Asia Pacific Journal of Marketing and Logistics: Volume 30 Issue 3

Editorial

Ian Phau

Redesigning one-warehouse n-retailer routing model in inter-store stock transfer operations of an international retail chain distribution

Eugene Wong, Allen H. Tai, Yan Wei, Iris Yip

The effectiveness of product replenishment and responsiveness of customer service delivery impact largely on satisfaction and retention of customers in retail chain logistics…

Flexibility, collaboration and relationship quality in the logistics service industry: An empirical study

Shihyu Chou, Chi-Wen Chen, Ya-Ting Kuo

The purpose of this paper is to examine the relationship between competitive capabilities, including flexibility and collaboration between logistics service providers (LSPs) and…

How do retailers increase the benefits of buyer innovativeness?: An intra- and inter-organization perspective

Changju Kim, Katsuyoshi Takashima, Stephen Newell

The purpose of this paper is to develop and empirically test a model investigating the relationship among inter-departmental communication, buyer innovativeness, and retail…

The effects of government relation and institutional environments on channel performance

Fang Jia, Zhilin Yang, Ling (Alice) Jiang

The purpose of this paper is to examine the importance of channel partners’ government relations within channel performance and explore how institutional factors interact to…

The impact of total quality management and supply chain integration on firm performance of container shipping companies in Singapore

Vinh Thai, Ferry Jie

The purpose of this paper is to investigate the influences of total quality management (TQM) and supply chain integration (SCI) practices on firm performance (FP) of container…

Synthesizing moderate upscale restaurant patrons’ dining experiences

Michael Daniel Clemes, Zurinawati Mohi, Xuedong Li, Baiding Hu

The purpose of this paper is to develop and test a comprehensive hierarchical model of the interrelationships among five higher order marketing constructs (service quality…

The double-edge resource-based view of logistics performance and governance in Asian countries

Bee Hui Koh, Wai Peng Wong, Chor Foon Tang, Ming K. Lim

Asia has been transformed into a well-regulated dynamic platform for trade and is today world’s fastest-developing economic region. However, the increasing cross-border economic…

International marketing and intra-cultural heterogeneity

Kamal Fatehi, Jennifer L. Priestley, Gita Taasoobshirazi

Most international marketing studies, taking a sociological position, assume homogeneity within and heterogeneity between cultures. Taking a psychological position and based on…

Impacts of supply chain uncertainty and risk on the logistics performance

Michael Wang

The purpose of this paper is to present an empirical evidence of the impacts of supply chain uncertainty and risk on the logistics performance in the Australian courier industry…

Advertising strategy and its effectiveness on consumer online search in a defaming product-harm crisis

Sungha Jang, Jinsoo Kim, Reo Song, Ho Kim

Actual product-harm crises pose significant challenges to firms, but so can defaming product-harm crises, which are defined as crises caused by false or malicious rumors made by…

Direct and indirect effect of brand experience on true brand loyalty: role of involvement

Veeva Mathew, Sam Thomas

The purpose of this paper is to investigate the role of product and customer dimensions in the contribution of brand experience to the formation of true brand loyalty. The…

An identification of warehouse location in Thailand

Assadej Vanichchinchai, Songwut Apirakkhit

The purpose of this research is to identify a province in Thailand where total transportation cost for shipping grocery goods from this province to customers in all other…