Industrial Management & Data Systems: Volume 122 Issue 3

Improving supply chain collaboration through operational excellence approaches: an IoT perspective

Li Cui, Meihua Gao, Jing Dai, Jian Mou

Collaboration is an important emerging dimension of sustainable supply chain management. How to improve supply chain collaboration (SCC) by means of operational excellence…

SaaS or not: optimal versioning strategy of releasing enterprise software

Yangyang Sun, Chuangyin Dang, Gengzhong Feng

With the rapid development of cloud computing, most software firms face the significant choice of whether they should change the versioning strategy of enterprise software from…

Reconfiguring a hierarchical supply chain model under pandemic using text mining and social media analysis

Kuo Jui Wu, Yan Bin, Maomao Ren, Ming-Lang Tseng, Qing Wang, Anthony S.F. Chiu

This study is to reconfigure a hierarchical supply chain model utilizing databases and text files to understand future pathways due to COVID-19 pandemic has had a bullwhip effect…

A progressive genetic-based neural architecture search

Yi-Cheng Chen

Recently, more and more attention has been put forth on the application and deep learning, due to the widespread practicability of neural network computation. The purpose of this…

Discovering signals of platform failure risks from customer sentiment: the case of online P2P lending

Qiang Zhang, Xinyu Zhu, J. Leon Zhao, Liang Liang

Digital platforms have grown significantly in recent years. Although high platform failure risks (PFR) have plagued the industry, the literature has only given this issue scant…

Theory of binary-valued data envelopment analysis: an application in assessing the sustainability of suppliers

Balal Karimi, Majid Azadi, Reza Farzipoor Saen, Samuel Fosso Wamba

The objective of this study is to present a binary-valued data envelopment analysis (DEA) theory. The authors’ proposed approach, for the first time, combines binary-valued and…

Value drivers of government issued mobile coupons usage

Jing Zhang, Linghua Zhang

In the pandemic time, many local governments in China issue mobile coupons to citizens in order to boost economy via stimulating consumption. This study examines value drivers for…

Emotions for attention in online consumer reviews: the moderated mediating role of review helpfulness

DaPeng Xu, Qiang Ye, Hong Hong, Fangfang Sun

With the increasing importance of e-commerce to the economy and people's lives, user-generated content, such as electronic word-of-mouth (eWOM) represented by online reviews, has…

High-contact services of the transient and high-uncertainty type: managing customer experience

Rachel W.Y. Yee, Thomas Y. Choi, Andy C.L. Yeung, T.C.E. Cheng

Many small-to-medium sized service shops (e.g. jewelry shops, fine-dining restaurants etc.) operate in a unique service environment. They often face customers in transit (i.e…

How does mHealth service quality influences adoption?

Yi Li, Renjing Liu, Jinbo Wang, Tong Zhao

This study investigated the underlying influence mechanism between mHealth service quality (SQ) and users' adoption intention and compared the differences of consumer individual…

The impact of platform flexibility and controls on platform attractiveness: an empirical study from the seller's perspective

Meiyu Pan, Rui Huang, Maomao Chi, Shangui Hu

The e-business platform has become a major driver for economic growth and development. The economic success of an e-marketplace greatly depends on the extent to which buyers and…

Prediction of cold chain logistics temperature using a novel hybrid model based on the mayfly algorithm and extreme learning machine

Ming K. Lim, Yan Li, Chao Wang, Ming-Lang Tseng

The transportation of fresh food requires cold chain logistics to maintain a low-temperature environment, which can reduce food waste and ensure product safety. Therefore…