Table of contents
Monitoring Employee Performance in Service Operations
Ronald E. Shiffler, Ray W. CoyeConcern for the productivity of employees in service operations combined with the difficulty of managerial control creates a need for a definitive means of measuring output. The…
An Expert System Aproach to Discrete‐Change Simulation
K. Chaharbaghi, B.L. Davies, H. Rahnejat, P.J. DobbsThere are a number of major prerequisites in the planning, design and operation of all manufacturing systems. These include resource planning, production flow analysis and…
Production Management Techniques: Push‐Pull Classification and Application Conditions
Alberto De Toni, Mauro Caputo, Andrea VinelliA unitary scheme which classifies certain subsystems, within production management, according to push and pull logics is proposed. The three subsystems described are: inventory…
A Comparison of Heuristic Methods for Service Facility Locations
Alireza ArdalanMost segments of service industry are experiencing intense competition. Both researchers and practitioners have focused their attention on improving service operations. Proper…
Measuring the Effectiveness of Quality Control Circles: A Goal Programming Approach
Maling Ebrahimpour, A. AnsariCertain Japanese techniques have been introduced to American management; one of these is quality control circles (QCCs). The intent of this article is to address the managerial…
ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen