International Journal of Operations & Production Management: Volume 20 Issue 11

Sequences of manufacturing improvement initiatives: the case of delayering

Pär Åhlström, Christer Karlsson

Changes in manufacturing often result in decision making being decentralised. As a consequence of the decentralisation of decision making, the number of hierarchical levels in the…

Industry characteristics and productivity measurement systems ‐ An empirical investigation in New Zealand‐based manufacturing organisations

Zahirul Hoque, Haim Falk

This paper reports the results of an empirical study that explores how industry characteristics are associated with the design of productivity measurement systems. The responses…

TQM and business performance in the service sector: a Singapore study

Shaukat A. Brah, Jen Li Wong, B. Madhu Rao

This paper focuses on gaining insight into the impact of TQM on the business performance of the service sector of the economy. The study yields clear evidence that TQM…

Developing a framework for make‐or‐buy decisions

L.E. Cánez, K.W. Platts, D.R. Probert

The make‐or‐buy question represents a fundamental dilemma faced by many companies. Companies have finite resources and cannot always afford to have all manufacturing technologies…

An empirical examination of the effects of information systems integration on business process improvement

Ganesh D. Bhatt

Since the mid‐1980s, the subject of information systems (IS) integration and its role in business process improvement (BPI) has been of considerable interest to business managers…

Systematic layout planning: a study on semiconductor wafer fabrication facilities

Taho Yang, Chao‐Ton Su, Yuan‐Ru Hsu

This paper proposes to use Muther’s systematic layout planning procedure as the infrastructure to solve a fab layout design problem. A multiple objective decision making tool…