Management Decision: Volume 41 Issue 8

Guest editorial: business performance measurement and management

Mike Bourne

Presents a number of papers from the Performance Measurement Association conference held in July 2002. Reveals that all the papers investigate developments in the field of…

Business performance measurement – past, present and future

Bernard Marr, Gianni Schiuma

Business performance measurement (BPM) is a fast evolving and diverse research field which features highly on the agenda of academics and practitioners from functions including…

Behavioral factors important for the successful implementation and use of performance management systems

André A. de Waal

This paper examines the role behavioral factors play in the successful implementation and use of performance management systems that are based on critical success factors, key…

Factors that play a role in “managing through measures”

Monica Franco, Mike Bourne

Organisations devote time and effort to the development of strategic performance measurement (SPM) systems. Many articles have been written on how to design and implement this…

Roles of supplier performance measurement: indication from a study in the automotive industry

J. Schmitz, K.W. Platts

Contrasts generic concepts and roles of intra‐organisational performance measurement with concepts of supplier performance measurement. Presents indications from a study of five…

Designing performance measurement systems for teams: theory and practice

Jill MacBryde, Kepa Mendibil

This paper reports on an industrially led research project, supported by the UK Engineering & Physical Sciences Research Council (EPSRC), which set out to tackle an increasingly…

The insurance performance measure: assembling the property and casualty profitability puzzle

Joseph Calandro, Scott Lane

The property and casualty (P&C) insurance industry has historically focused on the underwriting or combined ratio as the primary measure of operating performance. Many dramatic…

Pluralistic views of performance

Lin Fitzgerald, James E. Storbeck

Regulatory efforts within the UK water industry in recent years have been predominated by the concern for measuring the cost efficiencies of the privatized companies. More recent…

The impact of culture on the use of performance measurement information in the university setting

Jarmo Vakkuri, Pentti Meklin

The paper examines the performance measurement (PM) of knowledge organizations as problems of search (design mode) and application (use mode). The argumentation of the paper…

The use of multilevel performance indicators in managing performance in health care organizations

Louise Lemieux‐Charles, Wendy McGuire, François Champagne, Jan Barnsley, Donald Cole, Claude Sicotte

The performance construct may be one of the most elusive in organization theory. Health care organizations are particularly complex owing to their dual lines of accountability…

Intellectual capital and knowledge management effectiveness

Bernard Marr, Oliver Gupta, Stephen Pike, Göran Roos

Building on the complexities of organizational knowledge creation the paper explores the alignment of knowledge management practices with the epistemological beliefs of…

Integrated performance management: adding a new dimension

Kurt Verweire, Lutgart Van den Berghe

Argues that effective integrated performance management (IPM) needs both strategic and maturity alignment. The management literature focuses on strategic alignment; develops the…

An integral framework for performance measurement

Paul Rouse, Martin Putterill

A performance framework is described that distils concepts from the literature about existing frameworks in order to extend capacity to evaluate and appraise performance. This…

Predicting performance

Mark Wilcox, Mike Bourne

Performance measurement and the balanced scorecard is becoming ubiquitous. However, this paper will argue that some of the early work on performance measurement and management…