publishing LimitedMohitul Ameen Ahmed MustafiYa-Juan DongMd Sajjad HosainBenchmarking: An International Journalahead-of-printahead-of-print2024-03-2210.1108/BIJ-06-2023-0377https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0377/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Investigating and modeling the circular economy enablers in product development process: net zero as a moderatorhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0401/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn the current era, the focus on circular economy (CE) has gained substantial momentum among the research communities across the manufacturing world. It has become the need of the hour to act fast due to the alarming issues of unsustainability such as climate change, global warming, waste generation, environmental pollution, resource scarceness and ecological degradations. This research aims to investigate and model the CE enablers in the product development process related to the moderating effect of net zero. The significant CE enablers are identified through literature review and expert brainstorming. The Pythagorean fuzzy decision-making trial and evaluation laboratory (PF-DEMATEL) technique has been used to investigate and evaluate the significant CE enablers in product development process. PF-DEMATEL determines the inter-relationship and casual dependency among the selected CE enablers. Indian automobile small and medium enterprises (SMEs) have been considered as a case organization to demonstrate the effectiveness of the proposed method. The findings reveal that “Top management support and clear vision towards CE adoption” is the most important enabler and “Artificial intelligence in product value chain” is recognized as the least vital enabler. This research aids the managers, decision-makers, policy planners and workforce to develop and formulating efficient blueprints for the effective adoption of CE in Indian SMEs. This is the first kind of research that explores CE enablers in product development process for Indian SMEs.Investigating and modeling the circular economy enablers in product development process: net zero as a moderator
Dattatraya Balasaheb Sabale, Mahender Singh Kaswan, Rajeev Rathi, Vishwas Yadav
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

In the current era, the focus on circular economy (CE) has gained substantial momentum among the research communities across the manufacturing world. It has become the need of the hour to act fast due to the alarming issues of unsustainability such as climate change, global warming, waste generation, environmental pollution, resource scarceness and ecological degradations. This research aims to investigate and model the CE enablers in the product development process related to the moderating effect of net zero.

The significant CE enablers are identified through literature review and expert brainstorming. The Pythagorean fuzzy decision-making trial and evaluation laboratory (PF-DEMATEL) technique has been used to investigate and evaluate the significant CE enablers in product development process. PF-DEMATEL determines the inter-relationship and casual dependency among the selected CE enablers. Indian automobile small and medium enterprises (SMEs) have been considered as a case organization to demonstrate the effectiveness of the proposed method.

The findings reveal that “Top management support and clear vision towards CE adoption” is the most important enabler and “Artificial intelligence in product value chain” is recognized as the least vital enabler. This research aids the managers, decision-makers, policy planners and workforce to develop and formulating efficient blueprints for the effective adoption of CE in Indian SMEs.

This is the first kind of research that explores CE enablers in product development process for Indian SMEs.

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Investigating and modeling the circular economy enablers in product development process: net zero as a moderator10.1108/BIJ-06-2023-0401Benchmarking: An International Journal2023-12-07© 2023 Emerald Publishing LimitedDattatraya Balasaheb SabaleMahender Singh KaswanRajeev RathiVishwas YadavBenchmarking: An International Journalahead-of-printahead-of-print2023-12-0710.1108/BIJ-06-2023-0401https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0401/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Are stock buybacks in hospitality firms associated with outstanding executive stock options?https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0404/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestOutstanding unexercised stock options can motivate managers to engage in actions that increase the value of their company’s stock, including buying back their firm’s stock. The objective of granting stock options to managers is to align their interests with stockholders by tying a portion of their compensation to the company’s stock performance. However, unexercised stock options may have unintended consequences by providing managers with a vested interest in artificially boosting stock prices via stock buybacks. The primary objective of this research is to study the main factors that influence firms' buyback decisions amongst hospitality firms at a time when these firms were clamoring for taxpayer bailouts. Results from logistic regression seem to suggest that outstanding executive stock options are a major contributory factor in a firm’s buyback decision. Estimates also indicate that larger, more profitable firms will likely engage in stock buybacks. These findings survive a battery of tests. The authors use logistic regression to predict the probability of a firm’s buyback decision based on a given set of exogenous explanatory variables. The paper supports the hypothesis that buyback decisions are guided by the motive to prop support stock prices in the presence of outstanding restricted stock options/warrants granted to firms' executives. The paper focuses on the buyback decision of U.S. hospitality firms. The results, therefore, might not be generalizable to firms in other industries or countries. U.S. share repurchase corporate policy and government regulation needs to be revisited given the economic imperative for firms to invest in activities to restore employment and put them in a position for economic recovery. Public criticism of the size, structure and form (i.e. loan vs grant) of COVID-19 bailouts warrants an examination of whether the factors that drive hospitality and tourism firms to repurchase shares support economic recovery. Consistent with agency theory, the authors find a significant positive association between outstanding restricted stocks and a firm’s decision to support the stock prices by buying back shares.Are stock buybacks in hospitality firms associated with outstanding executive stock options?
Raghavan Iyengar, Barry Shuster
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Outstanding unexercised stock options can motivate managers to engage in actions that increase the value of their company’s stock, including buying back their firm’s stock. The objective of granting stock options to managers is to align their interests with stockholders by tying a portion of their compensation to the company’s stock performance. However, unexercised stock options may have unintended consequences by providing managers with a vested interest in artificially boosting stock prices via stock buybacks. The primary objective of this research is to study the main factors that influence firms' buyback decisions amongst hospitality firms at a time when these firms were clamoring for taxpayer bailouts. Results from logistic regression seem to suggest that outstanding executive stock options are a major contributory factor in a firm’s buyback decision. Estimates also indicate that larger, more profitable firms will likely engage in stock buybacks. These findings survive a battery of tests.

The authors use logistic regression to predict the probability of a firm’s buyback decision based on a given set of exogenous explanatory variables.

The paper supports the hypothesis that buyback decisions are guided by the motive to prop support stock prices in the presence of outstanding restricted stock options/warrants granted to firms' executives.

The paper focuses on the buyback decision of U.S. hospitality firms. The results, therefore, might not be generalizable to firms in other industries or countries.

U.S. share repurchase corporate policy and government regulation needs to be revisited given the economic imperative for firms to invest in activities to restore employment and put them in a position for economic recovery.

Public criticism of the size, structure and form (i.e. loan vs grant) of COVID-19 bailouts warrants an examination of whether the factors that drive hospitality and tourism firms to repurchase shares support economic recovery.

Consistent with agency theory, the authors find a significant positive association between outstanding restricted stocks and a firm’s decision to support the stock prices by buying back shares.

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Are stock buybacks in hospitality firms associated with outstanding executive stock options?10.1108/BIJ-06-2023-0404Benchmarking: An International Journal2024-02-08© 2024 Emerald Publishing LimitedRaghavan IyengarBarry ShusterBenchmarking: An International Journalahead-of-printahead-of-print2024-02-0810.1108/BIJ-06-2023-0404https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0404/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Identifying disruptions by COVID-19 and devising strategies to build robust supply chain – a case study illustration of India's energy storage sectorhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0405/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe outset of the COVID-19 pandemic caused disruptions of all forms in the supply chain globally for almost two and a half years. This study identifies various challenges in the effective functioning of the existing supply chain during COVID-19. The focus is to see the disruptions impacting the energy storage supply chains. The procedure entails a thorough analysis of scholarly literature pertaining to various supply chain interruptions, confirmed and verified by experts working in an energy storage company in India. These experts also confirmed the occurrence of more disruptive factors during their interviews and questionnaire survey. Moreover, this process attempts to filter out the relevant causal disruption factors in an energy storage company by using the integrated approach of qualitative and quantitative methodologies. The results provide practical insights for the company management in planning and devising new strategies to manage supply chain disruptions. Supply chains for companies in other industry sectors can also benefit from the proposed framework and results in making them more robust to counter future disastrous events. The study provides an easily adaptable decision framework to different industries by closely examining supply chain disruptions and identifying associated causes for building a robust supply chain focused on the energy storage sector. It examines four disruption dimensions and investigates possible outcomes and impacts of disruptions.Identifying disruptions by COVID-19 and devising strategies to build robust supply chain – a case study illustration of India's energy storage sector
Shikha Singh, Sameer Kumar, Adarsh Kumar
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The outset of the COVID-19 pandemic caused disruptions of all forms in the supply chain globally for almost two and a half years. This study identifies various challenges in the effective functioning of the existing supply chain during COVID-19. The focus is to see the disruptions impacting the energy storage supply chains.

The procedure entails a thorough analysis of scholarly literature pertaining to various supply chain interruptions, confirmed and verified by experts working in an energy storage company in India. These experts also confirmed the occurrence of more disruptive factors during their interviews and questionnaire survey. Moreover, this process attempts to filter out the relevant causal disruption factors in an energy storage company by using the integrated approach of qualitative and quantitative methodologies.

The results provide practical insights for the company management in planning and devising new strategies to manage supply chain disruptions. Supply chains for companies in other industry sectors can also benefit from the proposed framework and results in making them more robust to counter future disastrous events.

The study provides an easily adaptable decision framework to different industries by closely examining supply chain disruptions and identifying associated causes for building a robust supply chain focused on the energy storage sector. It examines four disruption dimensions and investigates possible outcomes and impacts of disruptions.

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Identifying disruptions by COVID-19 and devising strategies to build robust supply chain – a case study illustration of India's energy storage sector10.1108/BIJ-06-2023-0405Benchmarking: An International Journal2023-11-28© 2023 Emerald Publishing LimitedShikha SinghSameer KumarAdarsh KumarBenchmarking: An International Journalahead-of-printahead-of-print2023-11-2810.1108/BIJ-06-2023-0405https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0405/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Role of HR analytics and attrition on organisational performance: a literature review leveraging the SCM-TBFO frameworkhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0412/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe research paper aims to analyse the scholarly literature on advancing HR analytics as an intervention for attrition, a problem that lingers on organisational performance. This study aspires to provide an in-depth literature review and critically assess the knowledge gaps in HR analytics and attritions within organisational performance. The review analyses the corpus of 196 research articles published in ostensible journals between 2011 and 2023. To identify research gaps and provide valuable insights, this study synthesises relevant studies using School of thought (S), Context (C), Methodology (M), Triggers (T), Barriers (B), Facilitators (F) and Outcomes (O) (SCM-TBFO framework). This study employs the R programming language to conduct a systematic literature review in accordance with the “preferred reporting items for systematic reviews and meta-analysis” (PRISMA) guidelines. The emerging discipline of HR analytics encompasses the potential to manage attrition and drive organisational performance enhancements effectively. The study of SCM-TBFO encompasses a multidimensional approach, incorporating diverse perspectives and analysing its complex aspects compared to various approaches. The School of thought includes the human capital theory, expectancy theory and resource-based view. The varied research contexts entail the USA, United Kingdom, China, France, Italy and India. Further, the methodologies adopted in the studies are artificial neural networking (ANN), regression, structure equation modelling (SEM) case studies and other theoretical studies. HR analytics and attrition triggers are data mining decision systems, forecasting for firm performance and employee satisfaction. The barriers include leadership styles, cultural adaptability and lack of analytic skills, data security and organisational orientation. The facilitators were categorised into data and technology-related facilitators, human resource policies and organisational growth and performance-related facilitators. The study's primary outcomes are technology adoption, effective HR policies, HR strategies, employee satisfaction, career and organisational expansion and growth. The primary goal of the literature review is to provide a comprehensive overview of the current state of HR analytics and its impact on organisational performance, particularly in relation to attrition. Further, the study suggests that attrition, a critical organisational concern, can be effectively managed by strategically utilising HR analytics and empowering data-driven interventions that optimise performance and enhance overall organisational outcomes.Role of HR analytics and attrition on organisational performance: a literature review leveraging the SCM-TBFO framework
P. Ravi Kiran, Akriti Chaubey, Rajesh Kumar Shastri
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The research paper aims to analyse the scholarly literature on advancing HR analytics as an intervention for attrition, a problem that lingers on organisational performance. This study aspires to provide an in-depth literature review and critically assess the knowledge gaps in HR analytics and attritions within organisational performance.

The review analyses the corpus of 196 research articles published in ostensible journals between 2011 and 2023. To identify research gaps and provide valuable insights, this study synthesises relevant studies using School of thought (S), Context (C), Methodology (M), Triggers (T), Barriers (B), Facilitators (F) and Outcomes (O) (SCM-TBFO framework). This study employs the R programming language to conduct a systematic literature review in accordance with the “preferred reporting items for systematic reviews and meta-analysis” (PRISMA) guidelines.

The emerging discipline of HR analytics encompasses the potential to manage attrition and drive organisational performance enhancements effectively. The study of SCM-TBFO encompasses a multidimensional approach, incorporating diverse perspectives and analysing its complex aspects compared to various approaches. The School of thought includes the human capital theory, expectancy theory and resource-based view. The varied research contexts entail the USA, United Kingdom, China, France, Italy and India. Further, the methodologies adopted in the studies are artificial neural networking (ANN), regression, structure equation modelling (SEM) case studies and other theoretical studies. HR analytics and attrition triggers are data mining decision systems, forecasting for firm performance and employee satisfaction. The barriers include leadership styles, cultural adaptability and lack of analytic skills, data security and organisational orientation. The facilitators were categorised into data and technology-related facilitators, human resource policies and organisational growth and performance-related facilitators. The study's primary outcomes are technology adoption, effective HR policies, HR strategies, employee satisfaction, career and organisational expansion and growth.

The primary goal of the literature review is to provide a comprehensive overview of the current state of HR analytics and its impact on organisational performance, particularly in relation to attrition. Further, the study suggests that attrition, a critical organisational concern, can be effectively managed by strategically utilising HR analytics and empowering data-driven interventions that optimise performance and enhance overall organisational outcomes.

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Role of HR analytics and attrition on organisational performance: a literature review leveraging the SCM-TBFO framework10.1108/BIJ-06-2023-0412Benchmarking: An International Journal2023-09-04© 2023 Emerald Publishing LimitedP. Ravi KiranAkriti ChaubeyRajesh Kumar ShastriBenchmarking: An International Journalahead-of-printahead-of-print2023-09-0410.1108/BIJ-06-2023-0412https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0412/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Effect of lean-green practice and green human resource on supply chain performance: a resource-based viewhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0416/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe study examined a wide range of proactive supply chain practices to demonstrate a cross-linkage among them and to understand their effects on both practitioners of previous decision-making models, frameworks, strategies and policies. Here, six supply chain practices are empirically evaluated based on 28 constructs to investigate a comprehensive model and confirm the connections for achieving performance and competence. The study presents a conceptual model and examines the influence of many crucial factors, i.e. supply chain collaboration, knowledge, information sharing, green human resources (GHR) management and lean-green (LG) practices on supply chain performance. Structural equation modeling (SEM) examines the conceptual model and allied relationship. A sample of 175 respondents' data was collected to test the hypothesized relations. A resource based view (RBV) was adopted, and the questionnaires-based survey was conducted on the Indian supply chain professionals to explore the effect of LG and green human resource management (GHRM) practices on supply chain performance. The study presented five constructs for supply chain capabilities (SCCA), five constructs for supply chain collaboration and integration (SCIN), four constructs for supply chain knowledge and information sharing (SCKI), five constructs for GHR, five constructs for LG practices (LGPR) and four constructs for lean-green SCM (LG-SCM) firm performance to be utilized for validation by the specific industry, company size and operational boundaries for attaining sustainability. The outcome emphasizes that SCCA positively influence GHRM, LG practices and LG supply chain firm performance. However, LG practices do not influence LG-SCM firm performance, particularly in India. The study exploited multiple practices in a conceptual model to provide a widespread understanding of decision-making to assist in developing a holistic approach based on different practices for attaining organizational sustainability. The study stimulates the cross-pollination of ideas between many supply chain practices to better understand SCCA, SCIN, SCKI, GHRM and LG-SCM under a single roof for retaining organization performance.Effect of lean-green practice and green human resource on supply chain performance: a resource-based view
Atul Kumar Sahu, Mahak Sharma, Rakesh Raut, Vidyadhar V. Gedam, Nishant Agrawal, Pragati Priyadarshinee
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The study examined a wide range of proactive supply chain practices to demonstrate a cross-linkage among them and to understand their effects on both practitioners of previous decision-making models, frameworks, strategies and policies. Here, six supply chain practices are empirically evaluated based on 28 constructs to investigate a comprehensive model and confirm the connections for achieving performance and competence. The study presents a conceptual model and examines the influence of many crucial factors, i.e. supply chain collaboration, knowledge, information sharing, green human resources (GHR) management and lean-green (LG) practices on supply chain performance.

Structural equation modeling (SEM) examines the conceptual model and allied relationship. A sample of 175 respondents' data was collected to test the hypothesized relations. A resource based view (RBV) was adopted, and the questionnaires-based survey was conducted on the Indian supply chain professionals to explore the effect of LG and green human resource management (GHRM) practices on supply chain performance.

The study presented five constructs for supply chain capabilities (SCCA), five constructs for supply chain collaboration and integration (SCIN), four constructs for supply chain knowledge and information sharing (SCKI), five constructs for GHR, five constructs for LG practices (LGPR) and four constructs for lean-green SCM (LG-SCM) firm performance to be utilized for validation by the specific industry, company size and operational boundaries for attaining sustainability. The outcome emphasizes that SCCA positively influence GHRM, LG practices and LG supply chain firm performance. However, LG practices do not influence LG-SCM firm performance, particularly in India.

The study exploited multiple practices in a conceptual model to provide a widespread understanding of decision-making to assist in developing a holistic approach based on different practices for attaining organizational sustainability. The study stimulates the cross-pollination of ideas between many supply chain practices to better understand SCCA, SCIN, SCKI, GHRM and LG-SCM under a single roof for retaining organization performance.

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Effect of lean-green practice and green human resource on supply chain performance: a resource-based view10.1108/BIJ-06-2023-0416Benchmarking: An International Journal2024-02-21© 2024 Emerald Publishing LimitedAtul Kumar SahuMahak SharmaRakesh RautVidyadhar V. GedamNishant AgrawalPragati PriyadarshineeBenchmarking: An International Journalahead-of-printahead-of-print2024-02-2110.1108/BIJ-06-2023-0416https://www.emerald.com/insight/content/doi/10.1108/BIJ-06-2023-0416/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Integrated customer lifetime value models to support marketing decisions in the complementary and alternative medicine industryhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2021-0431/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestCustomer lifetime value (CLV) is one of the key indicators to measure the success or health of an organization. How can an organization assess the organization's customers' lifetime value (LTV) and offer relevant strategies to retain prospective and profitable customers? This study offers an integrated view of different methods for calculating CLVs for both loyalty members and non-membership customers. This study outlines eleven methods for calculating CLV considering (1) the deterministic aspect of NPV (Net present value) models in both finite and infinite timespans, (2) the geometric pattern and (3) the probabilistic aspect of parameter estimates through simulation modeling along with (4) the migration models for including “the probability that customers will return in the future” as a key input for CLV calculation. The CLV models are validated in the context of complementary and alternative medicine (CAM)in the healthcare industry. The results show that understanding CLV can help the organization develop strategies to retain valuable customers while maintaining profit margins. The integrated CLV models provide an overview of the mathematical estimation of LTVs depending on the nature of the customers and the business circumstances and can be applied to other business settings.Integrated customer lifetime value models to support marketing decisions in the complementary and alternative medicine industry
Kessara Kanchanapoom, Jongsawas Chongwatpol
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Customer lifetime value (CLV) is one of the key indicators to measure the success or health of an organization. How can an organization assess the organization's customers' lifetime value (LTV) and offer relevant strategies to retain prospective and profitable customers? This study offers an integrated view of different methods for calculating CLVs for both loyalty members and non-membership customers.

This study outlines eleven methods for calculating CLV considering (1) the deterministic aspect of NPV (Net present value) models in both finite and infinite timespans, (2) the geometric pattern and (3) the probabilistic aspect of parameter estimates through simulation modeling along with (4) the migration models for including “the probability that customers will return in the future” as a key input for CLV calculation.

The CLV models are validated in the context of complementary and alternative medicine (CAM)in the healthcare industry. The results show that understanding CLV can help the organization develop strategies to retain valuable customers while maintaining profit margins.

The integrated CLV models provide an overview of the mathematical estimation of LTVs depending on the nature of the customers and the business circumstances and can be applied to other business settings.

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Integrated customer lifetime value models to support marketing decisions in the complementary and alternative medicine industry10.1108/BIJ-07-2021-0431Benchmarking: An International Journal2023-06-27© 2023 Emerald Publishing LimitedKessara KanchanapoomJongsawas ChongwatpolBenchmarking: An International Journalahead-of-printahead-of-print2023-06-2710.1108/BIJ-07-2021-0431https://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2021-0431/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Text classification using deep learning techniques: a bibliometric analysis and future research directionshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2022-0454/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestText classification is a widely accepted and adopted technique in organizations to mine and analyze unstructured and semi-structured data. With advancement of technological computing, deep learning has become more popular among academicians and professionals to perform mining and analytical operations. In this work, the authors study the research carried out in field of text classification using deep learning techniques to identify gaps and opportunities for doing research. The authors adopted bibliometric-based approach in conjunction with visualization techniques to uncover new insights and findings. The authors collected data of two decades from Scopus global database to perform this study. The authors discuss business applications of deep learning techniques for text classification. The study provides overview of various publication sources in field of text classification and deep learning together. The study also presents list of prominent authors and their countries working in this field. The authors also presented list of most cited articles based on citations and country of research. Various visualization techniques such as word cloud, network diagram and thematic map were used to identify collaboration network. The study performed in this paper helped to understand research gaps that is original contribution to body of literature. To best of the authors' knowledge, in-depth study in the field of text classification and deep learning has not been performed in detail. The study provides high value to scholars and professionals by providing them opportunities of research in this area.Text classification using deep learning techniques: a bibliometric analysis and future research directions
Gaurav Sarin, Pradeep Kumar, M. Mukund
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Text classification is a widely accepted and adopted technique in organizations to mine and analyze unstructured and semi-structured data. With advancement of technological computing, deep learning has become more popular among academicians and professionals to perform mining and analytical operations. In this work, the authors study the research carried out in field of text classification using deep learning techniques to identify gaps and opportunities for doing research.

The authors adopted bibliometric-based approach in conjunction with visualization techniques to uncover new insights and findings. The authors collected data of two decades from Scopus global database to perform this study. The authors discuss business applications of deep learning techniques for text classification.

The study provides overview of various publication sources in field of text classification and deep learning together. The study also presents list of prominent authors and their countries working in this field. The authors also presented list of most cited articles based on citations and country of research. Various visualization techniques such as word cloud, network diagram and thematic map were used to identify collaboration network.

The study performed in this paper helped to understand research gaps that is original contribution to body of literature. To best of the authors' knowledge, in-depth study in the field of text classification and deep learning has not been performed in detail. The study provides high value to scholars and professionals by providing them opportunities of research in this area.

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Text classification using deep learning techniques: a bibliometric analysis and future research directions10.1108/BIJ-07-2022-0454Benchmarking: An International Journal2023-08-18© 2023 Emerald Publishing LimitedGaurav SarinPradeep KumarM. MukundBenchmarking: An International Journalahead-of-printahead-of-print2023-08-1810.1108/BIJ-07-2022-0454https://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2022-0454/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Workforce agility, organizational identity and solidarity as antecedents of innovative work behaviour – an examination using structural equation modellinghttps://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2022-0458/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of the study was to identify the inter-relationship of certain antecedents of innovative work behaviour (IWB). The antecedents identified for the study were workplace agility (WA), organizational identity (OI) and organizational solidarity (OS). Data for the study were collected online using four standardized and validated questionnaires from 364 gainfully employed respondents from across Saudi Arabia. The respondents belonged to various forms of organizations like manufacturing, service, hospital and banking. The data collected for the study were analysed using structural equation modelling (SEM). The study found a significant positive relationship between the identified concepts of WA, workplace identity, OS and IWB. A detailed review of the literature found that no previous studies had examined the complex relationship between the identified constructs. The results of the study found a significant positive relationship between the constructs. The findings of the study have many theoretical and practical values and implications. It also enriches the literature about the antecedents of IWB. It is expected that the present study will act as a trigger for more empirical examinations in this interesting area.Workforce agility, organizational identity and solidarity as antecedents of innovative work behaviour – an examination using structural equation modelling
Abdulaziz AlAbood, Sulphey Manakkattil MohammedIsmail
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of the study was to identify the inter-relationship of certain antecedents of innovative work behaviour (IWB). The antecedents identified for the study were workplace agility (WA), organizational identity (OI) and organizational solidarity (OS).

Data for the study were collected online using four standardized and validated questionnaires from 364 gainfully employed respondents from across Saudi Arabia. The respondents belonged to various forms of organizations like manufacturing, service, hospital and banking. The data collected for the study were analysed using structural equation modelling (SEM).

The study found a significant positive relationship between the identified concepts of WA, workplace identity, OS and IWB.

A detailed review of the literature found that no previous studies had examined the complex relationship between the identified constructs. The results of the study found a significant positive relationship between the constructs. The findings of the study have many theoretical and practical values and implications. It also enriches the literature about the antecedents of IWB. It is expected that the present study will act as a trigger for more empirical examinations in this interesting area.

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Workforce agility, organizational identity and solidarity as antecedents of innovative work behaviour – an examination using structural equation modelling10.1108/BIJ-07-2022-0458Benchmarking: An International Journal2023-10-03© 2023 Emerald Publishing LimitedAbdulaziz AlAboodSulphey Manakkattil MohammedIsmailBenchmarking: An International Journalahead-of-printahead-of-print2023-10-0310.1108/BIJ-07-2022-0458https://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2022-0458/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Examining the impact of resilience strategies in mitigating medicine shortages in the United Kingdom's (UK) pharmaceutical supply chain (PSC)https://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2022-0460/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestMedicine shortages have a detrimental impact on stakeholders in the pharmaceutical supply chain (PSC). Existing studies suggest that building resilience strategies can mitigate the effects of these shortages. As such, this research aims to examine whether resilience strategies can reduce the impact of medicine shortages in the United Kingdom's (UK) PSC. A sequential mixed-methods approach that involved qualitative and quantitative research enquiry was employed in this study. The data were collected using semi-structured interviews with 23 key UK PSC actors at the qualitative stage. During the quantitative phase, 106 respondents completed the survey questionnaires. The data were analysed using partial least square-structural equation modelling (PLS-SEM). The results revealed that reactive and proactive elements of resilience strategies helped tackle medicine shortages. Reactive strategies increased relational issues such as behavioural uncertainty, whilst proactive strategies mitigated them. The findings suggest that PSC managers and decision-makers can benefit from adopting structural flexibility and proactive strategies, which are cost-effective measures to tackle medicine shortages. Also engaging in strategic alliances as a proactive strategy mitigates relational issues that may arise in a complex supply chain (SC). This study is the first to provide empirical evidence of the impact of resilience strategies in mitigating medicine shortages in the UK's PSC.Examining the impact of resilience strategies in mitigating medicine shortages in the United Kingdom's (UK) pharmaceutical supply chain (PSC)
Emilia Vann Yaroson, Liz Breen, Jiachen Hou, Julie Sowter
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Medicine shortages have a detrimental impact on stakeholders in the pharmaceutical supply chain (PSC). Existing studies suggest that building resilience strategies can mitigate the effects of these shortages. As such, this research aims to examine whether resilience strategies can reduce the impact of medicine shortages in the United Kingdom's (UK) PSC.

A sequential mixed-methods approach that involved qualitative and quantitative research enquiry was employed in this study. The data were collected using semi-structured interviews with 23 key UK PSC actors at the qualitative stage. During the quantitative phase, 106 respondents completed the survey questionnaires. The data were analysed using partial least square-structural equation modelling (PLS-SEM).

The results revealed that reactive and proactive elements of resilience strategies helped tackle medicine shortages. Reactive strategies increased relational issues such as behavioural uncertainty, whilst proactive strategies mitigated them.

The findings suggest that PSC managers and decision-makers can benefit from adopting structural flexibility and proactive strategies, which are cost-effective measures to tackle medicine shortages. Also engaging in strategic alliances as a proactive strategy mitigates relational issues that may arise in a complex supply chain (SC).

This study is the first to provide empirical evidence of the impact of resilience strategies in mitigating medicine shortages in the UK's PSC.

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Examining the impact of resilience strategies in mitigating medicine shortages in the United Kingdom's (UK) pharmaceutical supply chain (PSC)10.1108/BIJ-07-2022-0460Benchmarking: An International Journal2023-04-18© 2023 Emerald Publishing LimitedEmilia Vann YarosonLiz BreenJiachen HouJulie SowterBenchmarking: An International Journalahead-of-printahead-of-print2023-04-1810.1108/BIJ-07-2022-0460https://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2022-0460/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Do objectives and key results solve organizational performance measurement issues?https://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2022-0464/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to determine whether and how objectives and key results (OKRs) can be used to solve performance measurement issues encountered by organizations. A total of 204 staff members from 26 Thai organizations that adopted OKRs were interviewed. Five senior executives and five operational staff members with experience using OKRs were selected from each organization. Content analysis was also performed. OKRs facilitate the acceptance of performance indicators and help solve issues of alignment between indicators and organizational strategies as well as improper target setting. The results have limited generalizability because of the qualitative approach undertaken in the study. Further research can test whether the results hold true if OKRs are used for longer than six months. The results of this study can be used to help managers and employees set challenging targets, utilize their competencies and find a sense of relatedness, which can lead to organizational success. This study is one of the first to thoroughly investigate the use of OKRs by adopting the self-determination theory (SDT) as the main theoretical framework.Do objectives and key results solve organizational performance measurement issues?
Nopadol Rompho
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to determine whether and how objectives and key results (OKRs) can be used to solve performance measurement issues encountered by organizations.

A total of 204 staff members from 26 Thai organizations that adopted OKRs were interviewed. Five senior executives and five operational staff members with experience using OKRs were selected from each organization. Content analysis was also performed.

OKRs facilitate the acceptance of performance indicators and help solve issues of alignment between indicators and organizational strategies as well as improper target setting.

The results have limited generalizability because of the qualitative approach undertaken in the study. Further research can test whether the results hold true if OKRs are used for longer than six months.

The results of this study can be used to help managers and employees set challenging targets, utilize their competencies and find a sense of relatedness, which can lead to organizational success.

This study is one of the first to thoroughly investigate the use of OKRs by adopting the self-determination theory (SDT) as the main theoretical framework.

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Do objectives and key results solve organizational performance measurement issues?10.1108/BIJ-07-2022-0464Benchmarking: An International Journal2023-03-17© 2023 Emerald Publishing LimitedNopadol RomphoBenchmarking: An International Journalahead-of-printahead-of-print2023-03-1710.1108/BIJ-07-2022-0464https://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2022-0464/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Sustainable supply chains in the heavy vehicle and equipment industry: a multiple-case study of four manufacturershttps://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2022-0474/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestRecently, interest in sustainability has grown globally in the heavy vehicle and equipment industry (HVEI). However, this industry's complexity poses a challenge to the implementation of generic sustainable supply chain management (SSCM) practices. This study aims to identify SSCM's barriers, practices and performance (BPP) indicators in the HVEI context. The results are derived from case studies of four multinational manufacturers. Within-case and cross-case analyses were conducted to categorise the SSCM BPP indicators that are unique to HVEI supply chains. This study's analysis revealed that supply chain cost implications and a deficient information flow between focal firms and supply chain partners are the key barriers to SSCM in the HVEI. This analysis also revealed a set of policies, programmes and procedures that manufacturers have adopted to address SSCM barriers. The most common SSCM performance indicators included eco-portfolio sales to assess economic performance, health and safety indicators for social sustainability and carbon- and energy-related measures for environmental sustainability. The insights can help HVEI firms understand and overcome the typical SSCM barriers in their industry and develop, deploy and optimise their SSCM strategies and practices. Managers can use this knowledge to identify appropriate mechanisms with which to accelerate their transition into a sustainable business and effectively measure performance outcomes. The extant SSCM literature has focused on the light vehicle industry, and it has lacked a concrete examination of HVEI supply chains' sustainability BPP. This study develops a framework that simultaneously analyses SSCM BPP in the HVEI.Sustainable supply chains in the heavy vehicle and equipment industry: a multiple-case study of four manufacturers
Ehsan Shekarian, Anupama Prashar, Jukka Majava, Iqra Sadaf Khan, Sayed Mohammad Ayati, Ilkka Sillanpää
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Recently, interest in sustainability has grown globally in the heavy vehicle and equipment industry (HVEI). However, this industry's complexity poses a challenge to the implementation of generic sustainable supply chain management (SSCM) practices. This study aims to identify SSCM's barriers, practices and performance (BPP) indicators in the HVEI context.

The results are derived from case studies of four multinational manufacturers. Within-case and cross-case analyses were conducted to categorise the SSCM BPP indicators that are unique to HVEI supply chains.

This study's analysis revealed that supply chain cost implications and a deficient information flow between focal firms and supply chain partners are the key barriers to SSCM in the HVEI. This analysis also revealed a set of policies, programmes and procedures that manufacturers have adopted to address SSCM barriers. The most common SSCM performance indicators included eco-portfolio sales to assess economic performance, health and safety indicators for social sustainability and carbon- and energy-related measures for environmental sustainability.

The insights can help HVEI firms understand and overcome the typical SSCM barriers in their industry and develop, deploy and optimise their SSCM strategies and practices. Managers can use this knowledge to identify appropriate mechanisms with which to accelerate their transition into a sustainable business and effectively measure performance outcomes.

The extant SSCM literature has focused on the light vehicle industry, and it has lacked a concrete examination of HVEI supply chains' sustainability BPP. This study develops a framework that simultaneously analyses SSCM BPP in the HVEI.

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Sustainable supply chains in the heavy vehicle and equipment industry: a multiple-case study of four manufacturers10.1108/BIJ-07-2022-0474Benchmarking: An International Journal2023-04-21© 2023 Ehsan Shekarian, Anupama Prashar, Jukka Majava, Iqra Sadaf Khan, Sayed Mohammad Ayati and Ilkka SillanpääEhsan ShekarianAnupama PrasharJukka MajavaIqra Sadaf KhanSayed Mohammad AyatiIlkka SillanpääBenchmarking: An International Journalahead-of-printahead-of-print2023-04-2110.1108/BIJ-07-2022-0474https://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2022-0474/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Ehsan Shekarian, Anupama Prashar, Jukka Majava, Iqra Sadaf Khan, Sayed Mohammad Ayati and Ilkka Sillanpäähttp://creativecommons.org/licences/by/4.0/legalcode
The impact of customer pressures and government regulations on the implementation of socio-environmental practices in organic certification in the Amazon regionhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2023-0453/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis research analyses the impact of customers and government regulations on the implementation of socio-environmental practices in certifying organic agricultural products. It explores the dyad’s relationship between the focal company and its suppliers in the application of socio-environmental practices. This study uses a quantitative methodology through a survey approach, with a sample of 206 agro-extractivists from the acai berry supply chain. The data are evaluated using regression analysis. The main results reveal that customer pressure positively influences the implementation of social and environmental practices, but suggest a non-significant relationship between government regulations and the impact on environmental practices implementation. Social and environmental practices are positively related to operational performance. A moderating effect of organic certification is found in the relationship between customer pressure and the application of environmental practices. The main contributions are exploring the use of socio-environmental practices in an emerging economy and organic certification as a moderating variable, revealing an “institutional void” that may hamper the enforcement of government regulations.The impact of customer pressures and government regulations on the implementation of socio-environmental practices in organic certification in the Amazon region
Cyntia Meireles Martins, Susana Carla Farias Pereira, Marcia Regina Santiago Scarpin, Maciel M. Queiroz, Mariana da Silva Cavalcante
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This research analyses the impact of customers and government regulations on the implementation of socio-environmental practices in certifying organic agricultural products. It explores the dyad’s relationship between the focal company and its suppliers in the application of socio-environmental practices.

This study uses a quantitative methodology through a survey approach, with a sample of 206 agro-extractivists from the acai berry supply chain. The data are evaluated using regression analysis.

The main results reveal that customer pressure positively influences the implementation of social and environmental practices, but suggest a non-significant relationship between government regulations and the impact on environmental practices implementation. Social and environmental practices are positively related to operational performance. A moderating effect of organic certification is found in the relationship between customer pressure and the application of environmental practices.

The main contributions are exploring the use of socio-environmental practices in an emerging economy and organic certification as a moderating variable, revealing an “institutional void” that may hamper the enforcement of government regulations.

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The impact of customer pressures and government regulations on the implementation of socio-environmental practices in organic certification in the Amazon region10.1108/BIJ-07-2023-0453Benchmarking: An International Journal2024-03-27© 2024 Emerald Publishing LimitedCyntia Meireles MartinsSusana Carla Farias PereiraMarcia Regina Santiago ScarpinMaciel M. QueirozMariana da Silva CavalcanteBenchmarking: An International Journalahead-of-printahead-of-print2024-03-2710.1108/BIJ-07-2023-0453https://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2023-0453/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Restorative supply chain practices in a circular economy and supply chain sustainability performance: the moderating effect of the perceived professional status of supply chain managershttps://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2023-0455/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe objective of this study is to investigate the impact of restorative supply chain practices on sustainability performance in a circular economy (CE). The moderating effect of supply chain managers' perceived professional status on restorative supply chain practices and stakeholder collaboration is also examined. The theoretical model was developed via the practice-based view, and the model was tested using a sample comprising 142 respondents. WarpPLS 8.0 software was utilized to run the structural equation model. The analysis shows that restorative supply chain practices result in an intermediate outcome (i.e. stakeholder collaboration), which ultimately improves the sustainability performance of the restorative supply chain. Interestingly, the perceived professional status of supply chain managers acts as a moderate-level mediator in the relationship between restorative supply chain practices in a CE and the sustainability performance of the restorative supply chain in a CE. Collaboration with stakeholders fosters enhanced communication, cooperation and shared responsibility, thereby creating a socially inclusive and cooperative environment within the restorative supply chain. Improving supply chain sustainability performance supports broader environmental goals, including reducing greenhouse gas emissions and waste and conserving natural resources. Recognizing the perceived professional status of supply chain managers underscores the need to empower them and acknowledge their strategic role in driving sustainability within the organization. Companies can contribute to a more sustainable business environment by adopting restorative practices in the supply chain and addressing the social impacts. The unique contribution of the findings of this study lies in the examination of the relationship between restorative supply chain practices, stakeholder collaboration, perceived status of supply chain managers and sustainability performance in the context of the CE. The findings imply that restorative supply chain practices positively impact stakeholder collaboration, which in turn improves supply chain sustainability performance. In addition, the study highlights the moderating role of the perceived status of supply chain managers and underscores their influence on strengthening restorative practices and stakeholder collaboration. This study provides valuable insights into the dynamics and mechanisms driving sustainability performance in the context of restorative supply chains operating within a CE.Restorative supply chain practices in a circular economy and supply chain sustainability performance: the moderating effect of the perceived professional status of supply chain managers
Surajit Bag
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The objective of this study is to investigate the impact of restorative supply chain practices on sustainability performance in a circular economy (CE). The moderating effect of supply chain managers' perceived professional status on restorative supply chain practices and stakeholder collaboration is also examined.

The theoretical model was developed via the practice-based view, and the model was tested using a sample comprising 142 respondents. WarpPLS 8.0 software was utilized to run the structural equation model.

The analysis shows that restorative supply chain practices result in an intermediate outcome (i.e. stakeholder collaboration), which ultimately improves the sustainability performance of the restorative supply chain. Interestingly, the perceived professional status of supply chain managers acts as a moderate-level mediator in the relationship between restorative supply chain practices in a CE and the sustainability performance of the restorative supply chain in a CE.

Collaboration with stakeholders fosters enhanced communication, cooperation and shared responsibility, thereby creating a socially inclusive and cooperative environment within the restorative supply chain. Improving supply chain sustainability performance supports broader environmental goals, including reducing greenhouse gas emissions and waste and conserving natural resources. Recognizing the perceived professional status of supply chain managers underscores the need to empower them and acknowledge their strategic role in driving sustainability within the organization. Companies can contribute to a more sustainable business environment by adopting restorative practices in the supply chain and addressing the social impacts.

The unique contribution of the findings of this study lies in the examination of the relationship between restorative supply chain practices, stakeholder collaboration, perceived status of supply chain managers and sustainability performance in the context of the CE. The findings imply that restorative supply chain practices positively impact stakeholder collaboration, which in turn improves supply chain sustainability performance. In addition, the study highlights the moderating role of the perceived status of supply chain managers and underscores their influence on strengthening restorative practices and stakeholder collaboration. This study provides valuable insights into the dynamics and mechanisms driving sustainability performance in the context of restorative supply chains operating within a CE.

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Restorative supply chain practices in a circular economy and supply chain sustainability performance: the moderating effect of the perceived professional status of supply chain managers10.1108/BIJ-07-2023-0455Benchmarking: An International Journal2023-11-27© 2023 Emerald Publishing LimitedSurajit BagBenchmarking: An International Journalahead-of-printahead-of-print2023-11-2710.1108/BIJ-07-2023-0455https://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2023-0455/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Touchstones for the development of an inclusive approach for ecotourism as a service industryhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2023-0456/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study was conducted to analyse the socio-ecological problems faced by the Suhelwa Wildlife Sanctuary and understand its potential and challenges for developing ecotourism following Triple Bottom Line (TBL) principles. The study also benchmarked best ecotourism practices across the globe to create an ecotourism plan that would provide alternative livelihood and help in sustainable management of the area by reducing poverty, dependency on forests and biodiversity protection. Suhelwa Wildlife Sanctuary was chosen because this area has several socio-ecological crises with limited livelihood options, and there is an urgent need for alternative livelihood opportunities in the form of ecotourism. The study followed an ethnographic approach through observation, participant observation, and semi-structured interviews. Content and thematic analysis was conducted through Atlas Ti9.0 software for data analysis. Subsequently, benchmarking best ecotourism practices through a literature review was done to develop an ecotourism action plan. The First finding was related to the study area divided into three themes: problems, potential for ecotourism development, and challenges for ecotourism development. The second finding was related to benchmarking best practices and suggesting an action plan. This work studied an area not sufficiently acknowledged by academicians and policymakers concerning ecotourism development. The work also benchmarks the best practices for ecotourism and proposes a sight-specific ecotourism action plan in accordance with TBL.Touchstones for the development of an inclusive approach for ecotourism as a service industry
Anupam Saxena, Sugandha Shanker, Deepa Sethi, Manisha Seth, Anurag Saxena
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study was conducted to analyse the socio-ecological problems faced by the Suhelwa Wildlife Sanctuary and understand its potential and challenges for developing ecotourism following Triple Bottom Line (TBL) principles. The study also benchmarked best ecotourism practices across the globe to create an ecotourism plan that would provide alternative livelihood and help in sustainable management of the area by reducing poverty, dependency on forests and biodiversity protection.

Suhelwa Wildlife Sanctuary was chosen because this area has several socio-ecological crises with limited livelihood options, and there is an urgent need for alternative livelihood opportunities in the form of ecotourism. The study followed an ethnographic approach through observation, participant observation, and semi-structured interviews. Content and thematic analysis was conducted through Atlas Ti9.0 software for data analysis. Subsequently, benchmarking best ecotourism practices through a literature review was done to develop an ecotourism action plan.

The First finding was related to the study area divided into three themes: problems, potential for ecotourism development, and challenges for ecotourism development. The second finding was related to benchmarking best practices and suggesting an action plan.

This work studied an area not sufficiently acknowledged by academicians and policymakers concerning ecotourism development. The work also benchmarks the best practices for ecotourism and proposes a sight-specific ecotourism action plan in accordance with TBL.

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Touchstones for the development of an inclusive approach for ecotourism as a service industry10.1108/BIJ-07-2023-0456Benchmarking: An International Journal2024-03-21© 2024 Emerald Publishing LimitedAnupam SaxenaSugandha ShankerDeepa SethiManisha SethAnurag SaxenaBenchmarking: An International Journalahead-of-printahead-of-print2024-03-2110.1108/BIJ-07-2023-0456https://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2023-0456/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Fostering sustainability performance in the Malaysian manufacturing companies: the role of green technology innovation and innovation capabilitieshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2023-0468/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to examine the influence of green technology innovation on sustainability performance with the moderating effect of innovation capabilities in the Malaysian manufacturing listed companies. This was a quantitative study and carried out by applying a research survey. The questionnaire was used to collect the data from 204 Malaysian manufacturing companies of the “consumer products and services” sector listed at Bursa Malaysia, incorporating a five-point Likert scale. All the hypothesized relationships were tested by using the partial least square structural equation modeling (PLS-SEM). The empirical results showed that the comprehensive adoption of green technology innovation significantly promotes sustainability performance including economic, environmental and social performance. In addition, innovation capabilities significantly and positively moderate the relationship between green technology innovation and sustainability performance. The scope of this study is specifically confined to the Malaysian manufacturing listed companies, operating within the consumer products and services sector listed at Bursa Malaysia. Consequently, the findings of this study may not be generalized to manufacturing companies of the different geographical contexts. The findings of this study may help the top management and policymakers of the Malaysian manufacturing listed companies to scrutinize green technology innovation and innovation capabilities to achieve higher sustainability performance. This study magnifies and provides new insights into the extant literature by developing a comprehensive research model that concurrently tests the direct and moderation effects between green technology innovation, innovation capabilities and sustainability performance. Additionally, this is the first study to examine the influence of green technology innovation on sustainability performance with the moderating effect of innovation capabilities in the Malaysian manufacturing listed companies. This distinct approach significantly bolsters the originality of this study.Fostering sustainability performance in the Malaysian manufacturing companies: the role of green technology innovation and innovation capabilities
Bilal Mukhtar, Muhammad Kashif Shad, Fong Woon Lai
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this study is to examine the influence of green technology innovation on sustainability performance with the moderating effect of innovation capabilities in the Malaysian manufacturing listed companies.

This was a quantitative study and carried out by applying a research survey. The questionnaire was used to collect the data from 204 Malaysian manufacturing companies of the “consumer products and services” sector listed at Bursa Malaysia, incorporating a five-point Likert scale. All the hypothesized relationships were tested by using the partial least square structural equation modeling (PLS-SEM).

The empirical results showed that the comprehensive adoption of green technology innovation significantly promotes sustainability performance including economic, environmental and social performance. In addition, innovation capabilities significantly and positively moderate the relationship between green technology innovation and sustainability performance.

The scope of this study is specifically confined to the Malaysian manufacturing listed companies, operating within the consumer products and services sector listed at Bursa Malaysia. Consequently, the findings of this study may not be generalized to manufacturing companies of the different geographical contexts.

The findings of this study may help the top management and policymakers of the Malaysian manufacturing listed companies to scrutinize green technology innovation and innovation capabilities to achieve higher sustainability performance.

This study magnifies and provides new insights into the extant literature by developing a comprehensive research model that concurrently tests the direct and moderation effects between green technology innovation, innovation capabilities and sustainability performance. Additionally, this is the first study to examine the influence of green technology innovation on sustainability performance with the moderating effect of innovation capabilities in the Malaysian manufacturing listed companies. This distinct approach significantly bolsters the originality of this study.

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Fostering sustainability performance in the Malaysian manufacturing companies: the role of green technology innovation and innovation capabilities10.1108/BIJ-07-2023-0468Benchmarking: An International Journal2024-03-07© 2024 Emerald Publishing LimitedBilal MukhtarMuhammad Kashif ShadFong Woon LaiBenchmarking: An International Journalahead-of-printahead-of-print2024-03-0710.1108/BIJ-07-2023-0468https://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2023-0468/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Emergent leadership in agile software development teams: leader identification through network analysis and aggregation approacheshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2023-0470/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestAgile project teams are self-managing and self-organizing teams, and these two characteristics are pivotal attributes of emergent leadership. Emergent leadership is thus common in agile teams – however, how these (informal) emergent leaders can be identified in teams remains far from understood. The purpose of this research is to uncover techniques that enable top management to identify emergent agile leaders. We approached six agile teams from four organizations. We employ social network analysis (SNA) and aggregation approaches to identify emergent agile leaders. We approached six agile teams from four organizations. We employ SNA and aggregation approaches to identify emergent agile leaders. Seven emergent leaders are identified using the SNA and aggregation approaches. The same leaders are also identified using the KeyPlayer algorithms. One emergent leader is identified from each of the five teams, for a total of five emergent leaders from the five teams. However, two emergent leaders are identified for the remaining sixth team. Emergent leadership is a relatively new phenomenon where leaders emerge from within teams without having a formal leadership assigned role. A challenge remains as to how such leaders can be identified without any formal leadership status. We contribute by showing how network analysis and aggregation approaches are suitable for the identification of emergent leadership talent within teams. In addition, we help advance leadership research by describing the network behaviors of emergent leaders and offering a way forward to identify more than one emergent leader in a team. We also show some limitations of the approaches used and offer some useful insights.Emergent leadership in agile software development teams: leader identification through network analysis and aggregation approaches
Marya Tabassum, Muhammad Mustafa Raziq, Naukhez Sarwar
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Agile project teams are self-managing and self-organizing teams, and these two characteristics are pivotal attributes of emergent leadership. Emergent leadership is thus common in agile teams – however, how these (informal) emergent leaders can be identified in teams remains far from understood. The purpose of this research is to uncover techniques that enable top management to identify emergent agile leaders.

We approached six agile teams from four organizations. We employ social network analysis (SNA) and aggregation approaches to identify emergent agile leaders.

We approached six agile teams from four organizations. We employ SNA and aggregation approaches to identify emergent agile leaders.

Seven emergent leaders are identified using the SNA and aggregation approaches. The same leaders are also identified using the KeyPlayer algorithms. One emergent leader is identified from each of the five teams, for a total of five emergent leaders from the five teams. However, two emergent leaders are identified for the remaining sixth team.

Emergent leadership is a relatively new phenomenon where leaders emerge from within teams without having a formal leadership assigned role. A challenge remains as to how such leaders can be identified without any formal leadership status. We contribute by showing how network analysis and aggregation approaches are suitable for the identification of emergent leadership talent within teams. In addition, we help advance leadership research by describing the network behaviors of emergent leaders and offering a way forward to identify more than one emergent leader in a team. We also show some limitations of the approaches used and offer some useful insights.

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Emergent leadership in agile software development teams: leader identification through network analysis and aggregation approaches10.1108/BIJ-07-2023-0470Benchmarking: An International Journal2024-03-01© 2024 Emerald Publishing LimitedMarya TabassumMuhammad Mustafa RaziqNaukhez SarwarBenchmarking: An International Journalahead-of-printahead-of-print2024-03-0110.1108/BIJ-07-2023-0470https://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2023-0470/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
A systematic review of business models in healthcare: research directions for emerging and developed economieshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2023-0473/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestBusiness models (BMs) are becoming increasingly crucial for value creation in the healthcare sector. The study explores the conceptualization and application of BM concepts within the healthcare sector and investigates their evolution in emerging economies (EEs) and developed economies (DEs). This study aims to uncover these two contexts' shared characteristics and unique variances through a comparative analysis. The paper systematically investigates and consolidates the literature on healthcare by employing the antecedents, decisions and outcomes (ADO) framework and finally examines 71 shortlisted articles published between 2003 and 2022. The recognition of the BM within healthcare is increasing, both in EEs and DEs. EEs prioritize value creation and capture through cost efficiency, while DEs focus on innovation. Key theories employed include a resource-based view, the network theory and the theory of innovation. Case studies are commonly used as a methodology. Further research is needed to explore the decisions and outcomes of BMs. The study adopts stringent filtration and keyword criteria, potentially excluding relevant research. Future researchers are encouraged to broaden their selection criteria to encompass a more extensive range of relevant studies. Beyond comparing and highlighting gaps in BMs between EEs and DEs, benchmarking DE's healthcare business models (HBMs) helps healthcare organizations in EEs align their practices, mitigate risks and establish efficient healthcare systems tailored to their specific contexts. The study adopts stringent filtration and keyword criteria, potentially excluding relevant research. Future researchers are encouraged to broaden their selection criteria to encompass a more extensive range of relevant studies. The study analyzes HBMs using an SLR framework perspective and provides practical implications for academicians and practitioners to enhance their decision-making.A systematic review of business models in healthcare: research directions for emerging and developed economies
Sunil Kumar Yadav, Shiwangi Singh, Santosh Kumar Prusty
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Business models (BMs) are becoming increasingly crucial for value creation in the healthcare sector. The study explores the conceptualization and application of BM concepts within the healthcare sector and investigates their evolution in emerging economies (EEs) and developed economies (DEs). This study aims to uncover these two contexts' shared characteristics and unique variances through a comparative analysis.

The paper systematically investigates and consolidates the literature on healthcare by employing the antecedents, decisions and outcomes (ADO) framework and finally examines 71 shortlisted articles published between 2003 and 2022.

The recognition of the BM within healthcare is increasing, both in EEs and DEs. EEs prioritize value creation and capture through cost efficiency, while DEs focus on innovation. Key theories employed include a resource-based view, the network theory and the theory of innovation. Case studies are commonly used as a methodology. Further research is needed to explore the decisions and outcomes of BMs.

The study adopts stringent filtration and keyword criteria, potentially excluding relevant research. Future researchers are encouraged to broaden their selection criteria to encompass a more extensive range of relevant studies.

Beyond comparing and highlighting gaps in BMs between EEs and DEs, benchmarking DE's healthcare business models (HBMs) helps healthcare organizations in EEs align their practices, mitigate risks and establish efficient healthcare systems tailored to their specific contexts. The study adopts stringent filtration and keyword criteria, potentially excluding relevant research. Future researchers are encouraged to broaden their selection criteria to encompass a more extensive range of relevant studies.

The study analyzes HBMs using an SLR framework perspective and provides practical implications for academicians and practitioners to enhance their decision-making.

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A systematic review of business models in healthcare: research directions for emerging and developed economies10.1108/BIJ-07-2023-0473Benchmarking: An International Journal2024-03-27© 2024 Emerald Publishing LimitedSunil Kumar YadavShiwangi SinghSantosh Kumar PrustyBenchmarking: An International Journalahead-of-printahead-of-print2024-03-2710.1108/BIJ-07-2023-0473https://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2023-0473/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Harnessing interestingness in supply chain management research: an empirical investigation and research agendahttps://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2023-0498/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe concept of interestingness has been investigated in several management disciplines but studies mobilizing such concept in supply chain management (SCM) to develop strategies for the field's advancement are relatively scarce. This research paper aims to investigate how SCM scholars rank attributes of interestingness and the strategies to harness interestingness in the field of SCM. The authors adopt a mixed methods research design in which a survey on SCM researchers' ranking of interestingness' attributes and qualitative interviews with selected academics are conducted. The findings highlight the importance given by SCM scholars to attributes such as rigor, relevance, novelty and communication and how they are interrelated. Also, other interestingness attributes are underlined by scholars during the qualitative interviews including inquisitiveness, engaging the reader, imaginativeness and entertainment. Furthermore, a research agenda to synthesize the propositions to develop interesting research is also proposed. Interestingness attributes such as rigor, relevance and novelty are discussed. Recommendations for interesting research are suggested which can be useful to scholars and journal editors. The findings of this research are also relevant for practitioners for a better understanding of academic/practice relationships to develop high impact collaboration. This paper is among the few studies that focus on interestingness in SCM research from the perspective of scholars. In doing so, the authors seek to contribute to the classic debate in SCM field about “relevance-rigour” duality by providing a broader outlook based on interestingness and proposing a research agenda for prospective studies in the field.Harnessing interestingness in supply chain management research: an empirical investigation and research agenda
Jamal El Baz, Fedwa Jebli, Andreas Gissel, Kent Gourdin
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The concept of interestingness has been investigated in several management disciplines but studies mobilizing such concept in supply chain management (SCM) to develop strategies for the field's advancement are relatively scarce. This research paper aims to investigate how SCM scholars rank attributes of interestingness and the strategies to harness interestingness in the field of SCM.

The authors adopt a mixed methods research design in which a survey on SCM researchers' ranking of interestingness' attributes and qualitative interviews with selected academics are conducted.

The findings highlight the importance given by SCM scholars to attributes such as rigor, relevance, novelty and communication and how they are interrelated. Also, other interestingness attributes are underlined by scholars during the qualitative interviews including inquisitiveness, engaging the reader, imaginativeness and entertainment. Furthermore, a research agenda to synthesize the propositions to develop interesting research is also proposed.

Interestingness attributes such as rigor, relevance and novelty are discussed. Recommendations for interesting research are suggested which can be useful to scholars and journal editors. The findings of this research are also relevant for practitioners for a better understanding of academic/practice relationships to develop high impact collaboration.

This paper is among the few studies that focus on interestingness in SCM research from the perspective of scholars. In doing so, the authors seek to contribute to the classic debate in SCM field about “relevance-rigour” duality by providing a broader outlook based on interestingness and proposing a research agenda for prospective studies in the field.

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Harnessing interestingness in supply chain management research: an empirical investigation and research agenda10.1108/BIJ-07-2023-0498Benchmarking: An International Journal2023-10-06© 2023 Emerald Publishing LimitedJamal El BazFedwa JebliAndreas GisselKent GourdinBenchmarking: An International Journalahead-of-printahead-of-print2023-10-0610.1108/BIJ-07-2023-0498https://www.emerald.com/insight/content/doi/10.1108/BIJ-07-2023-0498/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Examining the causal relationships among factors influencing SMEs' competitive advantage: a TISM-neutrosophic MICMAC approachhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-08-2022-0529/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestSmall and medium-sized enterprises (SMEs) are a major source of employment and revenue growth in developing nations like India, but they also face challenges from resource shortages, shifting consumer demand and heightened competition. This research aims to discover the aspects that enhance SMEs' competitiveness and performance. By analyzing literature and consulting experts, 10 factors that boost a firm's competitiveness were identified. The total interpretive structural modeling (TISM) method was then used to determine their interaction and structural hierarchy. Neutrosophic-MICMAC analysis was employed to assess the driving-dependence power of each factor. The study discovered that the factor, namely “entrepreneurial orientation,” was found to be a significant one. “Manufacturing strategy” was found to be extremely dependent on the remaining competitive advantage factors. This SME-focused framework can be adopted by large businesses to enhance organizational performance by focusing on critical factors. The study depends on experts' judgment, which might be biased. Findings will assist SMEs in identifying significant factors influencing competitive advantage and relationships, increasing awareness of factors contributing to competitive edge. The results of the research may encourage SME sector managers and practitioners to prioritize the factors that contribute to a firm's competitive advantage. The majority of research on SME competitive advantage focuses on individual aspects. To add to the body of knowledge on the subject, this study applies the TISM technique to Indian SMEs to identify the contextual interactions among factors that increase long-term competitiveness.Examining the causal relationships among factors influencing SMEs' competitive advantage: a TISM-neutrosophic MICMAC approach
A. John William, M. Suresh, Nagamani Subramanian
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Small and medium-sized enterprises (SMEs) are a major source of employment and revenue growth in developing nations like India, but they also face challenges from resource shortages, shifting consumer demand and heightened competition. This research aims to discover the aspects that enhance SMEs' competitiveness and performance.

By analyzing literature and consulting experts, 10 factors that boost a firm's competitiveness were identified. The total interpretive structural modeling (TISM) method was then used to determine their interaction and structural hierarchy. Neutrosophic-MICMAC analysis was employed to assess the driving-dependence power of each factor.

The study discovered that the factor, namely “entrepreneurial orientation,” was found to be a significant one. “Manufacturing strategy” was found to be extremely dependent on the remaining competitive advantage factors.

This SME-focused framework can be adopted by large businesses to enhance organizational performance by focusing on critical factors. The study depends on experts' judgment, which might be biased. Findings will assist SMEs in identifying significant factors influencing competitive advantage and relationships, increasing awareness of factors contributing to competitive edge.

The results of the research may encourage SME sector managers and practitioners to prioritize the factors that contribute to a firm's competitive advantage.

The majority of research on SME competitive advantage focuses on individual aspects. To add to the body of knowledge on the subject, this study applies the TISM technique to Indian SMEs to identify the contextual interactions among factors that increase long-term competitiveness.

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Examining the causal relationships among factors influencing SMEs' competitive advantage: a TISM-neutrosophic MICMAC approach10.1108/BIJ-08-2022-0529Benchmarking: An International Journal2023-08-15© 2023 Emerald Publishing LimitedA. John WilliamM. SureshNagamani SubramanianBenchmarking: An International Journalahead-of-printahead-of-print2023-08-1510.1108/BIJ-08-2022-0529https://www.emerald.com/insight/content/doi/10.1108/BIJ-08-2022-0529/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Supply chain management practices (SCMPs) and performance nexus in developing and emerging economies (DEEs): a systematic reviewhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-08-2022-0538/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to synthesize and analyze research on the Supply Chain Management Practices (SCMPs)-performance nexus, examine current knowledge, identify emerging trends, and provide plausible suggestions for future research engagements in the manufacturing sector in the context of Developing and Emerging Economies (DEEs). Following a systematic review approach, this study analyzed 20 peer-reviewed scientific journal articles published between 2007 and 2021. The study sample was systematically selected from the Web of Science (WoS) and Google Scholar databases, following strict evaluation and selection criteria. Numerous dimensions of SCMPs have been considered in the extant literature; however, six have stood out as the most common. In addition, operational performance stood out as the most widely investigated measure in the SCM literature. Moreover, SCMPs have predominantly shown positive effects on performance outcomes. Methodological issues that future studies should consider are suggested. The sample size was not sufficiently large relative to the rule of thumb set in the literature because of the scarcity of studies in the manufacturing sector in the DEEs context. Despite these limitations, the results of this study provide crucial insights into knowledge and practice. This review is the first of its kind to examine the SCMPs-performance nexus in the context of DEEs. Based on the findings of this study, future research directions are proposed.Supply chain management practices (SCMPs) and performance nexus in developing and emerging economies (DEEs): a systematic review
Goitom Abera Baisa, Joachim G. Schäfer, Abebe Ejigu Alemu
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to synthesize and analyze research on the Supply Chain Management Practices (SCMPs)-performance nexus, examine current knowledge, identify emerging trends, and provide plausible suggestions for future research engagements in the manufacturing sector in the context of Developing and Emerging Economies (DEEs).

Following a systematic review approach, this study analyzed 20 peer-reviewed scientific journal articles published between 2007 and 2021. The study sample was systematically selected from the Web of Science (WoS) and Google Scholar databases, following strict evaluation and selection criteria.

Numerous dimensions of SCMPs have been considered in the extant literature; however, six have stood out as the most common. In addition, operational performance stood out as the most widely investigated measure in the SCM literature. Moreover, SCMPs have predominantly shown positive effects on performance outcomes. Methodological issues that future studies should consider are suggested.

The sample size was not sufficiently large relative to the rule of thumb set in the literature because of the scarcity of studies in the manufacturing sector in the DEEs context. Despite these limitations, the results of this study provide crucial insights into knowledge and practice.

This review is the first of its kind to examine the SCMPs-performance nexus in the context of DEEs. Based on the findings of this study, future research directions are proposed.

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Supply chain management practices (SCMPs) and performance nexus in developing and emerging economies (DEEs): a systematic review10.1108/BIJ-08-2022-0538Benchmarking: An International Journal2023-08-18© 2023 Emerald Publishing LimitedGoitom Abera BaisaJoachim G. SchäferAbebe Ejigu AlemuBenchmarking: An International Journalahead-of-printahead-of-print2023-08-1810.1108/BIJ-08-2022-0538https://www.emerald.com/insight/content/doi/10.1108/BIJ-08-2022-0538/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Analyzing critical success factors of Lean Six Sigma for implementation in Indian manufacturing MSMEs using best-worst methodhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-08-2022-0540/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to identify, analyze and rank the critical success factors (CSFs) of Lean Six Sigma (LSS) implementation in Indian manufacturing sector based micro, small and medium enterprises (MSMEs). This study provides critical insight for managers and researchers aspiring for successful implementation of LSS in Indian manufacturing MSMEs. The CSFs were extracted from literature followed by a questionnaire-based survey from 120 industry professionals with extensive knowledge and experience about LSS working in Indian manufacturing MSMEs. Further, the CSFs were grouped based on their fundamental relevance and ranked using best worst method (BWM) approach using inputs from LSS experts. This study provides insights on success factors that have helped Indian manufacturing MSMEs to implement LSS. The findings signify that “Strategy based CSFs” were ranked as the top most important factors, followed by two other category factors namely “Bottom-Line CSFs” and “Supplier based and other category-based CSFs”. The proposed research is specifically relevant to the context of MSMEs in the Indian manufacturing sector. In the future, the same approach can be extended to a global context, encompassing service sector-based MSMEs in healthcare and finance. This study provides valuable inputs for managers, decision-makers, industrial practitioners and researchers about Indian manufacturing MSMEs. The identified CSFs and their prioritization offer a roadmap for successful adoption of LSS. Managers can allocate resources, and make strategic decisions based on the prioritized CSFs. Decision-makers can align their initiatives with the identified CSFs. Industrial practitioners gain insights to enhance their LSS initiatives, and researchers can focus their efforts on areas critical to LSS implementation in Indian MSMEs. Furthermore, the structured approach employed in this study can be adopted by various MSME sectors globally, thereby broadening the comprehension of LSS implementation. This study contributes to the existing body of knowledge by addressing the gaps in literature on CSFs related to LSS adoption within Indian manufacturing MSMEs. While LSS has been widely studied, there is limited focus on its adoption in the context of Indian MSMEs. The combination of extensive literature review, questionnaire-based survey and the application of the BWM approach for prioritizing CSFs adds originality to the research.Analyzing critical success factors of Lean Six Sigma for implementation in Indian manufacturing MSMEs using best-worst method
Sandeep Kumar, Vikas Swarnakar, Rakesh Kumar Phanden, Jiju Antony, Raja Jayaraman, Dinesh Khanduja
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to identify, analyze and rank the critical success factors (CSFs) of Lean Six Sigma (LSS) implementation in Indian manufacturing sector based micro, small and medium enterprises (MSMEs). This study provides critical insight for managers and researchers aspiring for successful implementation of LSS in Indian manufacturing MSMEs.

The CSFs were extracted from literature followed by a questionnaire-based survey from 120 industry professionals with extensive knowledge and experience about LSS working in Indian manufacturing MSMEs. Further, the CSFs were grouped based on their fundamental relevance and ranked using best worst method (BWM) approach using inputs from LSS experts.

This study provides insights on success factors that have helped Indian manufacturing MSMEs to implement LSS. The findings signify that “Strategy based CSFs” were ranked as the top most important factors, followed by two other category factors namely “Bottom-Line CSFs” and “Supplier based and other category-based CSFs”.

The proposed research is specifically relevant to the context of MSMEs in the Indian manufacturing sector. In the future, the same approach can be extended to a global context, encompassing service sector-based MSMEs in healthcare and finance.

This study provides valuable inputs for managers, decision-makers, industrial practitioners and researchers about Indian manufacturing MSMEs. The identified CSFs and their prioritization offer a roadmap for successful adoption of LSS. Managers can allocate resources, and make strategic decisions based on the prioritized CSFs. Decision-makers can align their initiatives with the identified CSFs. Industrial practitioners gain insights to enhance their LSS initiatives, and researchers can focus their efforts on areas critical to LSS implementation in Indian MSMEs. Furthermore, the structured approach employed in this study can be adopted by various MSME sectors globally, thereby broadening the comprehension of LSS implementation.

This study contributes to the existing body of knowledge by addressing the gaps in literature on CSFs related to LSS adoption within Indian manufacturing MSMEs. While LSS has been widely studied, there is limited focus on its adoption in the context of Indian MSMEs. The combination of extensive literature review, questionnaire-based survey and the application of the BWM approach for prioritizing CSFs adds originality to the research.

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Analyzing critical success factors of Lean Six Sigma for implementation in Indian manufacturing MSMEs using best-worst method10.1108/BIJ-08-2022-0540Benchmarking: An International Journal2023-08-11© 2023 Emerald Publishing LimitedSandeep KumarVikas SwarnakarRakesh Kumar PhandenJiju AntonyRaja JayaramanDinesh KhandujaBenchmarking: An International Journalahead-of-printahead-of-print2023-08-1110.1108/BIJ-08-2022-0540https://www.emerald.com/insight/content/doi/10.1108/BIJ-08-2022-0540/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The future of healthcare: green transformational leadership and GHRM’s role in sustainable performancehttps://www.emerald.com/insight/content/doi/10.1108/BIJ-08-2023-0523/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestOrganizations have increasingly been compelled to engage in ecological businesses in recent decades, necessitating identifying environmental practices contributing to enhanced sustainability. One of the main reasons for doing this research is to see how far down the path to green transformational leadership (GTFL) in Green Human Resource Management (GHRM) practices in the healthcare industry in Pakistan. Additionally, this research aims to analyze how this change affects the long-term success of businesses in sustainable performance (SP). To identify factors related to the study variables, the research utilized master journals, as well as the Web of Science and Scopus databases. The ISM-DEMATEL (Interpretive Structural Modeling - Decision Making Trial and Evaluation Laboratory) technique was employed to establish a hierarchical model. This model facilitated the identification of cause-and-effect relationships among factors, which were further elucidated using the DEMATEL interrelationship diagram. The analysis of the results indicates that Green Training (F4), Green Job Analysis (F1), Intellectual Stimulation (F10), and Green Product Innovation (F9) are the primary factors that have a significant impact on achieving Environmental Policies and Regulations (F13), and Subjective Environment Norms (F14) of SP factors. The study is implemented in the healthcare industry of Pakistan, with a focus on practical and managerial aspects. It encourages managers to develop and adapt their human resources policies and environmental strategies. Implementing safety health standards is crucial to mitigate the detrimental effects on the environment. The research was carried out during the period of the pandemic. The scope of this study was restricted to the healthcare industry in Pakistan. In order to improve SP, this study presents a unique strategy combining sustainability into decision-making procedures with the function of GTFL in GHRM. Implementing safety health standards is crucial to mitigate the detrimental effects on the environment.The future of healthcare: green transformational leadership and GHRM’s role in sustainable performance
Jiang Luo, Syed Imran Zaman, Sobia Jamil, Sharfuddin Ahmed Khan
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Organizations have increasingly been compelled to engage in ecological businesses in recent decades, necessitating identifying environmental practices contributing to enhanced sustainability. One of the main reasons for doing this research is to see how far down the path to green transformational leadership (GTFL) in Green Human Resource Management (GHRM) practices in the healthcare industry in Pakistan. Additionally, this research aims to analyze how this change affects the long-term success of businesses in sustainable performance (SP).

To identify factors related to the study variables, the research utilized master journals, as well as the Web of Science and Scopus databases. The ISM-DEMATEL (Interpretive Structural Modeling - Decision Making Trial and Evaluation Laboratory) technique was employed to establish a hierarchical model. This model facilitated the identification of cause-and-effect relationships among factors, which were further elucidated using the DEMATEL interrelationship diagram.

The analysis of the results indicates that Green Training (F4), Green Job Analysis (F1), Intellectual Stimulation (F10), and Green Product Innovation (F9) are the primary factors that have a significant impact on achieving Environmental Policies and Regulations (F13), and Subjective Environment Norms (F14) of SP factors.

The study is implemented in the healthcare industry of Pakistan, with a focus on practical and managerial aspects. It encourages managers to develop and adapt their human resources policies and environmental strategies. Implementing safety health standards is crucial to mitigate the detrimental effects on the environment. The research was carried out during the period of the pandemic. The scope of this study was restricted to the healthcare industry in Pakistan.

In order to improve SP, this study presents a unique strategy combining sustainability into decision-making procedures with the function of GTFL in GHRM. Implementing safety health standards is crucial to mitigate the detrimental effects on the environment.

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The future of healthcare: green transformational leadership and GHRM’s role in sustainable performance10.1108/BIJ-08-2023-0523Benchmarking: An International Journal2024-03-12© 2024 Emerald Publishing LimitedJiang LuoSyed Imran ZamanSobia JamilSharfuddin Ahmed KhanBenchmarking: An International Journalahead-of-printahead-of-print2024-03-1210.1108/BIJ-08-2023-0523https://www.emerald.com/insight/content/doi/10.1108/BIJ-08-2023-0523/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Global supply chains security: a comparative analysis of emerging threats and traceability solutionshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-08-2023-0535/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to increase awareness of current supply chain (SC) security-related issues by providing an extensive analysis of existing SC security solutions and their limitations. The security of SCs has received increasing attention from researchers, due to the emerging risks associated with their distributed nature. The increase in risk in SCs comes from threats that are inherently similar regardless of the type of SC, thus, requiring similar defence mechanisms. Being able to identify the types of threats will help developers to build effective defences. In this work, we provide an analysis of the threats, possible attacks and traceability solutions for SCs, and highlight outstanding problems. Through a comprehensive literature review (2015–2021), we analysed various SC security solutions, focussing on tracking solutions. In particular, we focus on three types of SCs: digital, food and pharmaceutical that are considered prime targets for cyberattacks. We introduce a systematic categorization of threats and discuss emerging solutions for prevention and mitigation. Our study shows that the current traceability solutions for SC systems do not offer a broadened security analysis and fail to provide extensive protection against cyberattacks. Furthermore, global SCs face common challenges, as there are still unresolved issues, especially those related to the increasing SC complexity and interconnectivity, where cyberattacks are spread across suppliers. This is the first time that a systematic categorization of general threats for SC is made based on an existing threat model for hardware SC.Global supply chains security: a comparative analysis of emerging threats and traceability solutions
Betul Gokkaya, Erisa Karafili, Leonardo Aniello, Basel Halak
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this study is to increase awareness of current supply chain (SC) security-related issues by providing an extensive analysis of existing SC security solutions and their limitations. The security of SCs has received increasing attention from researchers, due to the emerging risks associated with their distributed nature. The increase in risk in SCs comes from threats that are inherently similar regardless of the type of SC, thus, requiring similar defence mechanisms. Being able to identify the types of threats will help developers to build effective defences.

In this work, we provide an analysis of the threats, possible attacks and traceability solutions for SCs, and highlight outstanding problems. Through a comprehensive literature review (2015–2021), we analysed various SC security solutions, focussing on tracking solutions. In particular, we focus on three types of SCs: digital, food and pharmaceutical that are considered prime targets for cyberattacks. We introduce a systematic categorization of threats and discuss emerging solutions for prevention and mitigation.

Our study shows that the current traceability solutions for SC systems do not offer a broadened security analysis and fail to provide extensive protection against cyberattacks. Furthermore, global SCs face common challenges, as there are still unresolved issues, especially those related to the increasing SC complexity and interconnectivity, where cyberattacks are spread across suppliers.

This is the first time that a systematic categorization of general threats for SC is made based on an existing threat model for hardware SC.

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Global supply chains security: a comparative analysis of emerging threats and traceability solutions10.1108/BIJ-08-2023-0535Benchmarking: An International Journal2024-03-04© 2024 Emerald Publishing LimitedBetul GokkayaErisa KarafiliLeonardo AnielloBasel HalakBenchmarking: An International Journalahead-of-printahead-of-print2024-03-0410.1108/BIJ-08-2023-0535https://www.emerald.com/insight/content/doi/10.1108/BIJ-08-2023-0535/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Sustainability drivers of fast-moving consumer goods supply chains: a multi-method studyhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-08-2023-0545/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study responds to the calls from the literature on identifying interactions among the sustainable supply chain management (SSCM) drivers, which influence focal firms’ SSCM decisions. It also determines how the effect of SSCM drivers differs across the upstream and downstream supply chains (SCs) entities of fast-moving consumer goods (FMCGs) companies. We employ a multi-method design encompassing three studies: study 1 (multiple-case study), study 2 (quantitative survey), and study 3 (multiple-criteria decision-making or MCDM modeling). The results show that the external drivers such as customer pressure, competition, and supplier pressure and internal drivers such as top management commitment interact to influence the adoption of SSCM practices, and this interaction is diverse across upstream and downstream SC entities of the FMCG sector. The study provides empirical evidence of relationships among the SSCM drivers, which influence SSCM decisions. Understanding these interactions will help managers derive strategies to manage the overall SSCM ecosystem and recognize the multiplier effects of upstream to downstream and vice versa.Sustainability drivers of fast-moving consumer goods supply chains: a multi-method study
Anupama Prashar, Vijaya Sunder M.
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study responds to the calls from the literature on identifying interactions among the sustainable supply chain management (SSCM) drivers, which influence focal firms’ SSCM decisions. It also determines how the effect of SSCM drivers differs across the upstream and downstream supply chains (SCs) entities of fast-moving consumer goods (FMCGs) companies.

We employ a multi-method design encompassing three studies: study 1 (multiple-case study), study 2 (quantitative survey), and study 3 (multiple-criteria decision-making or MCDM modeling).

The results show that the external drivers such as customer pressure, competition, and supplier pressure and internal drivers such as top management commitment interact to influence the adoption of SSCM practices, and this interaction is diverse across upstream and downstream SC entities of the FMCG sector. The study provides empirical evidence of relationships among the SSCM drivers, which influence SSCM decisions.

Understanding these interactions will help managers derive strategies to manage the overall SSCM ecosystem and recognize the multiplier effects of upstream to downstream and vice versa.

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Sustainability drivers of fast-moving consumer goods supply chains: a multi-method study10.1108/BIJ-08-2023-0545Benchmarking: An International Journal2024-02-26© 2024 Emerald Publishing LimitedAnupama PrasharVijaya Sunder M.Benchmarking: An International Journalahead-of-printahead-of-print2024-02-2610.1108/BIJ-08-2023-0545https://www.emerald.com/insight/content/doi/10.1108/BIJ-08-2023-0545/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Forging a sustainable path: improving India’s (Bharat’s) coal mining operations for a better tomorrowhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-08-2023-0572/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestSustainability is a major challenge for India’s (Bharat’s) coal mining industry. The government has prioritized sustainable growth in the coal mining industry. It is putting forth multifaceted economic, environmental and social efforts to accomplish the Sustainable Development Goals (SDGs). This research aims to identify the factors for sustainable improvements in coal mining operations. Secondly, this study examines the intensity of causal relations among the factors. Thirdly, this study examines whether causal relations exist among the factors to be considered for sustainable improvement in coal mining operations. Lastly, the study aims to understand how the factors ensure sustainable improvement in coal mining operations. An integrated three-phase methodology was applied to identify the critical factors related to coal mining and explore the contextual relationships among the identified factors. Fifteen critical factors were selected based on the Delphi technique. Subsequently, the fifteen factors were analyzed to determine the contextual and causal relationships using the total interpretive structural modelling (TISM) and DEMATEL methods. The study identified “Extraction of Coal and Overburden” as the leading factor for sustainable improvement in coal mining operations, because it directly or indirectly influences the overall mining operation, environmental impact and resource utilization. Hence, strict control measures are necessary in “Extraction of Coal and Overburden” to ensure sustainable coal mining. Conversely, “Health Impact” is the lagging factor as it has very low or no impact on the system. Therefore, it requires fewer control mechanisms. Nevertheless, control measures for the remaining factors must be decided on a priority basis. The proposed structural model can serve as a framework for enhancing sustainability in India’s (Bharat’s) coal mining operations. This framework can also be applied to other developing nations with similar sustainability concerns, providing valuable guidance for sustainable operations. The current study highlights the significance of logical links and dependencies between several parameters essential to coal mining sustainability. Furthermore, it leads to the development of a well-defined control sequence that identifies the causal linkages between numerous components needed to achieve real progress towards sustainability.Forging a sustainable path: improving India’s (Bharat’s) coal mining operations for a better tomorrow
Hasanuzzaman, Kaustov Chakraborty, Surajit Bag
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Sustainability is a major challenge for India’s (Bharat’s) coal mining industry. The government has prioritized sustainable growth in the coal mining industry. It is putting forth multifaceted economic, environmental and social efforts to accomplish the Sustainable Development Goals (SDGs). This research aims to identify the factors for sustainable improvements in coal mining operations. Secondly, this study examines the intensity of causal relations among the factors. Thirdly, this study examines whether causal relations exist among the factors to be considered for sustainable improvement in coal mining operations. Lastly, the study aims to understand how the factors ensure sustainable improvement in coal mining operations.

An integrated three-phase methodology was applied to identify the critical factors related to coal mining and explore the contextual relationships among the identified factors. Fifteen critical factors were selected based on the Delphi technique. Subsequently, the fifteen factors were analyzed to determine the contextual and causal relationships using the total interpretive structural modelling (TISM) and DEMATEL methods.

The study identified “Extraction of Coal and Overburden” as the leading factor for sustainable improvement in coal mining operations, because it directly or indirectly influences the overall mining operation, environmental impact and resource utilization. Hence, strict control measures are necessary in “Extraction of Coal and Overburden” to ensure sustainable coal mining. Conversely, “Health Impact” is the lagging factor as it has very low or no impact on the system. Therefore, it requires fewer control mechanisms. Nevertheless, control measures for the remaining factors must be decided on a priority basis.

The proposed structural model can serve as a framework for enhancing sustainability in India’s (Bharat’s) coal mining operations. This framework can also be applied to other developing nations with similar sustainability concerns, providing valuable guidance for sustainable operations.

The current study highlights the significance of logical links and dependencies between several parameters essential to coal mining sustainability. Furthermore, it leads to the development of a well-defined control sequence that identifies the causal linkages between numerous components needed to achieve real progress towards sustainability.

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Forging a sustainable path: improving India’s (Bharat’s) coal mining operations for a better tomorrow10.1108/BIJ-08-2023-0572Benchmarking: An International Journal2024-01-12© 2023 Emerald Publishing Limited HasanuzzamanKaustov ChakrabortySurajit BagBenchmarking: An International Journalahead-of-printahead-of-print2024-01-1210.1108/BIJ-08-2023-0572https://www.emerald.com/insight/content/doi/10.1108/BIJ-08-2023-0572/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Explicating the mapping between big data and knowledge management: a systematic literature review and future directionshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0550/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to extend and explore patterns and trends of research in the linkage of big data and knowledge management (KM) by identifying growth in terms of numbers of papers and current and emerging themes and to propose areas of future research. The study was conducted by systematically extracting, analysing and synthesizing the literature related to linkage between big data and KM published in top-tier journals in Web of Science (WOS) and Scopus databases by exploiting bibliometric techniques along with theory, context, characteristics, methodology (TCCM) analysis. The study unfolds four major themes of linkage between big data and KM research, namely (1) conceptual understanding of big data as an enabler for KM, (2) big data–based models and frameworks for KM, (3) big data as a predictor variable in KM context and (4) big data applications and capabilities. It also highlights TCCM of big data and KM research through which it integrates a few previously reported themes and suggests some new themes. This study extends advances in the previous reviews by adding a new time line, identifying new themes and helping in the understanding of complex and emerging field of linkage between big data and KM. The study outlines a holistic view of the research area and suggests future directions for flourishing in this research area. This study highlights the role of big data in KM context resulting in enhancement of organizational performance and efficiency. A summary of existing literature and future avenues in this direction will help, guide and motivate managers to think beyond traditional data and incorporate big data into organizational knowledge infrastructure in order to get competitive advantage. To the best of authors’ knowledge, the present study is the first study to go deeper into understanding of big data and KM research using bibliometric and TCCM analysis and thus adds a new theoretical perspective to existing literature.Explicating the mapping between big data and knowledge management: a systematic literature review and future directions
Anil Kumar Goswami, Anamika Sinha, Meghna Goswami, Prashant Kumar
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to extend and explore patterns and trends of research in the linkage of big data and knowledge management (KM) by identifying growth in terms of numbers of papers and current and emerging themes and to propose areas of future research.

The study was conducted by systematically extracting, analysing and synthesizing the literature related to linkage between big data and KM published in top-tier journals in Web of Science (WOS) and Scopus databases by exploiting bibliometric techniques along with theory, context, characteristics, methodology (TCCM) analysis.

The study unfolds four major themes of linkage between big data and KM research, namely (1) conceptual understanding of big data as an enabler for KM, (2) big data–based models and frameworks for KM, (3) big data as a predictor variable in KM context and (4) big data applications and capabilities. It also highlights TCCM of big data and KM research through which it integrates a few previously reported themes and suggests some new themes.

This study extends advances in the previous reviews by adding a new time line, identifying new themes and helping in the understanding of complex and emerging field of linkage between big data and KM. The study outlines a holistic view of the research area and suggests future directions for flourishing in this research area.

This study highlights the role of big data in KM context resulting in enhancement of organizational performance and efficiency. A summary of existing literature and future avenues in this direction will help, guide and motivate managers to think beyond traditional data and incorporate big data into organizational knowledge infrastructure in order to get competitive advantage.

To the best of authors’ knowledge, the present study is the first study to go deeper into understanding of big data and KM research using bibliometric and TCCM analysis and thus adds a new theoretical perspective to existing literature.

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Explicating the mapping between big data and knowledge management: a systematic literature review and future directions10.1108/BIJ-09-2022-0550Benchmarking: An International Journal2024-03-29© 2024 Emerald Publishing LimitedAnil Kumar GoswamiAnamika SinhaMeghna GoswamiPrashant KumarBenchmarking: An International Journalahead-of-printahead-of-print2024-03-2910.1108/BIJ-09-2022-0550https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0550/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
On the interplay of supply chain network complexity on the nexus between supply chain resilience and performancehttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0551/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe authors examine the effect of supply chain resilience (SCR) on supply chain performance (SCP) while considering the moderating effect of supply chain network complexity (SCNC) on the nexus between SCR and SCP of manufacturing firms. The quantitative research approach and explanatory research design were utilised for this study. A sample of 345 manufacturing firms in the Accra metropolis was drawn. The partial least square structural equation modelling was employed. Findings from the study revealed that SCR has a significant positive effect on SCP. However, SCNC had a significant negative moderating effect on the relationship between SCR and SCP. The authors advocate that manufacturing firms are prone to stronger impact from complex networks that mitigate the already existing positive relationship between SCR and SCP and is dependent on the context in which the study is executed, and the extent to which resilience strategies are robust. Thus, the SCNC has an adverse impact on how well partners interact and how well the supply chain functions. This is the first study that quantitatively investigates the SCR impact on SCP in the presence of SCNC of manufacturing firms in the context of a developing economy. The study redefines SCNC from earlier studies.On the interplay of supply chain network complexity on the nexus between supply chain resilience and performance
Zulaiha Hamidu, Kassimu Issau, Francis O. Boachie-Mensah, Emmanuel Asafo-Adjei
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The authors examine the effect of supply chain resilience (SCR) on supply chain performance (SCP) while considering the moderating effect of supply chain network complexity (SCNC) on the nexus between SCR and SCP of manufacturing firms.

The quantitative research approach and explanatory research design were utilised for this study. A sample of 345 manufacturing firms in the Accra metropolis was drawn. The partial least square structural equation modelling was employed.

Findings from the study revealed that SCR has a significant positive effect on SCP. However, SCNC had a significant negative moderating effect on the relationship between SCR and SCP.

The authors advocate that manufacturing firms are prone to stronger impact from complex networks that mitigate the already existing positive relationship between SCR and SCP and is dependent on the context in which the study is executed, and the extent to which resilience strategies are robust. Thus, the SCNC has an adverse impact on how well partners interact and how well the supply chain functions.

This is the first study that quantitatively investigates the SCR impact on SCP in the presence of SCNC of manufacturing firms in the context of a developing economy. The study redefines SCNC from earlier studies.

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On the interplay of supply chain network complexity on the nexus between supply chain resilience and performance10.1108/BIJ-09-2022-0551Benchmarking: An International Journal2023-07-11© 2023 Emerald Publishing LimitedZulaiha HamiduKassimu IssauFrancis O. Boachie-MensahEmmanuel Asafo-AdjeiBenchmarking: An International Journalahead-of-printahead-of-print2023-07-1110.1108/BIJ-09-2022-0551https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0551/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Developing a project performance assessment model for benchmarking the project success of Indian construction projectshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0553/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn recent times, there has been a lot of research focused on performance measurement (PM) in project-based sectors. However, there are very few studies that were reported on the significance of PM in the construction sector. Keeping track of an organization in achieving organizations goals and objectives seems an important way. One of the major challenges faced by the industry is unavailable of an appropriate PM system for assessing organizational performance. Most of the PM approaches consider the traditional project triangle assessment of project success. Based on the limitations identified in existing PM models, the purpose of this paper is to develop a comprehensive PM model, i.e. Modified Project Quarter Back Rating (MPQR) applicable for construction projects. A detailed list of performance areas as a method for PM is analyzed in the construction industry context. Also, industry-specific professionals conducted semi-structured interviews to assess whether these performance areas are sufficient to measure and understand the PM systems. The research finding focuses on developing the MPQR model that considers both financial and non-financial areas for performance assessment to provide a holistic assessment of project performance. MPQR model provides an opportunity to set the benchmark for overall performance for construction organizations. The findings of the study are expected to provide guidelines to construction professionals for implementing the performance model that will improve performance in the construction industry.Developing a project performance assessment model for benchmarking the project success of Indian construction projects
Prachi Vinod Ingle, Mahesh Gangadhar, M.D. Deepak
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

In recent times, there has been a lot of research focused on performance measurement (PM) in project-based sectors. However, there are very few studies that were reported on the significance of PM in the construction sector. Keeping track of an organization in achieving organizations goals and objectives seems an important way. One of the major challenges faced by the industry is unavailable of an appropriate PM system for assessing organizational performance. Most of the PM approaches consider the traditional project triangle assessment of project success. Based on the limitations identified in existing PM models, the purpose of this paper is to develop a comprehensive PM model, i.e. Modified Project Quarter Back Rating (MPQR) applicable for construction projects.

A detailed list of performance areas as a method for PM is analyzed in the construction industry context. Also, industry-specific professionals conducted semi-structured interviews to assess whether these performance areas are sufficient to measure and understand the PM systems.

The research finding focuses on developing the MPQR model that considers both financial and non-financial areas for performance assessment to provide a holistic assessment of project performance.

MPQR model provides an opportunity to set the benchmark for overall performance for construction organizations.

The findings of the study are expected to provide guidelines to construction professionals for implementing the performance model that will improve performance in the construction industry.

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Developing a project performance assessment model for benchmarking the project success of Indian construction projects10.1108/BIJ-09-2022-0553Benchmarking: An International Journal2023-07-13© 2023 Emerald Publishing LimitedPrachi Vinod IngleMahesh GangadharM.D. DeepakBenchmarking: An International Journalahead-of-printahead-of-print2023-07-1310.1108/BIJ-09-2022-0553https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0553/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Application of fuzzy methods in green and sustainable supply chains: critical insights from a systematic review and bibliometric analysishttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0563/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe main purpose of this study is to provide a comprehensive review and critical insights of the application of fuzzy methods in modeling, assessing and understanding the various aspects of green and sustainable supply chains (SSCs). The present study conducts a systematic literature review (SLR) and bibliometric analysis of 252 research articles. This study employs various tools such as VOSviewer version 1.6.10, Publish or Perish, Mendeley and Excel that aid in descriptive analysis, bibliometric analysis and network visualization. These tools have been used for performing citation analysis, top authors' analysis, co-occurrence of keywords, cluster and content analysis. The authors have divided the literature into seven application areas and discussed detailed insights. This study has observed that research in the social sustainability area, including various issues like health and safety, labor rights, discrimination, etc. is scarce. Integration of the Industry 4.0 technologies like blockchain, big data analytics, Internet of Things (IoT) with the sustainable and green supply chain (GSC) is a promising field for future research. The authors' contribution primarily lies in providing the integrated framework which shows the changing trends in the use of fuzzy methods in the sustainability area classifying and consolidating green and sustainable supply chain management (SSCM) literature in seven major areas where fuzzy methods are predominantly applied. These areas have been obtained after the analysis of clusters and content analysis of the literature presenting key insights from the past and developing the conceptual framework for future research studies.Application of fuzzy methods in green and sustainable supply chains: critical insights from a systematic review and bibliometric analysis
Deepak Datta Nirmal, K. Nageswara Reddy, Sujeet Kumar Singh
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The main purpose of this study is to provide a comprehensive review and critical insights of the application of fuzzy methods in modeling, assessing and understanding the various aspects of green and sustainable supply chains (SSCs).

The present study conducts a systematic literature review (SLR) and bibliometric analysis of 252 research articles. This study employs various tools such as VOSviewer version 1.6.10, Publish or Perish, Mendeley and Excel that aid in descriptive analysis, bibliometric analysis and network visualization. These tools have been used for performing citation analysis, top authors' analysis, co-occurrence of keywords, cluster and content analysis.

The authors have divided the literature into seven application areas and discussed detailed insights. This study has observed that research in the social sustainability area, including various issues like health and safety, labor rights, discrimination, etc. is scarce. Integration of the Industry 4.0 technologies like blockchain, big data analytics, Internet of Things (IoT) with the sustainable and green supply chain (GSC) is a promising field for future research.

The authors' contribution primarily lies in providing the integrated framework which shows the changing trends in the use of fuzzy methods in the sustainability area classifying and consolidating green and sustainable supply chain management (SSCM) literature in seven major areas where fuzzy methods are predominantly applied. These areas have been obtained after the analysis of clusters and content analysis of the literature presenting key insights from the past and developing the conceptual framework for future research studies.

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Application of fuzzy methods in green and sustainable supply chains: critical insights from a systematic review and bibliometric analysis10.1108/BIJ-09-2022-0563Benchmarking: An International Journal2023-07-21© 2023 Emerald Publishing LimitedDeepak Datta NirmalK. Nageswara ReddySujeet Kumar SinghBenchmarking: An International Journalahead-of-printahead-of-print2023-07-2110.1108/BIJ-09-2022-0563https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0563/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Unpacking the role of green absorptive capacity in the relationship between green supply chain management practices and firm performancehttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0564/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study examines green absorptive capacity as an important intervening variable that elucidates the relationship between green supply chain management (GSCM) practices (specifically, green purchasing, customer cooperation and investment recovery) and firm performance. Drawing from the theoretical underpinnings of the natural-resource-based view theory and information processing theory, a research model is developed and tested using data obtained from 368 manufacturing firms in Ghana. Data analysis was conducted using structural equation modeling. The results indicate that green purchasing, customer cooperation and investment recovery have a direct positive and significant effect on firm performance. Additionally, green purchasing and customer cooperation have a positive and significant effect on green absorptive capacity but investment recovery does not. Further, the results show that the paths from green purchasing and customer cooperation to firm performance are positively mediated by green absorptive capacity. The study reveals to supply chain managers that green absorptive capacity is an important conduit through which firms can achieve enhanced firm performance from GSCM initiatives. This study makes a contribution by integrating the absorptive capacity literature and green management literature and establishes green absorptive capacity as a mechanism through which GSCM practices enhance firm performance.Unpacking the role of green absorptive capacity in the relationship between green supply chain management practices and firm performance
David Asamoah, Ishmael Nanaba Acquah, Dorcas Nuertey, Benjamin Agyei-Owusu, Caleb Amankwaa Kumi
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study examines green absorptive capacity as an important intervening variable that elucidates the relationship between green supply chain management (GSCM) practices (specifically, green purchasing, customer cooperation and investment recovery) and firm performance.

Drawing from the theoretical underpinnings of the natural-resource-based view theory and information processing theory, a research model is developed and tested using data obtained from 368 manufacturing firms in Ghana. Data analysis was conducted using structural equation modeling.

The results indicate that green purchasing, customer cooperation and investment recovery have a direct positive and significant effect on firm performance. Additionally, green purchasing and customer cooperation have a positive and significant effect on green absorptive capacity but investment recovery does not. Further, the results show that the paths from green purchasing and customer cooperation to firm performance are positively mediated by green absorptive capacity.

The study reveals to supply chain managers that green absorptive capacity is an important conduit through which firms can achieve enhanced firm performance from GSCM initiatives.

This study makes a contribution by integrating the absorptive capacity literature and green management literature and establishes green absorptive capacity as a mechanism through which GSCM practices enhance firm performance.

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Unpacking the role of green absorptive capacity in the relationship between green supply chain management practices and firm performance10.1108/BIJ-09-2022-0564Benchmarking: An International Journal2023-08-10© 2023 Emerald Publishing LimitedDavid AsamoahIshmael Nanaba AcquahDorcas NuerteyBenjamin Agyei-OwusuCaleb Amankwaa KumiBenchmarking: An International Journalahead-of-printahead-of-print2023-08-1010.1108/BIJ-09-2022-0564https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0564/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Pricing model, engagement model and firm performance: evidence from Indian data science industryhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0566/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestData science industry is a multidisciplinary field that deals with a large amount of data and derives useful information for taking routine and strategic business decisions. The purpose of this article is to examine the relationship between pricing models, engagement models, and firm performance (FP). This study also aims at uncovering the most effective pricing model and engagement model for improving FP. Indian data scientists were the respondents of the study. A total of 213 responses were carefully chosen. The data were analyzed using structural equations on Statistical Package for Social Sciences-Analysis of Moment Structures (SPSS-AMOS) version 25 software. The findings of the study suggested the positive and significant impact of pricing models and engagement models on FP. Value-based pricing strategies have the maximum impact on FP. On the other hand, managed services have a higher influence on FP. By developing a multi-faceted framework, this study is a novel contribution to the field of business strategy, especially for the data science industry.Pricing model, engagement model and firm performance: evidence from Indian data science industry
Deepika Jhamb, Sukhpreet Kaur, Saurabh Pandey, Amit Mittal
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Data science industry is a multidisciplinary field that deals with a large amount of data and derives useful information for taking routine and strategic business decisions. The purpose of this article is to examine the relationship between pricing models, engagement models, and firm performance (FP). This study also aims at uncovering the most effective pricing model and engagement model for improving FP.

Indian data scientists were the respondents of the study. A total of 213 responses were carefully chosen. The data were analyzed using structural equations on Statistical Package for Social Sciences-Analysis of Moment Structures (SPSS-AMOS) version 25 software.

The findings of the study suggested the positive and significant impact of pricing models and engagement models on FP. Value-based pricing strategies have the maximum impact on FP. On the other hand, managed services have a higher influence on FP.

By developing a multi-faceted framework, this study is a novel contribution to the field of business strategy, especially for the data science industry.

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Pricing model, engagement model and firm performance: evidence from Indian data science industry10.1108/BIJ-09-2022-0566Benchmarking: An International Journal2023-08-07© 2023 Emerald Publishing LimitedDeepika JhambSukhpreet KaurSaurabh PandeyAmit MittalBenchmarking: An International Journalahead-of-printahead-of-print2023-08-0710.1108/BIJ-09-2022-0566https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0566/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Developing a benchmark for supplier code of conducts – lessons learned from Bayer’s journey towards sustainable procurement and research opportunitieshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0571/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestSupplier codes of conduct are amongst the most widely used practices in sustainable procurement programs. While there are limitations and risks involved in using supplier codes of conduct (including the risk of greenwashing, a weak link to action and the inability of supplier to comply), there is only a modest amount of research on the topic, other than content analysis. We aim to contribute to research both lessons learned, over a two-decade period, about the implementation and use of a supplier code of conduct from a case study, as well as, to suggest further research that can support the industry and enrich insight into the effective adoption of supply codes of conduct. Thanks to the support of our co-author from Bayer we are able to share lessons learned by the global procurement team of Bayer and use these as a basis for suggesting questions for further research. The approach of this paper centres on the adoption and implementation of the supplier code of conduct in an effort to complement existing research on supplier codes of conduct that is largely focused on code of conduct content, less on the implementation of codes of conduct. The collaboration with our co-author from Bayer enables direct access to experiences and managerial perspectives. By considering the two-decade journey towards more sustainable supply chain management at Bayer, we are able to achieve a longitudinal perspective on adoption and implementation aspects. Bayer ensures personal and community engagement in its sustainable procurement program in order to drive action and improve decision making along the value chains. The company regularly updates its code of conduct to stay aligned with its maturity and complements the code of conduct with a continuous improvement focus, supported by both generic and industry-specific consortia. The company has not yet been able to establish direct visibility into the conduct of tier 2 and up suppliers. This paper helps close a gap in the literature and provides input into industry efforts in one of the most widely used practices in sustainable procurement. We hope that the research questions that we developed based on the first 20+ years of Bayer’s learning journey towards sustainable procurement will inspire research that can impact industry efforts towards creating a more sustainable future.Developing a benchmark for supplier code of conducts – lessons learned from Bayer’s journey towards sustainable procurement and research opportunities
Remko van Hoek, Thomas Udesen
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Supplier codes of conduct are amongst the most widely used practices in sustainable procurement programs. While there are limitations and risks involved in using supplier codes of conduct (including the risk of greenwashing, a weak link to action and the inability of supplier to comply), there is only a modest amount of research on the topic, other than content analysis. We aim to contribute to research both lessons learned, over a two-decade period, about the implementation and use of a supplier code of conduct from a case study, as well as, to suggest further research that can support the industry and enrich insight into the effective adoption of supply codes of conduct.

Thanks to the support of our co-author from Bayer we are able to share lessons learned by the global procurement team of Bayer and use these as a basis for suggesting questions for further research. The approach of this paper centres on the adoption and implementation of the supplier code of conduct in an effort to complement existing research on supplier codes of conduct that is largely focused on code of conduct content, less on the implementation of codes of conduct. The collaboration with our co-author from Bayer enables direct access to experiences and managerial perspectives. By considering the two-decade journey towards more sustainable supply chain management at Bayer, we are able to achieve a longitudinal perspective on adoption and implementation aspects.

Bayer ensures personal and community engagement in its sustainable procurement program in order to drive action and improve decision making along the value chains. The company regularly updates its code of conduct to stay aligned with its maturity and complements the code of conduct with a continuous improvement focus, supported by both generic and industry-specific consortia. The company has not yet been able to establish direct visibility into the conduct of tier 2 and up suppliers.

This paper helps close a gap in the literature and provides input into industry efforts in one of the most widely used practices in sustainable procurement. We hope that the research questions that we developed based on the first 20+ years of Bayer’s learning journey towards sustainable procurement will inspire research that can impact industry efforts towards creating a more sustainable future.

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Developing a benchmark for supplier code of conducts – lessons learned from Bayer’s journey towards sustainable procurement and research opportunities10.1108/BIJ-09-2022-0571Benchmarking: An International Journal2023-04-25© 2023 Emerald Publishing LimitedRemko van HoekThomas UdesenBenchmarking: An International Journalahead-of-printahead-of-print2023-04-2510.1108/BIJ-09-2022-0571https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0571/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Platform ecosystem research in the technology and innovation management discipline: a multi-method literature reviewhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0573/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn parallel with the rising importance of innovation and digital technologies, research on platform ecosystems is rapidly accumulating. This study aims to summarize the current research published in leading technical and innovation management (TIM) journals and provide recommendation for future research. In this paper, the authors combine multiple quantitative literature review methods (social network analysis, citation analysis and co-citation analysis) with a systematic literature review of articles published in the 13 most influential TIM journals over a 15-year period. The citation network of 168 selected papers is sparse, with low network density indicating the emerging nature of the field. Using network centrality values, the authors identified the 33 most influential articles. The review of methodologies in these articles found that conceptual and case study research dominate, suggesting the need for additional confirmatory and quantitative analysis. Co-citation analysis of the references identified six research clusters: foundation, network-centric innovation, complementor management, platform competition, ecosystemsand product platforms. This analysis is among the first to examine the knowledge structure of platform ecosystem research in the TIM domain by using multiple evidence-based analysis methods. The authors also apply the theory, context, characteristics and methodology framework to suggest areas for future research.Platform ecosystem research in the technology and innovation management discipline: a multi-method literature review
Sandip Mukhopadhyay, Jason Whalley, Ritesh Pandey, Vinodhini Ranganathan
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

In parallel with the rising importance of innovation and digital technologies, research on platform ecosystems is rapidly accumulating. This study aims to summarize the current research published in leading technical and innovation management (TIM) journals and provide recommendation for future research.

In this paper, the authors combine multiple quantitative literature review methods (social network analysis, citation analysis and co-citation analysis) with a systematic literature review of articles published in the 13 most influential TIM journals over a 15-year period.

The citation network of 168 selected papers is sparse, with low network density indicating the emerging nature of the field. Using network centrality values, the authors identified the 33 most influential articles. The review of methodologies in these articles found that conceptual and case study research dominate, suggesting the need for additional confirmatory and quantitative analysis. Co-citation analysis of the references identified six research clusters: foundation, network-centric innovation, complementor management, platform competition, ecosystemsand product platforms.

This analysis is among the first to examine the knowledge structure of platform ecosystem research in the TIM domain by using multiple evidence-based analysis methods. The authors also apply the theory, context, characteristics and methodology framework to suggest areas for future research.

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Platform ecosystem research in the technology and innovation management discipline: a multi-method literature review10.1108/BIJ-09-2022-0573Benchmarking: An International Journal2023-05-15© 2023 Emerald Publishing LimitedSandip MukhopadhyayJason WhalleyRitesh PandeyVinodhini RanganathanBenchmarking: An International Journalahead-of-printahead-of-print2023-05-1510.1108/BIJ-09-2022-0573https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0573/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Scholar's policy recommendations for open innovation in SMEs: a systematic literature reviewhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0574/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestSmall and medium-sized enterprises (SMEs) are currently showing an increasingly open innovation (OI) approach. Public policies supporting the adoption of OI by SMEs are becoming a priority for policymakers. Therefore, the aim of this article is to contribute to the literature by mapping scholars' policy recommendations for implementing OI among SMEs. The authors conducted a systematic review of the literature (SRL) on the topic to achieve this purpose. A total of 99 academic articles were selected from the Web of Science and Scopus databases to suggest the main scholars' policy recommendations to implement OI among SMEs. Results indicated that scholars' policy recommendations for OI adoption in SMEs can be organized into: research and development (R&D), networking, collaboration, knowledge and intellectual property rights (IPR), ecosystem, managerial capabilities, funding and incentives and sustainability policies. Only relevant articles about this topic have been included due to the reliance on the interpretations of the authors. The analysis of the literature revealed that the authors did not always distinguish policies dedicated to SMEs and those dedicated to large companies. Moreover, policies are not matched according to each OI dimensions (e.g. inbound, outbound and coupled OI). The article uses a systematic literature review method that combines qualitative and quantitative analyses. This method contributes to theoretical development of OI policies dedicated, in particular to SMEs. This paper also provides policymakers and researchers with insights on the scope of OI policies that could support economic growth.Scholar's policy recommendations for open innovation in SMEs: a systematic literature review
Moulay Othman Idrissi Fakhreddine, Yan Castonguay
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Small and medium-sized enterprises (SMEs) are currently showing an increasingly open innovation (OI) approach. Public policies supporting the adoption of OI by SMEs are becoming a priority for policymakers. Therefore, the aim of this article is to contribute to the literature by mapping scholars' policy recommendations for implementing OI among SMEs.

The authors conducted a systematic review of the literature (SRL) on the topic to achieve this purpose. A total of 99 academic articles were selected from the Web of Science and Scopus databases to suggest the main scholars' policy recommendations to implement OI among SMEs.

Results indicated that scholars' policy recommendations for OI adoption in SMEs can be organized into: research and development (R&D), networking, collaboration, knowledge and intellectual property rights (IPR), ecosystem, managerial capabilities, funding and incentives and sustainability policies.

Only relevant articles about this topic have been included due to the reliance on the interpretations of the authors. The analysis of the literature revealed that the authors did not always distinguish policies dedicated to SMEs and those dedicated to large companies. Moreover, policies are not matched according to each OI dimensions (e.g. inbound, outbound and coupled OI).

The article uses a systematic literature review method that combines qualitative and quantitative analyses. This method contributes to theoretical development of OI policies dedicated, in particular to SMEs. This paper also provides policymakers and researchers with insights on the scope of OI policies that could support economic growth.

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Scholar's policy recommendations for open innovation in SMEs: a systematic literature review10.1108/BIJ-09-2022-0574Benchmarking: An International Journal2023-08-03© 2023 Emerald Publishing LimitedMoulay Othman Idrissi FakhreddineYan CastonguayBenchmarking: An International Journalahead-of-printahead-of-print2023-08-0310.1108/BIJ-09-2022-0574https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0574/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Lean Six Sigma 4.0 – a framework and review for Lean Six Sigma practices in the digital erahttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0586/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestLean Six Sigma 4.0 has brought about a paradigm shift in customization, automation, value creation and digitalization to achieve excellence in human factors, operations and sustainable development. Despite its potential, LSS 4.0 is still in its nascent stage, with researchers striving to identify the key and relevant components of LSS in relation to Industry 4.0. The present study aims to address this knowledge gap through a literature review and subsequently provide a conceptual framework for LSS within the context of digital transformation. In this study, the authors have conducted a thorough review of reputable articles published between 2011 and 2022, focusing on the integration of Lean Six Sigma (LSS) and Industry 4.0 (I4.0). By using appropriate keywords, the authors identified around 85 relevant articles. The main objective of this integrative literature review was to analyze and extract valuable knowledge from the existing literature on LSS and I4.0. Based on the authors’ findings, a conceptual framework was developed. The review revealed the motivators, building blocks, tools and challenges of LSS 4.0. The conceptual framework delves into the key aspects of LSS 4.0, focusing on the dimensions of people, process and technology, as well as their subdimensions. These subdimensions serve as the building blocks for developing LSS 4.0 capabilities. The proposed framework visually represents the conceptualization and the relationships among its components. Only a few conceptual approaches to LSS are developed that include the concepts, new roles and elements of I4.0. As a result, this research investigates the gap in current LSS models preceding I4.0 and develops a conceptual framework to provide a novel and comprehensive summary of the new concepts and components driving nascent and current LSS practices in the digital era. This study offers practical guidance for implementing LSS in the context of I4.0, emphasizing digital transformation. The findings highlight motivators, building blocks, tools, challenges and spread of LSS 4.0 practices, and present a conceptual framework of LSS 4.0. These insights can help organizations enhance their LSS capabilities and achieve excellence in human factors, operations and sustainable development. This study aims to make a significant contribution to the model-building efforts of researchers focusing on LSS 4.0. By offering practical guidance, the points discussed in this study help enhance the implementation efforts of practitioners and organizations in the context of I4.0, with a specific focus on digital transformation. The guidance provided takes into account the perspectives of people, processes and technology, providing valuable insights for successful integration.Lean Six Sigma 4.0 – a framework and review for Lean Six Sigma practices in the digital era
G. Citybabu, S. Yamini
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Lean Six Sigma 4.0 has brought about a paradigm shift in customization, automation, value creation and digitalization to achieve excellence in human factors, operations and sustainable development. Despite its potential, LSS 4.0 is still in its nascent stage, with researchers striving to identify the key and relevant components of LSS in relation to Industry 4.0. The present study aims to address this knowledge gap through a literature review and subsequently provide a conceptual framework for LSS within the context of digital transformation.

In this study, the authors have conducted a thorough review of reputable articles published between 2011 and 2022, focusing on the integration of Lean Six Sigma (LSS) and Industry 4.0 (I4.0). By using appropriate keywords, the authors identified around 85 relevant articles. The main objective of this integrative literature review was to analyze and extract valuable knowledge from the existing literature on LSS and I4.0. Based on the authors’ findings, a conceptual framework was developed.

The review revealed the motivators, building blocks, tools and challenges of LSS 4.0. The conceptual framework delves into the key aspects of LSS 4.0, focusing on the dimensions of people, process and technology, as well as their subdimensions. These subdimensions serve as the building blocks for developing LSS 4.0 capabilities. The proposed framework visually represents the conceptualization and the relationships among its components.

Only a few conceptual approaches to LSS are developed that include the concepts, new roles and elements of I4.0. As a result, this research investigates the gap in current LSS models preceding I4.0 and develops a conceptual framework to provide a novel and comprehensive summary of the new concepts and components driving nascent and current LSS practices in the digital era.

This study offers practical guidance for implementing LSS in the context of I4.0, emphasizing digital transformation. The findings highlight motivators, building blocks, tools, challenges and spread of LSS 4.0 practices, and present a conceptual framework of LSS 4.0. These insights can help organizations enhance their LSS capabilities and achieve excellence in human factors, operations and sustainable development.

This study aims to make a significant contribution to the model-building efforts of researchers focusing on LSS 4.0. By offering practical guidance, the points discussed in this study help enhance the implementation efforts of practitioners and organizations in the context of I4.0, with a specific focus on digital transformation. The guidance provided takes into account the perspectives of people, processes and technology, providing valuable insights for successful integration.

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Lean Six Sigma 4.0 – a framework and review for Lean Six Sigma practices in the digital era10.1108/BIJ-09-2022-0586Benchmarking: An International Journal2023-09-12© 2023 Emerald Publishing LimitedG. CitybabuS. YaminiBenchmarking: An International Journalahead-of-printahead-of-print2023-09-1210.1108/BIJ-09-2022-0586https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0586/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Benchmarking quality characteristics for road-mapping sustainability of higher educational institutes and capping Indian portfoliohttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0589/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestEducational policies, integrated practices, obliged strategies and notable benchmarks are always required by the higher educational institutions (HEIs) for operating business ventures into competent boundaries and to preside toward the overall new business density. The same are needed to be evaluated based on student's concerns for road-mapping sustainability. Accordingly, authors conducted present study to identify crucial quality characteristics (measures) under the origins of HEIs based on student's concerns using qualitative medium under Indian economy. The study is presenting critical dimensions and quality characteristics, which are seeking by the students for selecting HEIs for their studies. Kano integrated-Grey-VIKOR approach is utilized in present study for road-mapping sustainability based on the determination of priority index and ranking. The study utilized three segments of methodology, where in the first segment, Kano technique is implicated to define priority index of quality characteristics. In the second segment, grey sets theory is implicated to capture the perceptions of the respondents. In the third segment, VIKOR technique is implicate to rank the HEIs. The findings of the study will assist administrators in planning the prominent strategies that can embrace performance traits under HEI, which in turn will participate in growth and development of an economy. The findings have revealed “PPCS, ICMC, TSTR, PICM, AFEP, IMIS as Attractive performance characteristics,” “IEAF, OIAR, INET as One dimensional performance characteristics,” “QTCS, PORE, SIRD as Must-be performance characteristics” and “PQPE, PCTM as Indifferent performance characteristics.” Additionally, “Professional and placement characteristics of institute” is found as the most significant measure inspiring students for admiring engineering institutes. It is found that “Observance of institutional affiliation and recognition” and “Infrastructure, classroom management and control methods” are found as the second significant measures. “Patterns of question papers and evaluation medium” and “Personal characteristics of teacher and management” are found as the least competent characteristics admiring stakeholders for selecting HEI. The present study can assist administrators in drafting refined policies and strategies for practising quality outputs by HEI. The study suggested critical quality characteristics, which in respond will aid in attracting more number of students toward educational institutes. A study under Indian context is demonstrated for presenting critical facts and attaining higher student's enrolment rates.Benchmarking quality characteristics for road-mapping sustainability of higher educational institutes and capping Indian portfolio
Atul Kumar Sahu, Rakesh D. Raut
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Educational policies, integrated practices, obliged strategies and notable benchmarks are always required by the higher educational institutions (HEIs) for operating business ventures into competent boundaries and to preside toward the overall new business density. The same are needed to be evaluated based on student's concerns for road-mapping sustainability. Accordingly, authors conducted present study to identify crucial quality characteristics (measures) under the origins of HEIs based on student's concerns using qualitative medium under Indian economy. The study is presenting critical dimensions and quality characteristics, which are seeking by the students for selecting HEIs for their studies.

Kano integrated-Grey-VIKOR approach is utilized in present study for road-mapping sustainability based on the determination of priority index and ranking. The study utilized three segments of methodology, where in the first segment, Kano technique is implicated to define priority index of quality characteristics. In the second segment, grey sets theory is implicated to capture the perceptions of the respondents. In the third segment, VIKOR technique is implicate to rank the HEIs.

The findings of the study will assist administrators in planning the prominent strategies that can embrace performance traits under HEI, which in turn will participate in growth and development of an economy. The findings have revealed “PPCS, ICMC, TSTR, PICM, AFEP, IMIS as Attractive performance characteristics,” “IEAF, OIAR, INET as One dimensional performance characteristics,” “QTCS, PORE, SIRD as Must-be performance characteristics” and “PQPE, PCTM as Indifferent performance characteristics.” Additionally, “Professional and placement characteristics of institute” is found as the most significant measure inspiring students for admiring engineering institutes. It is found that “Observance of institutional affiliation and recognition” and “Infrastructure, classroom management and control methods” are found as the second significant measures. “Patterns of question papers and evaluation medium” and “Personal characteristics of teacher and management” are found as the least competent characteristics admiring stakeholders for selecting HEI.

The present study can assist administrators in drafting refined policies and strategies for practising quality outputs by HEI. The study suggested critical quality characteristics, which in respond will aid in attracting more number of students toward educational institutes. A study under Indian context is demonstrated for presenting critical facts and attaining higher student's enrolment rates.

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Benchmarking quality characteristics for road-mapping sustainability of higher educational institutes and capping Indian portfolio10.1108/BIJ-09-2022-0589Benchmarking: An International Journal2023-09-06© 2023 Emerald Publishing LimitedAtul Kumar SahuRakesh D. RautBenchmarking: An International Journalahead-of-printahead-of-print2023-09-0610.1108/BIJ-09-2022-0589https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0589/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Product innovation research over the past 60 years: a bibliometric analysis of intellectual structure and emergent trendshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0595/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestLiterature on product innovation (PI) has witnessed tremendous growth over the past 60 years. Yet, there has been a dearth of a comprehensive review of the extant PI research maintaining the breadth and depth of the topic. To seal this gap, this paper aims to explore the intellectual foundations and emergent trends in 2,588 research papers on PI from 1962 to 2022. The paper adopts a bibliometric analysis approach via visualization maps of prolific contributions, co-citation, co-occurrence and thematic networks. Emerging streams, frontiers and hotspots in PI research are revealed and a knowledge graph is developed. The review provides a broad spectrum of opportunities that enrich imminent research to better inform business decisions. The review addresses 20 research questions associated with barely examined areas in PI research that require further analysis in imminent research. To the best of the authors' knowledge, this is the first review that comprehensively synthesizes the intersected knowledge base of PI research using bibliometric analysis of a vast number of documents within a long time span.Product innovation research over the past 60 years: a bibliometric analysis of intellectual structure and emergent trends
Mohamed Aboelmaged, Shaker Bani-Melhem, Mohd Ahmad Al-Hawari, Imran Ali
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Literature on product innovation (PI) has witnessed tremendous growth over the past 60 years. Yet, there has been a dearth of a comprehensive review of the extant PI research maintaining the breadth and depth of the topic. To seal this gap, this paper aims to explore the intellectual foundations and emergent trends in 2,588 research papers on PI from 1962 to 2022.

The paper adopts a bibliometric analysis approach via visualization maps of prolific contributions, co-citation, co-occurrence and thematic networks.

Emerging streams, frontiers and hotspots in PI research are revealed and a knowledge graph is developed. The review provides a broad spectrum of opportunities that enrich imminent research to better inform business decisions.

The review addresses 20 research questions associated with barely examined areas in PI research that require further analysis in imminent research.

To the best of the authors' knowledge, this is the first review that comprehensively synthesizes the intersected knowledge base of PI research using bibliometric analysis of a vast number of documents within a long time span.

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Product innovation research over the past 60 years: a bibliometric analysis of intellectual structure and emergent trends10.1108/BIJ-09-2022-0595Benchmarking: An International Journal2023-05-25© 2023 Emerald Publishing LimitedMohamed AboelmagedShaker Bani-MelhemMohd Ahmad Al-HawariImran AliBenchmarking: An International Journalahead-of-printahead-of-print2023-05-2510.1108/BIJ-09-2022-0595https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0595/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The high of higher education: interactivity its influence and effectiveness on virtual communitieshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0603/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestAmidst the COVID-19 pandemic, education has shifted to online teaching and learning. Interactivity is a crucial tool used to make online education effective. This study empirically examines the role of interactivity in higher education and its influence on students' behavioral outcomes, specifically focusing on soft skills and personality upgradation. A quasi-experimental research design was carried out for post-graduate students undergoing a business communication course from four major institutions. For analysis, t-test, confirmatory factor analysis (CFA) and partial least squares structural equation modeling (PLS-SEM) have been employed. Experimental research has established the causal relationship between interactivity, personality and soft skill upgradation (SSU). It was found that the theoretical structural model has a rational model-fit validity. Resultantly, practitioners may use prior knowledge of virtual community (VC) members to enhance web interactivity, thereby increasing social identity and social bonds in a group for more meaningful and effective delivery of online courses. The major limitations lie in its context-dependent nature, predominantly influenced by the pandemic-induced mandatory online learning. The study's cross-sectional design also inhibits its ability to assess goal-directed behaviors over time, necessitating further longitudinal research. The study is one of the pioneering pieces of research that examines the role of pre-defined grouping and enhanced web interactivity in VCs in the context of online learning, especially during the COVID-19 pandemic. Integrating theories of web interactivity, social bond theory (SBT) and social identity theory (SIT) provides a novel understanding of cognitive and social influences that drive meaningful online discussions and their impacts on knowledge enhancement and personality development. Its findings have implications for the design of effective online learning environments and e-learning pedagogy, contributing to the growing domain of information and communication technology (ICT)-enabled education.The high of higher education: interactivity its influence and effectiveness on virtual communities
Kajal Srivastava, Masood H. Siddiqui, Rahul Pratap Singh Kaurav, Sumit Narula, Ruturaj Baber
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Amidst the COVID-19 pandemic, education has shifted to online teaching and learning. Interactivity is a crucial tool used to make online education effective. This study empirically examines the role of interactivity in higher education and its influence on students' behavioral outcomes, specifically focusing on soft skills and personality upgradation.

A quasi-experimental research design was carried out for post-graduate students undergoing a business communication course from four major institutions. For analysis, t-test, confirmatory factor analysis (CFA) and partial least squares structural equation modeling (PLS-SEM) have been employed. Experimental research has established the causal relationship between interactivity, personality and soft skill upgradation (SSU).

It was found that the theoretical structural model has a rational model-fit validity. Resultantly, practitioners may use prior knowledge of virtual community (VC) members to enhance web interactivity, thereby increasing social identity and social bonds in a group for more meaningful and effective delivery of online courses.

The major limitations lie in its context-dependent nature, predominantly influenced by the pandemic-induced mandatory online learning. The study's cross-sectional design also inhibits its ability to assess goal-directed behaviors over time, necessitating further longitudinal research.

The study is one of the pioneering pieces of research that examines the role of pre-defined grouping and enhanced web interactivity in VCs in the context of online learning, especially during the COVID-19 pandemic. Integrating theories of web interactivity, social bond theory (SBT) and social identity theory (SIT) provides a novel understanding of cognitive and social influences that drive meaningful online discussions and their impacts on knowledge enhancement and personality development. Its findings have implications for the design of effective online learning environments and e-learning pedagogy, contributing to the growing domain of information and communication technology (ICT)-enabled education.

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The high of higher education: interactivity its influence and effectiveness on virtual communities10.1108/BIJ-09-2022-0603Benchmarking: An International Journal2023-10-05© 2023 Emerald Publishing LimitedKajal SrivastavaMasood H. SiddiquiRahul Pratap Singh KauravSumit NarulaRuturaj BaberBenchmarking: An International Journalahead-of-printahead-of-print2023-10-0510.1108/BIJ-09-2022-0603https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2022-0603/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Consumers’ intention to purchase renting products: role of consumer minimalism, environmental consciousness and consumer scepticismhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2023-0599/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper examines the understanding of various factors that influence consumer purchase intentions of renting products as a result of growth in the sharing economy. In addition, the study examines the notion of consumer minimalism, the mediating role of environmental consciousness and the moderating role of consumer scepticism to explain consumer rental consumption intention. The research used a survey questionnaire to collect data from Indian consumers (N = 259). Data analysis involved using structural equation modelling with AMOS v25 and PROCESS macro. Structural equation modelling was employed to test the models involving mediation, moderation and moderated mediation. The findings link consumer minimalism and the intention to rent products. This research contributed to the existing body of knowledge by incorporating the concepts of consumer minimalism and consumer scepticism into consumers' decisions regarding renting products. Furthermore, the results demonstrated that environmental consciousness enhances consumers' inclination to rent products, shedding light on the factors influencing this preference. This research extends the existing literature on consumer purchase intentions for rented products by investigating how consumer minimalism, mediated by environmental consciousness and moderated by consumer scepticism, influences these intentions. The results offer valuable insights for both theoretical understanding and practical applications, guiding marketing developers and brands that cater to minimalist consumers interested in renting products. Additionally, it suggests future research avenues in this domain.Consumers’ intention to purchase renting products: role of consumer minimalism, environmental consciousness and consumer scepticism
Gunjan Malhotra, Navneet Fatehpuria
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper examines the understanding of various factors that influence consumer purchase intentions of renting products as a result of growth in the sharing economy. In addition, the study examines the notion of consumer minimalism, the mediating role of environmental consciousness and the moderating role of consumer scepticism to explain consumer rental consumption intention.

The research used a survey questionnaire to collect data from Indian consumers (N = 259). Data analysis involved using structural equation modelling with AMOS v25 and PROCESS macro. Structural equation modelling was employed to test the models involving mediation, moderation and moderated mediation.

The findings link consumer minimalism and the intention to rent products. This research contributed to the existing body of knowledge by incorporating the concepts of consumer minimalism and consumer scepticism into consumers' decisions regarding renting products. Furthermore, the results demonstrated that environmental consciousness enhances consumers' inclination to rent products, shedding light on the factors influencing this preference.

This research extends the existing literature on consumer purchase intentions for rented products by investigating how consumer minimalism, mediated by environmental consciousness and moderated by consumer scepticism, influences these intentions. The results offer valuable insights for both theoretical understanding and practical applications, guiding marketing developers and brands that cater to minimalist consumers interested in renting products. Additionally, it suggests future research avenues in this domain.

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Consumers’ intention to purchase renting products: role of consumer minimalism, environmental consciousness and consumer scepticism10.1108/BIJ-09-2023-0599Benchmarking: An International Journal2024-02-14© 2024 Emerald Publishing LimitedGunjan MalhotraNavneet FatehpuriaBenchmarking: An International Journalahead-of-printahead-of-print2024-02-1410.1108/BIJ-09-2023-0599https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2023-0599/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Benchmarking design-thinking as a tool for education: a systematic review and future research agendahttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2023-0603/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestDesign-thinking (DT) in education has attracted significant interest from practitioners and academics, as it proffers new-age thinking to transform learning processes. This paper synthesises extant literature and identifies the current intellectual frontiers. First, a systematic-literature-review was undertaken employing a robust process of selecting papers (from 1986 to 2022) by reading titles, abstracts and keywords based on a required criterion, backward–forward chaining and strict quality evaluations. Next, a bibliometric analysis was undertaken using VOSviewer. Finally, text analysis using RStudio was done to trace the implications of past work and future directions. At first, we identify and explain 12 clusters through bibliometric coupling that include “interdisciplinary-area”, “futuristic-learning”, “design-process” and “design-education”, amongst others. We explain each of these clusters later in the text. Science, Technology, Engineering, Arts and Mathematics (STEAM), management education, design and change, teacher training, entrepreneurship education and technology, digital learning, gifted education and course development) Secondly, through co-word-analysis, we identify and explain four additional clusters that include “business education and pedagogy”, “content and learning environment”, “participants and outcome” and finally, “thinking-processes”. Based on this finding, we believe that the future holds a very positive presence sentiment for design thinking and education (DT&E) in changing the 21st century learning. For investigating many contemporary challenges related to DT&E, like virtual reality experiential learning, sustainability education, organisational learning and management training, etc. have been outlined. Academics may come up with new or improved courses for the implementation of DT in educational settings and policymakers may inculcate design labs in the curricula to fortify academic excellence. Managers who would employ DT in their training, development and policy design, amongst others, could end up gaining a competitive advantage in the marketplace. This study conducted a comprehensive review of the field, which to our limited knowledge, no prior studies have been done so far. Besides, the study also outlines interesting research questions for future research.Benchmarking design-thinking as a tool for education: a systematic review and future research agenda
Arushi Bathla, Ginni Chawla, Ashish Gupta
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Design-thinking (DT) in education has attracted significant interest from practitioners and academics, as it proffers new-age thinking to transform learning processes. This paper synthesises extant literature and identifies the current intellectual frontiers.

First, a systematic-literature-review was undertaken employing a robust process of selecting papers (from 1986 to 2022) by reading titles, abstracts and keywords based on a required criterion, backward–forward chaining and strict quality evaluations. Next, a bibliometric analysis was undertaken using VOSviewer. Finally, text analysis using RStudio was done to trace the implications of past work and future directions.

At first, we identify and explain 12 clusters through bibliometric coupling that include “interdisciplinary-area”, “futuristic-learning”, “design-process” and “design-education”, amongst others. We explain each of these clusters later in the text. Science, Technology, Engineering, Arts and Mathematics (STEAM), management education, design and change, teacher training, entrepreneurship education and technology, digital learning, gifted education and course development) Secondly, through co-word-analysis, we identify and explain four additional clusters that include “business education and pedagogy”, “content and learning environment”, “participants and outcome” and finally, “thinking-processes”. Based on this finding, we believe that the future holds a very positive presence sentiment for design thinking and education (DT&E) in changing the 21st century learning.

For investigating many contemporary challenges related to DT&E, like virtual reality experiential learning, sustainability education, organisational learning and management training, etc. have been outlined.

Academics may come up with new or improved courses for the implementation of DT in educational settings and policymakers may inculcate design labs in the curricula to fortify academic excellence. Managers who would employ DT in their training, development and policy design, amongst others, could end up gaining a competitive advantage in the marketplace.

This study conducted a comprehensive review of the field, which to our limited knowledge, no prior studies have been done so far. Besides, the study also outlines interesting research questions for future research.

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Benchmarking design-thinking as a tool for education: a systematic review and future research agenda10.1108/BIJ-09-2023-0603Benchmarking: An International Journal2024-02-29© 2024 Emerald Publishing LimitedArushi BathlaGinni ChawlaAshish GuptaBenchmarking: An International Journalahead-of-printahead-of-print2024-02-2910.1108/BIJ-09-2023-0603https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2023-0603/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Benchmarking for organisational competitiveness: a resource-based view perspectivehttps://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2023-0668/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe paper tries to investigate the impact of applications of the resource-based view (RBV) theory in the management field to improve the firm’s profitability. Global firms are innovating and adopting new technology, paving the way to improve their performance. We have adopted RBV in management practices such as marketing, strategy, finance, and human resources. RBV has gained researchers' attention with the growing competitive world and new challenges to retaining customers and achieving their pre-defined targets. We attempt to identify the issues related to the usage of RBV in management. Using RBV in management may help researchers create a competitive mindset and be prepared for uncertain challenges in the business world.Benchmarking for organisational competitiveness: a resource-based view perspective
Gunjan Malhotra, Gunjan Dandotiya, Shipra Shaiwalini, Adnan Khan, Shreya Homechaudhuri
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The paper tries to investigate the impact of applications of the resource-based view (RBV) theory in the management field to improve the firm’s profitability. Global firms are innovating and adopting new technology, paving the way to improve their performance.

We have adopted RBV in management practices such as marketing, strategy, finance, and human resources.

RBV has gained researchers' attention with the growing competitive world and new challenges to retaining customers and achieving their pre-defined targets. We attempt to identify the issues related to the usage of RBV in management.

Using RBV in management may help researchers create a competitive mindset and be prepared for uncertain challenges in the business world.

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Benchmarking for organisational competitiveness: a resource-based view perspective10.1108/BIJ-09-2023-0668Benchmarking: An International Journal2024-03-12© 2024 Emerald Publishing LimitedGunjan MalhotraGunjan DandotiyaShipra ShaiwaliniAdnan KhanShreya HomechaudhuriBenchmarking: An International Journalahead-of-printahead-of-print2024-03-1210.1108/BIJ-09-2023-0668https://www.emerald.com/insight/content/doi/10.1108/BIJ-09-2023-0668/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
A hybrid approach to solve a raw material collecting vehicle routing problemhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2021-0589/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to formulate a new class of vehicle routing problem with an objective to minimise the total cost of raw material collection and derive a new approach to solve optimization problems. This study can help to select the optimum number of suppliers based on cost. To model the raw material vehicle routing problem, a mixed integer linear programming (MILP) problem is formulated. An interesting phenomenon added to the proposed problem is that there is no compulsion to visit all suppliers. To guarantee the demand of semiconductor industry, all visited suppliers should reach a given raw material capacity requirement. To solve the proposed model, the authors developed a novel hybrid approach that is a combination of block and edge recombination approaches. To avoid bias, the authors compare the results of the proposed methodology with other known approaches, such as genetic algorithms (GAs) and ant colony optimisation (ACO). The findings indicate that the proposed model can be useful in industries, where multiple suppliers are used. The proposed hybrid approach provides a better sequence of suppliers compared to other heuristic techniques. The data used in the proposed model is generated based on previous literature. The problem derives from the assumption that semiconductor industries use a variety of raw materials. This study provides a new model and approach that can help practitioners and policymakers select suppliers based on their logistics costs. This study provides two important contributions in the context of the supply chain. First, it provides a new variant of the vehicle routing problem in consideration of raw material collection; and second, it provides a new approach to solving optimisation problems.A hybrid approach to solve a raw material collecting vehicle routing problem
Anurag Tiwari, Priyabrata Mohapatra
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this study is to formulate a new class of vehicle routing problem with an objective to minimise the total cost of raw material collection and derive a new approach to solve optimization problems. This study can help to select the optimum number of suppliers based on cost.

To model the raw material vehicle routing problem, a mixed integer linear programming (MILP) problem is formulated. An interesting phenomenon added to the proposed problem is that there is no compulsion to visit all suppliers. To guarantee the demand of semiconductor industry, all visited suppliers should reach a given raw material capacity requirement. To solve the proposed model, the authors developed a novel hybrid approach that is a combination of block and edge recombination approaches. To avoid bias, the authors compare the results of the proposed methodology with other known approaches, such as genetic algorithms (GAs) and ant colony optimisation (ACO).

The findings indicate that the proposed model can be useful in industries, where multiple suppliers are used. The proposed hybrid approach provides a better sequence of suppliers compared to other heuristic techniques.

The data used in the proposed model is generated based on previous literature. The problem derives from the assumption that semiconductor industries use a variety of raw materials.

This study provides a new model and approach that can help practitioners and policymakers select suppliers based on their logistics costs.

This study provides two important contributions in the context of the supply chain. First, it provides a new variant of the vehicle routing problem in consideration of raw material collection; and second, it provides a new approach to solving optimisation problems.

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A hybrid approach to solve a raw material collecting vehicle routing problem10.1108/BIJ-10-2021-0589Benchmarking: An International Journal2023-07-31© 2023 Emerald Publishing LimitedAnurag TiwariPriyabrata MohapatraBenchmarking: An International Journalahead-of-printahead-of-print2023-07-3110.1108/BIJ-10-2021-0589https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2021-0589/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Benchmarking meta-analytical conceptualizations of B2B seller skills against empirical evidence in services firmshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2021-0598/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of the study was to benchmark meta-analytical conceptualizations of business-to-business (B2B) seller skills against empirical evidence in services firms. The study is based on a deductive approach and questionnaire survey focusing on a range of services firms from different industries and corporate sizes. A total of 389 questionnaires out of 732 were returned, generating a response rate of 53.1%. The study aims to provide empirical evidence and structures relating to B2B sellers' capabilities in a seven-dimensional conceptualization, all of which can be used in services firms to improve their seller efficiency. Each seller skill dimension performs a different function in the sales services process. The authors conclude that the verified meta-analytical conceptualizations of B2B seller skills seem valid and reliable in services firms. Nevertheless, further research needs to be carried out, based on other company characteristics as well as industries. It reduces the risk perceived by customers in B2B services settings through cultivating the sellers' capabilities, based on the seven-dimensional evidence of seller skills to enhance sales performance. The study contributes to existing theory and previous studies by offering a foundation on which to structure sales performance indicators in services firms. Specifically, it contributes to structuring B2B seller skills across a selection of principal dimensions in B2B services settings.Benchmarking meta-analytical conceptualizations of B2B seller skills against empirical evidence in services firms
Nils M. Høgevold, Rocio Rodríguez, Carmen Otero-Neira, Göran Svensson
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of the study was to benchmark meta-analytical conceptualizations of business-to-business (B2B) seller skills against empirical evidence in services firms.

The study is based on a deductive approach and questionnaire survey focusing on a range of services firms from different industries and corporate sizes. A total of 389 questionnaires out of 732 were returned, generating a response rate of 53.1%.

The study aims to provide empirical evidence and structures relating to B2B sellers' capabilities in a seven-dimensional conceptualization, all of which can be used in services firms to improve their seller efficiency. Each seller skill dimension performs a different function in the sales services process.

The authors conclude that the verified meta-analytical conceptualizations of B2B seller skills seem valid and reliable in services firms. Nevertheless, further research needs to be carried out, based on other company characteristics as well as industries.

It reduces the risk perceived by customers in B2B services settings through cultivating the sellers' capabilities, based on the seven-dimensional evidence of seller skills to enhance sales performance.

The study contributes to existing theory and previous studies by offering a foundation on which to structure sales performance indicators in services firms. Specifically, it contributes to structuring B2B seller skills across a selection of principal dimensions in B2B services settings.

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Benchmarking meta-analytical conceptualizations of B2B seller skills against empirical evidence in services firms10.1108/BIJ-10-2021-0598Benchmarking: An International Journal2023-04-07© 2023 Emerald Publishing LimitedNils M. HøgevoldRocio RodríguezCarmen Otero-NeiraGöran SvenssonBenchmarking: An International Journalahead-of-printahead-of-print2023-04-0710.1108/BIJ-10-2021-0598https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2021-0598/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Formal learning and organizational performance: the interplay of goal setting and flexible learning practices in attaining goal congruencehttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2021-0623/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestEmployee training and learning have transformed over the years. The movement from classroom training to the blended format represents the magnitude of this evolution. This has placed much attention on self-regulated learning. This study aimed to understand the individual and organizational mechanisms that sustain the formal learning process in organizations. It explored the goals the organizations and employees strive to achieve by investing in learning. Through this, the authors investigated how technology assistance makes learning more goal-oriented, despite the possibility of different goals for different stakeholders. They also examined how person-job fit can be achieved in employee training. The study adopted a grounded theory-based inductive approach using a qualitative inquiry that used in-depth interviews of employees working in the Indian IT/ITES sector. This sector is knowledge-intensive and engages in constant skill development. A content analysis of the interview transcripts unraveled the most relevant themes from the participants' discussion. Individual learners use dimensions of self-regulated learning to set and achieve goals such as better performance and career development. On the other hand, organizations use learning support mechanisms such as better access and flexibility to direct employee learning behavior to achieve organizational goals. Focusing on goal congruence leads to better achievement of results. Goal congruence also implies good person-organization fit. This research established how aligning individual and organizational mechanisms can help achieve training goals that ultimately contribute to organizational performance. The study differentiated itself by investigating training goal setting and goal achievement at two levels – organizational and individual – using a qualitative approach. It also showed how goal congruence is vital in improving organizational performance and how technology-enabled training practices rely on self-regulated learning and help achieve goal congruence.Formal learning and organizational performance: the interplay of goal setting and flexible learning practices in attaining goal congruence
Vandana Madhavan, Murale Venugopalan
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Employee training and learning have transformed over the years. The movement from classroom training to the blended format represents the magnitude of this evolution. This has placed much attention on self-regulated learning. This study aimed to understand the individual and organizational mechanisms that sustain the formal learning process in organizations. It explored the goals the organizations and employees strive to achieve by investing in learning. Through this, the authors investigated how technology assistance makes learning more goal-oriented, despite the possibility of different goals for different stakeholders. They also examined how person-job fit can be achieved in employee training.

The study adopted a grounded theory-based inductive approach using a qualitative inquiry that used in-depth interviews of employees working in the Indian IT/ITES sector. This sector is knowledge-intensive and engages in constant skill development. A content analysis of the interview transcripts unraveled the most relevant themes from the participants' discussion.

Individual learners use dimensions of self-regulated learning to set and achieve goals such as better performance and career development. On the other hand, organizations use learning support mechanisms such as better access and flexibility to direct employee learning behavior to achieve organizational goals. Focusing on goal congruence leads to better achievement of results. Goal congruence also implies good person-organization fit.

This research established how aligning individual and organizational mechanisms can help achieve training goals that ultimately contribute to organizational performance. The study differentiated itself by investigating training goal setting and goal achievement at two levels – organizational and individual – using a qualitative approach. It also showed how goal congruence is vital in improving organizational performance and how technology-enabled training practices rely on self-regulated learning and help achieve goal congruence.

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Formal learning and organizational performance: the interplay of goal setting and flexible learning practices in attaining goal congruence10.1108/BIJ-10-2021-0623Benchmarking: An International Journal2023-05-09© 2023 Emerald Publishing LimitedVandana MadhavanMurale VenugopalanBenchmarking: An International Journalahead-of-printahead-of-print2023-05-0910.1108/BIJ-10-2021-0623https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2021-0623/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Green product development framework: empirical evidence from Chinese automotive supply chainshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0614/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe study aims to develop and test a supply chain wide green product development framework of focal firms and their major suppliers, in the context of the Chinese automotive industry. An in-depth case studies approach is adopted for this study. Three automotive sector upstream supply chains involving 17 firms and 51 experts as respondents were interviewed on the importance and implementation effectiveness of 6Rs (reduce, redesign, recover, remanufacture, reuse and recycle) across the manufacturer and their respective tier 1 and tier 2 suppliers. The results indicate that the Chinese automotive sector supply chains are mainly focused on “reduce” practices with immediate environmental and economic benefits. The investigated firms however had future implementation plans for “redesign” and “recovery” practices to become comprehensive in green product development (GPD). The study facilitates automotive firms, industry policymakers and researchers the understanding of incorporating comprehensive GSCM practices across the upstream supply chain to achieve circularity. The study focused on upstream supply chain due to the concentration of major production practices in this section of the supply chain. However, the downstream supply chain equally deserve attention as well as the need to understand the mediating and moderating roles of the different Rs to tease out the pros and cons of achieving overall environmental sustainability. There are very limited studies on comprehensive GPD for achieving optimal GSCM and sustainability. By simultaneous looking at a focal firm and its upstream supply chains GSCM practices, this study addresses a system-wide comprehensive GPD issues from implementation of 6Rs perspectives in the supply chain.Green product development framework: empirical evidence from Chinese automotive supply chains
Muhammad Dan-Asabe Abdulrahman, Nachiappan Subramanian
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The study aims to develop and test a supply chain wide green product development framework of focal firms and their major suppliers, in the context of the Chinese automotive industry.

An in-depth case studies approach is adopted for this study. Three automotive sector upstream supply chains involving 17 firms and 51 experts as respondents were interviewed on the importance and implementation effectiveness of 6Rs (reduce, redesign, recover, remanufacture, reuse and recycle) across the manufacturer and their respective tier 1 and tier 2 suppliers.

The results indicate that the Chinese automotive sector supply chains are mainly focused on “reduce” practices with immediate environmental and economic benefits. The investigated firms however had future implementation plans for “redesign” and “recovery” practices to become comprehensive in green product development (GPD).

The study facilitates automotive firms, industry policymakers and researchers the understanding of incorporating comprehensive GSCM practices across the upstream supply chain to achieve circularity. The study focused on upstream supply chain due to the concentration of major production practices in this section of the supply chain. However, the downstream supply chain equally deserve attention as well as the need to understand the mediating and moderating roles of the different Rs to tease out the pros and cons of achieving overall environmental sustainability.

There are very limited studies on comprehensive GPD for achieving optimal GSCM and sustainability. By simultaneous looking at a focal firm and its upstream supply chains GSCM practices, this study addresses a system-wide comprehensive GPD issues from implementation of 6Rs perspectives in the supply chain.

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Green product development framework: empirical evidence from Chinese automotive supply chains10.1108/BIJ-10-2022-0614Benchmarking: An International Journal2023-08-31© 2023 Emerald Publishing LimitedMuhammad Dan-Asabe AbdulrahmanNachiappan SubramanianBenchmarking: An International Journalahead-of-printahead-of-print2023-08-3110.1108/BIJ-10-2022-0614https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0614/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The assessment of quality of care in the Indian healthcare industry: the employees’ and patients’ perspectiveshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0617/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to capture patients' and employees' perception of quality of care in the Indian private hospitals and to find the possible perceptual gaps between both the groups. Authors have referred to the Victorian patient satisfaction monitoring (VPSM) scale and studied the responses of 327 patients and 327 employees collected from six private Indian tertiary care hospitals. SPSS v26 software was used to conduct the data reliability test, descriptive analysis and Mann–Whitney U test. Authors have found significant differences in perceptions of quality of care between the patients and employees in the Indian hospitals. Employees have high positive perceptions towards the provided medical care whereas the patients have less favourable perceptions for many quality indicators. This study findings help the healthcare managers, practitioners and healthcare workers of the Indian hospitals to understand the perceptions of both the employees and the patients towards healthcare quality elements and help to reduce the existing perceptual gap in the process of providing quality healthcare services. To the best of authors knowledge, this is one of the pioneering studies conducted in Indian healthcare industry to capture and compare the perceptions of both the employees' and the patients' perceptions of various quality of care elements. This study highlighted the existing perceptual gap between the employees and the patients on various healthcare quality elements and indicated the critical areas for improvement to provide high quality healthcare services.The assessment of quality of care in the Indian healthcare industry: the employees’ and patients’ perspectives
Karthik Padamata, Rama Devi Vangapandu
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this study is to capture patients' and employees' perception of quality of care in the Indian private hospitals and to find the possible perceptual gaps between both the groups.

Authors have referred to the Victorian patient satisfaction monitoring (VPSM) scale and studied the responses of 327 patients and 327 employees collected from six private Indian tertiary care hospitals. SPSS v26 software was used to conduct the data reliability test, descriptive analysis and Mann–Whitney U test.

Authors have found significant differences in perceptions of quality of care between the patients and employees in the Indian hospitals. Employees have high positive perceptions towards the provided medical care whereas the patients have less favourable perceptions for many quality indicators.

This study findings help the healthcare managers, practitioners and healthcare workers of the Indian hospitals to understand the perceptions of both the employees and the patients towards healthcare quality elements and help to reduce the existing perceptual gap in the process of providing quality healthcare services.

To the best of authors knowledge, this is one of the pioneering studies conducted in Indian healthcare industry to capture and compare the perceptions of both the employees' and the patients' perceptions of various quality of care elements. This study highlighted the existing perceptual gap between the employees and the patients on various healthcare quality elements and indicated the critical areas for improvement to provide high quality healthcare services.

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The assessment of quality of care in the Indian healthcare industry: the employees’ and patients’ perspectives10.1108/BIJ-10-2022-0617Benchmarking: An International Journal2023-07-14© 2023 Emerald Publishing LimitedKarthik PadamataRama Devi VangapanduBenchmarking: An International Journalahead-of-printahead-of-print2023-07-1410.1108/BIJ-10-2022-0617https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0617/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Finding the sweet spot in Industry 4.0 transformation: an exploration of the drivers, challenges and readiness of the Thai sugar industryhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0625/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIndustry 4.0 is recognised as a competitive strategy that helps implementers optimise their value chain. However, its adoption poses several challenges. This study investigates and ranks the drivers and barriers to implementing Industry 4.0 in the Thai sugar industry, the world's second-largest sugar exporter. It also evaluates the industry's readiness for Industry 4.0. The drivers and impediments were identified based on a systematic literature review (SLR) and further investigated using a questionnaire, expert interviews, Pearson's correlation and nonparametric statistical analyses. The IMPULS model was used to assess the industry's readiness. Most companies expect to minimise costs, develop employees and improve various elements of operational performance and data tracking capability. Thai sugar producers are still at a low readiness level to deploy Industry 4.0. High investment is the major challenge. Small businesses struggle to hire competent employees, collaborate with a highly credible technology provider and adapt to new solutions. The findings can serve as a benchmark or guide for sugar manufacturers and companies in other sectors, where Industry 4.0 technologies are not yet widely utilised, to overcome existing roadblocks and make strategic decisions. They can also assist governments in developing policies that foster digital transformation and increase national competitiveness. There is a scarcity of research on Industry 4.0 execution in the sugar industry. This study addresses this gap by investigating the reasons for the hesitancy of sugar producers to pursue Industry 4.0 and proposing solutions.Finding the sweet spot in Industry 4.0 transformation: an exploration of the drivers, challenges and readiness of the Thai sugar industry
Panitas Sureeyatanapas, Danai Pancharoen, Khwantri Saengprachatanarug
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Industry 4.0 is recognised as a competitive strategy that helps implementers optimise their value chain. However, its adoption poses several challenges. This study investigates and ranks the drivers and barriers to implementing Industry 4.0 in the Thai sugar industry, the world's second-largest sugar exporter. It also evaluates the industry's readiness for Industry 4.0.

The drivers and impediments were identified based on a systematic literature review (SLR) and further investigated using a questionnaire, expert interviews, Pearson's correlation and nonparametric statistical analyses. The IMPULS model was used to assess the industry's readiness.

Most companies expect to minimise costs, develop employees and improve various elements of operational performance and data tracking capability. Thai sugar producers are still at a low readiness level to deploy Industry 4.0. High investment is the major challenge. Small businesses struggle to hire competent employees, collaborate with a highly credible technology provider and adapt to new solutions.

The findings can serve as a benchmark or guide for sugar manufacturers and companies in other sectors, where Industry 4.0 technologies are not yet widely utilised, to overcome existing roadblocks and make strategic decisions. They can also assist governments in developing policies that foster digital transformation and increase national competitiveness.

There is a scarcity of research on Industry 4.0 execution in the sugar industry. This study addresses this gap by investigating the reasons for the hesitancy of sugar producers to pursue Industry 4.0 and proposing solutions.

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Finding the sweet spot in Industry 4.0 transformation: an exploration of the drivers, challenges and readiness of the Thai sugar industry10.1108/BIJ-10-2022-0625Benchmarking: An International Journal2023-11-07© 2023 Emerald Publishing LimitedPanitas SureeyatanapasDanai PancharoenKhwantri SaengprachatanarugBenchmarking: An International Journalahead-of-printahead-of-print2023-11-0710.1108/BIJ-10-2022-0625https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0625/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Innovation-oriented supply chain integration for structural flexibility and strategic business performancehttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0626/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestInnovation has become extremely important, especially concerning manufacturing firms, as it is known to foster robust and healthy competition. The study aims to examine the effect of innovation orientation and supply chain integration on structural flexibility and strategic business performance. Using the quantitative approach, 315 questionnaires were distributed to manufacturing firms in three cities (Accra, Kumasi and Takoradi) in Ghana out of which 305 usable responses were retrieved. The partial least square structural equation modeling technique and the statistical package for social sciences software version 27 were used for the data analysis. The findings showed that supply chain integration and innovation orientation have a strong beneficial association. A substantial favorable association between structural flexibility and supply chain integration was found in the study once more. What is more, the research revealed a strong positive relationship between supply chain integration and strategic business performance. Furthermore, the study found a strong relation between innovation orientation and strategic business performance. The research paper adds to the body of knowledge by examining how supply chain integration affects the relationship between innovation orientation, structural flexibility and strategic business performance.Innovation-oriented supply chain integration for structural flexibility and strategic business performance
Benjamin Asare, Dorcas Nuertey, Emmanuel Poku
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Innovation has become extremely important, especially concerning manufacturing firms, as it is known to foster robust and healthy competition. The study aims to examine the effect of innovation orientation and supply chain integration on structural flexibility and strategic business performance.

Using the quantitative approach, 315 questionnaires were distributed to manufacturing firms in three cities (Accra, Kumasi and Takoradi) in Ghana out of which 305 usable responses were retrieved. The partial least square structural equation modeling technique and the statistical package for social sciences software version 27 were used for the data analysis.

The findings showed that supply chain integration and innovation orientation have a strong beneficial association. A substantial favorable association between structural flexibility and supply chain integration was found in the study once more. What is more, the research revealed a strong positive relationship between supply chain integration and strategic business performance. Furthermore, the study found a strong relation between innovation orientation and strategic business performance.

The research paper adds to the body of knowledge by examining how supply chain integration affects the relationship between innovation orientation, structural flexibility and strategic business performance.

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Innovation-oriented supply chain integration for structural flexibility and strategic business performance10.1108/BIJ-10-2022-0626Benchmarking: An International Journal2023-10-02© 2023 Emerald Publishing LimitedBenjamin AsareDorcas NuerteyEmmanuel PokuBenchmarking: An International Journalahead-of-printahead-of-print2023-10-0210.1108/BIJ-10-2022-0626https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0626/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Circular economy practices in supply chain finance: a state-of-the-art reviewhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0627/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestSupply chain finance is an emergent research area dealing with the financial performance of a firm throughout its supply chain. It has been drawing significant attention among industrial practitioners and researchers. However, there is need to identify improvements in supply chain finance (SCF) practices to ensure sustainable growth. In recent years, circular economy practices are being adopted worldwide with a motivation to achieve the 17 Sustainable Development Goals (SDGs). Moreover, integration of circular economy practices in the financial aspects of supply chain is still in infant age. Adoption of circular SCF in firms enhances both restorative and regenerative capacities of the firm. In this regard, this study aims to review articles on circular practices in SCF. The study identified 329 articles related to circular practices and sustainable practices in SCF from the Scopus database. The shortlisted articles were reviewed and discussed. The findings of the study help to recognize the most influential and productive research in circular SCF in terms of journals and trends. Further research is recommended to explore this area in depth to recognize potential integrating factors that help in smooth acceptance of circular finance in supply chains. Bibliometric and network analyses were performed to identify research trends and networks in the field of circular SCF. In addition, emerging research themes in the field of circular SCF were identified and discussed, and research propositions are proposed to delineate future research directions.Circular economy practices in supply chain finance: a state-of-the-art review
Soumya Prakash Patra, Vishal Ashok Wankhede, Rohit Agrawal
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Supply chain finance is an emergent research area dealing with the financial performance of a firm throughout its supply chain. It has been drawing significant attention among industrial practitioners and researchers. However, there is need to identify improvements in supply chain finance (SCF) practices to ensure sustainable growth. In recent years, circular economy practices are being adopted worldwide with a motivation to achieve the 17 Sustainable Development Goals (SDGs). Moreover, integration of circular economy practices in the financial aspects of supply chain is still in infant age.

Adoption of circular SCF in firms enhances both restorative and regenerative capacities of the firm. In this regard, this study aims to review articles on circular practices in SCF. The study identified 329 articles related to circular practices and sustainable practices in SCF from the Scopus database. The shortlisted articles were reviewed and discussed.

The findings of the study help to recognize the most influential and productive research in circular SCF in terms of journals and trends. Further research is recommended to explore this area in depth to recognize potential integrating factors that help in smooth acceptance of circular finance in supply chains.

Bibliometric and network analyses were performed to identify research trends and networks in the field of circular SCF. In addition, emerging research themes in the field of circular SCF were identified and discussed, and research propositions are proposed to delineate future research directions.

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Circular economy practices in supply chain finance: a state-of-the-art review10.1108/BIJ-10-2022-0627Benchmarking: An International Journal2023-07-17© 2023 Emerald Publishing LimitedSoumya Prakash PatraVishal Ashok WankhedeRohit AgrawalBenchmarking: An International Journalahead-of-printahead-of-print2023-07-1710.1108/BIJ-10-2022-0627https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0627/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Circular economy practices in the leather products industry toward waste valorization: an approach of sustainable environmental managementhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0628/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe global resolution of embracing dynamic and intertwined production systems has made it necessary to adopt viable systems like circular economy (CE) to ensure excellency in the business. However, in emerging countries, it is challenging to implement the CE practices due to the existing problems in the supply chain network, as well as due to the vulnerable financial condition of the business after the deadly hit of COVID-19. The main aim of this research is to determine the barriers to implementing CE considering the recent pandemic and suggest strategies to organizations to ensure CE for a cleaner environment and greener economy. After an extensive literature review and validation from experts, 24 sub-barriers under the class of 6 main barriers are finalized by Pareto analysis, which is further analyzed via the best-worst method to determine the weight and rank of the barriers Further, fuzzy-Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) method is used to rank the proposed startegies to overcome the analysed barriers. The results identified “unavailability of initial funding capital”, “need long time investment”, “lack of integrating production system using advance technology” and “lack of strategic planning” as the most acute sub-barriers to CE implementation. Further, fuzzy TOPSIS method is used to suggest the best strategy to mitigate the ranked barriers. The results indicated “integrated design facility to CE”, “ensuring large scale funding for CE facility” as the best strategy. This study will motivate managers to implement CE practices to enjoy proper utilization of the resources, sustainable benefits in business, and gain competitive advantage. Periodically, a lot of work is done on CE practices but none of them highlighted the issues in the domain of the leather products industry (LPI) and COVID-19 toward achieving sustainability in production and consumption. Thus, some significant barriers and strategies to implement CE for achieving sustainability in LPI are highlighted in this study, which is a unique contribution to the literature.Circular economy practices in the leather products industry toward waste valorization: an approach of sustainable environmental management
Mysha Maliha, Md. Abdul Moktadir, Surajit Bag, Alexandros I. Stefanakis
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The global resolution of embracing dynamic and intertwined production systems has made it necessary to adopt viable systems like circular economy (CE) to ensure excellency in the business. However, in emerging countries, it is challenging to implement the CE practices due to the existing problems in the supply chain network, as well as due to the vulnerable financial condition of the business after the deadly hit of COVID-19. The main aim of this research is to determine the barriers to implementing CE considering the recent pandemic and suggest strategies to organizations to ensure CE for a cleaner environment and greener economy.

After an extensive literature review and validation from experts, 24 sub-barriers under the class of 6 main barriers are finalized by Pareto analysis, which is further analyzed via the best-worst method to determine the weight and rank of the barriers Further, fuzzy-Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) method is used to rank the proposed startegies to overcome the analysed barriers.

The results identified “unavailability of initial funding capital”, “need long time investment”, “lack of integrating production system using advance technology” and “lack of strategic planning” as the most acute sub-barriers to CE implementation. Further, fuzzy TOPSIS method is used to suggest the best strategy to mitigate the ranked barriers. The results indicated “integrated design facility to CE”, “ensuring large scale funding for CE facility” as the best strategy.

This study will motivate managers to implement CE practices to enjoy proper utilization of the resources, sustainable benefits in business, and gain competitive advantage.

Periodically, a lot of work is done on CE practices but none of them highlighted the issues in the domain of the leather products industry (LPI) and COVID-19 toward achieving sustainability in production and consumption. Thus, some significant barriers and strategies to implement CE for achieving sustainability in LPI are highlighted in this study, which is a unique contribution to the literature.

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Circular economy practices in the leather products industry toward waste valorization: an approach of sustainable environmental management10.1108/BIJ-10-2022-0628Benchmarking: An International Journal2023-04-11© 2023 Emerald Publishing LimitedMysha MalihaMd. Abdul MoktadirSurajit BagAlexandros I. StefanakisBenchmarking: An International Journalahead-of-printahead-of-print2023-04-1110.1108/BIJ-10-2022-0628https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0628/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Last-mile distribution and commodity availability, security and access: the moderating role of supply chain integrationhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0630/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study investigated the relationship between last-mile distribution or delivery (LMD) and commodity access through the mediating role of commodity availability and commodity security and the moderating effect of supply chain integration (SCI). The study adopted the survey research design and employed the questionnaire instrument in collecting primary data from respondents in Eastern Regional Health Institutions in Ghana. The total number of valid responses received was 204. The partial least squares structural equation modeling (PLS-SEM) approach was adopted to analyze the relationship between the study variables. The findings showed that there is a positive and significant relationship between LMD and commodity availability as well as LMD and commodity security. Moreover, while the relationship between commodity availability and commodity access is positive and significant, that between commodity security and commodity access is positive but insignificant. Furthermore, there is a positive and statistically significant relationship between LMD and commodity access. The study discovered that the interaction between LMD and commodity access is insignificant and negatively affected by SCI. To the best of the authors' knowledge, no previous studies have empirically verified the effect of LMD on commodity access in the presence of mediating factors such as commodity availability and commodity security and SCI as the moderating factors.Last-mile distribution and commodity availability, security and access: the moderating role of supply chain integration
Samuel Adusei, Dorcas Nuertey, Emmanuel Poku
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study investigated the relationship between last-mile distribution or delivery (LMD) and commodity access through the mediating role of commodity availability and commodity security and the moderating effect of supply chain integration (SCI).

The study adopted the survey research design and employed the questionnaire instrument in collecting primary data from respondents in Eastern Regional Health Institutions in Ghana. The total number of valid responses received was 204. The partial least squares structural equation modeling (PLS-SEM) approach was adopted to analyze the relationship between the study variables.

The findings showed that there is a positive and significant relationship between LMD and commodity availability as well as LMD and commodity security. Moreover, while the relationship between commodity availability and commodity access is positive and significant, that between commodity security and commodity access is positive but insignificant. Furthermore, there is a positive and statistically significant relationship between LMD and commodity access. The study discovered that the interaction between LMD and commodity access is insignificant and negatively affected by SCI.

To the best of the authors' knowledge, no previous studies have empirically verified the effect of LMD on commodity access in the presence of mediating factors such as commodity availability and commodity security and SCI as the moderating factors.

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Last-mile distribution and commodity availability, security and access: the moderating role of supply chain integration10.1108/BIJ-10-2022-0630Benchmarking: An International Journal2023-12-20© 2023 Emerald Publishing LimitedSamuel AduseiDorcas NuerteyEmmanuel PokuBenchmarking: An International Journalahead-of-printahead-of-print2023-12-2010.1108/BIJ-10-2022-0630https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0630/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Co-creating organizational performance and project success through customer participation, requirement risk and knowledge integration: a multi-study evidencehttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0632/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestTaking a co-creation perspective and integrating knowledge-based and resource-based perspectives, the authors examine the role of customer participation in organizational performance and project success. The authors also investigate the mediating role of knowledge integration and the moderating role of requirement risk for these relationships in uncertain contexts. The authors undertook two studies. The first study was carried out in 2018 in which the authors drew on survey data from 150 information technology (IT) sector employees and examined the mediating role of knowledge integration in the relationship of customer participation with organizational performance and project success. In the second study undertaken in 2020, the authors drew on data from 92 IT and telecom sector employees and examined the moderating role of requirement risk in the relationship between customer participation and knowledge integration. Study 2 was conducted during the COVID-19 pandemic when employees were largely working from home and were more sensitive to risks and uncertainty about the scope and system requirements. Both studies were survey-based, and analysis was carried out using structural equation modeling. The authors’ two-study examination indicated that knowledge integration positively mediates the relationship of customer participation with organizational performance and project success during the co-creation process. Furthermore, the authors demonstrate that when requirement risks are high, customer participation relationship with knowledge integration is weaker. The authors show that integrating customer knowledge is critical to project success and organizational performance. By identifying risk uncertainties and environmental contingencies, the authors highlight the constraints of customer participation for knowledge integration, organizational performance and project success. The authors provide some key study findings based on survey data obtained from project teams during two periods (normal and pandemic).Co-creating organizational performance and project success through customer participation, requirement risk and knowledge integration: a multi-study evidence
Marya Tabassum, Muhammad Mustafa Raziq, John Lewis Rice, Felipe Mendes Borini, Anees Wajid
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Taking a co-creation perspective and integrating knowledge-based and resource-based perspectives, the authors examine the role of customer participation in organizational performance and project success. The authors also investigate the mediating role of knowledge integration and the moderating role of requirement risk for these relationships in uncertain contexts.

The authors undertook two studies. The first study was carried out in 2018 in which the authors drew on survey data from 150 information technology (IT) sector employees and examined the mediating role of knowledge integration in the relationship of customer participation with organizational performance and project success. In the second study undertaken in 2020, the authors drew on data from 92 IT and telecom sector employees and examined the moderating role of requirement risk in the relationship between customer participation and knowledge integration. Study 2 was conducted during the COVID-19 pandemic when employees were largely working from home and were more sensitive to risks and uncertainty about the scope and system requirements. Both studies were survey-based, and analysis was carried out using structural equation modeling.

The authors’ two-study examination indicated that knowledge integration positively mediates the relationship of customer participation with organizational performance and project success during the co-creation process. Furthermore, the authors demonstrate that when requirement risks are high, customer participation relationship with knowledge integration is weaker.

The authors show that integrating customer knowledge is critical to project success and organizational performance. By identifying risk uncertainties and environmental contingencies, the authors highlight the constraints of customer participation for knowledge integration, organizational performance and project success. The authors provide some key study findings based on survey data obtained from project teams during two periods (normal and pandemic).

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Co-creating organizational performance and project success through customer participation, requirement risk and knowledge integration: a multi-study evidence10.1108/BIJ-10-2022-0632Benchmarking: An International Journal2023-07-14© 2023 Emerald Publishing LimitedMarya TabassumMuhammad Mustafa RaziqJohn Lewis RiceFelipe Mendes BoriniAnees WajidBenchmarking: An International Journalahead-of-printahead-of-print2023-07-1410.1108/BIJ-10-2022-0632https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0632/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Unveiling the link between operational interdependency and supply chain performancehttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0634/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study investigates the possible curvilinear relationship between operational interdependency and supply chain performance as well as the contingency effect of supply chain disruptions, in terms of disruption orientation and disruption impact. Path analysis was employed to test the hypotheses using the data collected from Chinese manufacturers. The results confirm an inverted U-shape effect of operational interdependency. As level of buyer-supplier operational dependency increase, the supply chain performance is enhanced. However, the benefits of operational interdependency diminish beyond a certain point. Additionally, the findings of this study show the disruption orientations positively moderate the relationship between interdependency and performance, whereas the effect of disruption impact is not significant. The findings of this study provide an explanation to the theoretical gap about the equivocal results of the effect of dependency, which provide new insights into the literature regarding buyer-supplier relationships. Furthermore, this paper identifies the moderating role of supply chain disruption in the relationship between operational interdependency and supply chain performance, which provide further explanation about the mixed results of the effect of dependency. The results confirmed that supply chain disruption orientation positively moderate the relationship between operational interdependency and supply chain performance.Unveiling the link between operational interdependency and supply chain performance
Jie Yang, Hongming Xie, Yuan Wang
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study investigates the possible curvilinear relationship between operational interdependency and supply chain performance as well as the contingency effect of supply chain disruptions, in terms of disruption orientation and disruption impact.

Path analysis was employed to test the hypotheses using the data collected from Chinese manufacturers.

The results confirm an inverted U-shape effect of operational interdependency. As level of buyer-supplier operational dependency increase, the supply chain performance is enhanced. However, the benefits of operational interdependency diminish beyond a certain point. Additionally, the findings of this study show the disruption orientations positively moderate the relationship between interdependency and performance, whereas the effect of disruption impact is not significant.

The findings of this study provide an explanation to the theoretical gap about the equivocal results of the effect of dependency, which provide new insights into the literature regarding buyer-supplier relationships. Furthermore, this paper identifies the moderating role of supply chain disruption in the relationship between operational interdependency and supply chain performance, which provide further explanation about the mixed results of the effect of dependency. The results confirmed that supply chain disruption orientation positively moderate the relationship between operational interdependency and supply chain performance.

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Unveiling the link between operational interdependency and supply chain performance10.1108/BIJ-10-2022-0634Benchmarking: An International Journal2023-08-30© 2023 Emerald Publishing LimitedJie YangHongming XieYuan WangBenchmarking: An International Journalahead-of-printahead-of-print2023-08-3010.1108/BIJ-10-2022-0634https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0634/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Total productive maintenance and sustainability performance: resource-based view perspectivehttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0635/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestSustainability performances (SPs) are the most crucial performances for an organisation in today's world, and they can be measured by economic, social, and environmental metrics. Previous research has not been clear on the role of total productive maintenance (TPM) in the context of sustainability, which motivates the authors to investigate the relationship between TPM and various SPs of the manufacturing firm. Therefore, current research investigates the relationship between TPM and the overall sustainability of the manufacturing firm from the perspective of resource-based view (RBV) theory. The current study proposed, tested and validated a conceptual framework using partial least squares structural equation modelling (PLS-SEM). A total of 326 responses were received to validate the conceptual framework in smartsPLS 3.0 software. The research outcomes indicate that TPM considerably impacts a manufacturing firm's economic, environmental and social performance. This research demonstrates that outstanding shop floor behaviour, such as TPM, can become an important asset to offer competitive advantages in a manufacturing firm. Similarly, TPM might serve as a roadmap for leveraging overall sustainability for manufacturing companies. The study indicates the establishment of a sustainability-oriented training protocol while practising TPM. No past investigation indicates that a shop floor activity like TPM could be used as an input to offer sustainability in a single index for a manufacturing firm from the perception of RBV theory.Total productive maintenance and sustainability performance: resource-based view perspective
Ashutosh Samadhiya, Rajat Agrawal
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Sustainability performances (SPs) are the most crucial performances for an organisation in today's world, and they can be measured by economic, social, and environmental metrics. Previous research has not been clear on the role of total productive maintenance (TPM) in the context of sustainability, which motivates the authors to investigate the relationship between TPM and various SPs of the manufacturing firm. Therefore, current research investigates the relationship between TPM and the overall sustainability of the manufacturing firm from the perspective of resource-based view (RBV) theory.

The current study proposed, tested and validated a conceptual framework using partial least squares structural equation modelling (PLS-SEM). A total of 326 responses were received to validate the conceptual framework in smartsPLS 3.0 software.

The research outcomes indicate that TPM considerably impacts a manufacturing firm's economic, environmental and social performance.

This research demonstrates that outstanding shop floor behaviour, such as TPM, can become an important asset to offer competitive advantages in a manufacturing firm. Similarly, TPM might serve as a roadmap for leveraging overall sustainability for manufacturing companies. The study indicates the establishment of a sustainability-oriented training protocol while practising TPM.

No past investigation indicates that a shop floor activity like TPM could be used as an input to offer sustainability in a single index for a manufacturing firm from the perception of RBV theory.

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Total productive maintenance and sustainability performance: resource-based view perspective10.1108/BIJ-10-2022-0635Benchmarking: An International Journal2023-07-14© 2023 Emerald Publishing LimitedAshutosh SamadhiyaRajat AgrawalBenchmarking: An International Journalahead-of-printahead-of-print2023-07-1410.1108/BIJ-10-2022-0635https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0635/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Does the belief of farmers on land as God influence the adoption of smart farming technologies?https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0645/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestArtificial Intelligence-based smart farming technologies have brought impressive changes in farming. This paper aims at exploring the farmers’ intention to adopt smart farming technologies (SFT). Also, the authors intend to know how far the belief of farmers on land as God influences their decision to adopt SFT. The data were gathered from 500 farmers chosen purposively. A well-crafted survey instrument was employed to amass data from farmers for measuring their adoption of SFT. As the authors sought to measure the farmers’ behavioural intention (BI) towards the adoption of SFT, the technology acceptance model developed by Davis (1989) came in handy, including perceived usefulness (PU), perceived ease of use (PEU) and BI. The authors have adopted this model as it was considered a superior model. The items on the attitude of confidence (AC) were adapted from Adrian et al. (2005). Survey instruments of Thompson and Higgins (1991) and Compeau and Higgins (1995) were also referred to finalize the statements relating to attitude towards use. Moreover, the authors developed items relating to the perceived belief of land as God based on frequent interaction with the farmers. The study results divulged that attitude to use (AU) is directly influenced by the rural farmers’ PU, PEU and AC. Similarly, this investigation has observed behaviour intention directly influenced by the AU of farmers. It is observed that AU was the most influential variable, which ultimately influenced the BI to use SFT. This study has an important limitation in the form of representing only the culture, belief and value system of farmers in India. The outcome of this study will facilitate the policymakers to draw suitable policy measures keeping the sensitivities of the farmers in mind in their technology adoption drive. The agricultural officers can encourage farmers to take logical decisions by supplying adequate information in a time-bound manner. Marketers can make suitable adjustments in their sales and promotion activities that focus on farmers. The belief of farmers on land as God has a small yet unmissable influence on farmers’ AU and BI in their technology adoption decision. Based on the above evidence, the authors recommend that marketers fine-tune their product design, product packaging and promotional activities keeping the belief and sensitivities of farmers at the core of their marketing campaign. This article provides original insights by demonstrating the positive influence of PU, PEU and AC on technology adoption by farmers. This research is the first of a kind linking the belief of farmers on land as God with smart farming technology adoption in farming.Does the belief of farmers on land as God influence the adoption of smart farming technologies?
M. Vasan, G. Yoganandan
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Artificial Intelligence-based smart farming technologies have brought impressive changes in farming. This paper aims at exploring the farmers’ intention to adopt smart farming technologies (SFT). Also, the authors intend to know how far the belief of farmers on land as God influences their decision to adopt SFT.

The data were gathered from 500 farmers chosen purposively. A well-crafted survey instrument was employed to amass data from farmers for measuring their adoption of SFT. As the authors sought to measure the farmers’ behavioural intention (BI) towards the adoption of SFT, the technology acceptance model developed by Davis (1989) came in handy, including perceived usefulness (PU), perceived ease of use (PEU) and BI. The authors have adopted this model as it was considered a superior model. The items on the attitude of confidence (AC) were adapted from Adrian et al. (2005). Survey instruments of Thompson and Higgins (1991) and Compeau and Higgins (1995) were also referred to finalize the statements relating to attitude towards use. Moreover, the authors developed items relating to the perceived belief of land as God based on frequent interaction with the farmers.

The study results divulged that attitude to use (AU) is directly influenced by the rural farmers’ PU, PEU and AC. Similarly, this investigation has observed behaviour intention directly influenced by the AU of farmers. It is observed that AU was the most influential variable, which ultimately influenced the BI to use SFT.

This study has an important limitation in the form of representing only the culture, belief and value system of farmers in India.

The outcome of this study will facilitate the policymakers to draw suitable policy measures keeping the sensitivities of the farmers in mind in their technology adoption drive. The agricultural officers can encourage farmers to take logical decisions by supplying adequate information in a time-bound manner. Marketers can make suitable adjustments in their sales and promotion activities that focus on farmers.

The belief of farmers on land as God has a small yet unmissable influence on farmers’ AU and BI in their technology adoption decision. Based on the above evidence, the authors recommend that marketers fine-tune their product design, product packaging and promotional activities keeping the belief and sensitivities of farmers at the core of their marketing campaign.

This article provides original insights by demonstrating the positive influence of PU, PEU and AC on technology adoption by farmers. This research is the first of a kind linking the belief of farmers on land as God with smart farming technology adoption in farming.

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Does the belief of farmers on land as God influence the adoption of smart farming technologies?10.1108/BIJ-10-2022-0645Benchmarking: An International Journal2023-07-25© 2023 Emerald Publishing LimitedM. VasanG. YoganandanBenchmarking: An International Journalahead-of-printahead-of-print2023-07-2510.1108/BIJ-10-2022-0645https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0645/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
A bibliometric analysis on factors influencing green consumer behaviour – research issues and future directionshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0648/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to present a summary of the green consumer behaviour (GCB) research conducted during the 2001–2021 period using the bibliometric analysis and to carry out a thematic and content analysis on the three clusters which comprise 57 articles resulting from the co-citation analysis and identify the significant green purchasing factors. The three-pronged methodology applied to this research analysis includes performance analysis of the literature using biblioshiny and R Studio; network mapping analysis using VOSviewer and Gephi; thematic analysis using word clouds generated with R Software and content analysis of each paper with the aid of within and between-study analyses. Cluster one acted as a base for the theoretical foundations of GCB which aids in understanding the basic concepts of green marketing, its evolution and the methodologies, whereas cluster two determined the predictors of everyday green behaviour, which helps in gaining knowledge about the everyday sustainable activities the consumers indulge and the factors motivating to do so. Cluster three mainly focused on the psycho-socio demographic determinants of GCB, which assists in segmentation and predicting the purchase behaviour of the various consumer segments. The significant variables and major gaps in each of the clusters were identified and authors have drawn the implications for future researchers and marketing managers.A bibliometric analysis on factors influencing green consumer behaviour – research issues and future directions
Shalini Reddy Naini, M. Ravindar Reddy
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims to present a summary of the green consumer behaviour (GCB) research conducted during the 2001–2021 period using the bibliometric analysis and to carry out a thematic and content analysis on the three clusters which comprise 57 articles resulting from the co-citation analysis and identify the significant green purchasing factors.

The three-pronged methodology applied to this research analysis includes performance analysis of the literature using biblioshiny and R Studio; network mapping analysis using VOSviewer and Gephi; thematic analysis using word clouds generated with R Software and content analysis of each paper with the aid of within and between-study analyses.

Cluster one acted as a base for the theoretical foundations of GCB which aids in understanding the basic concepts of green marketing, its evolution and the methodologies, whereas cluster two determined the predictors of everyday green behaviour, which helps in gaining knowledge about the everyday sustainable activities the consumers indulge and the factors motivating to do so. Cluster three mainly focused on the psycho-socio demographic determinants of GCB, which assists in segmentation and predicting the purchase behaviour of the various consumer segments.

The significant variables and major gaps in each of the clusters were identified and authors have drawn the implications for future researchers and marketing managers.

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A bibliometric analysis on factors influencing green consumer behaviour – research issues and future directions10.1108/BIJ-10-2022-0648Benchmarking: An International Journal2023-12-13© 2023 Emerald Publishing LimitedShalini Reddy NainiM. Ravindar ReddyBenchmarking: An International Journalahead-of-printahead-of-print2023-12-1310.1108/BIJ-10-2022-0648https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0648/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Corporate governance, configurational approach and financial performance: some evidence from Indian listed SMEshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0658/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestPublic listing of small and medium enterprises (SMEs) stimulates unremitting transformations into their corporate governance (CG) practices. These transformations in CG are likely to impact the financial performance (FP). The current study examines how individual corporate CG mechanisms and their mutual interactions (configurational approach) stimulate the FP of listed SMEs. The study selects promoters’ ownership (PO), the board (B-INX) and information disclosures (DISC) as individual CG mechanisms. In addition, market competition (COMP) is considered a form of external governance/regulation. The study uses five years of panel data (2018–2022) of 80 SMEs listed on the Bombay Stock Exchange’s (BSE) SME listing platform in India. Panel data fixed effects and cluster robust standard errors estimated. In addition to the impact of individual CG mechanisms, their mutual interactions (configurational approach) are tested using moderated hierarchical regression and confirmed by slope tests. The results signify the ineffectiveness of individual CG mechanisms when acting in silos. However, their mutual interactions drive the FP. A hierarchy of results is obtained. PO is the dominant form of internal CG, negatively influencing the relevance of B-INX and DISC. B-INX tends to adhere to good governance by positively moderating the impact of DISC on FP. Lastly, COMP acts as external governance that dominates the ownership effects. Findings reveal that the interactions among individual CG mechanisms are essential to the FP of listed SMEs. Such interactions adjust the agency theory dynamics of CG in these firms. The study takes a holistic approach to investigate the agency theory dynamics via the mutual interactions among multiple CG forms. It highlights how the presence of a dominant form of CG can adjust the financial effect of others, thereby adjusting agency theory dynamics. These results hold practical significance for SMEs in multiple ways. SMEs should embrace configurational approach to comprehend their agency dynamics. The configurational approach of CG mechanisms is the way forward for SMEs, which are known to be financially constrained. In other words, the fact that the resiliency of SMEs is very often questioned calls for the configurational approach, where different CG mechanisms coexist to drive FP. The study is by far the first of its kind to investigate the CG of listed SMEs against the backdrop of the configurational approach. The findings will benefit industry practitioners, academics and regulatory bodies to visualize the governance practices through the lenses of configurational approach.Corporate governance, configurational approach and financial performance: some evidence from Indian listed SMEs
Kuldeep Singh, Shailesh Rastogi
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Public listing of small and medium enterprises (SMEs) stimulates unremitting transformations into their corporate governance (CG) practices. These transformations in CG are likely to impact the financial performance (FP). The current study examines how individual corporate CG mechanisms and their mutual interactions (configurational approach) stimulate the FP of listed SMEs. The study selects promoters’ ownership (PO), the board (B-INX) and information disclosures (DISC) as individual CG mechanisms. In addition, market competition (COMP) is considered a form of external governance/regulation.

The study uses five years of panel data (2018–2022) of 80 SMEs listed on the Bombay Stock Exchange’s (BSE) SME listing platform in India. Panel data fixed effects and cluster robust standard errors estimated. In addition to the impact of individual CG mechanisms, their mutual interactions (configurational approach) are tested using moderated hierarchical regression and confirmed by slope tests.

The results signify the ineffectiveness of individual CG mechanisms when acting in silos. However, their mutual interactions drive the FP. A hierarchy of results is obtained. PO is the dominant form of internal CG, negatively influencing the relevance of B-INX and DISC. B-INX tends to adhere to good governance by positively moderating the impact of DISC on FP. Lastly, COMP acts as external governance that dominates the ownership effects. Findings reveal that the interactions among individual CG mechanisms are essential to the FP of listed SMEs. Such interactions adjust the agency theory dynamics of CG in these firms.

The study takes a holistic approach to investigate the agency theory dynamics via the mutual interactions among multiple CG forms. It highlights how the presence of a dominant form of CG can adjust the financial effect of others, thereby adjusting agency theory dynamics.

These results hold practical significance for SMEs in multiple ways. SMEs should embrace configurational approach to comprehend their agency dynamics. The configurational approach of CG mechanisms is the way forward for SMEs, which are known to be financially constrained. In other words, the fact that the resiliency of SMEs is very often questioned calls for the configurational approach, where different CG mechanisms coexist to drive FP.

The study is by far the first of its kind to investigate the CG of listed SMEs against the backdrop of the configurational approach. The findings will benefit industry practitioners, academics and regulatory bodies to visualize the governance practices through the lenses of configurational approach.

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Corporate governance, configurational approach and financial performance: some evidence from Indian listed SMEs10.1108/BIJ-10-2022-0658Benchmarking: An International Journal2023-04-25© 2023 Emerald Publishing LimitedKuldeep SinghShailesh RastogiBenchmarking: An International Journalahead-of-printahead-of-print2023-04-2510.1108/BIJ-10-2022-0658https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0658/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
A non-parametric synthesis measure for board quality: empirical evidence from Indian bankshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0663/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe paper aims to craft a non-parametric composite value for the board quality of Indian banks where the weights can be assigned endogenously. The study employed a non-parametric data envelopment analysis (DEA)-based novel extension known as the benefit of doubt approach. To measure the strength of the Indian bank corporate board in terms of board efficiency (BEF), the study used a mixed approach, i.e. first, the study calculates the percentile ranks of the five attributes that the study assumes are the characteristics of the strong board including board size, number of outside directors, frequency of meetings, non-duality leadership and board gender diversity. Thereafter, the study performs the benefit-to-doubt approach to finally measure the efficiency of the board. The findings of the study establish that the methodological framework present in the study to measure the strength of the board in terms of BEF has been a much superior method over the other weighted and non-weighted linear average methods. This methodology aids the shareholders, investors and regulatory bodies in rating the Indian banks based on their strength in terms of better monitoring boards and ensuring a smooth agent–owner relationship. The benefit of doubt approach has been a unique and novel methodology to craft the composite value for any multidimensional phenomenon. One of the major benefits of using this approach is that it assigns the weights endogenously to each dimension and thereafter collectively determines the efficiency of such a phenomenon.A non-parametric synthesis measure for board quality: empirical evidence from Indian banks
Rohit Kumar Singh, Supran Kumar Sharma
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The paper aims to craft a non-parametric composite value for the board quality of Indian banks where the weights can be assigned endogenously.

The study employed a non-parametric data envelopment analysis (DEA)-based novel extension known as the benefit of doubt approach. To measure the strength of the Indian bank corporate board in terms of board efficiency (BEF), the study used a mixed approach, i.e. first, the study calculates the percentile ranks of the five attributes that the study assumes are the characteristics of the strong board including board size, number of outside directors, frequency of meetings, non-duality leadership and board gender diversity. Thereafter, the study performs the benefit-to-doubt approach to finally measure the efficiency of the board.

The findings of the study establish that the methodological framework present in the study to measure the strength of the board in terms of BEF has been a much superior method over the other weighted and non-weighted linear average methods.

This methodology aids the shareholders, investors and regulatory bodies in rating the Indian banks based on their strength in terms of better monitoring boards and ensuring a smooth agent–owner relationship.

The benefit of doubt approach has been a unique and novel methodology to craft the composite value for any multidimensional phenomenon. One of the major benefits of using this approach is that it assigns the weights endogenously to each dimension and thereafter collectively determines the efficiency of such a phenomenon.

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A non-parametric synthesis measure for board quality: empirical evidence from Indian banks10.1108/BIJ-10-2022-0663Benchmarking: An International Journal2023-05-19© 2023 Emerald Publishing LimitedRohit Kumar SinghSupran Kumar SharmaBenchmarking: An International Journalahead-of-printahead-of-print2023-05-1910.1108/BIJ-10-2022-0663https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0663/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Examining the effects of technology–organization–environment framework on operational performance through supply chain integration of the firmhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0665/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to investigate the role of organizational and technological enablers and their arrangement and alignment with the external environment to facilitate supply chain integration (SCI), which consequently improves operational performance. The paper uses a structural equation modeling approach and the data from 307 manufacturing firms from the International Manufacturing Strategy Survey version VI for hypotheses testing. The findings of the study reveal that (1) the alignment and particular arrangement of the sociotechnical organizational factors enable the SCI of a firm, (2) suitable organizational arrangements help in leveraging SCI under environmental pressures, and (3) SCI leverages the relationship between sociotechnical organizational factors and operational performance of the firm. This paper informs managers that SCI leverages the operational performance of firms under heightened environmental pressures. Developing suitable manufacturing technologies infrastructure followed by organizational practices aligned with the manufacturing technologies make it easier to realize SCI. This study explores the interaction of technological, organizational, and environmental factors as driving and enabling factors that help achieve SCI. Firms that develop an open and collaborative environment and use communication and integrative technologies to complement their work practices better cope with external pressures. These modern forms of working and the use of technologies facilitate SCI and leverage it effectively to positively impact firm performance.Examining the effects of technology–organization–environment framework on operational performance through supply chain integration of the firm
Kamran Ali Chatha, Muhammad Shakeel Sadiq Jajja, Fatima Gillani, Sami Farooq
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims to investigate the role of organizational and technological enablers and their arrangement and alignment with the external environment to facilitate supply chain integration (SCI), which consequently improves operational performance.

The paper uses a structural equation modeling approach and the data from 307 manufacturing firms from the International Manufacturing Strategy Survey version VI for hypotheses testing.

The findings of the study reveal that (1) the alignment and particular arrangement of the sociotechnical organizational factors enable the SCI of a firm, (2) suitable organizational arrangements help in leveraging SCI under environmental pressures, and (3) SCI leverages the relationship between sociotechnical organizational factors and operational performance of the firm.

This paper informs managers that SCI leverages the operational performance of firms under heightened environmental pressures. Developing suitable manufacturing technologies infrastructure followed by organizational practices aligned with the manufacturing technologies make it easier to realize SCI.

This study explores the interaction of technological, organizational, and environmental factors as driving and enabling factors that help achieve SCI. Firms that develop an open and collaborative environment and use communication and integrative technologies to complement their work practices better cope with external pressures. These modern forms of working and the use of technologies facilitate SCI and leverage it effectively to positively impact firm performance.

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Examining the effects of technology–organization–environment framework on operational performance through supply chain integration of the firm10.1108/BIJ-10-2022-0665Benchmarking: An International Journal2023-07-24© 2023 Emerald Publishing LimitedKamran Ali ChathaMuhammad Shakeel Sadiq JajjaFatima GillaniSami FarooqBenchmarking: An International Journalahead-of-printahead-of-print2023-07-2410.1108/BIJ-10-2022-0665https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0665/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Sustainability 4.0 in services: a systematic review of the literaturehttps://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0670/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aimed to identify the impact that Industry 4.0 can have on the service sector and how its combination can generate benefits for Sustainability 4.0 in the context of the Triple Bottom Line. A Systematic Literature Review (RSL) was developed using the following combinations of keywords on the Web of Science and Scopus databases: Industry 4.0 And Sustainability, Industry 4.0 And Service, and Industry 4.0 And Sustainable Development, in which 24 papers were selected. As a result, the authors found 100 benefits for sustainable development, which were further categorized into 54 advantages for the economic area, 25 for the social segment and 21 for environmental aspects. In this way, the results can help private companies understand the use of these technologies aimed at sustainable growth, plus bolstering the government to conduct public policies to encourage these practices in technology organizations. As a practical implication, this study offers insight into the evolution of sustainable development. It enables the emergence of works that wish to explore the service sector, providing relevant information for decision-making and influencing managers and policymakers on the importance of applying Industry 4.0 toward the sustainability of the service sector and its applications. The originality of this study lies in expanding the understanding generated by 4.0 technologies, by diverting attention from the manufacturing and agricultural sectors, which have abundant literature on the subject. With this, this work demonstrated that modern technologies have greater possibilities of an action directed at the service sector, in addition to being able to contribute to Sustainability 4.0 from the perspective of the sustainability tripod.Sustainability 4.0 in services: a systematic review of the literature
Igor Fellype Loureiro Valenca Filgueiras, Fagner José Coutinho De Melo
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aimed to identify the impact that Industry 4.0 can have on the service sector and how its combination can generate benefits for Sustainability 4.0 in the context of the Triple Bottom Line.

A Systematic Literature Review (RSL) was developed using the following combinations of keywords on the Web of Science and Scopus databases: Industry 4.0 And Sustainability, Industry 4.0 And Service, and Industry 4.0 And Sustainable Development, in which 24 papers were selected.

As a result, the authors found 100 benefits for sustainable development, which were further categorized into 54 advantages for the economic area, 25 for the social segment and 21 for environmental aspects. In this way, the results can help private companies understand the use of these technologies aimed at sustainable growth, plus bolstering the government to conduct public policies to encourage these practices in technology organizations.

As a practical implication, this study offers insight into the evolution of sustainable development. It enables the emergence of works that wish to explore the service sector, providing relevant information for decision-making and influencing managers and policymakers on the importance of applying Industry 4.0 toward the sustainability of the service sector and its applications.

The originality of this study lies in expanding the understanding generated by 4.0 technologies, by diverting attention from the manufacturing and agricultural sectors, which have abundant literature on the subject. With this, this work demonstrated that modern technologies have greater possibilities of an action directed at the service sector, in addition to being able to contribute to Sustainability 4.0 from the perspective of the sustainability tripod.

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Sustainability 4.0 in services: a systematic review of the literature10.1108/BIJ-10-2022-0670Benchmarking: An International Journal2023-07-21© 2023 Emerald Publishing LimitedIgor Fellype Loureiro Valenca FilgueirasFagner José Coutinho De MeloBenchmarking: An International Journalahead-of-printahead-of-print2023-07-2110.1108/BIJ-10-2022-0670https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2022-0670/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Efficiency analysis of the OECD countries' long-term productivity using DEA and TOPSIS approacheshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2021-0662/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to investigate the performance of OECD countries' long-term productivity during the period of 1975–2018. This study employed different approaches to evaluate how efficiency scores vary with changes in inputs and outputs: Data Envelopment Analysis (CRS, VRS and FDH), TOPSIS and TOPSIS of these scores. The findings suggest that, during the period of this study, countries with higher freedom of religion and with Presidential democracy regimes are positively associated with higher productivity. To the best of the authors’ knowledge, this is the first study that uses efficiency models to assess the productivity levels of OECD countries based on several contextual variables that can potentially affect it.Efficiency analysis of the OECD countries' long-term productivity using DEA and TOPSIS approaches
Peter Wanke, Jorge Junio Moreira Antunes, Antônio L. L. Filgueira, Flavia Michelotto, Isadora G. E. Tardin, Yong Tan
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims to investigate the performance of OECD countries' long-term productivity during the period of 1975–2018.

This study employed different approaches to evaluate how efficiency scores vary with changes in inputs and outputs: Data Envelopment Analysis (CRS, VRS and FDH), TOPSIS and TOPSIS of these scores.

The findings suggest that, during the period of this study, countries with higher freedom of religion and with Presidential democracy regimes are positively associated with higher productivity.

To the best of the authors’ knowledge, this is the first study that uses efficiency models to assess the productivity levels of OECD countries based on several contextual variables that can potentially affect it.

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Efficiency analysis of the OECD countries' long-term productivity using DEA and TOPSIS approaches10.1108/BIJ-11-2021-0662Benchmarking: An International Journal2023-05-05© 2023 Emerald Publishing LimitedPeter WankeJorge Junio Moreira AntunesAntônio L. L. FilgueiraFlavia MichelottoIsadora G. E. TardinYong TanBenchmarking: An International Journalahead-of-printahead-of-print2023-05-0510.1108/BIJ-11-2021-0662https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2021-0662/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
A qualitative approach to investigate stakeholders' engagement in construction projectshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2021-0663/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestStakeholder engagement in construction projects is an ingredient that contributes to project optimal performance. Many developing countries have a paucity of literature about stakeholders' engagement in construction projects. Therefore, the study investigated South Africa's shareholders' engagement in construction projects and recommended possible measures to mitigate potential limitations. The researchers collated data from South African experts in stakeholder engagement via a phenomenology type of qualitative research design. They explored the “perceived hindrances” facing stakeholders' engagement in construction projects and proffer measures to mitigate them. The study analysed collected data via thematic analysis and achieved saturation. Three themes emerged from the analysed data. Findings show that efficient stakeholder engagement will enhance team collaboration and integrated construction project delivery. Results identified the perceived limitations facing stakeholders' engagement in South Africa's construction projects and categorised them into individual perceived hindrances, organisational perceived hindrances and government-related perceived hindrances. Also, findings proffer measures to mitigate perceived hindrances via policies and programmes within the sector. Besides enhancing policymakers and other stakeholders in South Africa's construction industry to understand the benefits of stakeholder engagement better, the study may stir up the construction sector's stakeholders to embrace enhanced and effective stakeholders' management. This study contributes to construction project practice that involves stakeholders, as it reveals the underlying causes of perceived hindrances facing stakeholders' engagement in construction projects. Also, it proffers feasible solutions to mitigate these hindrances and enhance stakeholders' engagement within South Africa's construction projects.A qualitative approach to investigate stakeholders' engagement in construction projects
Andrew Ebekozien, Clinton Ohis Aigbavboa, Mantoa Ramotshela
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Stakeholder engagement in construction projects is an ingredient that contributes to project optimal performance. Many developing countries have a paucity of literature about stakeholders' engagement in construction projects. Therefore, the study investigated South Africa's shareholders' engagement in construction projects and recommended possible measures to mitigate potential limitations.

The researchers collated data from South African experts in stakeholder engagement via a phenomenology type of qualitative research design. They explored the “perceived hindrances” facing stakeholders' engagement in construction projects and proffer measures to mitigate them. The study analysed collected data via thematic analysis and achieved saturation. Three themes emerged from the analysed data.

Findings show that efficient stakeholder engagement will enhance team collaboration and integrated construction project delivery. Results identified the perceived limitations facing stakeholders' engagement in South Africa's construction projects and categorised them into individual perceived hindrances, organisational perceived hindrances and government-related perceived hindrances. Also, findings proffer measures to mitigate perceived hindrances via policies and programmes within the sector.

Besides enhancing policymakers and other stakeholders in South Africa's construction industry to understand the benefits of stakeholder engagement better, the study may stir up the construction sector's stakeholders to embrace enhanced and effective stakeholders' management.

This study contributes to construction project practice that involves stakeholders, as it reveals the underlying causes of perceived hindrances facing stakeholders' engagement in construction projects. Also, it proffers feasible solutions to mitigate these hindrances and enhance stakeholders' engagement within South Africa's construction projects.

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A qualitative approach to investigate stakeholders' engagement in construction projects10.1108/BIJ-11-2021-0663Benchmarking: An International Journal2023-04-04© 2023 Andrew Ebekozien, Clinton Ohis Aigbavboa and Mantoa RamotshelaAndrew EbekozienClinton Ohis AigbavboaMantoa RamotshelaBenchmarking: An International Journalahead-of-printahead-of-print2023-04-0410.1108/BIJ-11-2021-0663https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2021-0663/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Andrew Ebekozien, Clinton Ohis Aigbavboa and Mantoa Ramotshelahttp://creativecommons.org/licences/by/4.0/legalcode
Optimization of a production inventory model of imperfect quality items for three-layer supply chain in fuzzy environmenthttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2021-0678/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestGood management strives to align and corporate processes for more attention being paid to supply chain management. Firms realize that greater co-operation and improved coordination can help to manage the entire supply chain more efficiently. The imperfect quality item is one of the most important issues that affect the expected profit of green supply chain. The imprecise cost with screening process of poor quality items posed in supply chain is the subject of this study. The present study explores production model for imperfect items having uncertain cost parameters with three-layer supply chain encompassing supplier, manufacturer and retailer. The model is considering the impact of business tactics such as order size, production rate, production cost and appropriate times in various sectors on collaborative marketing systems. Due to imprecise cost parameters, the pentagonal fuzzy numbers are set to fuzzify the total cost and defuzzifition by using graded mean integration. This study offers an explicit condition in uncertain environment to manage the imperfect quality item to increase the potential profit of the supply chain. The influence of changes in parameter values on the optimal inventory policy under fuzziness is provided managerial insights. This model makes a significant contribution to fuzzy inference. The results of the study provide a trading strategy for the industry to avoid losses. The prescribed study can be suitable for the industries like sculpture, jewelry, pottery, etc.Optimization of a production inventory model of imperfect quality items for three-layer supply chain in fuzzy environment
Ritu Arora, Anand Chauhan, Anubhav Pratap Singh, Renu Sharma
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Good management strives to align and corporate processes for more attention being paid to supply chain management. Firms realize that greater co-operation and improved coordination can help to manage the entire supply chain more efficiently. The imperfect quality item is one of the most important issues that affect the expected profit of green supply chain. The imprecise cost with screening process of poor quality items posed in supply chain is the subject of this study.

The present study explores production model for imperfect items having uncertain cost parameters with three-layer supply chain encompassing supplier, manufacturer and retailer. The model is considering the impact of business tactics such as order size, production rate, production cost and appropriate times in various sectors on collaborative marketing systems. Due to imprecise cost parameters, the pentagonal fuzzy numbers are set to fuzzify the total cost and defuzzifition by using graded mean integration.

This study offers an explicit condition in uncertain environment to manage the imperfect quality item to increase the potential profit of the supply chain. The influence of changes in parameter values on the optimal inventory policy under fuzziness is provided managerial insights.

This model makes a significant contribution to fuzzy inference. The results of the study provide a trading strategy for the industry to avoid losses. The prescribed study can be suitable for the industries like sculpture, jewelry, pottery, etc.

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Optimization of a production inventory model of imperfect quality items for three-layer supply chain in fuzzy environment10.1108/BIJ-11-2021-0678Benchmarking: An International Journal2023-08-28© 2023 Emerald Publishing LimitedRitu AroraAnand ChauhanAnubhav Pratap SinghRenu SharmaBenchmarking: An International Journalahead-of-printahead-of-print2023-08-2810.1108/BIJ-11-2021-0678https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2021-0678/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Cellular manufacturing system: a descriptive bibliometric analysis, framework, implementation steps and future research directionhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2021-0703/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this article is to conduct a bibliometric analysis of the cellular manufacturing system (CMS) literature published from 1982–2021 to identify key issues and trends for the future. A six-stage methodology is used to conduct a literature review, which includes: (1) article collection; (2) inclusion/exclusion criteria; (3) reviewing the articles; (4) analyzing the articles; (5) framework development; and (6) future research directions. A total of 936 CMS-specific articles are reviewed. This paper made use of three software tools: the R package, VOSviewer and SciMAT. According to the findings, the majority of CM researchers focused on cell formation and design. The USA, Iran and India are the top three leading publishers. Additionally, the gap and future direction of CM are discussed. To the best of the authors' knowledge, the current study is the first attempt to investigate CMS evaluation through bibliometric and thematic analysis and provides a decisional framework as well as steps for CMS adoption. For individuals who are interested in understanding more about CMS and its evolution, this paper offers a starting point.Cellular manufacturing system: a descriptive bibliometric analysis, framework, implementation steps and future research direction
Vikrant Sharma, Dheeraj Nimawat
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this article is to conduct a bibliometric analysis of the cellular manufacturing system (CMS) literature published from 1982–2021 to identify key issues and trends for the future.

A six-stage methodology is used to conduct a literature review, which includes: (1) article collection; (2) inclusion/exclusion criteria; (3) reviewing the articles; (4) analyzing the articles; (5) framework development; and (6) future research directions. A total of 936 CMS-specific articles are reviewed. This paper made use of three software tools: the R package, VOSviewer and SciMAT.

According to the findings, the majority of CM researchers focused on cell formation and design. The USA, Iran and India are the top three leading publishers. Additionally, the gap and future direction of CM are discussed.

To the best of the authors' knowledge, the current study is the first attempt to investigate CMS evaluation through bibliometric and thematic analysis and provides a decisional framework as well as steps for CMS adoption. For individuals who are interested in understanding more about CMS and its evolution, this paper offers a starting point.

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Cellular manufacturing system: a descriptive bibliometric analysis, framework, implementation steps and future research direction10.1108/BIJ-11-2021-0703Benchmarking: An International Journal2023-05-26© 2023 Emerald Publishing LimitedVikrant SharmaDheeraj NimawatBenchmarking: An International Journalahead-of-printahead-of-print2023-05-2610.1108/BIJ-11-2021-0703https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2021-0703/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Multi-criteria decision-making methods: application in humanitarian operationshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0673/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to examine and compare extant literature on the application of multi-criteria decision-making (MCDM) techniques in humanitarian operations (HOs) and humanitarian supply chains (HSCs). It identifies the status of existing research in the field and suggests a roadmap for academicians to undertake further research in HOs and HSCs using MCDM techniques. The paper systematically reviews the research on MCDM applications in HO and HSC domains from 2011 to 2022, as the field gained traction post-2004 Indian Ocean Tsunami phenomena. In the first step, an exhaustive search for journal articles is conducted using 48 keyword searches. To ensure quality, only those articles published in journals featuring in the first quartile of the Scimago Journal Ranking were selected. A total of 103 peer-reviewed articles were selected for the review and then segregated into different categories for analysis. The paper highlights insufficient high-quality research in HOs that utilizes MCDM methods. It proposes a roadmap for scholars to enhance the research outcomes by advocating adopting mixed methods. The analysis of various studies revealed a notable absence of contextual reference. A contextual mind map specific to HOs has been developed to assist future research endeavors. This resource can guide researchers in determining the appropriate contextual framework for their studies. This paper will help practitioners understand the research carried out in the field. The aspiring researchers will identify the gap in the extant research and work on future research directions. To the best of the authors’ knowledge, this is the first literature review on applying MCDM in HOs and HSCs. It summarises the current status and proposes future research directions.Multi-criteria decision-making methods: application in humanitarian operations
Aniruddh Nain, Deepika Jain, Ashish Trivedi
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims to examine and compare extant literature on the application of multi-criteria decision-making (MCDM) techniques in humanitarian operations (HOs) and humanitarian supply chains (HSCs). It identifies the status of existing research in the field and suggests a roadmap for academicians to undertake further research in HOs and HSCs using MCDM techniques.

The paper systematically reviews the research on MCDM applications in HO and HSC domains from 2011 to 2022, as the field gained traction post-2004 Indian Ocean Tsunami phenomena. In the first step, an exhaustive search for journal articles is conducted using 48 keyword searches. To ensure quality, only those articles published in journals featuring in the first quartile of the Scimago Journal Ranking were selected. A total of 103 peer-reviewed articles were selected for the review and then segregated into different categories for analysis.

The paper highlights insufficient high-quality research in HOs that utilizes MCDM methods. It proposes a roadmap for scholars to enhance the research outcomes by advocating adopting mixed methods. The analysis of various studies revealed a notable absence of contextual reference. A contextual mind map specific to HOs has been developed to assist future research endeavors. This resource can guide researchers in determining the appropriate contextual framework for their studies.

This paper will help practitioners understand the research carried out in the field. The aspiring researchers will identify the gap in the extant research and work on future research directions.

To the best of the authors’ knowledge, this is the first literature review on applying MCDM in HOs and HSCs. It summarises the current status and proposes future research directions.

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Multi-criteria decision-making methods: application in humanitarian operations10.1108/BIJ-11-2022-0673Benchmarking: An International Journal2023-06-13© 2023 Emerald Publishing LimitedAniruddh NainDeepika JainAshish TrivediBenchmarking: An International Journalahead-of-printahead-of-print2023-06-1310.1108/BIJ-11-2022-0673https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0673/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Big data analytics adaptive prospects in sustainable manufacturing supply chainhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0690/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestDespite the current progress in realizing how Big Data Analytics can considerably enhance the Sustainable Manufacturing Supply Chain (SMSC), there is a major gap in the storyline relating factors of Big Data operations in managing information and trust among several operations of SMSC. This study attempts to fill this gap by studying the key enablers of using Big Data in SMSC operations obtained from the internet of Things (IoT) devices, group behavior parameters, social networks and ecosystem framework. Adaptive Prospects (Improving SC performance, combating counterfeits, Productivity, Transparency, Security and Safety, Asset Management and Communication) are the constructs that this research first conceptualizes, defines and then evaluates in studying Big Data Analytics based operations in SMSC considering best worst method (BWM) technique. To begin, two situations are explored one with Big Data Analytics and the other without are addressed using empirical studies. Second, Big Data deployment in addressing MSC barriers and synergistic role in achieving the goals of SMSC is analyzed. The study identifies lesser encounters of barriers and higher benefits of big data analytics in the SMSC scenario. The research outcome revealed that to handle operations efficiently a 360-degree view of suppliers, distributors and logistics providers' information and trust is essential. In the Post-COVID scenario, the supply chain practitioners may use the supply chain partner's data to develop resiliency and achieve sustainability. The unique value that this study adds to the research is, it links the data, trust and sustainability aspects of the Manufacturing Supply Chain (MSC).Big data analytics adaptive prospects in sustainable manufacturing supply chain
Rohit Raj, Vimal Kumar, Bhavin Shah
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Despite the current progress in realizing how Big Data Analytics can considerably enhance the Sustainable Manufacturing Supply Chain (SMSC), there is a major gap in the storyline relating factors of Big Data operations in managing information and trust among several operations of SMSC. This study attempts to fill this gap by studying the key enablers of using Big Data in SMSC operations obtained from the internet of Things (IoT) devices, group behavior parameters, social networks and ecosystem framework.

Adaptive Prospects (Improving SC performance, combating counterfeits, Productivity, Transparency, Security and Safety, Asset Management and Communication) are the constructs that this research first conceptualizes, defines and then evaluates in studying Big Data Analytics based operations in SMSC considering best worst method (BWM) technique.

To begin, two situations are explored one with Big Data Analytics and the other without are addressed using empirical studies. Second, Big Data deployment in addressing MSC barriers and synergistic role in achieving the goals of SMSC is analyzed. The study identifies lesser encounters of barriers and higher benefits of big data analytics in the SMSC scenario.

The research outcome revealed that to handle operations efficiently a 360-degree view of suppliers, distributors and logistics providers' information and trust is essential.

In the Post-COVID scenario, the supply chain practitioners may use the supply chain partner's data to develop resiliency and achieve sustainability.

The unique value that this study adds to the research is, it links the data, trust and sustainability aspects of the Manufacturing Supply Chain (MSC).

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Big data analytics adaptive prospects in sustainable manufacturing supply chain10.1108/BIJ-11-2022-0690Benchmarking: An International Journal2023-09-15© 2023 Emerald Publishing LimitedRohit RajVimal KumarBhavin ShahBenchmarking: An International Journalahead-of-printahead-of-print2023-09-1510.1108/BIJ-11-2022-0690https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0690/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Opportunity vs necessity motives: an analysis of the factors affecting early-stage entrepreneurial activities in Indiahttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0692/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims at measuring the factors affecting early-stage entrepreneurial activity by opportunity vs necessity motives in India using theory of planned behaviour. The study is based on the Adult Population Survey (APS) of Global Entrepreneurship Monitor (GEM), covering 4,165 respondents in 2018. The data has been analysed using descriptive statistics, chi-square test, analysis of variance and logistics regression. The theory of planned behaviour has been used to identify the determinants of early-stage entrepreneurial activity by opportunity vs necessity motives. About 13.1% of the respondents reported early-stage entrepreneurial activity, of which opportunity motives were reported by 6.5% respondents, necessity motives by 5.4% respondents and the remaining 1.2% respondents reported other motives. Further, the mean difference in early-stage entrepreneurial activities by motives shows the domination of opportunity-driven entrepreneurial activities. Finally, marginal effects of all determining variables and three components of the theory of planned behaviour, i.e. attitude towards entrepreneurship (ATE), perceived subjective norm (PSN) and perceived behavioural control (PBC), have been estimated on opportunity vs necessity motives of early-stage entrepreneurial activities. This paper contributes theoretically and practically to the existing body of knowledge by predicting the factors affecting opportunity vs necessity motives of early-stage entrepreneurial activities by applying the theory of planned behaviour. Considering the current focus of the government on promoting entrepreneurship, this piece of research can be valuable in adopting a motive-based approach in implementing entrepreneurial initiatives. This paper provides unique insights into developing a policy framework for promoting new ventures based on the perceived motives of the entrepreneurs.Opportunity vs necessity motives: an analysis of the factors affecting early-stage entrepreneurial activities in India
Jabir Ali
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims at measuring the factors affecting early-stage entrepreneurial activity by opportunity vs necessity motives in India using theory of planned behaviour.

The study is based on the Adult Population Survey (APS) of Global Entrepreneurship Monitor (GEM), covering 4,165 respondents in 2018. The data has been analysed using descriptive statistics, chi-square test, analysis of variance and logistics regression. The theory of planned behaviour has been used to identify the determinants of early-stage entrepreneurial activity by opportunity vs necessity motives.

About 13.1% of the respondents reported early-stage entrepreneurial activity, of which opportunity motives were reported by 6.5% respondents, necessity motives by 5.4% respondents and the remaining 1.2% respondents reported other motives. Further, the mean difference in early-stage entrepreneurial activities by motives shows the domination of opportunity-driven entrepreneurial activities. Finally, marginal effects of all determining variables and three components of the theory of planned behaviour, i.e. attitude towards entrepreneurship (ATE), perceived subjective norm (PSN) and perceived behavioural control (PBC), have been estimated on opportunity vs necessity motives of early-stage entrepreneurial activities.

This paper contributes theoretically and practically to the existing body of knowledge by predicting the factors affecting opportunity vs necessity motives of early-stage entrepreneurial activities by applying the theory of planned behaviour. Considering the current focus of the government on promoting entrepreneurship, this piece of research can be valuable in adopting a motive-based approach in implementing entrepreneurial initiatives.

This paper provides unique insights into developing a policy framework for promoting new ventures based on the perceived motives of the entrepreneurs.

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Opportunity vs necessity motives: an analysis of the factors affecting early-stage entrepreneurial activities in India10.1108/BIJ-11-2022-0692Benchmarking: An International Journal2023-11-27© 2023 Emerald Publishing LimitedJabir AliBenchmarking: An International Journalahead-of-printahead-of-print2023-11-2710.1108/BIJ-11-2022-0692https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0692/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
External knowledge sourcing, organizational ambidexterity and manufacturing performance: a new insight for dynamic operation managementhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0695/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study intends to examine the relationships between external knowledge sourcing (EKS), organizational ambidexterity (OA), and manufacturing performance (MP) in the context of large manufacturing firms within a dynamic environment setting. The research framework and derived hypotheses are grounded in the knowledge-based view (KBV) and dynamic capability (DC) theories. A self-administered online survey was used in this study to gather data. Respondents were the operation leaders representing large manufacturing firms. The collected data were screened for invalid responses, and hypotheses were tested using structural equation modeling. The study reveals that OA and EKS play key roles in achieving a better MP. Likewise, OA also mediates the relationship between EKS and MP. Cross-sectional data were collected from large manufacturing firms within five focus sectors in Malaysia. A similar study can be conducted with more sectors of different contexts to confirm the findings. Knowledge is critical for the firm to react to environmental dynamism, and the ability to manage it ambidextrously will enable the firm to enhance its performance. This study offers empirical insights from the perspective of the large manufacturing firms in Malaysia, which are undergoing an Industrial Revolution 4.0 (IR4.0) transformation. This study bridges the knowledge gap by revealing the value that EKS can facilitate MP, exploring OA as the prevalent factor and demonstrating how KBV and DC can be applied in this study.External knowledge sourcing, organizational ambidexterity and manufacturing performance: a new insight for dynamic operation management
Seng Cheong Cheah, Cheng Ling Tan
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study intends to examine the relationships between external knowledge sourcing (EKS), organizational ambidexterity (OA), and manufacturing performance (MP) in the context of large manufacturing firms within a dynamic environment setting. The research framework and derived hypotheses are grounded in the knowledge-based view (KBV) and dynamic capability (DC) theories.

A self-administered online survey was used in this study to gather data. Respondents were the operation leaders representing large manufacturing firms. The collected data were screened for invalid responses, and hypotheses were tested using structural equation modeling.

The study reveals that OA and EKS play key roles in achieving a better MP. Likewise, OA also mediates the relationship between EKS and MP.

Cross-sectional data were collected from large manufacturing firms within five focus sectors in Malaysia. A similar study can be conducted with more sectors of different contexts to confirm the findings.

Knowledge is critical for the firm to react to environmental dynamism, and the ability to manage it ambidextrously will enable the firm to enhance its performance.

This study offers empirical insights from the perspective of the large manufacturing firms in Malaysia, which are undergoing an Industrial Revolution 4.0 (IR4.0) transformation. This study bridges the knowledge gap by revealing the value that EKS can facilitate MP, exploring OA as the prevalent factor and demonstrating how KBV and DC can be applied in this study.

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External knowledge sourcing, organizational ambidexterity and manufacturing performance: a new insight for dynamic operation management10.1108/BIJ-11-2022-0695Benchmarking: An International Journal2023-07-14© 2023 Emerald Publishing LimitedSeng Cheong CheahCheng Ling TanBenchmarking: An International Journalahead-of-printahead-of-print2023-07-1410.1108/BIJ-11-2022-0695https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0695/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Leveraging human resource management practices during mergers and acquisitions: a bibliometric analysis and future research agendahttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0696/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestDespite enormous literature on Human Resource Management (HRM) practices in the context of Mergers and Acquisitions (M&As), researchers have not come up with a synthesis that integrates the role and importance of HRM practices during M&As. This study aims to identify, analyse and synthesise existing literature to discover associated HRM practices that facilitate organisational change during M&As. Bibliometric analysis is performed using 473 research articles entailing 871 authors from 62 countries (published in Scopus and WoS listed journals), followed by a thematic cluster analysis using bibliographic coupling. The analysis is performed using different means as citation analysis, cluster analysis and keyword analysis to reveal the most significant publications, authors, keywords, trends and future research questions. The results are primarily descriptive and aim at capturing a panoramic view of what was already written on the topic so far. The bibliometric analysis is conducted using different means like citation analysis, cluster analysis and keyword analysis to reveal the most significant publications, notable authors, keywords, current research trends and future research questions. Further, the bibliographic coupling analysis led to the identification of the following six clusters: (1) coping strategies during and post-M&As; (2) changes in individual and organisational identification during and post-M&As; (3) role of cultural and transformational leadership in M&As success; (4) HRM practices to develop employee capabilities post-M&As; (5) case studies and success stories of M&As; and (6) organisational readiness for M&As. This study has theoretical and practical implications and suggests future research directions. The authors also propose an abstruse model for HRM practices during M&A process for further investigation. This is the first bibliometric study to explore the vast extant literature in M&A research related to the role of HRM practices in the execution of successful M&As.Leveraging human resource management practices during mergers and acquisitions: a bibliometric analysis and future research agenda
Sunil Budhiraja, Mahima Thakur, Mohini Yadav
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Despite enormous literature on Human Resource Management (HRM) practices in the context of Mergers and Acquisitions (M&As), researchers have not come up with a synthesis that integrates the role and importance of HRM practices during M&As. This study aims to identify, analyse and synthesise existing literature to discover associated HRM practices that facilitate organisational change during M&As.

Bibliometric analysis is performed using 473 research articles entailing 871 authors from 62 countries (published in Scopus and WoS listed journals), followed by a thematic cluster analysis using bibliographic coupling. The analysis is performed using different means as citation analysis, cluster analysis and keyword analysis to reveal the most significant publications, authors, keywords, trends and future research questions.

The results are primarily descriptive and aim at capturing a panoramic view of what was already written on the topic so far. The bibliometric analysis is conducted using different means like citation analysis, cluster analysis and keyword analysis to reveal the most significant publications, notable authors, keywords, current research trends and future research questions. Further, the bibliographic coupling analysis led to the identification of the following six clusters: (1) coping strategies during and post-M&As; (2) changes in individual and organisational identification during and post-M&As; (3) role of cultural and transformational leadership in M&As success; (4) HRM practices to develop employee capabilities post-M&As; (5) case studies and success stories of M&As; and (6) organisational readiness for M&As.

This study has theoretical and practical implications and suggests future research directions. The authors also propose an abstruse model for HRM practices during M&A process for further investigation.

This is the first bibliometric study to explore the vast extant literature in M&A research related to the role of HRM practices in the execution of successful M&As.

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Leveraging human resource management practices during mergers and acquisitions: a bibliometric analysis and future research agenda10.1108/BIJ-11-2022-0696Benchmarking: An International Journal2023-06-28© 2023 Emerald Publishing LimitedSunil BudhirajaMahima ThakurMohini YadavBenchmarking: An International Journalahead-of-printahead-of-print2023-06-2810.1108/BIJ-11-2022-0696https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0696/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Research on the impact of the application of artificial intelligence technology on the sustainable development of mobile e-commercehttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0697/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis article aims to reveal the factors influencing the sustainable development of mobile e-commerce from both user and operational perspectives. It fills the gap in qualitative research on the sustainable development of artificial intelligence (AI) technology in mobile e-commerce based on the grounded theory. This study provides valuable insights and inspiration for sustainable development in this field and lays the theoretical foundation and research reference for future studies. Based on the grounded theory (GT), interview method was used to conduct the study. The impact of AI applications on mobile e-commerce is mainly reflected in three stages of the customer shopping process. They are pre-shopping, mid-shopping and after-shopping AI services and each of the three stages has its own separate dimensions that need attention. The study and its persistence aspects are discussed. The results of this study can provide forward-looking suggestions and paths for the construction and optimization of future e-commerce platforms, contribute to the sustainable development of e-commerce and contribute to the sustainable and healthy growth of the social economy. This study proposes sustainable development measures for the application of AI in mobile e-commerce, from operation to supervision, which is an important reference for promoting coordinated and rapid socio-economic development.Research on the impact of the application of artificial intelligence technology on the sustainable development of mobile e-commerce
Zhihang Deng, Meiwen Guo
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This article aims to reveal the factors influencing the sustainable development of mobile e-commerce from both user and operational perspectives. It fills the gap in qualitative research on the sustainable development of artificial intelligence (AI) technology in mobile e-commerce based on the grounded theory. This study provides valuable insights and inspiration for sustainable development in this field and lays the theoretical foundation and research reference for future studies.

Based on the grounded theory (GT), interview method was used to conduct the study.

The impact of AI applications on mobile e-commerce is mainly reflected in three stages of the customer shopping process. They are pre-shopping, mid-shopping and after-shopping AI services and each of the three stages has its own separate dimensions that need attention. The study and its persistence aspects are discussed.

The results of this study can provide forward-looking suggestions and paths for the construction and optimization of future e-commerce platforms, contribute to the sustainable development of e-commerce and contribute to the sustainable and healthy growth of the social economy.

This study proposes sustainable development measures for the application of AI in mobile e-commerce, from operation to supervision, which is an important reference for promoting coordinated and rapid socio-economic development.

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Research on the impact of the application of artificial intelligence technology on the sustainable development of mobile e-commerce10.1108/BIJ-11-2022-0697Benchmarking: An International Journal2023-09-25© 2023 Emerald Publishing LimitedZhihang DengMeiwen GuoBenchmarking: An International Journalahead-of-printahead-of-print2023-09-2510.1108/BIJ-11-2022-0697https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0697/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Theories, constructs and contexts in responsible leadership: a future research agendahttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0699/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe study explores the current research trends within the responsible leadership (RL) domain and proposes a future research agenda by conducting an extensive review of past research. The study aims to understand recent developments in theories, constructs and contexts in RL literature. Scopus database is used for the data collection on RL and patterns from 1998–2022. In total, 138 articles were covered for a systematic literature review (SLR) of RL behaviors. Further, the search was extended, and 109 more articles were included for bibliometric analysis of RL using R software. In total, 247 papers were reviewed. The results present the consequences and antecedents of RL behaviors with external and internal stakeholders. Literature also indicates that researchers are more attentive to empirical studies with internal stakeholders, such as responsible leaders' impact on employee outcomes. Among theories, stakeholder theory's normative integrative and instrumental perspectives are used with RL. The first limitation of the study is that this study collected data only from the Scopus database and the choice of language was English. Future studies may use other databases, languages and keywords. Instrumental and integrative RL behavioral styles would help balance organizations' financial and social goals. This research enhances the literature on RL by combining content and bibliometric analysis to develop a more systematic and comprehensive understanding of integrative and instrumental leadership behaviors.Theories, constructs and contexts in responsible leadership: a future research agenda
Priyanka Pathak, Sumi Jha
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The study explores the current research trends within the responsible leadership (RL) domain and proposes a future research agenda by conducting an extensive review of past research. The study aims to understand recent developments in theories, constructs and contexts in RL literature.

Scopus database is used for the data collection on RL and patterns from 1998–2022. In total, 138 articles were covered for a systematic literature review (SLR) of RL behaviors. Further, the search was extended, and 109 more articles were included for bibliometric analysis of RL using R software. In total, 247 papers were reviewed.

The results present the consequences and antecedents of RL behaviors with external and internal stakeholders. Literature also indicates that researchers are more attentive to empirical studies with internal stakeholders, such as responsible leaders' impact on employee outcomes. Among theories, stakeholder theory's normative integrative and instrumental perspectives are used with RL.

The first limitation of the study is that this study collected data only from the Scopus database and the choice of language was English. Future studies may use other databases, languages and keywords. Instrumental and integrative RL behavioral styles would help balance organizations' financial and social goals.

This research enhances the literature on RL by combining content and bibliometric analysis to develop a more systematic and comprehensive understanding of integrative and instrumental leadership behaviors.

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Theories, constructs and contexts in responsible leadership: a future research agenda10.1108/BIJ-11-2022-0699Benchmarking: An International Journal2023-08-01© 2023 Emerald Publishing LimitedPriyanka PathakSumi JhaBenchmarking: An International Journalahead-of-printahead-of-print2023-08-0110.1108/BIJ-11-2022-0699https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0699/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Customer satisfaction and airport efficiency in Brazil: a hybrid NDEA-AHP approachhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0702/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to measure and unveil the relationship between customer satisfaction and efficiency levels in the most relevant Brazilian airports. The authors utilize a two-stage network DEA (data envelopment analysis) and AHP (analytic hierarchy process) model as the cornerstones of the study. The first stage of the network productive structure focuses on examining the infrastructure efficiency of the selected airports, while the second stage assesses their business efficiency. Although the results indicate that infrastructure and business efficiency levels are heterogeneous and widely dispersed across airports, controlling the regression results with different contextual variables suggests that the impact of efficiency levels on customer satisfaction is mediated by a set of socio-economic and demographic (endogenous) and regulatory (exogenous) variables. Furthermore, encouraging investment in airports is necessary to achieve higher infrastructural efficiency and scale efficiency, thereby improving customer satisfaction. There is a scarcity of studies examining the relationships among customer satisfaction, privatization and airport efficiency, particularly in developing countries like Brazil.Customer satisfaction and airport efficiency in Brazil: a hybrid NDEA-AHP approach
Rafael Teixeira, Jorge Junio Moreira Antunes, Peter Wanke, Henrique Luiz Correa, Yong Tan
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims to measure and unveil the relationship between customer satisfaction and efficiency levels in the most relevant Brazilian airports.

The authors utilize a two-stage network DEA (data envelopment analysis) and AHP (analytic hierarchy process) model as the cornerstones of the study. The first stage of the network productive structure focuses on examining the infrastructure efficiency of the selected airports, while the second stage assesses their business efficiency.

Although the results indicate that infrastructure and business efficiency levels are heterogeneous and widely dispersed across airports, controlling the regression results with different contextual variables suggests that the impact of efficiency levels on customer satisfaction is mediated by a set of socio-economic and demographic (endogenous) and regulatory (exogenous) variables. Furthermore, encouraging investment in airports is necessary to achieve higher infrastructural efficiency and scale efficiency, thereby improving customer satisfaction.

There is a scarcity of studies examining the relationships among customer satisfaction, privatization and airport efficiency, particularly in developing countries like Brazil.

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Customer satisfaction and airport efficiency in Brazil: a hybrid NDEA-AHP approach10.1108/BIJ-11-2022-0702Benchmarking: An International Journal2023-07-19© 2023 Emerald Publishing LimitedRafael TeixeiraJorge Junio Moreira AntunesPeter WankeHenrique Luiz CorreaYong TanBenchmarking: An International Journalahead-of-printahead-of-print2023-07-1910.1108/BIJ-11-2022-0702https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0702/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Navigating COVID-19: unraveling supply chain disruptions through best-worst method and fuzzy TOPSIShttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0708/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe COVID-19 pandemic has caused significant disruptions to global supply chains (SCs), affecting the production, distribution, and transportation of goods and services. To mitigate these disruptions, it is essential to identify the barriers that have impeded the seamless operation of SCs. This study identifies these barriers and assesses their impact on supply chain network (SCN). To determine the relative importance of different barriers and rank the affected industries, a hybrid approach was employed, combining the best-worst method (BWM) and the technique for order preference by similarity to an ideal solution (TOPSIS). To accommodate the inherent uncertainties associated with the pandemic, a triangular fuzzy TOPSIS was used to represent the linguistic variable ratings provided by decision-makers. The study found that the airlines and hospitality industry was the most affected by the barriers, accounting for 46% of the total, followed by the healthcare industry (23%), the manufacturing industry (19%), and finally the consumer and retail industry (17%). This study is limited to the four critical industries and nine identified barriers. Other industries and barriers may have different weights and rankings. Nevertheless, the findings offer valuable insights for decision-makers in SC management, aiding them in mitigating the impact of COVID-19 on their operations and enhancing their resilience against future disruptions. This study enhances understanding of COVID-19’s impact on SCN and provides a framework for assessing disruptions using multi-criteria decision-making processes. The hybrid approach of BWM and TOPSIS in a fuzzy environment is unique and offers potential applicability in various evaluation contexts.Navigating COVID-19: unraveling supply chain disruptions through best-worst method and fuzzy TOPSIS
Irfan Ali, Vincent Charles, Umar Muhammad Modibbo, Tatiana Gherman, Srikant Gupta
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The COVID-19 pandemic has caused significant disruptions to global supply chains (SCs), affecting the production, distribution, and transportation of goods and services. To mitigate these disruptions, it is essential to identify the barriers that have impeded the seamless operation of SCs. This study identifies these barriers and assesses their impact on supply chain network (SCN).

To determine the relative importance of different barriers and rank the affected industries, a hybrid approach was employed, combining the best-worst method (BWM) and the technique for order preference by similarity to an ideal solution (TOPSIS). To accommodate the inherent uncertainties associated with the pandemic, a triangular fuzzy TOPSIS was used to represent the linguistic variable ratings provided by decision-makers.

The study found that the airlines and hospitality industry was the most affected by the barriers, accounting for 46% of the total, followed by the healthcare industry (23%), the manufacturing industry (19%), and finally the consumer and retail industry (17%).

This study is limited to the four critical industries and nine identified barriers. Other industries and barriers may have different weights and rankings. Nevertheless, the findings offer valuable insights for decision-makers in SC management, aiding them in mitigating the impact of COVID-19 on their operations and enhancing their resilience against future disruptions.

This study enhances understanding of COVID-19’s impact on SCN and provides a framework for assessing disruptions using multi-criteria decision-making processes. The hybrid approach of BWM and TOPSIS in a fuzzy environment is unique and offers potential applicability in various evaluation contexts.

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Navigating COVID-19: unraveling supply chain disruptions through best-worst method and fuzzy TOPSIS10.1108/BIJ-11-2022-0708Benchmarking: An International Journal2023-07-19© 2023 Emerald Publishing LimitedIrfan AliVincent CharlesUmar Muhammad ModibboTatiana GhermanSrikant GuptaBenchmarking: An International Journalahead-of-printahead-of-print2023-07-1910.1108/BIJ-11-2022-0708https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0708/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Perceived challenges affecting user engagement in online community: an analysis of interrelationships and interactionhttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0710/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestWith gaining popularity, online communities are increasing. It is leading to the data and information overflow. So, there are some challenges like cyber frauds, cyberbullying, etc. while engaging with online communities. Not only this, anonymity of the participants, stress and racism are also big challenges in online communities' interaction. Online harassers' attack tactics have changed over time. In addition, there are challenges like quality of discussion, inequality in participation of the users, etc. may scale online communities towards incitement and activism. Therefore, this study will try to analyse these challenges for overall benefit of the society. The underlying fuzzy set theory is employed to handle the fuzziness of users' perceptions since the attributes are expressed in linguistic preferences. Through exhaustive literature review, the authors have identified 15 challenges. These challenges are further categorised as cause and effect by using DEMATEL (Decision-Making Trial and Evaluation Laboratory) approach. Lack of strategic planning and uninspired discussions between users has emerged as a major challenge in cause category. This study further demonstrates how individual challenge can be managed and developed to navigate the online communities to maintain a healthy environment in society. Results are based on limited dataset. Therefore, findings cannot be generalised for all online communities. The research findings offer a suitable direction to policymakers to formulate and design policies, laws and regulations to increase user engagement in the online community. The study is beneficial to firms and researchers in understanding the factors influencing effective management of online communities.Perceived challenges affecting user engagement in online community: an analysis of interrelationships and interaction
Anuradha Yadav, Rajesh Kumar Singh, Ruchi Mishra, Surajit Bag
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

With gaining popularity, online communities are increasing. It is leading to the data and information overflow. So, there are some challenges like cyber frauds, cyberbullying, etc. while engaging with online communities. Not only this, anonymity of the participants, stress and racism are also big challenges in online communities' interaction. Online harassers' attack tactics have changed over time. In addition, there are challenges like quality of discussion, inequality in participation of the users, etc. may scale online communities towards incitement and activism. Therefore, this study will try to analyse these challenges for overall benefit of the society.

The underlying fuzzy set theory is employed to handle the fuzziness of users' perceptions since the attributes are expressed in linguistic preferences. Through exhaustive literature review, the authors have identified 15 challenges. These challenges are further categorised as cause and effect by using DEMATEL (Decision-Making Trial and Evaluation Laboratory) approach.

Lack of strategic planning and uninspired discussions between users has emerged as a major challenge in cause category. This study further demonstrates how individual challenge can be managed and developed to navigate the online communities to maintain a healthy environment in society.

Results are based on limited dataset. Therefore, findings cannot be generalised for all online communities.

The research findings offer a suitable direction to policymakers to formulate and design policies, laws and regulations to increase user engagement in the online community. The study is beneficial to firms and researchers in understanding the factors influencing effective management of online communities.

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Perceived challenges affecting user engagement in online community: an analysis of interrelationships and interaction10.1108/BIJ-11-2022-0710Benchmarking: An International Journal2023-06-09© 2023 Emerald Publishing LimitedAnuradha YadavRajesh Kumar SinghRuchi MishraSurajit BagBenchmarking: An International Journalahead-of-printahead-of-print2023-06-0910.1108/BIJ-11-2022-0710https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0710/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Improving changeover techniques in apparel manufacturing through single minute exchange of die: implications for benchmarkinghttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0718/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestBangladesh's ready-made garment (RMG) industry plays a vital role in the economic growth of this country. As the global trend in the fashion market has introduced a high-mix, low-volume ordering style, manufacturers are facing an increased number of changeovers in their production systems. However, most of the Bangladeshi RMG manufacturers are not yet ready to respond to such small orders and to improve the flexibility of their production systems. Consequently, the industry is falling behind in global market competition. Thus, this study aims to advance the current performance of RMG manufacturing operations to respond to the fast-fashion industry's challenges effectively using quick changeover. In this study, a Single-Minute Exchange of Dies (SMED) is applied to attain quick changeover following the best practices of lean manufacturing. This study examined the performance of the SMED technique to reduce changeover time in two case organisations. The changeover time was reduced by 70.76% from 434.56 min to 127.08 min and 42.12% from 2,664 min to 1,542 min for the case organisations, respectively. The results of this study show that companies require improved changeover times to address the demand for high-mix, low-volume orders. This study will certainly guide practitioners of the RMG industry to adopt SMED to reduce changeover time to meet small batch production.Improving changeover techniques in apparel manufacturing through single minute exchange of die: implications for benchmarking
Syed Mithun Ali, Muhammad Najmul Haque, Md. Rayhan Sarker, Jayakrishna Kandasamy, Ilias Vlachos
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Bangladesh's ready-made garment (RMG) industry plays a vital role in the economic growth of this country. As the global trend in the fashion market has introduced a high-mix, low-volume ordering style, manufacturers are facing an increased number of changeovers in their production systems. However, most of the Bangladeshi RMG manufacturers are not yet ready to respond to such small orders and to improve the flexibility of their production systems. Consequently, the industry is falling behind in global market competition. Thus, this study aims to advance the current performance of RMG manufacturing operations to respond to the fast-fashion industry's challenges effectively using quick changeover.

In this study, a Single-Minute Exchange of Dies (SMED) is applied to attain quick changeover following the best practices of lean manufacturing.

This study examined the performance of the SMED technique to reduce changeover time in two case organisations. The changeover time was reduced by 70.76% from 434.56 min to 127.08 min and 42.12% from 2,664 min to 1,542 min for the case organisations, respectively. The results of this study show that companies require improved changeover times to address the demand for high-mix, low-volume orders.

This study will certainly guide practitioners of the RMG industry to adopt SMED to reduce changeover time to meet small batch production.

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Improving changeover techniques in apparel manufacturing through single minute exchange of die: implications for benchmarking10.1108/BIJ-11-2022-0718Benchmarking: An International Journal2024-03-18© 2024 Emerald Publishing LimitedSyed Mithun AliMuhammad Najmul HaqueMd. Rayhan SarkerJayakrishna KandasamyIlias VlachosBenchmarking: An International Journalahead-of-printahead-of-print2024-03-1810.1108/BIJ-11-2022-0718https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0718/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
The benchmarking implementation and management control process as influenced by interplay of environmental and cultural factors: institutional and contingency perspectiveshttps://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0733/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this paper is to investigate the influence of environmental and cultural factors on the benchmarking implementation process and management control within organizations in the United Arab Emirates (UAE). By exploring the complex interplay of these factors, the study aims to uncover how environmental considerations and cultural dynamics shape the effectiveness and outcomes of benchmarking initiatives in the UAE's unique business environment. The research seeks to provide valuable insights for organizations in the UAE to optimize their benchmarking practices and enhance their overall performance and competitiveness. The study adopts a mixed-methods approach, combining qualitative and quantitative methods to comprehensively explore the influence of environmental and cultural factors on benchmarking implementation and management control in the UAE. This study draws on the integration of two main theoretical perspectives: institutional theory and contingency theory. This is the first attempt to integrate these different frameworks in a single study. The study presents a case study of Emirates Industrial City (EIC), which has been recognized by global industries for boosting efficiency, cost control, quality and overall operations. The quality method known as benchmarking maximizes the potential for organizations to achieve optimal levels of production efficiency. This paper provides compelling evidence that the benchmarking implementation process and management control in the UAE are significantly influenced by the complex interplay of environmental and cultural factors. By recognizing the importance of environmental sustainability and cultural values in guiding benchmarking practices, UAE organizations can optimize their performance and competitiveness. The findings contribute valuable insights to the existing literature, offering practical implications for UAE organizations seeking to leverage benchmarking as a strategic tool for growth and continuous improvement. The findings reveal that UAE organizations incorporating environmental considerations into benchmarking practices demonstrate a proactive approach to sustainability, aligning their goals with eco-friendly practices. Cultural influences, including a culture of collaboration and openness to external learning, contribute to successful benchmarking adoption and knowledge sharing. Moreover, the study highlights that the integration of benchmarking outcomes into the management control process positively correlates with organizational performance. UAE organizations that leverage benchmarking data for decision-making and performance evaluation exhibit higher levels of competitiveness and efficiency. This paper has important implications for organizations in the UAE seeking to optimize their benchmarking practices and management control. The study's findings can guide organizations in aligning their benchmarking efforts with environmental sustainability goals and cultural values to enhance performance and competitiveness. Understanding the influence of environmental and cultural factors on benchmarking adoption and implementation allows organizations to foster a benchmarking culture that embraces knowledge sharing and learning. Managers can tailor their approaches to accommodate cultural nuances and enhance the effectiveness of benchmarking initiatives. This paper contributes to the existing body of knowledge in several ways. Integrated approach: By examining the complex interplay of environmental and cultural factors, this study takes an integrated approach of institutional and contingency theories to understanding their influence on benchmarking implementation and management control. It offers a comprehensive view of how these factors interact to shape organizational practices and outcomes. UAE context: The study focuses specifically on the UAE, providing insights into benchmarking practices within the unique environmental and cultural context of the nation. This research addresses a gap in the literature by examining the influence of these factors in a distinct business environment.The benchmarking implementation and management control process as influenced by interplay of environmental and cultural factors: institutional and contingency perspectives
Nizar Mohammad Alsharari, Mohammed S. Aljohani
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this paper is to investigate the influence of environmental and cultural factors on the benchmarking implementation process and management control within organizations in the United Arab Emirates (UAE). By exploring the complex interplay of these factors, the study aims to uncover how environmental considerations and cultural dynamics shape the effectiveness and outcomes of benchmarking initiatives in the UAE's unique business environment. The research seeks to provide valuable insights for organizations in the UAE to optimize their benchmarking practices and enhance their overall performance and competitiveness.

The study adopts a mixed-methods approach, combining qualitative and quantitative methods to comprehensively explore the influence of environmental and cultural factors on benchmarking implementation and management control in the UAE. This study draws on the integration of two main theoretical perspectives: institutional theory and contingency theory. This is the first attempt to integrate these different frameworks in a single study. The study presents a case study of Emirates Industrial City (EIC), which has been recognized by global industries for boosting efficiency, cost control, quality and overall operations. The quality method known as benchmarking maximizes the potential for organizations to achieve optimal levels of production efficiency.

This paper provides compelling evidence that the benchmarking implementation process and management control in the UAE are significantly influenced by the complex interplay of environmental and cultural factors. By recognizing the importance of environmental sustainability and cultural values in guiding benchmarking practices, UAE organizations can optimize their performance and competitiveness. The findings contribute valuable insights to the existing literature, offering practical implications for UAE organizations seeking to leverage benchmarking as a strategic tool for growth and continuous improvement. The findings reveal that UAE organizations incorporating environmental considerations into benchmarking practices demonstrate a proactive approach to sustainability, aligning their goals with eco-friendly practices. Cultural influences, including a culture of collaboration and openness to external learning, contribute to successful benchmarking adoption and knowledge sharing. Moreover, the study highlights that the integration of benchmarking outcomes into the management control process positively correlates with organizational performance. UAE organizations that leverage benchmarking data for decision-making and performance evaluation exhibit higher levels of competitiveness and efficiency.

This paper has important implications for organizations in the UAE seeking to optimize their benchmarking practices and management control. The study's findings can guide organizations in aligning their benchmarking efforts with environmental sustainability goals and cultural values to enhance performance and competitiveness. Understanding the influence of environmental and cultural factors on benchmarking adoption and implementation allows organizations to foster a benchmarking culture that embraces knowledge sharing and learning. Managers can tailor their approaches to accommodate cultural nuances and enhance the effectiveness of benchmarking initiatives.

This paper contributes to the existing body of knowledge in several ways. Integrated approach: By examining the complex interplay of environmental and cultural factors, this study takes an integrated approach of institutional and contingency theories to understanding their influence on benchmarking implementation and management control. It offers a comprehensive view of how these factors interact to shape organizational practices and outcomes. UAE context: The study focuses specifically on the UAE, providing insights into benchmarking practices within the unique environmental and cultural context of the nation. This research addresses a gap in the literature by examining the influence of these factors in a distinct business environment.

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The benchmarking implementation and management control process as influenced by interplay of environmental and cultural factors: institutional and contingency perspectives10.1108/BIJ-11-2022-0733Benchmarking: An International Journal2023-09-18© 2023 Emerald Publishing LimitedNizar Mohammad AlsharariMohammed S. AljohaniBenchmarking: An International Journalahead-of-printahead-of-print2023-09-1810.1108/BIJ-11-2022-0733https://www.emerald.com/insight/content/doi/10.1108/BIJ-11-2022-0733/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Enhancing quality requirements management in retailing industry: The role of Quality Function Deploymenthttps://www.emerald.com/insight/content/doi/10.1108/BIJ-12-2022-0749/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestSmall retail stores in the luxury market face significant challenges due to fluctuations in market demand. This task turns challenging as it requires effectively coordinating and translating customer needs into specific requirements that align with retail goals and available resources. However, limited empirical research exists investigating how managers can address service value and quality attributes in small retail stores. This article aims to bridge this gap by investigating the role of quality function deployment (QFD) in improving market and quality requirements management in small retail stores. Based on the case study, a customer survey was initially conducted to gather information on critical characteristics valued in the luxury retail segment. QFD was used to assist the company in identifying and prioritizing key quality attributes to meet customer requirements effectively. The findings demonstrate that implementing QFD in small luxury retail stores empowers managers to identify previously neglected product and service quality aspects. The article shows that QFD informs organizational adaptations that align with the demands of the retail market, leading to an improved ability to meet customer expectations and enhance customer value through the development of enhanced products and services. The study showcases the efficacy of the tested methodology in effectively capturing and prioritizing both tangible and intangible customer needs in retail. Findings offer valuable insights to retail managers of small luxury stores, providing actionable market-oriented strategies. By implementing the recommended practices, managers can improve the store’s competitiveness and better cater to the customer base. This study contributes to bridging persistent knowledge gaps by addressing the unique context of small luxury retail stores and introducing the application of QFD in this setting. The insights gained from this research are relevant to both retailing and quality management literature. Considering the growing prevalence of transformations in the retail industry, the study provides practical implications for retail managers in effectively navigating these changes.Enhancing quality requirements management in retailing industry: The role of Quality Function Deployment
Diego A. de J. Pacheco, Rodrigo Veleda Caetano, Samuel Vinícius Bonato, Bruno Miranda dos Santos, Wagner Pietrobelli Bueno
Benchmarking: An International Journal, Vol. ahead-of-print, No. ahead-of-print, pp.-

Small retail stores in the luxury market face significant challenges due to fluctuations in market demand. This task turns challenging as it requires effectively coordinating and translating customer needs into specific requirements that align with retail goals and available resources. However, limited empirical research exists investigating how managers can address service value and quality attributes in small retail stores. This article aims to bridge this gap by investigating the role of quality function deployment (QFD) in improving market and quality requirements management in small retail stores.

Based on the case study, a customer survey was initially conducted to gather information on critical characteristics valued in the luxury retail segment. QFD was used to assist the company in identifying and prioritizing key quality attributes to meet customer requirements effectively.

The findings demonstrate that implementing QFD in small luxury retail stores empowers managers to identify previously neglected product and service quality aspects. The article shows that QFD informs organizational adaptations that align with the demands of the retail market, leading to an improved ability to meet customer expectations and enhance customer value through the development of enhanced products and services. The study showcases the efficacy of the tested methodology in effectively capturing and prioritizing both tangible and intangible customer needs in retail.

Findings offer valuable insights to retail managers of small luxury stores, providing actionable market-oriented strategies. By implementing the recommended practices, managers can improve the store’s competitiveness and better cater to the customer base.

This study contributes to bridging persistent knowledge gaps by addressing the unique context of small luxury retail stores and introducing the application of QFD in this setting. The insights gained from this research are relevant to both retailing and quality management literature. Considering the growing prevalence of transformations in the retail industry, the study provides practical implications for retail managers in effectively navigating these changes.

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Enhancing quality requirements management in retailing industry: The role of Quality Function Deployment10.1108/BIJ-12-2022-0749Benchmarking: An International Journal2023-08-22© 2023 Emerald Publishing LimitedDiego A. de J. PachecoRodrigo Veleda CaetanoSamuel Vinícius BonatoBruno Miranda dos SantosWagner Pietrobelli BuenoBenchmarking: An International Journalahead-of-printahead-of-print2023-08-2210.1108/BIJ-12-2022-0749https://www.emerald.com/insight/content/doi/10.1108/BIJ-12-2022-0749/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited