Table of contents
Claims for Direct Manipulation Interfaces Investigated
Patrick W. JordanReports an empirical study investigating claims made for computersystems with direct manipulation interfaces – that they are easierto learn than systems with command‐driven…
Total Quality Control: The Repair Facility
Alireza Ardalan, Jack Hammesfahr, James PopeDefines the significant role of the repair facility in customersatisfaction. Defines elements of the repair cost and discussesalternative repair strategies. Illustrates the…
Managing Computer Programmers Effectively
John R. Partridge, Brian H. KleinerDiscusses particular characteristics of computer programs and howmanagement can ensure that their needs are met in relation to thecomputer hardware and software environment and…
Expert Systems in Service Operations
Luvai F. Motiwalla, Vidyaranya B. GargeyaDespite previous work on expert systems in the manufacturing sectorvery few articles relate to a classification scheme for the applicationof Expert Systems (ES) in the service…
Systems Implementation Strategy: Behavioural and Organizational Aspects
Malcolm J. MorganExamines the changing approach to implementing computer systems inorganizations. The methodological problems involved are analysed fromthe original technically dominated…
ISSN:
0263-5577Renamed from:
Industrial ManagementOnline date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Alain Yee Loong Chong
- Prof Hing Kai Chan