Table of contents - Special Issue: Internationalization and International Service Management
Guest Editors: Professor Nelson Oly Ndubisi and Professor Rajan Nataraajan
Innovation strategy and performance of international technology services ventures: The moderating effect of structural autonomy
Nelson Oly Ndubisi, Celine Marie Capel, Gibson C NdubisiThe purpose of this paper is to investigate the moderating role of structural autonomy in the relationship between innovation strategy and performance of international technology…
Global business services: Increasing specialization and integration of the world economy as drivers of economic growth
Jochen Wirtz, Sven Tuzovic, Michael EhretThe purpose of this paper is to explore the contribution of global business services (GBS) to improve productivity and economic growth of the world economy, which has gone largely…
Impact of country effects on the performance of service firms
B Elango, Jamie R. WielandUnderstanding the impact of country effect on financial performance is important for service firms as they continue to grow and operate across national borders. The purpose of…
Domestic versus offshore service providers: The impact of cost, time, and quality sacrifices on consumer choice
Andrew M. Forman, Shawn Thelen, Terri ShapiroPrior research has determined that consumers are opposed to services offshoring. The purpose of this paper is to determine the likelihood that consumers would choose a domestic vs…
Modes of customer co-production for international service offerings
Scott E. Sampson, R. Bruce MoneyMuch has been written about the manifestations and managerial implications of customer co-production in service offerings. However, there have been relatively few references to…
Driver turnover research: exploring the missing angle with a global perspective
Daniel Sersland, Rajan NataraajanThe purpose of this paper is to investigate and contribute to the understanding of the critical issue of “driver turnover” in the USA long-haul trucking environment which is…
Understanding the usage of global social networking sites by Arabs through the lens of uses and gratifications theory
Ibrahim M Al-Jabri, M. Sadiq Sohail, Nelson Oly NdubisiThe purpose of this paper is to increase understanding of the determinants and usage of global technology services in Saudi Arabia. The technology under investigation is social…
ISSN:
1757-5818Renamed from:
International Journal of Service Industry ManagementOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Jay Kandampully