International Journal of Quality & Reliability Management: Volume 12 Issue 4

Organizing for total quality: case research from Japan

Roy Westbrook

Research on quality in Japan has emphasized technical issues, butthere is much to be learned from more organizational elements. Presentsmaterial from major Japanese corporations…

Implementing a quality maintenance system in a military organization

Mark Goh, Guan‐How Tay

Over the past few years, considerable attention has been focused onthe implementation and usage of quality improvement and relatedtechniques to the service industry. Reports on an…

Senior executives and ISO 9000: Attitudes, behaviours and commitment

W. Andrew Taylor

Reports on research into the attitudes and behaviours of senior executives with respect to ISO 9000. The study was carried out in Northern Ireland among 682 organizations in the…

A process incapability index

Michael Greenwich, Betty L. Jahr‐Schaffrath

Introduces a process capability index which indicates theincapability of a process to meet its specifications. This incapabilityindex is obtained by a transformation of the C*pm…

Quality management and job satisfaction: an empirical study

Simon S.K. Lam

Reports on the results of a survey of 220 front‐line supervisors inHong Kong using the job descriptive index (JDI) to investigate theperceived impact of total quality management…

The development of credit scoring quality measures for consumer credit applications

Kevin J. Leonard

Presents a set of quality measures which can be used to evaluatethe effectiveness of credit scoring models. These measures comprisedstandard performance statistics in order to…

A cross‐functional team approach to fastener standardization

Clive Goulden

Describes a cross‐functional project team set up to address thestandardization of fasteners used in the assembly of constructionmachinery. Identifies low priority given to…