International Journal of Operations & Production Management: Volume 23 Issue 4

An initial assessment of the influence of IT on TQM: a multiple case study

Frank W. Dewhurst, Angel Rafael Martínez‐Lorente, Cristóbal Sánchez‐Rodríguez

Information technology (IT) and total quality management (TQM) have significantly impacted on most organizations and each has been widely researched. However, there is little…

An empirical study of POM teaching in Spanish universities (II): Faculty profile, teaching and assessment methods

Rafaela Alfalla Luque, José A.D. Machuca

Production/operations management (POM) is today a key element for the competitivity of companies, and the demand by Spanish companies for university graduates qualified in this…

New service design in the NHS: an evaluation of the strategic alignment of NHS Direct

Rhian Silvestro, Claudio Silvestro

Awareness of inconsistencies and variability in the delivery of health services across the UK has heightened in recent years, leading to general acknowledgement that a move away…

Implementing enterprise resource planning systems with total quality control and business process reengineering: Survey results

Marc J. Schniederjans, Gyu C. Kim

The primary objective of an enterprise resource planning (ERP) system is to help integrate an organization's business operations and processes effectively and efficiently. Not all…

Function approximation of total system cost for a continuous manufacturing system: A case study

P. Nagaraj, V. Selladurai

This paper presents a case study conducted in a sugar mill. The multi‐level lot‐sizing model suggested by Gunasekaran where the whole manufacturing system modelled as a function…