Table of contents
To greener pastures: An action research study on the environmental sustainability of humanitarian supply chains
Mohammad Hossein Zarei, Ruth Carrasco-Gallego, Stefano RonchiWhile humanitarian supply chains (HSCs) inherently contribute to social sustainability by alleviating the suffering of afflicted communities, their unintended adverse…
1731
Managing performance in quality management: A two-level study of employee perceptions and workplace performance
Lilian M. de Menezes, Ana B. EscrigThe purpose of this paper is to address potential effects of the control element in quality management. First, behavioural theories on how elements of performance management can…
6388
Do recovery processes need empowered frontline employees?
Juliana Bonomi Santos, José Mauro Hernandez, Wandick LeãoThe purpose of this paper is to investigate whether frontline employee empowerment (FEE) is necessary in the presence of streamlined recovery processes when customers attribute…
536
ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen