Table of contents
Quality Improvement Practices in Korea, New Zealand and the USA
Everett E. Adam, Lawrence M. Corbett, Boo Ho RhoConsiders the approaches to quality improvement undertaken byorganizations in Korea, New Zealand and the United States of America.Relates alternative quality improvement…
Empirical Analysis of Quality Improvement in Manufacturing
K.E. Maani, M.S. Putterill, D.G. SlutiDespite a strong research output in quality in recent years, theliterature is still scant in empirical studies of commonly held qualitytheories. Empirically investigates the…
The Stages of Quality Management Evolution in the Pacific Rim
John G. Wacker, Chwen SheuThe most important issue facing manufacturers is maintaining theimproving product quality, since quality is related to long‐termcompetitiveness as measured by market share and…
Quality Management: Beyond the Japanese Model
Patrick DawsonA key strategic objective behind the introduction of TQM centres onensuring employee commitment and participation in continuous processinnovation for the purpose of improving…
Service Quality: The Gap in the Australian Consulting Engineering Industry
Danny Samson, Rod ParkerService quality is generally considered to be an intangible and as such,it has received relatively little serious attention from managers and,until recently, researchers have not…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony