International Journal of Retail & Distribution Management: Volume 47 Issue 2

Transitions towards omni-channel retailing strategies: a business model perspective

Milan Jocevski, Niklas Arvidsson, Giovanni Miragliotta, Antonio Ghezzi, Riccardo Mangiaracina

Digitalisation has been identified as a driving force behind retail sector transformation. The purpose of this paper is to provide a deeper understanding of how omni-channel…

The impact of entertainment and social interaction with salespeople on mall shopper satisfaction: The mediating role of emotional states

Maher Georges Elmashhara, Ana Maria Soares

The purpose of this paper is to understand the role played by emotional states in the relationship between entertainment and social interaction with salespeople and shopper…

A business model analysis of Kmart’s downfall

Humberto A. Brea-Solís, Emili Grifell-Tatjé

The purpose of this paper is to understand how a major retailer like Kmart lost its dominant position in the American retail industry.

Segmenting elder German grocery shoppers based on shopping motivations

Gerald Oeser, Tanju Aygün, Claudia-Livia Balan, Rainer Paffrath, Marcus Thomas Schuckel

Elder German grocery shoppers are a growing, heterogeneous, and highly relevant and attractive, but under-researched market segment. In order to understand them and their grocery…

Online grocery retailing – exploring local grocers beliefs

Sonal Kureshi, Sujo Thomas

The purpose of this paper is to understand the beliefs of local grocery retailers about online grocery retailing. Using the theory of planned behavior (TPB), the study explores…

Broad span of supply chain integration: theory development

Yandra Rahadian Perdana, Wakhid Slamet Ciptono, Kusdhianto Setiawan

The purpose of this paper is to understand how theoretical lenses have been used to analyze the supply chain integration (SCI) theory. Furthermore, this paper elaborates theories…

Innovation starts at the storefront: Modelling consumer behaviour towards storefront windows enriched with innovative technologies

Eleonora Pantano, Constantinos Vasilios Priporas, Pantea Foroudi

Research into the introduction of innovative technologies directly at the storefront window is limited. The purpose of this paper is to model the behavioural attitudes and the…

Imperative challenge for luxury brands: Generation Y consumers’ perceptions of luxury fashion brands’ e-commerce sites

Jung-Hwan Kim

The purpose of this paper is to examine whether any differences exist between high- and low/middle-income Generation Y luxury consumers in terms of their service quality…