Industrial Management & Data Systems: Volume 109 Issue 3

Extracting appropriate scope for information systems: a case study

Erkki K. Laitinen, Aapo Länsiluoto, Iiris Rautiainen

This study aims to evaluate the practical suitability of the frameworks of Tillema and Dixon et al. for assessing the scope of information systems (IS). The study also…

Service innovation through dynamic knowledge management

Shari S.C. Shang, Shu‐Fang Lin, Ya‐Ling Wu

The purpose of this paper is to report the findings of a study on the management of intellectual capital in Fortune Motors. It intends to highlight how an automobile service firm…

Effect of management support, training, and user involvement on system usage and satisfaction in Kuwait

Kamel Rouibah, Hosny I. Hamdy, Majed Z. Al‐Enezi

The purpose of this paper is to investigate the organizational factors and human motivations affecting information systems and information technology (IS/IT) usage and user's…

Managing consumer adoption of broadband: examining drivers and barriers

Yogesh K. Dwivedi, Banita Lal, Michael D. Williams

The commonly used internet service provider's (ISP) business models based on price comparison may prove to be a successful strategy for organisations in the short‐term. However…

What drives Malaysian m‐commerce adoption? An empirical analysis

Toh Tsu Wei, Govindan Marthandan, Alain Yee‐Loong Chong, Keng‐Boon Ooi, Seetharam Arumugam

This study aims to empirically examine the factors that affect the consumer intention to use (IU) mobile commerce (m‐commerce) in Malaysia. The five factors examined in this study…

Effects of daily and “woot‐off” strategies on e‐commerce

Bin Wang, Lai C. Liu, Kai S. Koong, Shuming Bai

The purpose of this paper is to analyze the prices and consumer behavior at Woot.com, a deep discount online retailer, and compare two selling mechanisms it uses – the regular…

Competitiveness of Chinese high‐tech manufacturing companies in global context

Shubin Si, Josu Takala, Yang Liu

The purpose of this paper is to study the operational competitiveness and identify the development route of Chinese high‐tech manufacturing companies by comparing with other…

When to measure productivity: lessons from manufacturing and supplier‐selection strategies

Kongkiti Phusavat, Pensuda Jaiwong, Supattra Sujitwanich, Rapee Kanchana

This study aims to identify the set of circumstances that requires productivity information. It is part of an effort to improve productivity measurement. For this research, when…