Index
The Emerald Handbook of Modern Information Management
ISBN: 978-1-78714-526-9, eISBN: 978-1-78714-525-2
Publication date: 15 December 2017
This content is currently only available as a PDF
Citation
(2017), "Index", Matarazzo, J.M. and Pearlstein, T. (Ed.) The Emerald Handbook of Modern Information Management, Emerald Publishing Limited, Leeds, pp. 861-887. https://doi.org/10.1108/978-1-78714-525-220171052
Publisher
:Emerald Publishing Limited
Copyright © 2018 Emerald Publishing Limited
INDEX
Academic content management librarian
, 695
Academic engagement librarians
, 328
Academic library
, 76, 82, 236, 248, 263–264, 289, 299, 301, 311, 315–316, 450
building connections
, 327–330
clearing and taking stock of the space
, 320–322
computing alliance
, 319–320
costs
, 76
customization of service
, 323–325
from disruption to opportunity
, 332–336
graffiti board
, 331–332
information literacy
, 76
physical and virtual space
, 76
repurposing the space
, 322–323
reviewing what takes place in the library
, 325–327
scholarly communication
, 76
Academic success, library’s contribution to
, 316
Academy of Health Information Professionals (AHIP)
, 638
Acceptable evidence, identifying
, 387–389
Access
, 34, 139, 181
open access (OA)
, 181–182
retrieval and security
, 41–42
as security
, 42–44
Accountability
, 420
Accruing visuals
, 782
Acquisitions
, 126–127, 254, 443
Adaptability
, 595
Adobe Creative Cloud
, 771
Alignment
, 146
creating and maintaining
, 148–150
Amazon
, 214
American Association of Law Librarians (AALL)
, 634, 635–636
American Library Association (ALA)
, 163, 233, 438, 633, 640, 682
Sustainability Round Table (SustainRT)
, 234
American Recovery and Reinvestment Act (ARRA)
, 12
American Society for Information Science and Technology (ASIST)
, 642
Analysis, techniques for
, 83–84
Analyst, defined
, 658, 659
Analytical skills
, 595, 858
Anglo-American Cataloging Rules (AACR)
, 194, 196, 204
“Anti-regulation”
, 38
Application programming interface (API)
, 795
Appraisal
, 622
Appraisal Policy
, 40, 45
Archives
, 132
appraisal
, 622
artifacts in
, 619–620
born digital records, archiving
, 625–626
cataloging
, 625
conservation and duplication
, 623–625
consigning archives to other bodies and destruction
, 627
current archives, assessing
, 622
fundamentals
, 618–619
looking after
, 620–621
private
, 617
and records management
, 620
staffing
, 626–627
storage
, 622–623
value of
, 618
ARMA International
, 606, 608, 614
ARPANET
, 197
Artificial Intelligence
, 17, 137, 417, 470, 568, 615
Arts and Special Collections
, 371
Association for College and Research Libraries (ACRL)
, 385, 642
Association for Library and Information Science Education (ALISE)
, 642
Association for Small and Rural Libraries
, 360, 361
Association of Research Libraries (ARL)
, 235, 368, 443
Association to Advance Collegiate Schools of Business (AACSB)
, 394
Audit
, 39, 80, 611
information audit
, 274–282
planning
, 81
purpose of
, 80
Awareness
, 273, 413, 516, 608, 632, 816
Balanced budget
, 681
Balanced Scorecard
, 262, 264, 266
Bar graphs
, 83
Berkeley Public Library tool lending library
, 296, 297
Berne Convention
, 183
Biases
, 417
BIBFRAME
, 204, 216–218
Bibliographic control
, 202–204
Big Data
, 759, 785
communications framework
, 768–772
Gartner’s “V” characteristics of
, 762–765
value
, 767–768
variety
, 763
velocity
, 763
video
, 764
volume
, 762
opportunity for librarians
algorithm accountability review
, 779–780
community data liaison
, 780–781
embedded librarianship
, 776–777
expert witness research
, 776
and information professionals
, 785–786
in-house big data tool expert
, 781–784
legal
, 772–775
research verification expert
, 784–785
real life example
, 777–779
verification
, 765–766
Big data and text analytics
, 791
background
, 792–793
oceans of data
, 793–794
text data, analyzing
, 797
library science skills, taxonomies
, 798–800
tool evaluation
, 798
tools using
, 800–802
visualizing results
, 802–808
wrangling data
, 795
extract, transform, and load (ETL)
, 795–796
Blackberry
, 25, 26
Blanket mandates
, 184
Bloomberg Law
, 747
Bloomberg Law Litigation Analytics
, 781
“Boardroom Insiders”
, 849
Book keeping
, 677
Boolean search
, 796, 802
Born digital records, archiving
, 625–626
Boston Public library
, 191, 365, 370, 439
Boxford Library Society
, 354
Boxford Public Library
, 354
British Library
, 142
British Museum Cataloging Rules
, 193
Broadband
, 376
Broadcasting
, 6
Bruce’s seven “faces”/approaches to information literacy in workplace
, 397
Budgeting
, 125, 503–504, 681–682
Budget reductions
, 495
Budgets
, 65, 125, 676, 679–680
balanced
, 681
content budget
, 503
cost center
, 681
department budget
, 503
functional
, 680, 681
master budget
, 680
“pass-the-hat” budgeting
, 504
reductions
, 495
surplus
, 681
Building portfolio, managing
, 373
“Bundle of rights”
, 169
Bureau of Labor Statistics (BLS)
, 5, 76, 768
Business cases
, 79
case scenarios
, 91–114
stages
, 87–90
structure and progression of
, 86–87
types of
, 84–86
Business environments
, 273, 469, 593, 814
Business goals, changes in
, 495
Business information literacy
, 398
case study
, 401–402
defined
, 398
Business information service (BIS)
, 497
Business operations, context and flow of
, 500, 505
Business Processing Outsourcing (BPO)
, 712, 713
Business structure, changes in
, 495
Business success seminars
, 308
Caller ID
, 767
Canadian Library Association
, 358
Career development
, 721–723
Cargill Infocenter (case study)
, 455–459
Changes
in business goals
, 495
in business structure
, 495
culture and
, 301
deeper structures of
, 57–58
in an environment
, 56–57
model for
, 152–153
organizational
, 65
in product
, 496
Charge-back
, 503, 504, 691
ChargeBox
, 324
Chemical Society of London
, 191
Chief Information Governance Officer (CIGO)
, 610
Chief Information Officers (CIOs)
, 28, 654
CIDOC Conceptual Reference Model (CIDOC CRM)
, 198
Claude Ramsey Library
, 358
Client Relationship Management (CRM)
, 716
Client relationship skills
, 723–724
Clients’ needs assessment
, 546
individual research requests
, 547
Library Open House events
, 548
new library service requests
, 547
one-on-one interviews
, 548
Client/vendor industry groups, involvement in
, 706
Coaching others for self-serve
, 342
Codification strategy
, 578
Coldharbour Library
, 358
Collaboration
compendium of
, 308
culture of
, 294–295
formal and informal
, 293–294
Collecting information
, 437
Collective goals, identifying
, 122
Collective impact models
, 147
Collective Management Organization (CMO)
, 184, 186n6–7
College library
, 293
College or University Library
funding source for
, 247
Columbia College librarian
, 438
Columbus Public Library tool library
, 296
Comma separated value (.CSV) file
, 795
Commercially valuable materials
, 620
Commitment
, 145, 195, 214, 595
building and keeping
, 146–148
Common goals
, 122, 124, 534
Communication skills
, 595
Community data liaison
, 780–781
Community Learning center
, 371
Compact-shelving
, 238
Competencies
, 633–634
universal
, 643–644
Competency Chart
, 722
Competency Radar Diagram
, 727
Competition and collaboration
annual user reviews and reports
, 703
client/vendor industry groups, involvement in
, 706
department-specific liaisons
, 703–704
finding value
, 691
academic content management librarian
, 695
data and content
, 697
data costs and allocation
, 698–699
ebook access using PDA
, 697–698
enterprise data services manager
, 693–695
future issues
, 699–700
global reach across your firm
, 702
knowledge and content services
, 701
licensing models, changing
, 701
prior jobs
, 696
processes
, 699
Research Director, Knowledge, and Content Services
, 700
spending with vendors versus internal clients and staff
, 702
staff replacement
, 696–697
transforming knowledge and content services
, 700
upgrade skills
, 702
value of individual data services
, 700–701
from the information supply chain (ISC)
, 689
institutional licensing frameworks
, 705
nontraditional vendors, use of
, 704–705
strategic oversight of vendors and products
, 704
takeaways and follow-ups
, 703
Competitive environment
, 813
Competitive intelligence (CI)
, 105–107, 716, 759, 811
additional research methods
location and site research
, 833–834
social media research
, 832–833
analysis
, 834
and information management
, 836–837
laying analytical groundwork
, 834–835
selecting analytical model
, 835–836
business environments
, 814
business research
, 817
definition
, 812–815
emerging opportunities
, 842
emerging practices and resources
, 841–842
human sources research
, 830–832
for information manager
, 815
information to insight and foresight
, 816–817
intelligence planning
assumptions
, 824–825
hypotheses
, 825
intelligence program and project opportunities
, 822–824
knowns and unknowns
, 825–827
Source Map
, 827–828
Intelligence Process
, 818–819
intelligence programs
, 840
introduction and origins
, 811–812
KITs-based projects
, 825, 834
needs, defining
, 819
Comprehensive Needs Assessment
, 821–822
Direct Interview
, 819–821
Top Questions Method
, 821
project management model
, 818
Published Sources Research
, 829
refined
, 815–816
reporting and dissemination
, 837–840
Compliance policy and tools
, 185
Comprehensive Needs Assessment
, 821–822
Computing
, 290
Confirmation bias
, 417
Consultancy pricing
, 486
Consultant
, 124
Content acquisitions
, 461, 477
budgeting
, 503–504
business operations, context and flow of
, 500, 505
disconnecting content and technology
, 482–485
existing portfolio, analyzing and optimizing
, 495–497
landscape monitoring
, 502
new portfolio, building
, 491–495
ongoing optimization in action
, 497–499
organizational objectives
, 479–480
portfolio management tools
, 490–491
portfolio strategy, defining
, 500
portfolio value
, 488–490, 499–500
procurement
, 504–505
product characteristics
, 480–482
reporting
, 505–507, 509–512
stakeholder engagement
, 500–502
stakeholder reporting
, 509
usage data
, 507–508
value, components of
, 478, 487–488
value equation, balancing
, 512–514
vendor characteristics
, 485
partnership
, 486–487
pricing
, 485–486
transparency
, 486
Content advisory board
, 501
Content and information suppliers
, 515
best sources for the information
, 521
business requirements
, 519–520
content sourcing
, 518–519
current market place, difference in
, 540–541
information product/service, need for
, 520
knowing the supplier and history and background with the firm
, 521–523
negotiation objectives, setting
, 529
negotiation process
, 532–533, 534–539
negotiation strategy, setting
, 530–532
negotiation team
, 523–524
knowing criticality and value factors and their impact on
, 524–526
negotiation time line, setting
, 527–529
review usage to measure value
, 526–527
success, measurement of
, 542–543
10 objectives
, 516–517
value and money
, 533–534
when to push on and when to stop
, 539–540
Content and technology, disconnecting
, 482–485
Content management skills
, 343
Content of a product
, 480
Content portfolio management
, 265, 689
Content purchasing and licensing costs
, 76
Content sourcing process
, 516, 518–519
Content Standard for Digital Geospatial Metadata (CSDGM)
, 198
“Contingency theory” of leadership
, 59
Contracted work
, 168
CONTU. See National Commission on New Technological Uses of Copyrighted Works (CONTU)
Copyright
, 161, 185
Berne Convention
, 183
compliance policy and tools
, 185
congressional reports
, 164–165
CONTU
, 179–180
Copyright Act of 1909
, 162
modernization
, 166
Copyright Act of 1976
, 167
Copyright Term Extension Act (CTEA)
, 178–179
digital issues
, 180–181
Digital Millennium Copyright Act (DMCA)
, 177–178
divisibility of rights
, 169
document delivery
, 180
evolution
, 162, 163, 164
fair use
, 170–171
Gentlemen’s Agreement of 1935
, 163
initial copyright ownership
, 168
interlibrary loan versus document delivery
, 180
international considerations
, 183–184
international copyright law
, 182–183
licensing options
, 184
licensing organizations
, 184
milestones since 1976
, 177
open access
, 181–182
orphan works
, 181
photocopier
, 165
public domain
, 169–170
Reproduction of Materials Code of 1941
, 163
Section 106 – exclusive rights
, 168
Section 108 (reproduction by library and archives)
, 171–172
preservation or replacement
, 173
Section 108(A) (qualifying as a Section 108 library)
, 172–173
Section 108(B) (copies for preservation unpublished works)
, 173
Section 108(C)
, 173–174
Section 108(D) (interlibrary loan)
, 174–175
Section 108(E) (interlibrary loan of entire works or substantial portions)
, 175
Section 108(F) (warning notices and infringement liability)
, 175
Section 108(G) (rights of reproduction and distribution)
, 176
Section 108(H)
, 176
subsections
, 172
Section 109 (First Sale Doctrine)
, 176–177
strategies for success
, 185–186
US Code Title
, 17, 167–168
Williams & Wilkins appeals
, 166
Williams & Wilkins initial ruling
, 165–166
Copyright Act of 1790
, 162
Copyright Act of 1909
, 162
modernization
, 166
Copyright management information (CMI)
, 178
Copyright Term Extension Act (CTEA)
, 176, 178–179
Core team
, 708–710, 713, 721
Corporate
, 735
Corporate File Plan (CFP)
, 41
Corporate Information Center
, 455
funding source for
, 247
Corporate librarians
, 400
Corporate library
, 229, 293
Corporate memory
, 107
corporate memory collections
, 108–109
recommendations and next steps
, 110–111
value and cost considerations
, 110
Corporate self-knowledge
, 34
Corporate viewpoint of information today
, 852–853
Corporate-wide policies
, 44
Cost:Value Model
, 719
Cost and contract management
, 747–748
Cost center budgeting
, 681
Cost recovery
, 729
challenges and concerns in implementing
, 733–736
data monitoring
, 744
management
, 744
models for
, 737
discounts
, 737–740
transactional or fixed pricing
, 740–744
resource management tools
, 745
cost and contract management
, 747–748
creating clear policies and guidelines for cost recovery
, 746–747
online research databases
, 751
training and communication
, 748–750
trends
, 730–733
Cost savings and outsourcing
, 683–684
Cost Sharing
, 742
Counsel Benchmarking
, 782
Creative destruction
, 26–27
Creative disruption
, 25, 30
Creativity skills
, 595
Cross-training
, 663
Customer, defined
, 271–272
Customer-friendly policies
, 239
Customer metrics
, 263–264
Customer needs, expectations and capabilities
, 272, 273
Customer-related measurement
, 284–287
Customization
, 324
CyFair library
, 301
Daily journalism
, 410, 419
Data, defined
, 573
Data and content, costs of
, 697
Database administrators (DBA)
, 796
Databases
, 31, 126, 127, 376
Data costs and allocation
, 698–699
Data Exchange Agreement (DEA)
, 210
Data gathering
through interviews
, 81–83
through surveys
, 81
Data integrity and quality
, 31–32
Data life cycle (DLC)
, 690
Data monitoring
, 744
Data processing industries
, 6
employment in
, 10
Data quality, problems with
, 765
Data transformation
, 796
Data Verification Consideration Checklist
, 765, 767
Debt ceiling
, 13, 18n12
Decision makers
, 76, 78–79, 80, 86, 87
Decision-making
, 142, 151, 152
Defense Advanced Research Projects Agency (DARPA)
, 197
Defense type business case
, 84–85
Deferred investment
, 17
DEF University
, 95
campus-wide overview
, 96
internal analysis
, 97
literacy for academic and workforce achievement
, 95–96
outcomes
, 98
recommendation
, 97–98
Dell Precision 220 full-size tower PCs
, 323
Department budget, of information portfolio
, 503
Descriptive codes and standards, design of
, 193–195
Dewey Decimal Classification (DDC)
, 192, 207
Dewey Decimal System
, 290
Digital archivists
, 129, 132
Digital collections
, 92, 339
Digital content
, 376
Digital content license
, 180
Digital copies
, 172, 174, 178
Digital divide, bridging
, 353
Digital information classification
, 290
Digital issues
, 180–181
Digital library
, 293
Digital literacy
, 353
Digital Millennium Copyright Act (DMCA)
, 177–178
Digital Object Identifier (DOI)
, 214
Digital Public Library of America (DPLA)
, 208, 210, 211, 212
Digital reproduction
, 173
Digital storage
, 623
Direct Interview
, 819–821
Disaster planning
, 23, 24, 36, 37
Discounts
, 737–740
Disinformation
, 431, 432
Disruption
, 23
among the ranks
, 27–30
creative
, 25
creative destruction
, 26–27
and information
, 30
data integrity and quality
, 31–32
information security
, 36–37
information sharing and distribution
, 34–36
structure and retrieval of information
, 32–34
and information management toolkit
, 37
access as security
, 42–44
appraisal and retention
, 39–41
governance and review
, 45–46
for mitigating disruption
, 37–39
retention and disposal
, 44–45
retrieval and security
, 41–42
innovation
, 25–26
management
, 46–47
Divisibility of rights
, 169
Document delivery
, 180, 733, 740
Document Research
, 720
Document Retrieval
, 719–720, 740
Do-it-yourself paths to success
, 648–649
Domain Name System (DNS)
, 197
Dow Jones Factiva
, 782
Dr. Martin Luther King, Jr. Library (case study)
, 303
criteria for success
, 303–304
proverbial straw
, 304
Dublin Core
, 198
Dublin Core Metadata Element Set (DCMES)
, 198
Early Warning projects
, 823, 831
East Boston branch renovation
, 373
East Coast library
, 246
Ebook access using PDA Patron Drive Acquisition
, 697–698
E-books
, 213, 346, 369
Economic value
, 283
E-content
, 198, 369, 550
Education for success
, 631, 649
competencies
, 633–634
do-it-yourself paths to success
, 648–649
individual association competency statements
, 635–643
for information professionals
, 632
lifelong learning and competencies
, 633
opportunities
, 647
personal career strategy planning
, 644–646
selected competencies documents, analysis of
, 634
strengths
, 646
threats
, 647–648
universal competencies
, 643–644
weaknesses
, 647
Efficiency
, 479, 480, 507
Electronic resources, sharing
, 295
Elementary Education Act in the United Kingdom in 1880
, 191
Embedded information professional
, 343, 350, 588
Embedded librarian
, 590
Embedded librarianship
, 776–777
English Statute of Anne of 1710
, 162
Enterprise agreements initiative
, 555–556
Enterprise data services manager
, 693–695
Enterprise information management (EIM) programs
, 29, 274
Environmental savings, value of
, 283
Environmental scanning
, 38
Europeana
, 208, 210, 212
Europeana Data Model (EDM)
, 210
European Union (EU)
, 18n6
Eurozone
, 9
Evergreen language
, 520
Evidence gathering
, 79–80
Exclusive rights of copyright holder
, 168
Exclusive transfers
, 169
Executive search firms
, 846, 847, 848, 850
Expansionary fiscal policy
, 12, 18n8
Expansive Classification (EC)
, 193
Explicit knowledge
, 574
External service evaluation
, 548
Extract, transform, and load (ETL)
, 795–797
F.D. Bluford Library
, 447–448
Facebook
, 312, 763, 764, 784, 785
Fact, defined
, 422
Fact checking
, 423, 427–428
Fact-checking lesson
, 422–423
Fact checking the work
like a journalist
, 423
as a “strategic ritual” for information professionals
, 421–422
Fair use, concept of
, 170–171
Fake news
, 409–411, 414, 785, 786
Far shore team
, 710–711
Feature-based pricing
, 485
Federal Library and Information Center Committee (FLICC)
, 642
Fidelity Investments
, 345
Fidelity Labs
, 345–346, 348
Filter bubble
, 784
Financial metrics
, 265–266, 675
budgets
, 679–680
basics
, 680–682
cost savings and outsourcing
, 683–684
funding versus accounting
, 676–677
internal procedures
information services as cost centers
, 677–678
IS services, valuing
, 682
return on investment (ROI)
, 682–683
whole IS
, 683
manager as “nonfinancial manager”
, 679
overhead allocation
, 678–679
First Draft News
, 431
First Sale Doctrine
, 176–177, 178
Fiscal policies
, 12
Fitbit
, 773
FITS software
, 693
Five Force Model
, 836, 837
Fixed Pricing model
, 740–744
Flexibility
, 595, 658, 825
FRBR Review Group
, 201
“Free to all”
, 365, 366
Functional budget
, 680, 681
Functional Requirements for Bibliographic Records (FRBR) framework
, 199, 203
Funding sources for different types of libraries
, 247
Funding versus accounting
, 676–677
Garbage In Garbage Out (GIGO)
, 847
General analysis
, 83
General Data Protection Regulation
, 37
General Knowledge Model
, 593
Generic and workplace information literacy competencies
, 399
Gentlemen’s Agreement of 1935
, 163, 164
Gentle pre-selling
, 90
Gig Economy
, 712, 715
GLAM sector
, 212, 213, 216
Glass–Steagall Act of 1933
, 9, 18n5
Global contacts initiative, goals and value proposition of
, 556
Global family entertainment company (GFEC), 3-Ps of
, 253
people sustainability
community
, 253
workforce
, 253–254
performance (profit) sustainability
, 254–255
planet sustainability
, 254
Global frontier firms
, 15
Globalization
, 13, 15, 261, 339, 340, 608, 714
Global reach across firm
, 702
Global reach in a digital world
, 470–472
Global Research Library
, 564
key library services
, 567–568
notable innovations
, 568
Global research portal
, 558–559
Global Senior Research Manager
, 661–662
Goad’s 16 steps to information literacy in workplace
, 397
Google
, 3–4, 216, 414, 417, 763
Governance and review
, 45–46
Graffiti board
, 331–332
Graphical user interface (GUI)
, 800
“The Great Moderation”
, 9
Great Recession
, 8, 10, 13–17
impact on labor market
, 14–15
long-term unemployment during
, 15
response to
, 11
Greenhouse gases (GhG)
, 244–245
Green’s four-step approach to reference services
, 438
Gross domestic product (GDP)
, 18n2
Hacking
, 774
Happiness training
, 308–309
Harness perseverance
, 130
Harris County Public Library (HCPL)
, 294, 295, 301
Have-to-Have products/services
, 536, 542
Hello Barbie
, 772
High value services, identifying
, 344
Hiring managers
, 120, 121, 241
Hiring process
, 120–121
Hive
, 293
Horizon 2020 programme
, 38
“Horizon Scanning Programme team”
, 38
“How-To Fests”
, 308
Human Intelligence (HUMINT)
, 830
Human library
, 309
Human Resources
, 654
trainer
, 123–124
Human Sources Research (HUMINT)
, 830–832
Hunchly
, 423
Hybrid websites
, 35
Hypertext Transfer Protocol (HTTP)
, 205
IM stakeholders
facilitators
, 46
users and contributors
, 46
IM strategy
, 36, 37
Indian Prairie Public Library District (IPPL)
, 854–857
as cultural center
, 854
educational center
, 854–855
partnerships, role of
, 856
revenue of
, 856
Individual data services, value of
, 700–701
Individual research requests
, 547
Industrialization
, 438
Inferred evidence
, 286
Infogr.am
, 771
Informal conversations
, 122
Information
, 517–518, 520–521, 573
best sources for
, 521
collecting
, 437
finding
, 438
organizing
, 437
See also Content and information suppliers
Information and communication technologies (ICT)
, 380
Information assets
, 39–41
Information audit (IA)
, 37, 46, 274
aligning
, 278–280
capability and behavior
, 275
conducting
, 79–80
contributions to effective information management practices and processes
, 281–282
and development of measurement framework
, 282–287
impact assessment
, 286
information content review
, 275
outcomes
, 280
planning
, 81
process
, 275–276, 277–278
purpose of
, 80, 279
skills requirements
, 276, 278
Information breach
, 36
Information-centric organizations
, 545
Information diagnostic
, 276
Information disruptions
, 36
Information gathering
, 551
Information/knowledge audit, conducting
, 79
Information literacy
, 95, 97, 379
achievement and skills gaps
, 382–385
Bruce’s seven “faces”/approaches in workplace
, 397
case studies
, 384–385
defining
, 381–382
Generic and Workplace Information Literacy Competencies
, 399
Goad’s 16 steps, in workplace
, 397
in higher education
, 380
instructional planning and delivery
, 385
acceptable evidence, identifying
, 387–389
developing learning outcomes
, 385–387
lesson plan
, 389–391
planning instruction and activities
, 389
as “meta-competency”
, 397
workplace information literacy
, 391–402
Information Management Assessment (IMA) programme
, 40
Information management organizations
, 69n5, 655, 670
Information management professional–customer relationship
, 273–274
Information management skills
, 587, 845
Information Management Unit
, 149–150
Information organization
, 189
considerations for the 21st century
, 189, 212–214
evolution of standards
, 192
design of descriptive codes and standards
, 193–195
design of universal classification systems
, 192–193
historical context
, 190
growth in free public libraries and compulsory education
, 191
promotion of accessible collections
, 190–191
insights and strategies for
, 214–220
in pursuit of universal bibliographic control
, 195–196
rethinking approaches to
, 197
assessing value of bibliographic control in evolving web environment
, 202–204
bibliographic record reimagined
, 201–202
internet and metadata, evolution of
, 197–199
linked data projects and libraries
, 207–211
modeling function
, 199–201
semantic web and linked (open) data
, 204–207
Information portfolio, budget for
, 503
Information product portfolio management
, 725
Information product/service, need for
, 520
Information professionals
, 5, 24, 28, 32–33, 39, 42, 47n1, 139, 380, 394, 569, 572
education for
, 632
skills and expertise of
, 47
Information-related services, challenge for
, 78–79
Information risk/copyright compliance
, 725
Information sector
, 5, 6
average annual employment in
, 11
factors affecting the health and sustainability of
, 14–17
subsectors
, 6, 7
unemployment in
, 15
Information security
, 36–37
Information services (IS)
, 675
as cost centers
, 677–678
professionals
, 605
role in legal environment
, 858–860
valuing
, 682
return on investment (ROI)
, 682–683
whole IS
, 683
Information services, evaluating and managing
, 545
clients’ needs assessment
, 546
individual research requests
, 547
Library Open House events
, 548
new library service requests
, 547
one-on-one interviews
, 548
enterprise agreements initiative
, 555–556
global research library
, 564
key library services
, 567–568
notable innovations
, 568
initial evaluation criteria to identify and select key services
, 556–558
knowledge explorer benefits
, 564
moving up the value chain
, 558
global research portal
, 558–559
Knowledge Explorer (KE)
, 561–564
Worldwide Intelligence Network (WIN)
, 559–561
service management framework
, 548
information gathering
, 551
new service recommendation
, 550
service acquisition
, 552–554
service administration
, 554–555
service trial
, 551–552
strategies
, 29–30
Information Services/Knowledge Management specialization (IS/KM)
, 858
Information sharing and distribution
, 34–36
Information Strategy Management
, 720
Information Supply Chain (ISC)
, 690
Information veracity and threat of fake news
, 409
accountability
, 420
author
, 417
biases
, 417
calling an expert
, 421
criticality
, 411
spatially based media, rise of
, 412–413
date
, 417
fact checking
, 427–428
fact-checking lesson
, 422–423
fact checking the work
like a journalist
, 423
as a “strategic ritual” for information professionals
, 421–422
information professional’s accuracy checklist
, 424–426
Internet humor
, 420
knowledge-based journalism
, 419–420
quality control
, 420
searching video, image, and audio archives
, 430–431
source of information, assessing
, 413–416
user-generated content (UGC), resources for verifying
, 431
utilizing scholarly articles and reports
, 429–430
Infrastructure
, 375
Innovation
, 6, 16, 17, 140, 479, 480, 507, 716, 725–726
and disruption
, 496
strategy and
, 140
Innovation Jam
, 146
Innovator
, 660
In-person patron services
, 376
Insourcing
, 711–712
Instagram
, 312, 763
Institute of Museum and Library Services (IMLS)
, 16
Institutional licensing frameworks
, 705
Instructional planning and delivery
, 385
acceptable evidence, identifying
, 387–389
developing learning outcomes
, 385–387
lesson plan
, 389–391
planning instruction and activities
, 389
Integrated library system (ILS) vendors
, 237
Integration within the organization
, 342
Integrity
, 595
Intellectual freedom
, 301
Intelligence Cycle
, 818, 819
Intelligence planning
assumptions
, 824–825
hypotheses
, 825
intelligence program and project opportunities
, 822–824
knowns and unknowns
, 825–827
Source Map
, 827–828
Intelligence Process
, 818–819, 834
Interlibrary loan (ILL)
, 174, 179
versus document delivery
, 180
of entire works/substantial portions
, 175
“rule of one”
, 174–175
Internal process metrics
, 264–265
International Consortium of Investigative Journalists (ICIJ)
, 806
International copyright law
, 182–183
International Federation of Library Associations (IFLA)
, 195, 410
International Meeting of Cataloguing Experts (IMCE)
, 196
International Standard for Bibliographic Description (ISBD)
, 196, 214
Internet
, 79, 340, 446
evolution of
, 197–199
Internet Archive
, 414
Internet humor
, 420
Internet Live Stats 2017
, 4
Internet of Things (IoT) data
, 765, 777
Internships
, 419
Interpersonal bonds, shaping
, 90
Interviews
, 81, 831–832
data gathering through
, 81–83
one-on-one interviews
, 548
preparation
, 120, 121
Intrinsic records
, 624
Investments in technology innovation
, 78
iPhone releases
, 26
IS manager
, 619, 622, 627, 675
as “nonfinancial manager”
, 679
ISO11620:2014 Information and documentation
, 285
ISO 16439:2014 Information and documentation
, 285
ISO2789:2013 Information and documentation
, 284
IS skill set
, 759
IT professionals
, 28
Jamaica Plain branch
, 374
Jinfo’s product reviews
, 478
JKL
, 105–107
Job and career workshops
, 309
Johari Window
, 826
Joint libraries
, 293–294
Joint Steering Committee for Revision of AACR (JSC)
, 201
Journalism
, 419
knowledge-based
, 419–420
Jumpstarting
, 17
Just in case/just in time
, 78
K-12 School Library
, 230, 238
funding source for
, 247
Key Intelligence Questions (KIQ)
, 819–820, 827
Key Intelligence Topic (KIT)
, 819–820
Keynesian multiplier model
, 18n11
Key services
initial evaluation criteria to identify and select
, 556–558
Key strategic stakeholders
building strong, long-term relationships with
, 466–468
Knowledge
classification of
, 573–574
definition of
, 290, 573
explicit knowledge
, 574
tacit knowledge
, 574
Knowledge and content services
, 700, 701
transforming
, 700
Knowledge audit, conducting
, 79–80
Knowledge-based journalism
, 419–420
Knowledge Cards
, 216
Knowledge creation process
, 593
continuous cycle of
, 575–576
Knowledge Explorer (KE)
, 561–564
Knowledge Graph
, 216
Knowledge loss and knowledge retention
, 596
Knowledge management
, 574–575, 670
competencies and skills
, 582–583
competencies for information professionals by SLA
, 583
case study in
, 596–601
competencies for knowledge managers or knowledge workers
, 591–592
Financial Times (FT) report in conjunction with SLA, 2013
, 587–591
information and data retrieval and analysis
, 584–585
information and knowledge resources
, 584
information and knowledge services
, 583
information and knowledge systems and technology
, 584
information ethics
, 585–587
interaction of information management skills and knowledge management skills
, 593–596
organization of data, information, and knowledge assets
, 585
continuous cycle of
, 575–576
data, information, knowledge
, 572–573
development of
, 577–578
factors
, 575
information management and
differences
, 580–581
information professionals versus knowledge managers
, 581–582, 582–583
similarities
, 579–580
processes
, 575
resources
, 575
strategies
, 578–579
tacit and explicit knowledge
, 573–574
utilization of information to create knowledge in organization
, 576–577
Knowledge Management (KM) Solutions team
, 108
Knowledge managers
, 581, 601, 602
competencies for
, 591–592
Knowledge Process Outsourcing (KPO)
, 711
Knowledge retention
, 593, 596
Knowledge transfer
, 593
Knowledge utilization
, 593, 594
Knowledge workers, competencies for
, 592
Known Knowns
, 826
Known Unknowns
, 826
Kurzweil, Ray
, 292
Labor market
impact of the Great Recession on
, 14–15
Landscape monitoring
, 502
Large Public Library in the United States
, 369
Large University Library System
, 147–148
Large urban public library
, 365
challenge and opportunity
, 369
founding principles
, 365–367
modern urban public library
, 367–369
renovation as the catalyst for a service transformation
, 369–374
technology
, 374–377
theoretical underpinnings
, 367
Law firm
, 43, 733, 735, 858
Law firm library
, 105–107, 742, 751
Law library
, 293, 859
Leadership, defined
, 602n4
Leadership and the political
, 53
broad political implications of organizational culture
, 64–67
deeper structures of change
, 57–58
definition
, 53–56
insights of political theory
, 60
community
, 60–62
trust
, 62–63
virtue
, 63
shortcomings of the management literature
, 58–60
Leadership in Energy and Environmental Design (LEED) libraries
, 233, 243
Leadership lever, pulling
, 151–154
complexity
, 153–154
key stakeholders
, 154
model for change
, 152–153
vision
, 152
Leadership-management levers
, 150–151
Leadership strategy
, 141, 602
Leadership style
, 120
Leadership/teamwork
, 724
Leading and managing strategy in the 21st century
, 137
building and keeping commitment
, 146–148
context
, 139–140
creating and maintaining alignment
, 148–150
leadership-management levers
, 150–151
pulling the leadership lever
, 151–154
complexity
, 153–154
key stakeholders
, 154
model for change
, 152–153
vision
, 152
pulling the management lever
, 155–157
strategy
, 140–141
strategy as strategic directions and decisions
, 141–143
strategy frameworks
, 143–146
Learning and growth metrics
, 265
Learning Management System (LMS)
, 448
Learning order
, 633–634
Legal environment, information services role in
, 858–860
“Less-demanding customers”
, 26
LexisNexis
, 782
Liaison librarians
, 328
Librarians
, 28, 380
and knowledge creation
, 290–291
libraries and
, 131–132
See also Information professional
Libraries’ professional associations and publications, sustainability in
, 232–235
Library and Information Science (LIS)
, 53, 190, 385, 598
LIS institutions
, 56
LIS leadership
, 58, 59
Library Company of Philadelphia
, 191
Library conferences, attending
, 126
Library copying
, 172
Library culture
, 293
Library leadership
, 55, 63, 242, 367, 641
Library Leadership and Management Association (LLAMA)
, 641
Library of Constantinople
, 23
Library Open House events
, 548
Library outreach team
, 309–311
Library professionals
, 6
Library science skills
, 792, 798–800
Library’s contribution to academic success
, 316
Library’s strategic plan, mapping
, 231
LIBRIS
, 208
Licensing
, 35–36, 705
options
, 184
organizations
, 184
usage in Asia
, 494
Licensing models, changing
, 701
Lifelong learning and competencies
, 633
Life programs, learning, inspiration, friendship, and enrichment
, 311
“Light touch regulation”
, 38
Limitless Libraries
, 295
“Linked Data Principles”
, 205
Linked data projects and libraries
, 207–211
LinkedIn
, 847, 849
Linked Open Data Cloud (LOD) diagram
, 205, 206, 220
Linux-style concept
, 291
Listening versus talking
, 122
Local Area Networks (LANs)
, 197
Location and site research
, 833–834
Location strategy
, 710–711
Lone Star College-CyFair Branch, Harris County Public Library (case study)
, 298
culture and change
, 301–302
fines
, 301
friends
, 301
intellectual freedom
, 301
lies, damn lies, and statistics
, 302–303
luxury of starting from scratch
, 298–299
parking
, 300–301
programming
, 300
staffing
, 299–300
Long-term economic challenges
, 11–14
Long-term unemployment
, 15, 16
Loose fiscal policy
, 12, 18n8
Loss of funding
, 16
Love–hate relationship
, 443
Machine-readable cataloging format (MARC)
, 195, 196, 222
Makerspace
, 296, 311–312
Management accounting
, 681
Management literature
, 69n1, 124
shortcomings of
, 58–60
Manager, effective
, 659–660
Market and Industry Research
, 720
Market Data Services
, 550, 552
Marketing of your expertise
, 455
building strong, long-term relationships with key strategic stakeholders
, 466–468
business environment and business challenges, seeking to understand
, 464–466
Cargill Infocenter (case study)
, 455–459
constantly changing and reorganizing organizations
, 460–461
global reach in a digital world
, 470–472
having a dedicated person
, 469–470
taking action
, 469
unique skills and expertise
, 461–464
Market landscapes
, 478
Marketplace
, 482
Master budget
, 680
Master of Library Science (MLS)
, 847
MDS advisory team
, 693
Measurement framework, development of
, 282–287
Medical Library Association (MLA)
, 634, 637
Mergers and acquisitions
, 496
“Meta-competency”, information literacy as
, 397
Metadata and tagging
, 35
Metrics, defined
, 282
Microfilm technology
, 163
Microsoft
, 847, 849
Minimalist door security system
, 317
MNO Corporation
, 107–111
Mobile phones
, 25
Model for change
, 152–153
Modern urban public library
, 367–369
Money, value and
, 533–534
Mosul public library
, 23
Motion picture and sound recording (MPSR) industries
, 6
employment in
, 10
Multi-platform delivery
, 554
Multiplier
, 12
My Friend Cayla
, 772–773
National Agricultural Library (NAL)
, 203
National Center for Supercomputing Applications (NCSA)
, 198
National Commission on New Technological Uses of Copyrighted Works (CONTU)
, 176, 179–180
National Library of Medicine (NLM)
, 203, 442
Nearshore
, 710–711
Needs assessment, of clients
, 546
individual research requests
, 547
Library Open House events
, 548
new library service requests
, 547
one-on-one interviews
, 548
Negotiation objectives, setting
, 529
Negotiation process
, 532–533, 534–539
Negotiation strategy, setting
, 530–532
Negotiation team
, 523–524
criticality and value factors
, 524–526
Negotiation time line, setting
, 527–529
NERA Economic Consulting
, 348–349
Nest
, 763–764
Netflix
, 291
Net promoter score
, 669
New library service requests
, 547
New York Public Library (NYPL)
, 806, 808
NextDoor
, 312
Noise-tolerant libraries
, 326
Nonfinancial manager
, 679
Non-library-related activity
, 326
Non-profit organizations
, 121, 153
Nonprofit Organization’s Library
funding source for
, 247
Nontraditional vendors, use of
, 704–705
Not-for-profit organizations
, 676, 677, 680
Obsolete
, 174
Off-shore teams, managing
, 670
Ohio College Library Center (OCLC)
, 195, 198, 215, 216
One-on-one interviews
, 548
One-size-fits-all approach
, 400
“One stop shop” model
, 450, 451
Ongoing optimization
, 497–499
ONIX (ONline Information eXchange) standard specification
, 213–214
Online media
, 419
Online public access catalog (OPAC)
, 197, 214, 581
Online research databases
, 751
Onshore team
, 710–711
On-the-ground research
, 833
Open access (OA)
, 181–182
Open Metadata Registry (OMR)
, 207
Openness
, 595
Open source intelligence (OSINT)
, 829
Operationalizing strategy
, 141
Operational metrics
, 283
Opportunity
, 332–336, 369, 840, 845–850
Organizational culture
broad political implications of
, 64–67
persuasion within
, 75–78
understanding
, 121–122
Organizational goals and culture
, 80
Organizing information. See Information organization
Orphan works
, 181
Other information services (OIS)
, 6
employment in
, 10
Outcomes-based evaluation
, 229–232
Outsourcing
, 712–714
cost savings and
, 683–684
Overhead allocation, value of
, 678–679, 687
PACER (Public Access to Electronic Court Records)
, 425, 732
Paraphernalia
, 321, 324, 325
Parker’s five-year Long Range Plan (2017–2022)
, 358
Partnerships
, 126–127, 147, 295, 486–487, 856
Pass-the-hat approach
, 503, 504
Percentage Discount
, 737
Performance metrics
, 283
Perimeter College
, 449–450
Personal career strategy planning
, 644–646
Personalization strategy
, 578
Persuasion within organizational culture
, 75–78
“Philosophy of freedom”
, 43
Phonorecord
, 172–173
Photocopier
, 165, 321
Photocopy
, 166, 173
Photographs
, 162, 163
Photostats
, 162
Physical collection
, 343
Physical disasters
, 23
Physical integrity
, 31
Pie charts
, 83, 771
PIIGS (Portugal, Ireland, Italy, Greece, and Spain) crisis
, 9
Pinterest
, 312, 763
Pitch type business case instrument
, 84, 85
Political theory, insights of
, 60
community
, 60–62
trust
, 62–63
virtue
, 63
Political trust
, 62–63
Portfolio
existing portfolio, analyzing and optimizing
, 495–497
management tools
, 490–491
new portfolio, building
, 491–495
value
, 488–490, 499–500
Portfolio managers and research analysts
, 561
Portfolio strategy, defining
, 500, 710
Position, understanding
, 119–121
Positioning for success
, 119
additional alliances, creation of
, 123–124
management and union colleagues
, 124
bad behavior, recognition of
, 134
existing hierarchies, understanding
, 129–130
individuality, singularity, and perspective
protection of
, 124–125
Leading From Where You Are
, 125–126
libraries and librarians
, 131–132
organizational culture, understanding
, 121–122
positive and effective behavior, recognition of
, 133–134
ramifications of the position and strategy development
, 119–121
reality, defining
, 127–128
reality checks
, 128
responsibilities
, 134–135
space
, 132–133
spending time, aware of
, 135
strive for harmony and harness perseverance
, 130
thoughtful partnerships
, 126–127
thrive in chaos
, 129
visibility of work
, 130–131
work life of a library director, positioning of
, 122–123
Post-truth
, 410
Pot-holes-versus-library principle
, 77
PowerCube power boxes
, 333
PQR
, 111–114
Predictive judicial analytics tools
, 781
Preserving Digital Records
, 626
Price-per-seat
, 485
Pricing
, 485–486
Private archives
, 617
Procurement
, 504–505
Product characteristics
, 480–482
Productivity
, 14, 16, 17, 273
growth
, 14
streamlining and securing access to information and knowledge for
, 111–114
Professional Knowledge and Skills Base (PKSB)
, 274
Professional social networks
, 847
Professional sustainability
, 262
Profitability
, 479, 480, 507
Programs and Spaces
, 367
Project management approach
, 155
Project management model
, 818
Protectionism
, 13, 19n14
Public Broadcasting and Public Library
, 371
Public interest
, 479, 480, 507
Public library
, 77, 98–101, 293, 353, 368, 780
funding source for
, 247
Public Library Association (PLA)
, 633
Public services
, 653
Published Sources Research
, 829, 830
Publishing industries
, 6
employment in
, 6, 9–10
Purchasing strategy
, 480
Quality control
, 420
Quantitative easing (QE)
, 11, 18n9
Questionnaires
, 81
RACI (responsible, accountable, consulted, informed) framework
, 156
Ramifications of the position and strategy development
, 119–121
RDA/ONIX Framework (ROF)
, 214
RDA Steering Committee (RSC)
, 201
Reading and Literacy
, 367
Reading Public Library
, 356
Real GDP per capita
, 19n15
Real gross domestic product (real GDP)
, 8, 18n2
Reality, defining
, 127–128
Reality checks
, 128
Recession, defined
, 18n3
Records and information management (RIM)
, 605
archives
, 610
ARMA’s generally accepted recordkeeping principles
, 608
basic RM
, 101, 606–608
career opportunities
, 615
compliance and audit
, 611–612
data protection and privacy
, 611
data security
, 611
future of
, 614–615
information governance and its relation to
, 610
information services/research library
, 611
knowledge management
, 611
legal
, 612
organizational placement of
, 612–613
program
, 613–614
Records management
, 605
archives and
, 620
Case study
, 608–610, 613
legal and risk considerations
, 608
Recruitment strategies
, 721–723
Reference and User Services Association (RUSA)
, 642
Reference books, history of
, 437
Reference librarian
, 327, 442, 443, 451, 452
Reference reimagined
, 437
challenges and opportunities
, 452–453
Green’s four-step approach to reference services
, 438
origins of reference services
, 438–440
personal experiences
, 447
F.D. Bluford Library
, 447–448
Perimeter College
, 449–450
reference in crisis
, 442–444
rethinking reference
, 450–452
special library movement
, 441–442
theoretical framework
, 440–441
user experience, understanding
, 444–447
Reference rooms
, 359
Reference services
, 368, 438–440, 441
Reference work
, 441
defined
, 440
Register of Copyrights
, 175, 178
Relationships
, 61, 467, 468
art of building support through
, 90–91
Renovation as the catalyst for a service transformation
, 369–374
Replacement published works, copies for
, 173–174
Reporting
, 505–507, 509–512
and dissemination
, 837–840
Request for proposal (RFP)
, 114, 238, 695
Research, Archives & Data Strategy (RAD) team
, 131, 132
Research director
, 700
ResearchMonitor
, 490
Research skills
, 723
Resource Description and Access (RDA)
, 202, 203
Resource Description Format (RDF)
, 204, 207
Resource management tools
, 745
cost and contract management
, 747–748
creating clear policies and guidelines for cost recovery
, 746–747
online research databases
, 751
training and communication
, 748–750
Resources, sharing
, 295
Resourcing strategies
, 707–708
career development
, 721–723
client relationship skills
, 723–724
core team
, 708–710
economic and corporate context
, 714–716
extended team
, 710
insourcing
, 711–712
onshore, nearshore and far shore
, 710–711
outsourcing
, 712–714
information product portfolio management
, 725
information risk/copyright compliance
, 725
innovation
, 725–726
leadership/teamwork
, 724
recruitment
, 721–723
research skills
, 723
staff retention
, 721–723
training
, 726–727
two-tier strategy
, 708
value proposition, conveying
, 717–721
vendor and contract management
, 724–725
wider considerations
, 714
Retention management
, 40
Retention planning
, 40
Rethinking reference
, 450–452
Return on investment (ROI)
, 227, 261, 682–683
Rewarding
, 134–135
Risk management
, 479, 480, 507
Risky financial instruments
, 9
RSS (real simple syndication) feeds
, 445
Rural Library Initiative of California
, 360
Rural Library Project
, 360
Sacramento Public Library
, 296
Sainsbury Library
, 319
Sales and growth
, 479, 480, 507
Sales and related occupations
, 6
Sales professionals
, 86
Scholarly articles and reports, utilizing
, 429–430
School library
, 293
Scientific communication
, 34
Scrum
, 126, 136n4
Seat-based pricing
, 485
Secular stagnation
, 13
Self-serve, coaching others for
, 342
Semantic Web
, 205, 214, 219, 220
and linked (open) data
, 204–207
Service management framework
, 548
information gathering
, 551
new service recommendation
, 550
service acquisition
, 552–554
service administration
, 554–555
service trial
, 551–552
Service models
, 289
age of acceleration
, 292–293
case studies
, 298
Dr. Martin Luther King, Jr. Library
, 303–304
Lone Star College-CyFair Branch, Harris County Public Library
, 298–303
TCC/City Joint-Use Library
, 304–306
collaboration, culture of
, 294–295
joint libraries
, 293–294
librarians and knowledge creation
, 290
written word
, 290–291
library culture
, 293
new digital reality
, 291–292
sharing resources
, 295
tool library
, 296–298
unusual collections as a different service
, 295–296
Service philosophy
, 367
Service transformation, renovation as the catalyst for
, 369–374
Shared cost, of information portfolio
, 503
SharePoint software
, 548
The Singularity is Near; When Humans Transcend Biology
, 292
Skepticism
, 424
Skills, defined
, 582
Skills, upgrading
, 702
SKOSifying
, 207
Skype
, 326, 546
Sliding Discount
, 737
“Small Libraries Create Smart Spaces”
, 360–361
Small–medium public libraries
, 353
examples
, 354–359
libraries today and tomorrow
, 359–360
resources
, 360–361
Smart News
, 561
Smart phones
, 26, 27, 412, 763
Social events at work
, 123
Social media
, 130, 291, 298, 312, 413, 763, 800
research
, 832–833
Social Responsibilities Round Table (SRRT)
, 232, 233
Social value
, 283
Society of Strategic and Competitive Intelligence Professionals (SCIP)
, 643
Soft skills
, 595
Solicited evidence
, 286, 288
Sonny Bono Copyright Term Extension Act
, 178–179
Source Map
, 827–828, 837, 838
Source of information, assessing
, 413–416
Space, defining
, 133–134
Spatially based media, rise of
, 412–413
Special libraries
, 76–77, 101, 261, 339
accounting model options
, 104
adapting and transforming to changes in the organization
, 342–343
allocating information services investments
, 104
business value of projects versus cost of library services
, 103
case studies
, 345–350
changes in recent years
, 340–341
fair funding model for information services
, 102
identifying which products and services to manage with a small team?
, 344
input from business teams
, 103
recommendation and benefits
, 104–105
services critical to provide
, 343
where the special libraries headed towards
, 341–342
Special Libraries Association (SLA)
, 229, 340–341, 343, 442, 550, 572, 638
Special library movement
, 441–442
Spreadsheet software
, 83
Staff, replacing
, 696–697
Staffing the archive
, 626–627
Staff roles
evaluation
, 653–662
job descriptions
, 654, 656, 657, 660
potential “new” roles in information management
, 670
qualifications
, 654, 655, 663
retention
, 662–663, 721–723
satisfaction and fit, evaluating
, 663–665
performance review
, 667–669
self-assessment
, 665–667
succession planning
, 669–670
Stage gate process
, 155, 159n21
Stakeholder, defined
, 466
Stakeholder engagement
, 500–502
Stakeholder relationship
, 456, 467, 468
Stakeholder reporting
, 509
Stakeholders, identifying
, 154
Stanford History Education Group
, 383
Statutory licenses
, 184
Stemtastic service learning programs
, 312–313
Storage, of archives
, 622–623
Storyful
, 431
Storytelling
, 125, 131, 770
Strategic analysis
, 83
Strategic and Competitive Intelligence Professionals (SCIP)
, 812
Strategic audit
, 114
Strategic contingencies
, 28
Strategic conversations
, 144, 145, 149
Strategic fit
, 89
Strategic metrics
, 282–283
Strategic network, defining
, 123
Strategy, defined
, 138, 140–141
Strategy frameworks
, 143–146
Strategy shaping
, 144
Strive for harmony and harness perseverance
, 130
“Structured” versus “unstructured” data
, 33
Subject matter expert (SME)
, 848
Subject–predicate–object expressions
, 205
Subject specialist
, 327
Success, education for
, 631, 649
competencies
, 633–634
do-it-yourself paths to success
, 648–649
individual association competency statements
, 635–643
for information professionals
, 632
lifelong learning and competencies
, 633
opportunities
, 647
personal career strategy planning
, 644–646
selected competencies documents, analysis of
, 634
strengths
, 646
threats
, 647–648
universal competencies
, 643–644
weaknesses
, 647
Success, measurement of
, 542–543
Succession planning
, 669–670
Supersectors
, 5
Support services, providing
, 324
SurveyMonkey
, 81
Sustainability
, 227
best practices
, 235–249
Align with community goals
, 236
Continuously introduce new strategic initiatives and partnerships
, 249
Education message
, 248
Employ excellent customer service
, 238
Financial structure and monitoring
, 247
LEED libraries
, 243
Maintain open communications
, 241
Recognize and interact with employees and teams often
, 242
Recycle, re-use, track
, 245
Reduce fuel usage and greenhouse gases (GhG)
, 244
Support the workforce
, 240
Vendor compliance
, 237
in libraries’ professional associations and publications
, 232–235
outcomes-based evaluation
, 229–232
three P’s of sustainability
, 232, 250n2
Sustainability Road Map
, 235
Sustainability Round Table (SustainRT)
, 234
Sustainable development
, 234
SWOT (Strengths, Weaknesses, Opportunities, Threats) analyses
, 38, 645
Tableau Public
, 770–771
Tacit and explicit knowledge
, 573–574
Tacit knowledge
, 574
Talent acquisition
, 759, 845–850
Talent Management
, 654
Target audience
, 138, 141
Task Force on the Environment (TFOE)
, 233
Taxonomies
, 798–800
TCC/City Joint-Use Library (case study)
, 304
culture clash
, 305–306
hours
, 306
programming is king
, 306
Technical services
, 653
Technical skills
, 589
Technological diffusion
, 16, 17
Technologist
, 349
Technology
, 374–377, 444
Technology diffusion
, 16, 17
Technology impact
, 137
Technology Management
, 709
Technology of a product
, 482
Teen Tech Tuesday
, 313
Telecommunications
, 6
employment in
, 10
Telepresence robots
, 313–314
Text analytics and big data. See Big data and text analytics
Text data, analyzing
, 797
library science skills
, 798–800
tool evaluation
, 798
tools using
, 800–802
Text mining
, 793
Theory of Change
, 153, 156
Third-party providers
, 515
“Third place”, library as
, 359
Time/Complexity Quadrant
, 719
Tool library
, 296–298
Top Questions Method
, 821
Traditional journalism
, 419
Traditional operation of libraries
, 437
Training
, 125–126, 353, 358, 726–727
and communication
, 748–751
Transactional pricing
, 740–744
Transparent vendors
, 486
Treasurer, role of
, 676
Trouble Assets Relief Program (TARP)
, 12
Trust, political
, 62–63
“Trusted Traveler” programs
, 763
Twitter
, 312, 763
Unemployment compensation
, 19
Unemployment in the information sector
, 15, 17
Unemployment rate
, 18n7
Uniform Resource Identifiers (URIs)
, 205
Universal bibliographic control (UBC)
, 195–196
Universal classification systems, design of
, 192–193
Universal competencies
, 643–644
Universal Decimal Classification (UDC)
, 192
Unknown Knowns
, 826
Unknown Unknowns
, 826
Unpublished works, copies for preservation of
, 173
Unstructured data
, 33, 791
Urbanization
, 438
U.S. Bureau of Labor Statistics (BLS)
, 5
U.S. Green Building Council (USGBC)
, 244
U.S. labor market
, 9
U.S. National Parks, text analytics project for
, 802, 803
U.S. recession
, 9
Usage data
, 507–508
User experience, understanding
, 444–447
User-generated content (UGC)
, 431
User-generated noise
, 326
User preferences
, 477, 496
User requirements
, 515, 541
Value
components of
, 478, 487–488
review usage to measure
, 526–527
Value added research
, 349, 597
Value added service
, 662
Value and money
, 533–534
Value equation, balancing
, 512–514
Value metrics
, 283
Value pricing
, 486
Value proposition, conveying
, 717–721
Variances, defined
, 681
Vendor and contract management
, 724–725
Vendor characteristics
, 485
partnership
, 486–487
pricing
, 485–486
transparency
, 486
Vendor management
, 849
Vendor relationships
, 489, 505
Vendors and products, strategic oversight of
, 704
Video
, 764
Video, image, and audio archives
, 430–431
Virtual International Authority File (VIAF)
, 207, 215, 218
Virtue
, 63
Visibility of work
, 130–131
Visible IM stakeholders
, 46
Vision
, 152, 157
Visualization tools
, 805, 806
Visual literacy
, 314
Voluntary systems
, 184
Warning notices and infringement liability
, 175
Waterloo Library
, 358
Wayback Machine
, 414
Web scrapers
, 795
Weighted cost, of information portfolio
, 503
Westlaw Case Evaluator
, 782
West South Central Library System, 3-Ps of
, 255
people sustainability
community
, 255–256
workforce
, 256
performance (profit) sustainability
, 257
planet sustainability
, 256–257
Whole IS, valuing
, 683
WiFi
, 322, 376
WIIFM factor (the “what’s in it for me” factor)
, 149
Williams & Wilkins Co. vs. United States
, 165
Wisconsin-Ohio Reference Evaluation Program (WOREP)
, 444
Wisdom
, 573
Woodberry Down Library
, 358
Work life of a library director, positioning of
, 122–123
Workplace
Bruce’s seven “faces”/approaches to information literacy in
, 397
Goad’s 16 steps to information literacy in
, 397
Workplace information literacy
, 391–402
Workspace, defining
, 133
WorldCat
, 207, 212, 215
Linked Data
, 216
World Commission on Environment and Development (WCED)
, 234
Worldwide Intelligence Network (WIN)
, 559–561
World Wide Web
, 138, 203
World Wide Web Consortium (W3C)
, 204
Written word
, 290–291
WSCLS
, 255, 256, 257
Xerox PARC
, 197
Yellowstone Social Media Text Analysis
, 803, 805
Zanran
, 769
Zotero
, 423
- Prelims
- Part I The Context
- Introduction
- The Economy at Large and Why you Should Care
- Disruption and the Management of Information
- Leadership and the Political: The Environment of the Information Management Organization
- Making the Business Case
- Positioning for Success: A Rose by Any Other Name
- Leading and Managing Strategy in the 21st Century
- The Delicate Balance in Copyright Today
- Stepping Out: Organizing Information in the 21st Century
- Sustainability: What Does it Mean for You and for Your Library?
- Part II The Balanced Scorecard: A Framework for Demonstrating Contribution
- Introduction
- Customer Metrics
- Information Audit and Impact Assessment
- Models of Service in an Age of Acceleration
- Rethinking the Physical Library – Academic
- Rethinking the Physical Library – Special: Transforming the Information Organization
- Rethinking the Physical Library – Small–Medium Public Libraries
- Rethinking the Physical Library – Large Public
- Information Literacy: What Does it Mean and Where Does it Fit in?
- Information Veracity and the Threat of Fake News
- Reference Reimagined
- Marketing your Expertise
- Internal Process Metrics
- Optimizing, Measuring, and Reporting Value on Content Acquisitions
- Negotiate for Information Like it is your Own Money – with Savvy and the Right Skills
- Evaluating and Managing Information Services
- Knowledge Management Skills Applicable to Information Management – Information Management Skills Applicable to Knowledge Management in an Organization
- Records Management: Fit, Value, and Placement within an Organization
- IS and Archives
- Learning & Growth Metrics
- Education for Success: Multiple Avenues and Options
- Evaluating Staff Roles and Retention
- Financial Metrics
- Financial Metrics: What you Need to Know
- Competition and Collaboration: Insights from the Information Supply Chain
- Resourcing Strategies
- Cost Recovery: Strategies and Options
- Part III Epilogue: All Progress is Change
- Introduction
- Big Data, Big Opportunity for Librarians and Information Professionals
- Big Data and Text Analytics
- Opportunity: Competitive Intelligence and Information Management
- Opportunity: Talent Acquisition
- View from the Top: What the Bosses Think
- A Corporate Viewpoint of Information Today
- Indian Prairie Public Library: A Valued Community Resource
- Role of Information Services in the Legal Environment
- Index